Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive,Procedural, and Interactional Justice1

This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy disconfirmation paradigm. To this end, two separate field survey studies were conducted. A total of 568 customers were surveyed in 38 hotels and 40 restaurants. The results showed that distributive justice was critical in predicting customer satisfaction, while the influence of procedural and interactional justice was secondary. Justice concepts were also robust against the simultaneous inclusion of disconfirmation and performance in the satisfaction equation. The article concludes with theoretical and managerial implications, as well as opportunities for future research.     

Changing Patterns of Gender Portrayals in Portuguese Television Advertisements1

The purpose of this study was to identify patterns in Portuguese television advertisements and interpret changes in the portrayal of gender roles using data collected 7 years apart: 1996 and 2003. We grouped 11 attributes of the central figure displayed in 623 evening commercials using a k‐means cluster procedure. There were 4 distinct groups of advertisements that emerged, 2 of them characterizing a predominantly male central figure and the other 2 a female central figure. The overall increase in women portrayed in advertisements from 1996 (32.9%) to 2003 (40.8%) is reflected in a shift toward an increase of advertisements with a female central figure in the typically male “narrator” cluster. Practical implications of these findings are discussed.     

Role of the Disease in the Psychological Impact of Pre-Symptomatic Testing for SCA2 and FAP ATTRV30M: Experience with the Disease, Kinship and Gender of the Transmitting Parent

To identify possible factors affecting the psychological impact of pre-symptomatic testing for spinocerebellar ataxia type 2 (SCA2) and familial amyloid polyneuropathy (FAP ATTRV30M), we studied (1) the effect of previous experience with the disease in the family, (2) kinship with the closest affected relative and (3) gender of affected parent, when adapting to test results; as well as (4) differences in the course of psychological wellbeing in 63 subjects ( 28 at-risk for FAP ATTRV30M, and 35 at risk for SCA2), who pursued predictive testing for these diseases, in Cuba and in Portugal. Our research shows that individuals with little or no experience with the disease in their family exhibited more anxiety; at-risk subjects for SCA2 or FAP ATTRV30M who had a first degree relative with the disease showed lower levels of anxiety and depression during pre-symptomatic testing. Also those with an affected mother had lower levels of depression, either immediately, or one year after receipt of test results. Adaptation to pre-symptomatic testing results differed for subjects at-risk for the two different conditions. Unlike the FAP ATTRV30M families, carriers for SCA2 reported pathological levels of depression immediately after-testing (3 weeks), although those levels had returned to normal levels at 6 months. Subjects at-risk for FAP ATTRV30M tended to have less anxiety than those tested for SCA2, at the one-year follow-up. Overall, depression levels improved over time, while anxiety remained more constant. A longer awareness of the disease in the family, closer kinship, and a transmitting mother all lessened the impact of pre-symptomatic testing, as expressed by the post-test levels of anxiety and depression.     

Cueing the interpretation of a Necker Cube: a way to inspect fundamental cognitive processes

The term perceptual bistability refers to all those conditions in which an observer looks at an ambiguous stimulus that can have two or more distinct but equally reliable interpretations. In this work, we investigate perception of Necker Cube in which bistability consists of the possibility to interpret the cube depth in two different ways. We manipulated the cube ambiguity by darkening one of the cube faces (cue) to provide a clear cube interpretation due to the occlusion depth index. When the position of the cue is stationary the cube perceived perspective is steady and driven by the cue position. However, when we alternated in time the cue position (i.e. we changed the position of the darkened cube face) two different perceptual phenomena occurred: for low frequencies the cube perspective alternated in line with the position of the cue; however for high frequencies the cue was no longer able to bias the perception but it appears as a floating feature traveling across the solid with the cube whole perspective that returns to be bistable as in the conventional, bias-free, case.     

Preliminary evidence for impaired rapid verb generation in schizophrenia

It has been hypothesized that nouns and verbs are processed within relatively separable semantic memory networks. Although abnormal semantic processing is a common feature of schizophrenia-spectrum disorders, no prior studies have specifically examined the comparability of noun and verb generation deficits in schizophrenia. In the current study, verb (action), noun (animal), and letter (f) fluency performance was evaluated in 22 inpatients with schizophrenia and 27 healthy comparison subjects. On average, individuals with schizophrenia performed approximately one standard deviation below the healthy comparison subjects on action, animal, and letter fluency. Action fluency-but not letter or animal fluency-was moderately correlated with tests of working memory, response inhibition, semantic memory, and cognitive flexibility. Findings suggest that verb- and noun-based fluency deficits are of comparable severity in schizophrenia, but that the impairment in verb generation may be driven by different underlying cognitive mechanisms. Further, hypothesis-driven research on the nature and extent of verb network disruption in schizophrenia appears warranted.     

