itsme: Interaction Design Innovating Workstations

Background  In the last 30 years, there has been little innovation in workstations. The desktop metaphor has become the standard user interface, with its pros (e.g., ease of learning) and cons (e.g., interaction constraints for skilled users, lack of context awareness). Objectives  In this paper, we present itsme, an Italian initiative to design the next-generation workstation. Interaction design is the basis of the project, as well as the involvement of a wide community of contributing users. Results  The early design phases of the project led to the definition of a new metaphor for personal computing, based on stories and venues. The metaphor is being adopted for the development of a novel front-end for the Linux operating system, aimed at fulfilling the needs and desires of knowledge workers.

A Dialectic on Validity: Where We Have Been and Where We Are Going

It has been suggested that the primary issue in considerations of validity today is the discrepancy between currently accepted theory and the practice of validation. The reason for this discrepancy may be that although considerable discussion has taken place in educational measurement and psychometrics regarding changes in our conceptions of validity, that has not been the case more generally in the social and behavioral sciences. A dialectic on the current status of validity theory for social and behavioral scientists is presented to help bridge this gap.     

Studying Emotions in Security and Diplomacy: Where We Are Now and Challenges Ahead

The core objective of this special issue has been to shed light on emotions as (1) frames that shape interpersonal diplomatic relations, (2) as key tools that are used as part of the statecraft's toolbox, and (3) as formative/productive dynamics with real effects on human beings—that, in turn, often construct and maintain conflicts. It is therefore pertinent that we interrogate the political psychology of individual, collective, mass, and communal emotions and how these are often (mis)used in diplomacy and security narratives to legitimize politicians' decisions and practices. This concluding article provides a state of the art account of the study of emotions in International Relations (IR), sums up the main findings from all special issue contributions and constructively explores potential challenges ahead for the study of emotions in IR, especially in security and diplomacy studies. It concludes with an appeal for the development of a multiperspective approach—that is, one that combines social sciences, natural sciences, and humanities—for a nuanced study of the role of emotional work in state, diplomatic as well as security narratives and practices. This approach will in turn require methodological pluralism in how we go about, as reflexive researchers, our emotional research.     

Where Grammar and Interaction Meet: A Study of Co-Participant Completion in Japanese Conversation

This article examines the practice of "co-participant completion" in Japanese conversation, and explores what kinds of resources are mobilized to provide the opportunity to complete another participant's utterance-in-progress. It suggests the following observations as potential characteristics of Japanese co-participant completion: (i) Syntactically-defined two-part formats (e.g. [If X] + [then Y]) may not play as prominent a role as in English; (ii) The majority of cases of co-participant completion take the form of 'terminal item completion;' (iii) Locally emergent structures like 'contrast' and 'list' as well as 'unprojected' features of turn construction often play an important role in enhancing the opportunity for completing another participant's utterance-in-progress. The article then discusses the implications of these findings for the investigation of the mutual bearing of grammar and social interaction. In particular, the discussion focuses on what we can learn from the practice of co-participant completion about how projection of turn-shapes is accomplished in Japanese conversation.     

Engaged in Engagement: We Are Delighted We Did It

We emphasize that science and practice issues are equally salient when pursuing thinking and research on employee engagement. We agree with much of what the commentaries have to say, especially that organizational competitive advantage is the relevant focus of engagement research and practice and that engagement is not a new construct but one that required clarification vis-a-vis existing constructs. We also agree that state engagement can be highly variable, that disengagement needs study, that negative situations can induce engagement behaviors, that engagement surveys should yield actionable data, and that people can be hired who are more likely to be engaged. We disagree with the idea that all employee attitudes are essentially equal and that existing conceptualizations of performance make engagement behavior a nonuseful construct.     

