Using Policy Capturing to Examine Tipping Decisions1

Participants (n= 15) made tipping decisions for 80 restaurant situations. A policy-capturing analysis was then conducted for each participant to quantitatively describe relations between his or her judgments and the information used to make those judgments. Participants possessed reliable, simple, and nonconfigural models. The majority of these individual models heavily weighted bill-size information. In addition, service-quality, server-friendliness, or food-quality information affected tipping decisions, to a lesser extent, for a number of individuals. Atmosphere, server gender, and restaurant cleanliness information were not considered in any tipping model. Unlike affect, social desirability, and gender, participants' dining-out frequency was related to the types of information used when tipping. Finally, cluster analysis of the models revealed 11 general approaches to tipping.     

Waiters,Customers, and Service: Some Tips About Tipping1

In order to investigate factors that influence the size of tips given in restaurants, 107 waiters (Study 1) and 137 customers (Study 2) were asked various questions about tipping. The findings confirmed a number of hypotheses. Respondents said that they themselves tip more than most people. Waiters indicated that they were more generous tippers and were more accurate in their estimate of 15% of the bill than customers. Tip size was reportedly increased by friendly service, good suggestions, excellent food, prompt delivery of the main course and check, a self-introduction by the waiter, and receiving separate checks. The tip was decreased by waiting a long time for a beverage and being seated in a bad location. Waiters identified more variables than did customers as being significantly associated with tip size, and they felt that excellent food, being in an expensive restaurant, and being seated in a bad location had greater effects on tipping than did customers. When asked about characteristics of waiters who receive large or small tips, most waiters and customers mentioned the waiter's attitude and quality of service. There was much less consensus on the characteristics of high and low tippers. Gender was not significantly related to any responses. In general, although waiters and customers share many beliefs about tipping, waiters may be more aware than customers of the relevant characteristics of the situation and of the individuals involved.     

A meta‐analytic review of tipping compensation practices: An agency theory perspective

Tipping represents a form of compensation valued at over $50 billion a year in the United States alone. Tipping can be used as an incentive mechanism to reduce a principal–agent problem. An agency problem occurs when the interests of a principal and agent are misaligned, and it is challenging for the principal to monitor or control the activities of the agent. However, past research has been limited in the investigation of the extent to which tipping is effective at addressing this problem. Following an examination of 74 independent studies with 12,271 individuals, meta‐analytic results indicate that there is a small, positive relation between service quality and percentage of a bill tipped ( = .15 without outliers). Yet, in support of the idea behind tipping, relative weights analyses illustrate that service quality was a stronger predictor of percentage of the bill tipped than food quality, frequency of patronage, and dining party size. Evidence also suggests that racial minority servers tend to be tipped less than White servers (Cohen's d = .17), and women tend to be tipped more than men (Cohen's d = .15). Still, given the magnitude of the effect, one might question if tipping is an effective compensation practice to reduce the principal–agent problem. We discuss theoretical and practical implications for future research.     

Tipping Motivations and Behavior in the U.S. and Israel

Tipping is a multibillion dollar phenomenon and a major source of income for millions of workers. The results of a study conducted in the U.S. and Israel suggest that people tip mainly to show gratitude, conform to the social norm, and because they know that waiters' income depends on tips. Tipping is motivated more by the positive consequences of tipping than by the negative results of not tipping. Patronage frequency and dining alone had no systematic effects on the level of tips or their sensitivity to service quality. Respondents reported tipping much more for excellent service than for poor service, suggesting that tipping can provide significant incentives for high‐quality service. A large majority prefers tipping to service charges.     

Does a customer by any other name tip the same?: The effect of forms of address and customers' age on gratuities given to food servers in the United States

This study examined whether different forms of address used by food servers were related to customers' tipping behavior. Food servers addressed diners who paid with credit cards by their first names, titles plus last names, sir/ma'am, or no address. Results indicated that when food servers personalized their service by addressing their customers by name, they earned significantly higher tips than when they used less immediate forms of address, although customers' estimated age mediated these results.     