Gender differences in awareness of courtship initiation tactics

In this study, two phases of the initiation of courtship behavior are distinguished, namely the first move of making the contact, and the self-presentation after the contact has been established. Gender differences with respect to cognitions and expectations of courtship behavior were analyzed through self-report in a Dutch Caucasian student population. Our goal was to assess male and female roles in these two phases, and to relate the findings to hypothesized gender role changes. It appeared that both men and women were apparently unaware of which gender usually initiates courtship. Furthermore, both genders reported eye contact as the most frequently used initiation tactic. However, the genders differed in other tactics, women reporting the use of indirect nonverbal tactics more often than men, and men reporting their engagement in direct verbal ones more often than women. In presenting themselves, men stressed personal characteristics that are traditionally interpreted as female-valued (such as tenderness) more than women did, whereas women stressed characteristics that are traditionally interpreted as male-valued (such as being prestigiously occupied) more than men did. This apparent change in gender role pattern is discussed against the background of the assumed function of courtship behavior and societal developments.     

The effects of spatial phase on reaction time to spatially filtered images

Summary Many studies of visual perception have used periodic stimuli such as sine-wave gratings and checker-board patterns. It is well known that reaction time (RT) to such stimuli increases with increasing spatial frequency and decreasing contrast. While this is the case with periodic stimuli it is not clear that these relationships obtain for aperiodic stimuli such as natural scenes. A digitized image of an object (a vase) was submitted to two-dimensional Fourier analysis. Four pairs of spatial frequency band-limited images were created for each image. Each pair consisted of a normal-phase (NP) and a scrambled-phase (SP) version, with the magnitude spectrum and space-averaged luminance the same within each pair. Filter band-widths were 1 octave wide. Manual RT was measured for onset and offset of each spatially filtered image. Mean RT for SP images increased significantly with increasing spatial frequency, while no other significant differences were found with the NP images. This suggests that the temporal processing of complex, aperiodic images is influenced by the spatial frequency and contrast of local regions within the image, rather than by the space-averaged contrast of the entire image, and cannot be predicted by global estimates of contrast and spatial frequency.     

Enhancing Initial Parental Engagement in Interventions for Parents of Young Children: A Systematic Review of Experimental Studies

Low rates of participation in parenting interventions may undermine their effectiveness. Although a wide range of strategies to engage parents in interventions are described in the literature, little is known about which engagement strategies are most effective in enhancing parental engagement. This systematic review explores effective engagement strategies to encourage initial parental engagement (recruitment, enrolment, and first attendance) in parenting interventions for parents of children aged 2–8 years old. This review was conducted based on the guidelines of the Cochrane Handbook for Systematic Reviews of Interventions (Higgins and Green 2011) and the Preferred Reporting Items for Systematic Review and Meta-Analysis (Moher et al. 2009). Electronic systematic searches from January 1996 to August 2017 were conducted in PsycINFO, Scopus, ProQuest Social Sciences Journals, CINAHL, and PubMed databases. Eight studies met the inclusion criteria representing 1952 parents from four different countries. Of the engagement strategies tested in included studies (monetary incentive, setting, testimonial, advertisement, and engagement package), three strategies (advertisement, incentive, and engagement package) showed a significant effect on a stage of engagement, but none across stages. The low methodological quality of the selected studies limits their generalisability and thus provides limited evidence regarding effective engagement strategies to increase recruitment, enrolment, and first attendance rates in parenting interventions. There is a need for further, more methodologically rigorous, research evidence regarding how to engage parents more effectively in the early stages of parenting interventions.     

Poststimulation time interval-dependent effects of motor cortex anodal tDCS on reaction-time task performance

Anodal transcranial direct current stimulation (tDCS) induces long-term potentiation-like plasticity, which is associated with long-lasting effects on different cognitive, emotional, and motor performances. Specifically, tDCS applied over the motor cortex is considered to improve reaction time in simple and complex tasks. The timing of tDCS relative to task performance could determine the efficacy of tDCS to modulate performance. The aim of this study was to compare the effects of a single session of anodal tDCS (1.5 mA, for 15 min) applied over the left primary motor cortex (M1) versus sham stimulation on performance of a go/no-go simple reaction-time task carried out at three different time points after tDCS—namely, 0, 30, or 60 min after stimulation. Performance zero min after anodal tDCS was improved during the whole course of the task. Performance 30 min after anodal tDCS was improved only in the last block of the reaction-time task. Performance 60 min after anodal tDCS was not significantly different throughout the entire task. These findings suggest that the motor cortex excitability changes induced by tDCS can improve motor responses, and these effects critically depend on the time interval between stimulation and task performance.