Changes and evolution in the intellectual structure of consumer dissatisfaction

Technological progress has encouraged dissatisfied consumers hostility to companies. This has notably caught the attention of researchers, which have developed numerous advances about dissatisfaction causes and consequences. A large volume of scientific knowledge has been produced, making it difficult to process the multiple lines of research generated. The aim of this work is to provide an integrated perspective of the scientific domain's research traditions on consumer dissatisfaction, showing the development, trends, and future lines of research. Using bibliometric methodology, based on co‐cites, we map the intellectual structure of current scholarship in this field. Results point out the major areas of research, the evolution, path of dissemination, and transformative discoveries. This study contributes to the development of the customer dissatisfaction literature by providing an integrated view of the field, facilitating quick understanding of their structure and identifying future lines of research.     

The Role of Parenthood and College Education in the Self-Concept of College Students: Explicit and Implicit Assessments of Gendered Aspirations

This research examined the extent to which parenthood and college education are incorporated into the self-concept of college students. A US sample of undergraduates (90 men, 87 women) attending a large and ethnically diverse university completed explicit and implicit measures of identification with “parenthood” and “college education,” associations between these concepts and gender categories, and gender identification. Explicitly, men and women identified strongly with college education. Implicitly, women identified equally with parenthood and college education, whereas men identified more strongly with college education. In addition, implicit measures revealed that traditional gender roles accounted for a stronger identification with parenthood for participants who displayed a female identity and a stronger identification with college education for participants who displayed a male identity.     

Flexibility competencies: emotional organization management

The aim of this article is to analyse the transferral of flexibility from contemporary organizations to workers. Through the approach of management by competencies, organizations try to develop in their workers behaviours that are related to efficient job performance. In order to appraise the importance of this approach, we used a critical-rational perspective to discuss the productivity demands that are characteristic of advanced industrial societies. The article shows how the link between workers' flexibility management and their emotional competencies affects their lives, which, like the organizations, should be versatile and adaptable to change.     

Symptoms of depression and related factors among Spanish university students

A 554-member stratified random sample of students at a Spanish university (65.9% women; aged 18-34 years) was screened for symptoms of depression using a new Castilian Spanish translation of the Center for Epidemiologic Studies Depression Scale (CES-D) that had been validated by back-translation. Mean CES-D score was 14.2 (SD = 10.3, range 0-54), with a significant difference between the scores of women (M = 15.5; SD = 10.9) and men (M = 11.8; SD = 8.4; t552 = 4.06, p < .0005). Some 33%, of the sample screened positive with the usual CES-D screening threshold of 16, and 16% with the threshold of 24 recommended by Clarke and coworkers. The symptoms most commonly experienced all or most of the time were hopelessness, given the maximum rating by 18.8% of students, difficulty in concentration (17.7%), fatigue (13.9%), inadequacy (13.0%), and disturbance of sleep (12.4%).     

Early, involuntary top-down guidance of attention from working memory

Four experiments explored the interrelations between working memory, attention, and eye movements. Observers had to identify a tilted line amongst vertical distractors. Each line was surrounded by a colored shape that could be precued by a matching item held in memory. Relative to a neutral baseline, in which no shapes matched the memory item, search was more efficient when the memory cue matched the shape containing the target, and it was less efficient when the cued stimulus contained a distractor. Cuing affected the shortest reaction times and the first saccade in search. The effect occurred even when the memory cue was always invalid but not when the cue did not have to be held in memory. There was also no evidence for priming effects between consecutive trials. The results suggest that there can be early, involuntary top-down directing of attention to a stimulus matching the contents of working memory.     

Bilingüismo y cognición

RESUMEN

Este trabajo comienza con una aproximación al concepto de bilingüismo, aportando varias definiciones. Para el autor se trata de un estado que puede ocupar un lugar específico en un espacio imaginario en cuyos polos opuestos se encuentran el bilingüismo mínimo y el bilingüismo ideal y equipara el proceso de bilingüización a la acción de un traductor. Considera que este proceso conlleva cinco pasos, avanzando desde un conocimiento “etic” a otro “emic” y se centra en la interiorización “emic”, revisando teorías e investigaciones relacionadas con la existencia de uno o dos almacenes de procesamiento de información lingüística en los bilingües y abordando también una tercera aproximación que mantiene una postura intermedia. Explica que, a partir de mediados de los sesenta, se produce una reacción en contra de la penosa imagen de deficiencia que se había presentado del bilingüe y engloba los criterios, hipótesis y explicaciones que se han venido manejando en defensa de las relaciones positivas entre bilingüismo y desarrollo cognitivo en tres grupos, revisando algunos estudios representativos. El autor concluye manifestando sus reservas para sumarse a la euforia generalizada en relación con las manifestaciones cognitivas del bilingüismo, al considerar que los estudios presentan limitaciones de diversa índole.     

The location of the Trait Emotional Intelligence in the Zuckerman's Personality Model space and the role of General Intelligence and social status

The aim of this study was to investigate the relationships between Emotional Intelligence (EI) measured by the Trait Emotional Intelligence Questionnaire (TEIQue) and personality measured by the Zuckerman‐Kuhlman‐Aluja Personality Questionnaire (ZKA‐PQ) with the purpose of analyzing similarities and differences of both psychological constructs. Additionally, we studied the relationship among EI, personality, General Intelligence (GI) and a social position index (SPI). Results showed that the ZKA‐PQ predicts the 66% (facets) and the 64% (factors) of the TEIQue. High scores in EI correlated negatively with Neuroticism (r: –0.66) and Aggressiveness (r: –0.27); and positively with Extraversion (r: 0.62). Oblique factorial analyses demonstrated that TEIQue scales were located basically in the Neuroticism and Extraversion factors. The SPI and GI no loaded in any factor. These findings showed that EI is a not a distinct construct of personality and it cannot be isolated in the ZKA‐PQ personality space. GI is related with the SPI (r: 0.26), and EI correlated with GI (r: 0.18) and SPI (r: 0.16). Nevertheless, we found differences between GI high groups and the TEIQue and ZKA‐PQ factors when controlling age and sex. These findings are discussed in the individual differences context.     

Questionnaire of executive function for dancers: an ecological approach

There is a current debate about the ecological validity of executive function (EF) tests. Consistent with the verisimilitude approach, this research proposes the ballet executive scale (BES), a self-rating questionnaire that assimilates idiosyncratic executive behaviors of classical dance community. The BES was administrated to 149 adolescents, students of the Cuban Ballet School. Results present a Cronbach's alpha coefficient of .80 and a split-half Spearman-Brown coefficient r (SB) = .81. An exploratory factor analysis describes a bifactorial pattern of EF dimensions, with a self-regulation component, which explains more than 40% of variance, and a Developmental component, which accounts for more than 20% of variance. The questionnaire's total scores fit linear regression models with two external criteria of academic records, confirming concurrent validity. These findings support the hypothesis that the internalization of specific contextual cultural meanings has a mediating influence in the development of EF.