Things are always more complicated than you think: An open systems approach to the organizational effects of computer-automated technology

The effects of computerized office and factory automation are examined. An open systems framework is used to organize this literature. The review suggests that the benefits of technology are derived from theintermediate effects of the technology on organizational processes (the task structure, personnel system, formal structure, and informal organization). Thus, it is misleading to examine thedirect effects of computerized technology on organizational outcomes such as profits and satisfaction. Some of the effects of technology on the organizational processes are inevitable (e.g., changes in informal communication patterns). Others are determined less by the technology than by management decisions. The key to achieving success with computerized technology is matching changes in organizational processes to each other, as well as to the technology and the larger environment of the organization.Ann Majchrzak is currently Associate Professor of Human Factors at the Institute of Safety and Systems Management at the University of Southern California. She has recently written two books on the subject of technological change. Katherine J. Klein is an Assistant Professor of Industrial and Organizational Psychology in the Psychology Department of the University of Maryland at College Park.     

Difficulty and familiarity norms for 192 single-solution word fragments

Normative data are presented for the probability of successfully completing 192 single-solution word fragments. Normative data on the familiarity of college students with the solution words are also given, along with estimates of word frequency from existing norms. Regression analyses were performed in order to predict fragment completion difficulty from familiarity, frequency, and several structural characteristics of the fragments. Familiarity, whether or not first and/or last letters appeared in the fragment, and the ratio of letters to missing letters in the fragment were included in the regression equation as significant predictors of difficulty for this fragment set.     

Problem representation: The effects of spatial arrays

Two studies examined how characteristics of spatial arrays contribute to efficient problem representation. Thirty-two adults were presented with information about family relationships in one of two arrays: a hierarchy or a matrix. Their answers to two different sets of questions were timed. The matrix format was superior to the hierarchy for one set of questions only; no differences between the arrays emerged for the other set. The data were interpreted in terms of how the family relationships were mapped onto the arrays; the mapping differences between the arrays affected the number of mental steps needed to solve some questions, but not others. In a second experiment (N=32), the same problem information was remapped onto the arrays, with the mapping relations reversed. As predicted, the pattern of response times exactly reflected the change in mapping. It is proposed that, for spatial arrays, efficiency of problem representation is best understood in terms of the number of mental steps in the problem solution.     

Anxiety,aspirations, and self-concept in the achievement process: A longitudinal model with latent variables

Recent research suggests that anxiety is not a single, unified reaction to perceived threat, but rather a cluster of interrelated factors whose relationships to performance change as the individual progresses from one test event to another. This study investigated the presumed linkages between traitlike predispositions to perceive threat and achievement performance, as mediated by statelike anxiety arousal on a longitudinal basis (Perceived Threat Anxiety Arousal Impaired Performance). College students were administered self-report questionnaire measures during a preenrollment period, after the first two midterms, and following the last two midterms in a general psychology course. Four performance measures and 26 motivational indicators were fitted to a 10-factor latent model using LISREL model-fitting techniques. Path-analytic interpretations of this structural model provided little evidence for the commonly held view that traitlike threat perceptions mediate performance via statelike anxiety reactions. Far more promising, theoretically, are those influences on test performance stemming from the self-attributional, cognitive domain. Overall, the findings support a recent reinterpretation of achievement anxiety as stemming from the disruptive effects of diminished ability perceptions (and hence, impaired personal worth), rather than from the interfering influence of diffused emotional arousalper se.     

Visual and auditory attention performance in hyperactive children: Competence or compliance

The effect of self-control and compliance on the attentional performance of hyperactive children was assessed. Visual and auditory attention tasks were presented in conditions in which the experimenter was either absent and therefore not imposing external control, or present and therefore imposing some degree of control. There was no difference in performance between hyperactives and controls when the experimenter was present, but the hyperactives' performance showed a greater deterioration than controls when the experimenter was absent. The amount of movement displayed during the tasks was greater for hyperactives and increased more for this group during experimenter-absent conditions. The results support the contention that noncompliance is a major contributor to the poor performance of hyperactive children, which can be seen as an application deficit rather than an ability deficit. These findings have relevance for the current debate on the association between hyperactivity and conduct disorder, and from an applied perspective they serve to stress the importance of situational contributors to the problem behaviors of hyperactive children.     

