When do low‐power customers complain? The joint effects of chronic sense of personal power and complaint success on complaining intentions

In the customer complaint literature, researchers have found that the lack of an incidental sense of power is one of the reasons why customers do not complain. However, two issues are left unanswered: does a chronic sense of power influence consumer complaining behavior, and how individuals who feel chronically powerless can be encouraged to complain when dissatisfied. The present study is intended to address this topic. Drawing on the approach–inhibition theory of power, we argue that the probability of complaint success increases the complaint behavior of customers with a low chronic sense of power, thereby mitigating the differences in the complaint behavior of consumers with low and high power. The three studies indicated that a low chronic power was negatively associated with complaining intentions and that this association was mitigated by the perceived success of complaining.     

Examining the Effects of Servant Leadership on Life Satisfaction

This paper explored the effects of servant leadership on employees’ life satisfaction. In addition, it examined the mediating role of work engagement and organizational based self-esteem (OBSE) in this relationship. Data for this cross sectional survey study were collected from 160 Pakistani employees who were working on a full-time basis in a large tractor manufacturing company. The SPSS macro developed by Preacher and Hayes (2008) was used to test the research hypotheses. Results showed that servant leadership was positively related to both work engagement and OBSE, which, in turn, were both positively related to life satisfaction. Furthermore, it was found that work engagement and OBSE fully mediated the effects of servant leadership on life satisfaction. Limitations of the results and implications of these findings for theory and practice are discussed.     

Wearable Activity Technology And Action-Planning (WATAAP) to promote physical activity in cancer survivors: Randomised controlled trial protocol

Background/Objective: Colorectal and gynecologic cancer survivors are at cardiovascular risk due to comorbidities and sedentary behaviour, warranting a feasible intervention to increase physical activity. The Health Action Process Approach (HAPA) is a promising theoretical framework for health behaviour change, and wearable physical activity trackers offer a novel means of self-monitoring physical activity for cancer survivors. Method: Sixty-eight survivors of colorectal and gynecologic cancer will be randomised into 12-week intervention and control groups. Intervention group participants will receive: a Fitbit Alta? to monitor physical activity, HAPA-based group sessions, booklet, and support phone-call. Participants in the control group will only receive the HAPA-based booklet. Physical activity (using accelerometers), blood pressure, BMI, and HAPA constructs will be assessed at baseline, 12-weeks (post-intervention) and 24-weeks (follow-up). Data analysis will use the Group x Time interaction from a General Linear Mixed Model analysis. Conclusions: Physical activity interventions that are acceptable and have robust theoretical underpinnings show promise for improving the health of cancer survivors.     

Resampling-Based Inference Methods for Comparing Two Coefficients Alpha

The two-sample problem for Cronbach’s coefficient \(\alpha _C\), as an estimate of test or composite score reliability, has attracted little attention compared to the extensive treatment of the one-sample case. It is necessary to compare the reliability of a test for different subgroups, for different tests or the short and long forms of a test. In this paper, we study statistical procedures of comparing two coefficients \(\alpha _{C,1}\) and \(\alpha _{C,2}\). The null hypothesis of interest is \(H_0 : \alpha _{C,1} = \alpha _{C,2}\), which we test against one-or two-sided alternatives. For this purpose, resampling-based permutation and bootstrap tests are proposed for two-group multivariate non-normal models under the general asymptotically distribution-free (ADF) setting. These statistical tests ensure a better control of the type-I error, in finite or very small sample sizes, when the state-of-affairs ADF large-sample test may fail to properly attain the nominal significance level. By proper choice of a studentized test statistic, the resampling tests are modified in order to be valid asymptotically even in non-exchangeable data frameworks. Moreover, extensions of this approach to other designs and reliability measures are discussed as well. Finally, the usefulness of the proposed resampling-based testing strategies is demonstrated in an extensive simulation study and illustrated by real data applications.     

Examination of the “Theory of Guidance” in the View of ‘Ali ibn Abi Talib (a): An Exploration into the Nahj Al-Balaghah

This study examines the “Theory of Guidance” according to ‘Ali ibn Abi Talib (a). This theory is based on three divine covenants or fundamentals in guidance including the divine Prophet, the divine Book, and the divine human nature (fitrat). Research in this regard seems essential because this theory has not been previously considered or researched in the discipline of education. Research findings indicate that all three of the pedagogic fundamentals—namely the teacher, the student, and the subject matter—are essential elements in guidance. Education can be properly realized through the interaction of these constituents enabling attainment of a status worthy of humankind. It is important to note that the teacher, the student, and the subject matter each have their own place, and none can take the place of another. In this relationship, the teacher begins the educational process. It is the teacher who must understand the role of each of these elements and guide them wisely. In order to fulfill the process of education, the teacher must be prepared to receive guidance, understand the position and character of the student, and have a good command of the topic in a way that matches the nature and needs of the student.     

Effects of an Islamic-based gratitude strategy on Muslim students’ level of happiness

This study examined the effects of an Islamic-based expressive gratitude strategy in comparison to a secular-based expressive gratitude strategy and a control group in enhancing Muslims’ level of happiness. It was hypothesised that practising the Islamic-based gratitude exercise (by associating blessings with Allah) would result in higher happiness level over time, compared to the happiness level of Muslim participants practising the secular-based gratitude exercise (without specific association) or the control group (attending to details of daily life). Sixty students were randomly assigned into one of three groups and over a period of 16 days were asked to practise the respective exercises daily. They were assessed for pre- and post-happiness measures. Results generally supported the hypothesis, and suggested that the Islamic-based gratitude is beneficial in raising participants’ happiness level, as it fits with their beliefs and values. Implications of the results for including Islamic-oriented intervention to promote Muslim happiness are discussed.     

Conceptual Organization of Self-representation: A Self-similarity Heuristic for Novel Person Representations

Implicit measures have revealed that cognitive representations of familiar individuals share associations with self-concept; however, this has yet to be established for novel individuals. We examined how self-similarity affects representation of information learned about new individuals. A novel version of the implicit association test (IAT), the self-similarity IAT, was developed to estimate the extent to which cognitive representations of new self-similar and self-dissimilar individuals are associated with self-representation. Categorization was faster when the self-similar individual was paired with self, not only for trait words related to the novel individuals, but also for unrelated demographic information pertaining only to self. This provides the first evidence using an implicit task that self-similarity may act as a heuristic for creating representations of new individuals.     

Ethical Evaluations of Business Students in an Emerging Market: Effects of Ethical Sensitivity,Cultural Values,Personality, and Religiosity

Business ethics has become a very important concern in global business and understanding the effects of various factors on ethical judgments continues to attract research and practitioner attention. Using the Multidimensional Ethics Scale (MES, Reidenbach and Robin 1988) with its five generally accepted philosophical constructs, and vignettes developed by Cohen et al. (1996), current study investigates the relationship between cultural values, personality, religiosity and the ethical sensitivity of business students. We focus on a rapidly emerging country, Turkey, whose economic environment is similar to that of the most Western nations but with a significantly different background and cultural values. Data (n = 184) for the study is collected from a major university in the southeastern Turkey. Although some significant relationships are identified between ethical sensitivity and cultural values and personality, our study findings confirm that MES dimensions had the highest influence on ethical sensitivity levels of business students.