Exploring User-Centred Design in Practice: Some Caveats

This paper provides a nuanced perspective on the topic of user-centred design (UCD) in the human–computer interaction (HCI) field. After a brief outline of its emergence, we describe some of the central tenets of the approach, using the process model of Gulliksen et al. (Behav Inf Technol 22(6):397–409, 2003) as a well-documented exemplar. We then examine in more detail some of the difficulties one can encounter in performing user-centred design (UCD), illuminating these issues through vignettes from specific projects in which we have been involved. In this paper, we focus on issues that can arise in working with children and with people of differing mental abilities. Our argument is that, while a user-centred perspective is required at all times in the design team, the forms of participation of users in the design process needs to fit the context and can vary significantly from that presented as the prototypical UCD approach.

人格特质在人机界面交互研究之应用

人机交互(Human-Computer Interaction,HCI)领域一向和心理学有着密不可分的联系。举凡界面的设计、对使用者的研究、使用偏好和使用绩效(效果)等,都需要应用心理学的理论基础。以往人机界面交互领域多着重于认知方面的研究,但近年来人们渐渐发现,人格特质在人机界面交互上也扮演了举足轻重的角色。本文首先简短介绍其崛起的背景,再回顾从1995年起至2004年中的质化量化研究。最后,归纳出三点未来的研究方向。     

Odor Semantics and Visual Cues: What We Smell Impacts Where We Look,What We Remember,and What We Want to Buy

The current research uses eye‐tracking technology in a consumer context to explore the interactive effects of olfactory and visual cues on consumers' eye gaze patterns. We manipulate the semantic correspondence between pictorial objects depicted in print advertisements and odors smelled (or not) while looking at the ads. The results indicate that smelling a scent that shares learned semantic associations with an object in the advertisement diverts consumers' eye gazes to the semantically related object in the ad, with positive downstream effects on advertising recall and purchase intent. This is the first study we are aware of demonstrating multisensory integration of odors and pictures on consumer eye gaze patterns with clear implications for consumer choice. Copyright © 2015 John Wiley & Sons, Ltd.     

Fabric-circle-slider: Prototype Exploring the Interaction Aesthetic of Contextual Integration

Traditionally, designers have explored the aesthetics of interaction through the relationship between the product form and the activity people use it for. However, in the increasing complexity of interconnected and multi-activity devices in the home, aesthetics have been sacrificed in a move to increase usability. In this paper, we present an emerging theory that interaction designs that take a contextual integration approach can draw interaction aesthetics from the context instead of the activity to address the increased complexity. In addition, we present a conceptual interaction widget called the fabric-circle-slider that draws its interaction aesthetic from a lounge chair – the context of use – and supports interaction with many devices.     

Relational Services

Recent research projects have looked for social innovations, i.e., people creating solutions outside the mainstream patterns of production and consumption. An analysis of these innovations indicates the emergence of a particular kind of service configuration—defined here as relational services—which requires intensive interpersonal relations to operate. Based on a comparative analysis between standard and relational services, we propose to the Service Design discipline an interpretative framework able to reinforce its ability to deal with the interpersonal relational qualities in services, indicating how these qualities can be understood and favored by design activities, as well as the limits of this design intervention. Martin Buber’s conceptual framework is presented as the main interpretative basis. Buber describes two ways of interacting (“I-Thou” and “I-It”). Relational services are those most favoring “I-Thou” interpersonal encounters.

Loving the World We Are: Anthropology and Relationality in Laudato si’

There is a tension between Laudato si's consistent emphasis on relationships and interconnectedness and its acceptance of anthropocentrism. While Laudato si’ does reject certain problematic forms of anthropocentrism, the encyclical does not assert an alternative to this traditional framework. This article contends that “relatiocentrism” provides the best avenue for developing the convictions expressed within Laudato si’ while moving beyond the limitations of the encyclical itself. In so doing, this essay explores the use of narrative as a means of shaping identity by mapping significant relationships and points of meaning. It examines the central anthropological claims of the encyclical and the tensions these create with anthropocentric narratives. And it examines relatiocentrism in light of the biblical creation accounts, the eschatological perspective of Laudato si’, and virtue ethics. The essay concludes by suggesting further theological and moral implications of this shift in perspective.     

