Customer Satisfaction and Switching Barriers: Effects on Repurchase Intentions,Positive Recommendations,and Price Tolerance1

The current article attempts to extend previous research by testing the effects of customer satisfaction and 2 types of switching barriers—negative and positive—on key manifestations of attitudinal loyalty (repurchase intentions, positive recommendations, and price tolerance). The work also studies whether the effect of customer satisfaction is linear or nonlinear. Finally, the paper analyzes whether switching barriers moderate the relative strength of the customer satisfaction/attitudinal loyalty relation. To this end, a total of 554 private mobile‐phone customers were surveyed. The distinction between negative and positive switching barriers is important to draw theoretical and managerial implications.     

Evaluation of a Congressionally Mandated Wraparound Demonstration

In order to determine whether expenditures for mental health could be reduced and quality improved, Congress mandated that the Department of Defense conduct a demonstration project utilizing a wraparound mental health service system for child and adolescent military dependents. A longitudinal quasiexperimental design was used to evaluate the cost-effectiveness of the demonstration. The results showed that children in the Wraparound Group received more wraparound services than those in the treatment as usual (TAU) Comparison Group. These services included case management, in-home treatment, and other nontraditional services. The Demonstration also provided better continuity of care. Multiple methods were used to investigate the impact of wraparound. Both groups showed some improvement on some measures but there were no differences between the groups in functioning, symptoms, life satisfaction, positive functioning, or sentinel events. Regardless of which statistical model was used to estimate costs, the Demonstration was also more expensive. The higher level of expenditures for the Wraparound group was a result of some expensive traditional care and the addition of nontraditional services. Several possible explanations of these results are provided.     

Who exhibits more stereotypical thinking? The effect of need and ability to achieve cognitive structure on stereotyping

Need for cognitive structure (NCS) could affect stereotypical thinking. In the present paper, it is suggested that the effect of NCS on stereotyping is moderated by the ability to achieve cognitive structure (AACS). NCS is defined as the preference to use cognitive structuring (versus piecemeal processing) as a way to achieve certainty. AACS is defined as the extent to which individuals are able to use information processing processes (cognitive structuring or piecemeal) consistent with their level of NCS. Two studies were conducted to examine this hypothesis. The first examined the effect of NCS and AACS on negative stereotypes held by Israelis towards Palestinians. The second examined the effect of NCS and AACS on perceived in‐group (psychology students) and out‐group (engineering students) variability. Results of both studies showed that for high‐AACS participants, higher NCS was associated with greater stereotypical thinking, whereas for low‐AACS participants, higher NCS was associated with less stereotyping. Copyright © 2002 John Wiley & Sons, Ltd.     

An experience sampling study of emotional reactions to music: listener, music, and situation

The Experience Sampling Method was used to explore emotions to music as they naturally occurred in everyday life, with a focus on the prevalence of different musical emotions and how such emotions are related to various factors in the listener, the music, and the situation. Thirty-two college students, 20 to 31 years old, carried a palmtop that emitted a sound signal seven times per day at random intervals for 2 weeks. When signaled, participants were required to complete a questionnaire on the palmtop. Results showed that music occurred in 37% of the episodes, and in 64% of the music episodes, the participants reported that the music affected how they felt. Comparisons showed that happiness-elation and nostalgia-longing were more frequent in episodes with musical emotions, whereas anger-irritation, boredom-indifference, and anxiety-fear were more frequent in episodes with nonmusical emotions. The prevalence of specific musical emotions correlated with personality measures and also varied depending on the situation (e.g., current activity, other people present), thus highlighting the need to use representative samples of situations to obtain valid estimates of prevalence.     

Affective ratings of sound stimuli

This article present the Spanish assessments of the 111 sounds included in the International Affective Digitized Sounds (IADS; Bradley &; Lang, 1999b). The sounds were evaluated by 159 participants in the dimensions of valence, arousal, and dominance, using a computer version of the Self-Assessment Manikin (Bradley &; Lang, 1994). Results are compared with those obtained in the American version of the IADS, as well as in the Spanish adaptations of the International Affective Picture System (P. J. Lang, Bradley, &; Cuthbert, 1999; Moltó et al., 1999) and the Affective Norms for English Words (Bradley &; Lang, 1999a; Redondo, Fraga, Padrón, &; Comesaña, 2007).     

