Understanding the “Why” as Well as the “How”: Service Performance is a Function of Prosocial Motives and Emotional Labor

Which employees tend to better perform with customers? We suggest a combination of individual differences; specifically, we consider both why employees are working (prosocial motivation) and how (emotional labor). Deep acting should enhance the positive relationship between prosocial motivation and performance, while surface acting should dampen this relationship. Using a field sample of 214 grocery clerks and supervisor ratings of interpersonal performance with customers, we did not find the amplifying effect of deep acting. We do find the dampening effect for surface acting, such that surface acting buffers those with low prosocial motives, presumably by allowing them to “act” like they want to help others. This helps to explain the weak relationship of prosocial motives with performance and suggests implications for research and practice.     

Addressing Consent Issues in Donation After Circulatory Determination of Death

Given the widening gap between the number of individuals on transplant waiting lists and the availability of donated organs, as well as the recent plateau in donations based on neurological criteria (i.e., brain death), there has been a growing interest in expanding donation after circulatory determination of death. While the prevalence of this form of organ donation continues to increase, many thorny ethical issues remain, often creating moral distress in both clinicians and families. In this article, we address one of these issues, namely, the challenges surrounding patient and surrogate informed consent for donation after circulatory determination of death. First we discuss several general concerns regarding consent related to this form of organ donation, and then we address additional issues that are unique to three different patient categories: adult patients with medical decision-making capacity or potential capacity, adult patients who lack capacity, and pediatric patients.     

Maternal Trauma and Children’s Functioning: The Role of Kinship Social Support

Although research has documented the detrimental effects of maternal trauma on child behavior (Lambert, Holzer, & Hasbun, 2014), the role of extended family support in potentially mitigating the effects of intergenerational transmission of trauma is not clearly understood. With a diverse community sample of 52 trauma-exposed mothers and their children between the ages of 7 and 12, we investigated relationships between kinship social support, maternal trauma exposure severity, maternal posttraumatic stress disorder (PTSD) symptom severity, and child behavioral problems. Results showed that kinship social support was negatively related to maternal trauma exposure severity, maternal PTSD symptom severity, child internalizing behaviors, and child externalizing behaviors. Additionally, kinship social support moderated the relationship between maternal trauma exposure severity and child internalizing behaviors. These results have implications in the implementation of interventions aimed at supporting diverse families facing trauma that incorporate extended family networks.     

Queer in the Clinic

Beginning with a rumination on the AIDS-inspired poetry of Thom Gunn, this article by the guest editors introduces the special issue of the Journal of Medical Humanities titled “Queer in the Clinic.” After providing an overview of the historical legacy and contemporary dilemmas of LGBTQ persons in biomedical practice, the authors describe the rationale of the issue and the contributions included.     

Gender differences in the mean level,variability, and profile shape of student achievement: Results from 41 countries

A domain-specific hierarchical conceptualization of mathematics achievement can be represented by the standard psychometric model in which a single latent dimension accounts for observed individual differences in scores on the respective subdomains (e.g., quantity). Alternatively, a fully hierarchical conceptualization of achievement can be represented by a nested-factor model in which individual differences in subdomain-specific scores are explained by both general student achievement and specific mathematics achievement. The authors applied both models to study the gender similarity hypothesis, the greater male variability hypothesis, and the masking hypothesis, which predicts that gender differences in general student achievement mask gender differences in both the means and the variability of specific mathematics achievement. Representative data were obtained from 275,369 15-year-old students in 41 countries. The results supported these hypotheses in most countries, demonstrating that a fully hierarchical conceptualization of achievement in terms of the nested-factor model significantly contributes to a better understanding of gender differences in the mean level, variability, and shape of students' achievement profiles.     

When do gestures communicate? A meta-analysis

Do the gestures that speakers produce while talking significantly benefit listeners' comprehension of the message? This question has been the topic of many research studies over the previous 35 years, and there has been little consensus. The present meta-analysis examined the effect sizes from 63 samples in which listeners' understanding of a message was compared when speech was presented alone with when speech was presented with gestures. It was found that across samples, gestures do provide a significant, moderate benefit to communication. Furthermore, the magnitude of this effect is moderated by 3 factors. First, effects of gesture differ as a function of gesture topic, such that gestures that depict motor actions are more communicative than those that depict abstract topics. Second, effects of gesture on communication are larger when the gestures are not completely redundant with the accompanying speech; effects are smaller when there is more overlap between the information conveyed in the 2 modalities. Third, the size of the effect of gesture is dependent on the age of the listeners, such that children benefit more from gestures than do adults. Remaining questions for future research are highlighted.     

Attentional Biases for Emotional Faces in Young Children of Mothers with Chronic or Recurrent Depression

Attentional biases for negative stimuli have been observed in school-age and adolescent children of depressed mothers and may reflect a vulnerability to depression. The direction of these biases and whether they can be identified in early childhood remains unclear. The current study examined attentional biases in 5–7-year-old children of depressed and non-depressed mothers. Following a mood induction, children participated in a dot-probe task assessing biases for sad and happy faces. There was a significant interaction of group and sex: daughters of depressed mothers attended selectively to sad faces, while children of controls and sons of depressed mothers did not exhibit biases. No effects were found for happy stimuli. These findings suggest that attentional biases are discernible in early childhood and may be vulnerability markers for depression. The results also raise the possibility that sex differences in cognitive biases are evident before the emergence of sex differences in the prevalence of depression.     

Mock Jury Research: Where Do We Go from Here?

This paper reviews the four types of validity that make up Cook and Campbell's traditional approach for social science research in general and psychological research in particular: internal validity, statistical conclusion validity, external validity, and construct validity. The most important generalizability threat to the validity of jury research is not likely a selection main effect (i.e., the effect of relying solely on undergraduate mock jurors) but is more likely the interaction of sample with construct validity factors. Researchers who try to capture the trial process with experimental paradigms may find that undergraduate mock jurors react differently to those efforts than do more representative community samples. We illustrate these issues with the seven papers that make up this volume, and conclude by endorsing Diamond's call for a two-stage research process in which findings with samples of convenience gradually add more realistic trial processes and representative samples to confirm the initial findings and increase the research program's credibility.