Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive,Procedural, and Interactional Justice1

This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy disconfirmation paradigm. To this end, two separate field survey studies were conducted. A total of 568 customers were surveyed in 38 hotels and 40 restaurants. The results showed that distributive justice was critical in predicting customer satisfaction, while the influence of procedural and interactional justice was secondary. Justice concepts were also robust against the simultaneous inclusion of disconfirmation and performance in the satisfaction equation. The article concludes with theoretical and managerial implications, as well as opportunities for future research.     

The Relationship of Promotion Focus,Need for Cognitive Closure,and Categorical Accessibility in American and Hong Kong Chinese University Students

Categorical accessibility is a cognitive factor that limits the extent of creative conceptual expansion. In the present study, we sought to establish the categorical accessibility norms in five conceptual domains among American and Hong Kong Chinese university students. In addition, we predicted that the tendency to access normatively inaccessible exemplars in a conceptual domain is positively related to the motivation to maximize the likelihood of attaining positive outcomes (promotion focus) and negatively related to the need for cognitive closure. We obtained the predicted relationships among both American and Hong Kong Chinese university students. These findings were discussed in terms of their implications for promoting creativity across cultures.     

Religious identity development of adolescents in religious affiliated schools. A theoretical foundation for empirical research

The question, how religious affiliated schools for secondary education shape religious education and what effects this education has on the religious identity development of pupils, is relevant in a time when the position of religious affiliated schools is highly disputable. In earlier empirical research on religious identity development of adolescence, hardly any attention was paid to the theoretical framework of this question. Therefore, connections are sought with the identity theory of Erikson and with operationalizations of his theory by Marcia and others. The key concepts are ‘exploration’ and ‘commitment’. Religious identity development is seen from a pragmatic perspective in which the transactional relation of individuals and environment is stressed.     

A typology of religious attitudes among young people in Germany

Issues like faith and Church, religion and religiousness are not valued particularly highly among the young. At the same time a search for the meaning of life and an orientation in one’s own behaviour still seem to be significant and transcendent focal points are being sought to deal with these issues. This article questions the value that religion, faith and the Church have for young people on the basis of empirical data. Five types of religious orientation of young people are identified: a churchly Christian type, an autonomously Christian type, a conventionally religious type, an autonomously religious type and, finally, a non‐religious type. The empirical data are taken from a study of about 800 pupils in the Grade 11 (age 16–17 years) from grammar schools (Gymnasien) in Germany.     

Stressed parents: a dyadic perspective on perceived infant temperament

The study employed the actor–partner interdependence model (APIM) to test whether one parent's experiences of recent life events as more stressful (the PSS) are associated with the same parent's own (the actor effect) and the other parent's (the partner effect) perceptions of the infant temperament as more negatively and/or less positively tuned (the IBQ; n=584 parents, 292 dyads). The results indicated that the more stress one parent reported the more negatively tuned were the same parent's own, and the other parent's perceptions of the infant. Perceptions of the infant temperament were least positive for members of parent dyads who were more, relative to less, similar in the experienced stress. The associations were independent of the parent gender and the parent‐reported level of trait anxiety. The findings augment prior knowledge on the factors that steer parental perceptions, and suggest that the dyadic perspective may offer valuable insight into the dynamics of interacting within a family consisting of two biological parents and an infant. Copyright © 2006 John Wiley & Sons, Ltd.     

The development of the family alliance from pregnancy to toddlerhood and children outcomes at 18 months

This paper presents a longitudinal study of the development of family interactions from pregnancy to toddlerhood. Family interactions are increasingly acknowledged as a predictive factor for children's psychopathological outcomes. We used an observational setting, the Lausanne Trilogue Play, to evaluate the ‘family alliance’, namely, the quality of interactive coordination between family members. Families participated at the 5th month of pregnancy, and at 3‐ and 18‐months after birth. The sample (N=39) consisted of non‐referred primiparous families. Results show that (i) family alliance is stable during the first two years for most families: the quality of prenatal interactions between parents and a baby doll is thus predictive of the subsequent interactions with the actual child; (ii) there are links, but only a few, between family interactions and children outcomes reported by parents. Methodological issues (observation versus self‐reported questionnaires) are discussed. Copyright © 2006 John Wiley & Sons, Ltd.     

Women at Midlife: An Exploration of Chronological Age,Subjective Age,Wellness, and Life Satisfaction

Women (N = 224) between 35 and 65 years old participated in a study that examined the relationship among chronological age, subjective age, wellness, and life satisfaction. Women whose subjective age was less than or equal to their chronological age reported greater wellness; total wellness was a significant predictor of life satisfaction.     

自尊结构的压力调节作用研究

内隐自尊和外显自尊是自尊的两种不同元素,自尊结构指的是外显自尊和内隐自尊在个体身上的不同结合形式。本研究探讨了自尊结构对个体压力的调节作用。研究发现:个体的高内隐自尊/外显自尊结构表现出对压力性生活事件的调节作用,高外显自尊/低内隐自尊、低外显自尊/高内隐自尊、低外显/内隐自尊个体没有表现出压力的调节效应。研究最后探讨了自尊结构研究的可能发展方向。