Where creeds meet incredulity: educational research in a post-utopian age

In contrast to Jean-Francois Lyotard’s classic warning, postmodern society in the United States seems increasingly influenced by metanarratives—religious metanarratives. This article examines the implications of this religious resurgence for educational researchers. It offers a competing analysis of the postmodern that draws on Harold Bloom, Slavoj ŽiŽek and others to identify the gnostic elements in contemporary religiosity, both in Europe and the United States. This competing reading of postmodern religiosity suggests a reframing of Lyotard’s paralogy—research that searches for instabilities in the framework of knowledge. Drawing examples from recent educational research, I will argue for ways in which researchers can better engage religion in their work.The author would like to thank the anonymous reviewer who brought to his attention additional texts and debates about this highly interdisciplinary topic.     

Integrating Social Science and Design Inquiry Through Interdisciplinary Design Charrettes: An Approach to Participatory Community Problem Solving

Interdisciplinary collaborations that aim to facilitate meaningful community outcomes require both the right mix of disciplinary knowledge and effective community participation, which together can deepen collective knowledge and the capacity to take action. This article explores three interdisciplinary design charrettes, intensive participatory workshops that addressed specific community problems and provided a context for integrating design and social science inquiry with local community knowledge. Evaluation data from the charrettes shed light on how students from the design and social science disciplines experienced the charrettes, and on their interactions with community members. Key advantages to this interdisciplinary, community-based collaboration included expanded knowledge derived from the use of multiple modes of inquiry, particularly the resulting visualization tools that helped community members understand local issues and envision novel solutions. Key drawbacks included difficulties in balancing the two disciplines, the tendency for social scientists to feel out of place on designers' turf, and the increased disciplinary and interpersonal conflicts arising from a more diverse pool of participants.     

Meeting Survivors Where They Are: The Vital Role of Trauma-Informed and Competent Clinicians in Primary Care

For adult survivors of adverse childhood experiences, primary care is the entryway to treatment of post-traumatic stress disorder (PTSD). It is estimated 25% of adult primary care patients have PTSD, and they present to their provider more often with pain and non-specific physical symptoms rather than mental health issues. Physicians, even those somewhat knowledgeable about trauma and PTSD, are unlikely to assess for it in order to avoid issues they may not have the time and/or skills to sufficiently address. This is due to PTSD treatment not being a core training competency in graduate-level education and professional training being timely and expensive. Usual care for PTSD consists of medication to manage symptoms and a referral to a mental health clinician. However, substantial disparities and patient, provider, and delivery system-level barriers means survivors are unlikely to follow-through with referrals nor receive adequate treatment when they do. In this theoretical article, we review the trials and tribulations experienced by research teams and argue what is lacking is trauma-informed care. None of the trials reviewed mentioned trauma-informed care as a component of their intervention nor as a recommendation for future studies. We also outline a host of recommendations for best practice protocols that benefit patients and the collaborative care teams meeting them where they are. Trauma-informed care deepens the focus on relational, physiological, and physical safety. Attention to soothing physiological arousal through the physician-patient-clinician triad creates more positive associations toward moving forward in treatment for survivors and providers.     

Inspirational Patterns for Embodied Interaction

The concern of this work is how knowledge based on design experience can be developed, disseminated, articulated, and acquired. We propose the notion of inspirational patterns, or i-patterns, which refers to abstractions of core ideas and essential elements from a class of coherent examples, pointing to promising regions in the design space. Most current work on patterns concentrates on proven solutions to recurring problems; i-patterns, on the other hand, are oriented toward the innovative and inspirational. The design domain of interest to us is interaction design, which can be roughly defined as design with digital materials. More specifically, we focus on the intersection of tangible interfaces and social computing that is called embodied interaction. The paper presents nine i-patterns for embodied interaction, including “Virtual information is tied to positions in the material world” and “Heterogeneous virtual information fuses into a few sensory parameters.” Published in Proc. Nordes 2005, submitted for republication in Knowledge, Technology and Policy.