Customer Satisfaction and Switching Barriers: Effects on Repurchase Intentions,Positive Recommendations,and Price Tolerance1

The current article attempts to extend previous research by testing the effects of customer satisfaction and 2 types of switching barriers—negative and positive—on key manifestations of attitudinal loyalty (repurchase intentions, positive recommendations, and price tolerance). The work also studies whether the effect of customer satisfaction is linear or nonlinear. Finally, the paper analyzes whether switching barriers moderate the relative strength of the customer satisfaction/attitudinal loyalty relation. To this end, a total of 554 private mobile‐phone customers were surveyed. The distinction between negative and positive switching barriers is important to draw theoretical and managerial implications.     

A novel rotometer based on a RISC microcontroller

A new, low-cost rotometer, based on a reduced instruction set computer (RISC) microcontroller, is presented. Like earlier devices, it counts the number and direction of full turns for predetermined time periods during the evaluation of turning behavior induced by drug administration in rats. The present stand-alone system includes a nonvolatile memory for long-term data storage and a serial port for data transmission. It also contains a display for monitoring the experiments and has battery backup to avoid interruptions owing to power failures. A high correlation was found (r > .988,p < 2 × 10⁻¹⁴) between the counts of the rotometer and those of two trained observers. The system reflects quantitative differences in turning behavior owing to pharmacological manipulations. It provides the most common counting parameters and is inexpensive, flexible, highly reliable, and completely portable (weight including batteries, 159 g).     

Essentiality conferred

In this article I introduce a certain kind of anti-realist account of what makes a property essential to an object and defend it against likely objections. This account, which I call a ‘conferralist’ account, shares some of the attractive features of other anti-realist accounts, such as conventionalism and expressivism, but I believe, not their respective drawbacks.

Body and meaning

Abstract

This paper discusses the very important but disregarded theme of somatization. Somatizers comprise a wide-ranging group of patients, who normally choose to consult doctors rather than psychoanalysts for treatment. We present two clinical reports of somatizing patients in which the psychoanalyst played a considerable role in the study and treatment of their problems. The subjects were not only totally relieved of their physical symptoms, but also dramatically changed their psychic lives.     

From Constraints to Opportunities? Provision of Psychosocial Support in Portuguese Oncogenetic Counseling Services

Although available guidelines for familial cancer risk counseling clearly state the need to provide adequate psychosocial assessments and support, this feature of care is only available in part for individuals and families in oncogenetic counseling protocols in Portugal. The purpose of this study was to examine the psychosocial aspects of oncogenetic counseling provided by a sample of Portuguese genetics professionals. We sought to ascertain perceived need for the provision of psychosocial services and ways to enhance the psychosocial focus in service delivery. A qualitative study was designed; semi-structured focus groups and individual interviews were performed with 30 professionals from Portuguese healthcare institutions where oncogenetic counseling is offered. Findings suggest: current practice is aligned with the teaching model, with a mainly information-based focus; use of psychosocial counseling techniques and psychosocial support is limited throughout the genetic counseling timeline; there is a limited workforce of adequately trained psychosocial professionals, who are disadvantaged by structural and organizational constraints. These factors are considered to be serious barriers for psychosocial delivery. Development of multidisciplinary teams working in oncogenetics, and need for further counselling skills and training for genetics healthcare professionals were identified as priorities. Implications for practice and policy are discussed. Portuguese genetic counselors who have recently completed their training, may therefore contribute to enhanced psychosocial services delivery.     

Turner's Syndrome: A Behavioral and Cytogenetic Study

This study focused on the behavioral and cytogenetic aspects of Turner's syndrome. We evaluated the behavioral scores by ESPQ, HSPQ, and TAMAI tests. In the cytogenetic study, six different variables were defined by a chromosome image analysis computer system (Applied Imagine) that assessed changes in band organization and the measurement of mean optical density (MOD) in six G-bands (Xp21, Xq12, Xq21, Xq23, Xq25, Xq27). We studied 33 females with Turner's syndrome and compared them with 30 females individually matched for normal karyotype, short stature, age, and education. Significant differences were found between the two groups.     

Effects of similarity of life goals,values, and personality on relationship satisfaction and stability: Findings from a two‐wave panel study

Using data from the German Family Panel (pairfam; n = 3,674 heterosexual couples), this study examines the impact of partners’ individual levels and dyadic similarity concerning life goals, values, and personality traits on relationship satisfaction and union dissolution. Controlling for partners’ individual characteristics and for relationship duration, it was found that similarity on specific dimensions and stereotype‐adjusted profile correlations exerted significant yet small positive effects on both partners’ relationship satisfaction. These effects largely translated into beneficial indirect effects on union dissolution 1 year later (Wave 2, n = 2,820). Moderator analyses indicated the existence of some effect heterogeneity across relationship duration and types. Generally, partners’ respective individual characteristics appeared to predict relationship outcomes better than dyadic similarity measures.     

The case for causal influences of action videogame play upon vision and attention

Over the past decade, exciting findings have surfaced suggesting that routine action videogame play improves attentional and perceptual skills. Apparently, performance during multiple-object tracking, useful-field-of-view tests, and task switching improves, contrast sensitivity and spatial-resolution thresholds decrease, and the attentional blink and backward masking are lessened by short-term training on action videogames. These are remarkable findings showing promise for the training of attention and the treatment of disorders of attentional function. While the findings are interesting, evidence of causal influences of videogame play is not as strong as is often claimed. In many studies, observers with game play experience and those without are tested. Such studies do not address causality, since preexisting differences are not controlled for. Other studies investigate the training of videogame play, with some evidence of training benefits. Methodological shortcomings and potential confounds limit their impact, however, and they have not always been replicated. No longitudinal studies on videogame training exist, but these may be required to provide conclusive answers about any benefits of videogame training and any interaction with preexisting differences. Suggestions for methodological improvement are made here, including recommendations for longitudinal studies. Such studies may become crucial for the field of attentional training to reach its full potential.     

Attentional priming releases crowding

Views of natural scenes unfold over time, and objects of interest that were present a moment ago tend to remain present. While visual crowding places a fundamental limit on object recognition in cluttered scenes, most studies of crowding have suffered from the limitation that they typically involved static scenes. The role of temporal continuity in crowding has therefore been unaddressed. We investigated intertrial effects upon crowding in visual scenes, showing that crowding is considerably diminished when objects remain constant on consecutive visual search trials. Repetition of both the target and distractors decreases the critical distance for crowding from flankers. More generally, our results show how object continuity through between-trial priming releases objects that would otherwise be unidentifiable due to crowding. Crowding, although it is a significant bottleneck on object recognition, can be mitigated by statistically likely temporal continuity of the objects. Crowding therefore depends not only on what is momentarily present, but also on what was previously attended.