Consumer Racial Discrimination in Tipping: A Replication and Extension

This study examined the effects of server race, customer race, and their interaction on restaurant tips while statistically controlling for customers' perceptions of service quality and other variables. The findings indicate that consumers of both races discriminated against Black service providers by tipping them less than White service providers. Furthermore, this server race effect on tipping was moderated by perceived service quality and dining party size. The theoretical and practical implications of these findings are discussed. Particularly noteworthy is the possibility that the server race effect on tipping represents an adverse impact against Black servers that makes the use of tipping to compensate employees a violation of employment discrimination law in the United States.     

Romantic partners and body image disturbance: Further evidence for the role of perceived—actual disparities

In this study, female and male college dyads (primarily Caucasian) involved in a “romantic relationship” used schematic figures to rate their conceptions of body size on a variety of rating protocols, including actual self, ideal self, ideal opposite gender, perceived partner's ideal opposite gender, perceived partner's rating of self, and rating of partner's body size. Based on the reflected-appraisal literature and previous body image research on perceived—actual disparities in body size ratings, five discrepancy indices were created and related to dispositional levels of body image disturbance, eating dysfunction, and general psychological function (self-esteem, depression). The results clearly indicated gender differences in the particular predictor associated with all measures of disturbance. For females, the discrepancy between the Self rating and the Perceived Partner's Ideal Other Gender rating accounted for almost all of the variance associated with clinical indices of disturbance. For males, the discrepancy between the Self rating and the Actual Partner's Ideal Other Gender rating was the only important predictor to emerge in regression analyses. The findings are interpreted in light of recent research on actual/perceived differences in body size ratings.     

‘It's not that we hate you’: Understanding children's gender attitudes and expectancies about peer relationships

Widespread gender segregation, evident throughout elementary school, seems to imply that girls and boys have negative feelings and thoughts about one another, and classic theories of inter‐group processes support this idea. However, research has generally overlooked children's feelings and perceptions about gender‐related interpersonal interactions. This paper investigates the nature of children's attitudes about same‐ and other‐gender peers, and explores how those attitudes relate to the expectancies and beliefs children hold about same‐ and other‐gender peer interactions. Children (N= 98 fifth graders) completed questionnaires assessing their global liking of own‐ and other‐gender peers ( Yee & Brown, 1994 ), positive and negative attitudes about own‐ and other‐gender peers, and outcome expectancies related to interacting with own‐ and other‐gender peers. Results indicated that rather than being characterized by out‐group negativity, children's inter‐group gender attitudes are best characterized by an in‐group positivity bias. Children's positive and negative affective attitudes were also significantly associated with outcome expectancies. In contrast, global liking of own‐ and other‐gender peers was less predictive of outcome expectancies. Thus, the greater specificity of the affective attitude measures appeared to be a more predictive and potentially fruitful gauge of children's feelings about own‐ and other‐gender peers. Results are discussed in terms of the need for finer grained and more extensive studies of children's gender‐related feelings and cognitions about own‐ and other‐gender peers.     

Domestic tasks,gender egalitarian values and children's gender typing in conventional and nonconventional families

Relationships between gender egalitarian values, family lifestyles, and children's gender typing were studied among 156 Euro-American, working to upper middle class nonconventional families, and a comparison sample of 51 two-parent, married couples. Did efforts to alter domestic task allocation in nonconventional countercultural families influence children's gender typing at age six? Children's gender typing scores were not directly related to patterns of task assignment, although they were moderately correlated with parents' gender egalitarian values and nonconventional lifestyles. The nonconventional families tended to have children displaying less stereotyping of male objects, and more non gender-typed responses. These effects were stronger among girls. Household organization (single parent, married or unmarried couple, or commune), regardless of family lifestyle and values, was strongly related to shared vs. more exclusive forms of task assignment. Mothers' egalitarian values also were associated with more shared tasks. The effects of shared domestic tasks in the home on children's gender typing seemed to be indirect, mediated by the child's sex and the meaning parents attached to their task assignment in the home.     