Effects of treatments and their outcomes on peer perceptions of a hyperactive child

In an exploration of the social impacts of treatments for hyperactivity, two age groups (kindergarteners and first-graders vs. fourth- and fifth-graders) heard about a hyperactive child whose problem was treated either by an internal and controllable means (effort) or by an external and uncontrollable means (medication) and whose behavior either did or did not improve. The attributions and affective responses of both age groups were influenced by both the nature and the effectiveness of treatment, and there was only weak support for the hypothesis that younger children are more influenced by treatment outcome than older children are. However, older children, conforming to attribution theory predictions, held target children more accountabe for the success or failure of their own efforts than for the outcomes of medication, particularly valuing the child whose own efforts succeeded. By contrast, young children judged the child whose efforts failed as more worthy of pride and more likable than the child whose medication failed. Implications for peer acceptance of hyperactive children over the childhood years are discussed.Portions of this paper were presented at the annual meeting of the Southeastern Psychological Association, Atlanta, March 1985. Thanks are extended to the staff and students of the Model Laboratory School.     

Criminal profiling from crime scene analysis

Since the 1970s, investigative profilers at the FBI's Behavioral Science Unit (now part of the National Center for the Analysis of Violent Crime) have been assisting local, state, and federal agencies in narrowing investigations by providing criminal personality profiles. An attempt is now being made to describe this criminal-profile-generating process. A series of five overlapping stages lead to the sixth stage, or the goal of apprehension of the offender: (1) profiling inputs, (2) decision-process models, (3) crime assessment, (4) the criminal profile, (5) investigation, and (6) apprehension. Two key feedback filters in the process are: (a) achieving congruence with the evidence, with decision models, and with investigation recommendations, and (b) the addition of new evidence.     

Family crisis intervention: fish or fowl?

This paper considers the status of family intervention as an area of interest defined by its literature (70 publications) and includes a brief history, assessment of present status, and recommendations for future development of family crisis intervention as a distinct field with concepts and goals that can be clearly defined, taught, researched, and repeated in treatment. Recommendations are made for the development of an explicit paradigm for intervention with a clear, common language of terms and concepts for family involvement. Suggested directions for developing the paradigm and language are explored.     

Survey on present and potential instructional use of computers in psychology

A survey of academic psychologists was taken to determine present use of computers in instruction, willingness to use good education software, and kinds of potential uses of computers in psychology courses. A majority of the respondents reported using computers in instruction. Respondents indicated substantial willingness to adopt computer-based courseware. Respondents believed that a variety of uses, including classroom demonstrations and student experiments, would facilitate student learning. The results of the survey are compared with the instructional modules the task force is developing.     

The University Of Colorado Meaning Norms

There exist surprisingly few normative lists of word meanings even though homographs—words having single spellings but two or more distinct meanings—are useful in studying memory and language. The meaning norms that are available all have one or more weaknesses, including: (1) the collection of free associates rather than meanings as responses to the stimulus words; (2) the collection of single rather than multiple responses to the stimulus words; (3) the inclusion of only the two most frequently occurring meaning categories, rather than all meaning categories, for the stimulus words; (4) omission of the responses typical of each meaning category; (5) inadequate randomization of the presentation order of the stimulus words; and (6) unpaced presentation of the stimulus words. We have compiled meaning norms for 90 common English words of low, medium, and high concreteness using a methodology designed to correct these weaknesses. Analysis showed that words of medium concreteness have significantly more first-response meanings than do words of either low or high concreteness, lending support to the view that concreteness is a categorical, rather than a continuous, semantic attribute.