Psychological plausibility of the theory of probabilistic mental models and the fast and frugal heuristics

The theory of probabilistic mental models (PMM; G. Gigerenzer, U. Hoffrage, & H. Kleinb?lting, 1991) has had a major influence on the field of judgment and decision making, with the most recent important modifications to PMM theory being the identification of several fast and frugal heuristics (G. Gigerenzer & D. G. Goldstein, 1996). These heuristics were purported to provide psychologically plausible cognitive process models that describe a variety of judgment behavior. In this article, the authors evaluate the psychological plausibility of the assumptions upon which PMM were built and, consequently, the psychological plausibility of several of the fast and frugal heuristics. The authors argue that many of PMM theory's assumptions are questionable, given available data, and that fast and frugal heuristics are, in fact, psychologically implausible.     

Evaluation of Siddha Samadhi Yoga for anxiety and depression symptoms: a preliminary study

Siddha Samadhi Yoga is a program in which meditation is associated with pranayama (breathing exercises). 22 volunteers with anxiety complaints (M age = 42.8 yr., SD = 10.3) were assigned to two groups: 14 attended the yoga group, and 8 attended a waiting-list or control group. They were evaluated before the intervention and 1 month after it on the State-Trait Anxiety Inventory, the Beck Depression Inventory, Tension Feelings Self-evaluation Scales, and the Well-being Self-evaluation Scales. A significant reduction in scores on anxiety, depression, and tension was found in yoga group, as well as an increase in well-being in comparison with the control group.     

Efficient personality questionnaire for professional training

This study falls within the theoretical framework of the construct of the Efficient Personality. In this work, we present the study of validity and reliability of an original questionnaire made up of 60 items, applied to students from formative cycles of higher Professional Training. The questionnaire was reduced to 24 items, surpassing its initial .84 Cronbach alpha coefficient. Six first-order factors were obtained: Social Self-concept, Academic Self-concept, Solving Ability, Self-esteem, and Problem Coping. One second-order factor was obtained: Efficient Personality. The six-component factorial solution is similar both to the Spanish version for secondary school and to the Chilean versions for secondary and university populations, dividing the initial dimension of Self-concept into Self-concept and Self-esteem.     

Subtyping of individuals undergoing treatment for cocaine dependence

To identify subtypes among individuals undergoing treatment for cocaine dependence, we evaluated 115 people with regard to sociodemographic, drug-related and psychopathological characteristics. Ten variables were preselected as the basis for a two-step cluster analysis with the aim of identifying subtypes. Two subtypes were identified (Type A, N = 37, and Type B, N = 78 subjects). The variable that best discriminated the two subtypes was occasional heroin consumption. In addition, there were significant differences in mean age, mean age at onset of cocaine consumption, mean number of years consuming cocaine, and principal route of ingestion. None of the psychopathological variables considered significantly differentiated the two groups.     

Attributional style and depressive symptoms in adolescents: an examination of the role of various indicators of cognitive vulnerability

This study focuses on the hopelessness theory to explain depressive symptoms in adolescents. The aim is to assess which dimensions of the attributional style (causal attribution, attribution of consequences, implications for the self, total score, and weakest link score) better moderate the impact of negative events on the increase of depressive symptoms. For this purpose, 856 Spanish adolescents (449 girls and 407 boys, ages between 14 and 17 years) were assessed at the beginning of the school year and at follow-up 6 months later. They completed measures of depressogenic cognitive style [Hankin, B. L., & Abramson, L. Y. (2002). Measuring cognitive vulnerability to depression in adolescents: Reliability, validity, and gender differences. Journal of Clinical Child and Adolescent Psychology, 31, 491-504], negative life events, and depressive symptoms. The results show that only the dimension of attribution of stable and global causes moderated the impact of the negative events on the increase of depression at follow-up. The results are discussed in terms of the meaning of the weakest link score and the construct of attributional style from a developmental perspective.