Are Religious Women More Traditionalist? A Cross-National Examination of Gender and Religion

Does national context shape the relationship between religious attendance and women's gender ideologies? Although previous studies have examined gender and religion within a single national context (and often in a single faith community), few have done so using a cross-national comparative perspective. This has left a significant gap in our understanding of how gender and religion operate in distinctive national contexts. Relying on survey data collected in 37 countries, this study analyzes how the relationship between religious attendance and women's gender ideologies is conditioned by their country's gender inequality. The findings indicate that while women's religious attendance is, on average, negatively related to egalitarian gender ideologies, this association is conditioned by religious affiliation. The relationship is also contingent on the level of gender inequality experienced, and grows weaker in countries with more prominent gender inequality. This study reveals the mechanisms that contextualize the intersection of gender and religion.     

Exposure to sexism can decrease implicit gender stereotype bias

Two studies examined the effect of exposure to sexism on implicit gender bias, focusing specifically on stereotypes of men as competent and women as warm. Male and female participants were exposed to sexism or no sexism. In both Experiment 1 (Implicit Association Task; N = 115) and Experiment 2 (Go/No‐go Association Task; N = 167), women who had been exposed to sexist beliefs demonstrated less implicit gender stereotype bias relative to women who were not exposed to sexism. In contrast, exposure to sexism did not influence men's implicit gender stereotype bias. In Experiment 2, process modelling revealed that women's reduction in bias in response to sexism was related to increased accuracy orientation and a tendency to make warmth versus competence judgments. The implications of these findings for current understandings of sexism and its effects on gender stereotypes are discussed.     

The Relationships Between Childhood Tomboyism,Siblings' Activities,and Adult Gender Roles

Two studies were designed to examine whether siblings and participation in masculine activities influence tomboyism. The influence of tomboyism on adult gender roles was also examined. Study 1 utilized 193 mainly European American undergraduate women. Results indicated that participation in masculine activities was related to tomboyism. Having a brother was only marginally related to tomboyism. Study 2, a replication with 284 undergraduate women, added participants' ethnicity and employment status of mothers as variables. Slightly more than half of the women were European American, with smaller numbers of African American, Asian American, and Hispanic American women. In both studies, tomboyism was related to masculinity in adulthood. No significant relationships were found between tomboyism and ethnicity or mother's employment status.     

The Effect of Generalized Compliments,Sex of Server,and Size of Dining Party on Tipping Behavior in Restaurants1

This study examined the effects of food servers' sex, the use of generalized compliments, and the size of the dining party on tipping behavior in restaurants. Four food servers (2 males, 2 females) waited on 360 parties eating dinner, and either complimented or did not compliment the parties on their dinner selections. Results indicated that food servers received significantly higher tips when complimenting their parties than when not complimenting them, although as the size of the party increased, the effectiveness of compliments decreased. These results and their implications are discussed.     

Halloween Costume Choices: Reflections of Gender Development in Early Childhood

The author examined whether preschoolers’ Halloween costume choices reflect their gender development. The sample consisted of 110 (53 boys, 57 girls) infant through preschool-aged participants, and 1 parent of each child. Both observational methodologies and parent-report surveys were used to assess the gender-typed nature of children's Halloween costumes, information about the Halloween costume choice process, and about the children's gender development. Boys’ costumes were more masculine and girls’ costumes were more feminine. Younger children's costumes were consistently less gender typed than the older children's costumes were. Children whose parents chose their Halloween costumes for them had Halloween costumes that were less gender typed than did children who were involved in the Halloween costume decision-making process. Moreover, children's gender-typed play and desire to wear gender-stereotyped clothes were related to the gender stereotyped nature of their Halloween costume. Unexpectedly, gender typicality, a dimension of gender identity, was not related to children's Halloween costume choices. Overall, the findings support that children's Halloween costume choice is an indicator of children's gender development processes.     

Grammatical gender in German: A case for linguistic relativity?

