The role of delight in driving repurchase intentions

A channel differentiator for brick-and-mortar retail stores is the availability of salespeople to assist customers directly in their purchase decision. This research considers two aspects of customer interactions with retail salespeople that lead to perceptions of extraordinary service and enhance repurchase intentions: customer comfort and salesperson expertise. Retail customers desire value-added informational assistance from the salesperson to minimize ambiguity associated with the product and to reduce the risk associated with a purchase decision. A retail salesperson needs to make customers feel comfortable so that the customer will share specific needs during the interaction, and the salesperson can recommend appropriate products and services. Our findings reveal that while both customer comfort and salesperson expertise positively influence satisfaction with the salesperson and customer delight, only customer delight leads to repurchase intentions. While satisfaction is a commonly asserted goal for retailers; the present research suggests that in a transaction-based environment, elevated emotions such as customer delight represent a more powerful predictor of repurchase intentions. This research provides evidence of trainable salesperson behaviors that enhance customer perceptions of extraordinary service and offer firms an opportunity for significant performance gains.     

Family Involvement in a Whole-School Bullying Intervention: Mothers’ and Fathers’ Communication and Influence with Children

Research indicates that involving families in school efforts to prevent and manage bullying behaviour is essential to success. Parents can influence their children's involvement in bullying situations by modelling positive social behaviour, offering advice about appropriate responses to bullying, and encouraging help-seeking. This paper reports family-related findings from the three-year group randomized control trial of the Friendly Schools Friendly Families (FSFF) intervention, which provided training and whole-school, classroom and family resources to build the capacity of schools to prevent bullying victimization and perpetration. Over 1400 parents and carers of Grades 2, 4 and 6 school students completed a survey at baseline and two post-tests. Parents exposed to the FSFF parent component received resources about ways to reduce bullying, build parenting skills and enhance parent–child communication; they also completed home activities with their children; and were encouraged to engage with their children’s school to reduce bullying. Mothers and fathers reported significant increases in the frequency of discussions with their child about bullying. Mothers were more likely than fathers to give pro-social, passive and help-seeking advice compared to fathers, who were more likely to encourage their child to ‘fight back’. The intervention improved fathers’ perceptions of their influence on children’s responses to being bullied. These results highlight the importance of working with both male and female caregivers when addressing children’s bullying behaviour. The findings also demonstrate that a parent intervention can have a positive impact on parent–child communication about bullying when it is an integral part of a whole-school approach.     

Black Church Sponsorship of Economic Programs: A Test of Survival and Liberation Strategies

The Black Church has a long history of sponsoring programs in response to economic challenges in the African American community. Yet current double digit poverty and unemployment rates among African Americans suggest the need to examine their current efforts to combat economic problems. This study, informed by the “survival versus liberation” thesis, examines sponsorship of cash programs, employment programs, and credit unions for a national sample of 1,863 Black churches across seven denominations. Results show the tendency for Black churches to sponsor economic programs to meet more short-term needs rather than address systemic issues. Moreover, findings from logistic regression modeling suggest limited denominational effects, but a positive relationship between churches that espouse a more liberative stance and economic program sponsorship—particularly programs associated with more long-term benefits. Furthermore, Black churches that offer more educational and contemplative religious programs and that have the requisite human resources and organizational structure appear best positioned to offer these economic programs. Results provide important insights into the Black Church economic ethic.     

Realism and social structure

Social constructionism is often considered a form of anti-realism. But in contemporary feminist philosophy, an increasing number of philosophers defend views that are well-described as both realist and social constructionist. In this paper, I use the work of Sally Haslanger as an example of realist social constructionism. I argue: (i) that Haslanger is best interpreted as defending metaphysical realism about social structures; (ii) that this type of metaphysical realism about the social world presents challenges to some popular ways of understanding metaphysical realism.     

Was the Northern Ireland Conflict Religious?

This article considers the claim that the conflict in Northern Ireland was irreducibly religious. After a brief account of the history of the Northern Ireland conflict, the different arguments and counter arguments that bear on the role of religion in causing and sustaining the conflict are considered. An examination of the relationship of Islam to terrorism and the events of 9/11 provides a comparative perspective that is used both to identify similarities and differences between the situation in Ireland and elsewhere and to distinguish and discriminate between different ways in which religious sanction is given to violence. The implications of our findings are then explored with regard to our understanding of the Northern Ireland conflict and with regard to our understanding of the nature of religion more generally.     

