Development of a Research Instrument for Evaluating the Visitor Outcomes of Face-to-Face Interpretation

ABSTRACT

This article details the development, testing, and refinement of a set of indicators and a data collection instrument designed to be used to evaluate the outcomes of face-to-face interpretation across a range of heritage-based visitor settings and experiences. One of a suite of data collection instruments, the self-completing visitor questionnaire incorporates a set of indicators that (a) reflects the types of visitor outcomes that managers actually want from their interpretive programs; (b) is theoretically valid based on what is known about the potential cognitive, affective, and behavioural outcomes of interpretation, and (c) requires minimal effort, expense, and little or no social research expertise to collect and analyse the data, yet produces results with acceptable validity and reliability. While management and industry-driven, the research is underpinned by some thirty years of evaluation theory and practice, and is thus grounded in theories of psychology and human behaviour and methods from the social sciences and from applied program evaluation. This makes the final set of indicators an important contribution to the literature, and the questionnaire itself a useful and practical tool for those whose expertise and responsibilities lie primarily with managing and delivering rather than researching and evaluating the outcomes of interpretation.     

Factors Facilitating and Inhibiting the Use of Research to Inform Interpretation Practice: A Case Study of Australian Protected Area Management Agencies

ABSTRACT

Interpretation research can be and is used to inform and improve interpretation policymaking and planning undertaken by practitioners such as those who work for Australian protected area management (PAM) agencies. This study explores perceptions of the extent to which interpretation research is undertaken and used by these agencies, and the facilitators and constraints to doing so. In-depth telephone interviews were conducted with senior interpretation planners and managers in all Australian PAM agencies. The findings indicate that interpretation research is usually prompted by a crisis or a short-term need such as a specific project and that most research is site-specific and content-focused, while respondents see a need for more longitudinal and evaluation-focused research. Two-thirds of the respondents reported that their agency made poor or no use of research findings for improving interpretation practice. Stated barriers to undertaking and using research included lack of funding, lack of time and that research was not considered an agency priority. Underpinning these were perceptions consistent with diffusion of innovation theory (e.g., that doing or using research is perceived as being too complex, not compatible with agency goals or not offering relative advantage). Strategies for removing these perceptual barriers to undertaking and using interpretation research and research findings are presented.     

‘The Ostrich Problem’: Motivated Avoidance or Rejection of Information About Goal Progress

Monitoring one's current standing with respect to goals can promote effective self‐regulation. However, the present review suggests that there is an ostrich problem such that, in many instances, people have a tendency to “bury their head in the sand” and intentionally avoid or reject information that would help them to monitor their goal progress. For example, people with diabetes avoid monitoring their blood glucose, and few people monitor their household energy consumption, check their bank balances, keep track of what they are eating and so on. While situational constraints can explain some problems with progress monitoring, we use a self‐motives framework to posit that the decision to avoid monitoring often represents the product of an interaction between different motives. For example, the desire to accurately assess progress may conflict with the desire to protect or enhance the self. The present review collates evidence pertaining to the ostrich problem, identifies different motives that underlie the decision to monitor versus not monitor goal progress, illustrates how the ostrich problem might be integrated into models of self‐regulation, and provides suggestions for future research. In so doing, the review advances our understanding of the nature and determinants of intentionally deficient monitoring.     

Why Tyrants Go Too Far: Malignant Narcissism and Absolute Power

This article explores the puzzling behavior of tyrants who undermine themselves once in power. The realpolitik perspective and a variety of psychological frameworks are used to try to resolve this puzzle in the cases of several ancient and three contemporary tyrants. Although all the frameworks used have explanatory power, the one that most closely fits the tyrants studied here is that of the narcissist with severe superego deficiencies. An individual with such psychological characteristics may have some advantages in rising to power, and his behavior may be an effective response to some real-life factors, but once he has consolidated his position his reality-testing capacities diminish. Fantasies held in check when his power is limited are apt to become his guides to action. As a consequence, his behavior becomes more erratic, he runs into difficulties in meeting his goals, and his paranoid defenses become more exaggerated. The finale of a tyrant's career depends on the particulars of his political and social situation.     

Can Messages Make a Difference? The Association Between E‐Mail Messages and Health Outcomes in Diabetes Patients

This investigation examined the impact of social support messages on patient health outcomes. Forty‐one American Indian, Alaska Native, and Native Hawaiian patients received a total of 618 e‐mail messages from their healthcare provider (HCP). The e‐mail messages were divided into 3,565 message units and coded for instances of emotional social support. Patient glycosulated hemoglobin scores (HbA1c) showed significantly improved glycemic control and emotional social support messages were associated with significant decreases in HbA1c values. Patient involvement with the system, measured by system login frequency and the frequency of uploaded blood glucose scores to the HCP, did not predict change in HbA1c.     

GENERALITY AND SIDE EFFECTS OF OVERCORRECTION1

The effects and side effects of overcorrection for self-stimulatory behaviors of two children in a specialized day-care program were evaluated. For one child, a “hand” overcorrection procedure involving arm and hand exercises was introduced contingent upon inappropriate hand movements and later contingent upon inappropriate foot movements. After “hand” overcorrection was withdrawn for inappropriate foot movements, a “foot” overcorrection procedure involving foot and leg exercises was introduced contingent upon inappropriate foot movements. For a second child, the “hand” overcorrection procedure was introduced contingent upon inappropriate hand movements during a free-play period, and later contingent upon inappropriate vocalizations at naptime. “Hand” overcorrection was withdrawn and then re-introduced sequentially for both behaviors. Several concurrent behaviors were measured to assess multiple effects of treatment. Results for both children indicated the “hand” overcorrection procedure suppressed inappropriate hand movements and inappropriate behaviors that were topographically dissimilar. In addition, inverse relationships were observed between the second child's inappropriate hand movements and appropriate toy usage during free play and between his inappropriate vocalizations and inappropriate foot movements during naptime. Results suggest that overcorrection procedures that are effective for one behavior can be used to reduce the frequency of topographically different behaviors. This finding is discussed in terms of its practical implications for therapists.