The “principle of linguistic relativity” holds that, by way of grammatical categorization, language affects the conceptual representations of its speakers. Formal gender systems are a case in point, albeit a particularly controversial one: Previous studies obtained broadly diverging data, thus giving rise to conflicting conclusions. To a large extent, this incoherence is related to task differences and methodological problems. Here, a priming design is presented that avoids previous problems, as it prevents participants from employing gender information in a strategic manner. Four experiments with German native speakers show priming effects of the prime's grammatical gender on animate and nonanimate targets, an effect for the prime's biological gender on animate targets, but no effect for the prime's biological gender on nonanimate targets, and thus speak against an effect of language on thought for German gender.     

Are Christian/religious people poor tippers?

A web‐based survey was used to assess the relationships of religious faith and frequency of church attendance with tipping under conditions of good and bad service. Results indicated that Jews and those with no religion tipped more than Christians and members of other religions, but that the vast majority of Christians tipped at or above the normative 15% of bill size. Worship frequency also significantly interacted with service quality such that the tips of those who frequently worship vary with service quality less than the tips of those who worship less frequently. The practical implications of these results for service workers and restaurants or other service businesses with a large religious clientele are discussed.     

Same‐gender supervisors protect women's leadership aspirations after negative performance feedback

Two studies examined how the gender of a workplace supervisor can affect a woman's response to performance evaluations and also her professional advancement aspirations. In Study 1, employed women reviewed a performance evaluation in which feedback was manipulated to reflect one of two stereotypes of women (high in warmth or low in competence). Findings showed that participants were more likely to attribute negative (i.e., low competence) feedback from men supervisors to gender biases than the same feedback from women supervisors. There was no effect of supervisor gender when the feedback was positive (i.e., high warmth) or neutral. In Study 2, negative feedback from men supervisors, regardless of evaluative dimension (competence or warmth) resulted in women reporting decreased professional aspirations. This relationship was mediated by women's attribution of supervisor feedback to gender biases. Together, these findings suggest that same‐gender supervisors can potentially buffer women's long term professional aspirations after a discouraging performance review.     

Gender role conflict and emotional approach coping in men with cancer

The utility of emotional approach coping (EAC), or expressing and processing emotions, has been equivocal for men. Gender role conflict, or the negative cognitive, emotional and behavioural consequences associated with male gender role socialisation, likely shape coping responses and may negatively affect the efficacy of men's emotion-directed coping efforts and adjustment to cancer. Perceptions of receptiveness of one's interpersonal environment may be particularly important to the effectiveness of EAC. This study examined the relationships among EAC, gender role conflict, and distress in a group of 183 men with cancer. Structural equation modelling revealed that higher gender role conflict was associated with lower emotional expression, which in turn was associated with greater distress. Gender role conflict was not related to emotional processing. Higher gender role conflict also was associated directly with more distress. In subsequent analyses, social constraints and age were examined as possible moderators of EAC. Emotional expression was related to more psychological distress for those in highly constrained environments; and emotional processing was associated with more distress with younger age. Emotional expression may be particularly affected by social influences related to gender and social receptivity. More research is needed to better distinguish constructive and unconstructive emotional processing.     

Face adaptation to gender: Does adaptation transfer across age categories?

We examined gender adaptation effects for the faces of children and adults and measured the transfer of these effects across age categories. Face gender adaptation is defined by a bias to classify the gender of a gender-neutral face to be opposite to that of an adapting face. An androgynous face, for example, appears male following adaptation to a female face. Participants adapted to male or female faces from the two age categories and classified the gender of morphed adult and child faces from a male–female morph trajectory. Gender adaptation effects were found for children's and adults’ faces and for the transfer between the age categories. The size of these effects was comparable when participants adapted to adult faces and identified the gender of either adult or child faces, and when participants adapted to child faces and identified the gender of child faces. A smaller adaptation effect was found when participants adapted to a child's face but identified the gender of an adult's face. The results indicate an interconnected and partially shared representation of the gender information for child and adult faces. The lack of symmetry in adaptation transfer between child and adult faces suggests that adaptation to adult faces is more effective than adaptation to child faces in activating a gender representation that generalizes across age categories.