Understanding the “Why” as Well as the “How”: Service Performance is a Function of Prosocial Motives and Emotional Labor

Which employees tend to better perform with customers? We suggest a combination of individual differences; specifically, we consider both why employees are working (prosocial motivation) and how (emotional labor). Deep acting should enhance the positive relationship between prosocial motivation and performance, while surface acting should dampen this relationship. Using a field sample of 214 grocery clerks and supervisor ratings of interpersonal performance with customers, we did not find the amplifying effect of deep acting. We do find the dampening effect for surface acting, such that surface acting buffers those with low prosocial motives, presumably by allowing them to “act” like they want to help others. This helps to explain the weak relationship of prosocial motives with performance and suggests implications for research and practice.     

Repetition increases false recollection in older people

Aging is accompanied by an increase in false alarms on recognition tasks, and these false alarms increase with repetition in older people (but not in young people). Traditionally, this increase was thought to be due to a greater use of familiarity in older people, but it was recently pointed out that false alarms also have a clear recollection component in these people. The main objective of our study is to analyze whether the expected increase in the rate of false alarms in older people due to stimulus repetition is produced by an inadequate use of familiarity, recollection, or both processes. To do so, we carried out an associative recognition experiment using pairs of words and pairs of images (faces associated with everyday contexts), in which we analyzed whether the repetition of some of the pairs increases the rate of false alarms in older people (compared to what was found in a sample of young people), and whether this increase is due to familiarity or recollection (using a remember‐know paradigm). Our results show that the increase in false alarms in older people due to repetition is produced by false recollection, calling into question both dual and single‐process models of recognition. Also, older people falsely recollect details of never studied stimuli, a clear case of perceptual illusions. These results are better explained in terms of source‐monitoring errors, mediated by people's retrieval expectations.     

Eye Remember What Happened: Eye‐Closure Improves Recall of Events but not Face Recognition

Eye‐closure improves event recall. We investigated whether eye‐closure can also facilitate subsequent performance on lineup identification (Experiment 1) and face recognition tasks (Experiment 2). In Experiment 1, participants viewed a theft, recalled the event with eyes open or closed, mentally rehearsed the perpetrator's face with eyes open or closed, and viewed a target‐present or target‐absent lineup. Eye‐closure improved event recall, but did not significantly affect lineup identification accuracy. Experiment 2 employed a face recognition paradigm with high statistical power to permit detection of potentially small effects. Participants viewed 20 faces and were later asked to recognize the faces. Thirty seconds before the recognition task, participants either completed an unrelated distracter task (control condition), or were instructed to think about the face with their eyes open (rehearsal condition) or closed (eye‐closure condition). We found no differences between conditions in discrimination accuracy or response criterion. Potential explanations and practical implications are discussed. Copyright © 2015 John Wiley & Sons, Ltd.     

Resilience and Coping as Predictors of Well-Being in Adults

Well-being is one of the keys to successful and optimal development across the lifespan. Based on the idea that development involves changes in individuals’ adaptive capacity to meet their needs over time, the changes that occur in the second half of life require effort to adapt to the new reality. This study used a structural model to test the effects of coping strategies and resilience on well-being in a sample of 305 mid-life adults. Several constructs were measured: coping strategies, resilience, and well-being. A final model was obtained with good fit indices; psychological well-being was positively predicted by resilience and negatively by emotional coping. Moreover, positive reappraisal and avoidance form part of both coping strategies (problem-focused and emotion-focused). Considering the characteristics of the model, educational intervention programs could be developed to promote skills that favor good adaptation at this stage in the life cycle and contribute to promoting successful aging.     

Habituation or Normalization? Experiential and Respiratory Recovery From Voluntary Hyperventilation in Treated Versus Untreated Patients With Panic Disorder

Psychophysiological theories postulate respiratory dysregulation as a mechanism contributing to panic disorder (PD). Additionally, symptomatic and respiratory recovery from voluntary hyperventilation (HVT-recovery) have been shown to lag in PD and it is unclear if HVT-recovery normalizes with treatment. Thirty-seven panic disorder patients were randomized to hypoventilation therapy (TX, n = 20) or waitlist control (WL, n = 17) (Meuret et al., 2008). In a secondary analysis, their HVT-recovery was analyzed at pre- and post-TX/WL, compared to 29 healthy controls (HC). HVT included three phases: 5-min baseline, 3-min hyperventilation, and 8-min recovery. HVT-elicited symptom severity and anxiety were rated following each phase, and end-tidal PCO₂ and respiratory rate (RR) were recorded throughout. Treatment, compared to WL, was highly effective in reducing PD pathology (d = 2.21, Meuret et al., 2008). At pre-TX/WL, PD demonstrated delayed HVT-recovery PCO₂ and higher RR. Treated patients demonstrated normalization of HVT-recovery for PCO₂ and RR; however, improvements of HVT-recovery for symptom severity and anxiety did not differ between TX and WL. Results replicate pretreatment HVT respiratory recovery abnormalities in PD and further demonstrate normalization, comparable to HC, following successful treatment. The results provide support for respiratory dysregulation as a feature of PD and demonstrate the utility of HVT respiratory recovery as treatment outcome measure for respiration-based PD therapy.     

The Protective Effect of Neighbourhood Collective Efficacy On Family Violence and Youth Antisocial Behaviour in Two South Korean Prospective Longitudinal Cohorts

Research on Child and Adolescent Psychopathology - Neighbourhood collective efficacy has been proposed as a protective factor against family violence and youth antisocial behaviour. However, little...     

Investigating the role of attentional resources in the irrelevant speech effect

Irrelevant words can be disruptive to performance, and the frequency of usage of the irrelevant words has affected the magnitude of such disruption (Buchner &; Erdfelder, 2005). The finding of word frequency differences in the magnitude of the irrelevant speech effect (ISE) implicated a role for attentional processes. Using a different conceptualization of attention, researchers have found that individual differences in working memory capacity did not predict the magnitude of the ISE, which questioned the role of attentional control (Beaman, 2004; Sörqvist, 2010). The current study investigated aspects of the construct of attention and the ISE, using both individual and developmental difference approaches. Results showed no significant difference between serial recall performances in the presence of high or low word frequency distractors. Furthermore, effects of working memory capacity differences were not found, but children displayed a larger ISE than college students. The weight of the evidence appears against an attentional resource view of the ISE.     

Enhancing effects of acute psychosocial stress on priming of non-declarative memory in healthy young adults

Social stress affects cognitive processes in general, and memory performance in particular. However, the direction of these effects has not been clearly established, as it depends on several factors. Our aim was to determine the impact of the hypothalamus-pituitary-adrenal (HPA) axis and sympathetic nervous system (SNS) reactivity to psychosocial stress on short-term non-declarative memory and declarative memory performance. Fifty-two young participants (18 men, 34 women) were subjected to the Trier Social Stress Task (TSST) and a control condition in a crossover design. Implicit memory was assessed by a priming test, and explicit memory was assessed by the Rey Auditory Verbal Learning Test (RAVLT). The TSST provoked greater salivary cortisol and salivary alpha-amylase (sAA) responses than the control task. Men had a higher cortisol response to stress than women, but no sex differences were found for sAA release. Stress was associated with an enhancement of priming but did not affect declarative memory. Additionally, the enhancement on the priming test was higher in those whose sAA levels increased more in response to stress (r(48)?=?0.339, p?=?0.018). Our results confirm an effect of acute stress on priming, and that this effect is related to SNS activity. In addition, they suggest a different relationship between stress biomarkers and the different memory systems.