A New Multidimensional Measure of Spirituality‐Religiosity for Use in Diverse Substance Abuse Treatment Populations

Extant measures of spirituality‐religiosity, not developed specifically with substance abuse treatment populations in mind, may not be culturally appropriate in regard to either: (1) the 12‐step “culture” found in many treatment programs; or (2) racial‐ethnic minority populations overrepresented in publicly funded programs. A 40‐item four‐dimensional measure was developed, which differentiates “religiosity” (religious practices) from “spirituality” (an individual's relationships with God/higher power, others, and self). Instrument development involved: qualitative focus groups with individuals in seven diverse Texas treatment programs; quantitative exploratory and confirmatory (CFA) analyses to test the four‐factor model conducted using data from 237 diverse clients in treatment programs in Tennessee and Virginia. Confirmatory analyses indicate acceptable fit indices (>0.90) for the four‐factor model, and acceptable reliability estimates for all subdimensions (≥0.70) provide further support for the measures. Results support the potential usefulness of the measures.     

A LONGITUDINAL EXAMINATION OF CONCOMITANT CHANGES IN TEAM LEADERSHIP AND CUSTOMER SATISFACTION

For each of three 1‐year time periods, we examined the relationship between changes in the team leadership of branch managers (as measured by employee ratings) and concomitant changes in customer satisfaction for branches of a regional bank. Specifically, for the time period 2001–2002, we examined concomitant changes in team leadership and customer service satisfaction with 68 branch managers; between 2002–2003 and 2003–2004 we examined these relationships for 46 and 40 of the remaining 68 branch managers, respectively. We expected that improvements (declines) in team leadership ratings would be accompanied by concomitant changes (i.e., improvement or decline) in customer satisfaction ratings. We found that, in 2 of the 3 time periods we examined, improvements (declines) in team leadership were related to improvements (declines) in customer satisfaction. We interpret these findings using the service climate literature.     

LONELINESS,PARASOCIAL INTERACTION,AND LOCAL TELEVISION NEWS VIEWING

A conceptual model was developed predicting parasocial interaction from both a social interaction need due to loneliness and instrumental television news use. Questionnaires were completed by 329 persons. Pearson and partial correlations supported hypotheses linking loneliness with less interpersonal communication and both loneliness and parasocial interaction with more television reliance. Loneliness and parasocial interaction were not correlated. Canonical correlation analysis supported expectations that instrumental news viewing for information was related to more parasocial interaction and perceived news realism; viewing news for exciting entertainment, news affinity, and news viewing levels correlated positively with this pattern. Ritualized news viewing for time consumption was related to more television viewing, but to less news viewing, duration, and affinity. Hierarchical multiple regression analysis identified news affinity, perceived news realism, and information news viewing motives as salient predictors of parasocial interaction with a favorite local television news personality. Implications of results were discussed in light of uses and gratifications research and communication interaction.