Perceived Racist Discrimination,Coping, Stress,and Life Satisfaction

In this study, avoidance coping and problem‐solving coping (inversely) predicted stress, and stress and avoidance coping inversely predicted life satisfaction among 114 African American students. Coping did not moderate racial discrimination stress or stress‐life satisfaction relationships. Fostering problem solving and reducing avoidance may help to alleviate racism‐related stress and foster well‐being. En este estudio, evitar sobrellevar y sobrellevar la resolución de problemas (a lo inverso) de estrés predicho, estrés, y el evitar sobrellevar a la inversa predicha de la satisfacción de vida, entre 114 estudiantes Afro‐Americanos. El sobrellevar no moderó el estrés de la discriminacion racial ni relaciones de satisfacción en el estrés de vida. Fomentar la resolución del problema y reducir el evitar puede ayudar a aliviar el estrés relacionado al racismo y fomentar el bienestar.     

Maternal depression and infant attachment security: A meta-analysis

The purpose of this study is to clarify the magnitude of the association between maternal depression and infant attachment nonsecurity, and to identify possible moderators of this relationship. An extensive literature search was conducted using multiple databases of both published and unpublished studies. A meta-analysis was conducted to determine the relationship between maternal depression and infant attachment security and to establish the effect size. The main findings from this meta-analysis, which included 42 studies, indicate that there is a small, yet significant, relationship between maternal depression and infant attachment nonsecurity. The rate of nonsecurity in infants of mothers with depression was approximately 20% higher than expected rates in a nonclinical population, and the association between depressive symptoms and nonsecurity was small, but significant. Infants of mothers with depression were nearly twice as likely to have a nonsecure attachment than were infants of healthy mothers. Depression measure and maternal sample source were identified as significant moderators of the odds ratio effect size. Results of this study demonstrate that there is a significant relationship between maternal depression and infant attachment nonsecurity, and suggest that interventions that focus on both maternal mental health and the attachment relationship are warranted.     

Lexical and sublexical processes in the perception of transposed-letter anagrams

Evidence from priming and lexical decision tasks suggests that nonwords created by transposing adjacent letter pairs (TL nonwords) are very effective in activating lexical representations of their base words, because the process of orthographic matching tolerates minor changes in letter position. However, this account disregards the possible role of sublexical processing in reading. TL nonwords are perceptually ambiguous, with lexical and sublexical processing giving rise to conflicting interpretations. The consequences of this ambiguity were investigated in a lexical decision experiment with primes that were either high or low bigram frequency TL versions of target words. Priming effects were much larger for low BF primes (e.g., pucnh-PUNCH) than for high BF primes (e.g., panit-PAINT). This finding is interpreted as evidence that lexical activation can be inhibited by competing output resulting from sublexical processing of TL letter string. We conclude that phonological processing is an important determinant of responses to TL stimuli, and we consider how this interpretation might be accommodated within the dual-route cascaded (DRC) model of word recognition.     

The 2007 Birmingham Agreed Syllabus for Religious Education: a new direction for statutory religious education in England and Wales

The aim of this article is to introduce and summarise the main feature of the new Birmingham City Council Agreed Syllabus for Religious Education (2007 Birmingham City Council (BCC). 2007. Agreed Syllabus for Religious Education, Birmingham: City Council.  [Google Scholar]), consider the relevance of its commitments and conclusions to ongoing debates within British religious education, and, finally, offer some kind of provisional assessment of its strengths and worth. By way of introduction, attention is given both to the mounting controversy that currently attends British religious education, which has given rise to conflicting opinions and estimates of its achievements and value, and to the historical role and legal status of agreed syllabuses within English and Welsh education.     

Reflections of the Aging Caesar: Drama as Cultural Perspective

This article affirms the view that literature transmits multiple reflections on human life that shape social mores. Examining stereotypes of age in literature as socially constructed artifacts reveals the prevailing attitudes toward aging during that time. This study focuses on the aging Julius Caesar in William Shakespeare's The Tragedy of Julius Caesar and in George Bernard Shaw's Caesar and Cleopatra. Writing 300 years apart, these two great playwrights inscribe both positive and negative models of aging, reflecting views in their eras that persist today. This article identifies these models, then explores them from a Lacanian standpoint, showing that each dramatist focuses on Caesar's ego development through the opinions of other characters. Offering a primarily negative view of aging, Shakespeare emphasizes the fragmented mirror images that other characters hold up to Caesar. Shaw self-consciously counters Shakespeare by foregrounding Caesar as subject, who beholds his aging self in the mirror of others' opinions while enacting a positive model of aging. Tracing this long tradition of aging stereotypes found in the two plays can be useful as scholars continue to reconstruct society's attitudes toward aging.