Are you being served…? An unobtrusive experiment of affective influences on helping in a department store

Based on recent theories of affect and cognition, this unobtrusive field experiment predicted and found that induced positive mood improved real‐life customer service behaviors by less experienced sales staff, but had no effect on the behaviors of experienced long‐term staff in several department stores. Positive or negative mood was unobtrusively induced in sales staff in major department stores by a confederate. A second confederate, blind to the mood induction, then asked employees for help to locate a non‐existent item. The frequency and duration of helpful behaviors in response to the request was recorded. Consistent with Forgas' Affect Infusion Model (AIM), less experienced employees showed a significant mood‐congruent pattern in their responses helping more in a positive than in a negative mood. Long‐term employees who could rely on routine, direct access processing were not influenced by the mood induction. The implications of these findings for contemporary affect‐cognition theorizing and for everyday affective influences on interpersonal behaviors and customer service delivery are considered. Copyright © 2007 John Wiley & Sons, Ltd.     

Teaching and Learning in a South African University: Are Peer Facilitators’ Strategies Succeeding?

Journal of Academic Ethics - The aim of this paper is to examine the strategies used by peer facilitators in improving students’ academic performance in a previously disadvantaged university...     

Is the child ‘father of the Man’? Evaluating the stability of genetic influences across development

This selective review considers findings in genetic research that have shed light on how genes operate across development. We will address the question of whether the child is ‘father of the Man’ from a genetic perspective. In other words, do the same genetic influences affect the same traits across development? Using a ‘taster menu’ approach and prioritizing newer findings on cognitive and behavioral traits, examples from the following genetic disciplines will be discussed: (a) developmental quantitative genetics (such as longitudinal twin studies), (b) neurodevelopmental genetic syndromes with known genetic causes (such as Williams syndrome), (c) developmental candidate gene studies (such as those that link infant and adult populations), (d) developmental genome‐wide association studies (GWAS), and (e) DNA resequencing. Evidence presented here suggests that there is considerable genetic stability of cognitive and behavioral traits across development, but there is also evidence for genetic change. Quantitative genetic studies have a long history of assessing genetic continuity and change across development. It is now time for the newer, more technology‐enabled fields such as GWAS and DNA resequencing also to take on board the dynamic nature of human behavior.     

Are you sure? the role of uncertainty in career

Although uncertainty is a fundamental human experience, professionals in the career field have largely overlooked the role that it plays in people's careers. The changed nature of careers has resulted in people experiencing increased uncertainty in their career that is beyond the uncertainty experienced in their job. The author explores the role of uncertainty in people's experience of their careers and examines the implications for career counseling theory and practice. A review of the career theory and career counseling literature indicates that although contemporary approaches have been offered to respond to the changed nature of career, none of the approaches have identified uncertainty as a core part of individuals' experience of their career. The broader literature on uncertainty is then reviewed at the societal, organizational, and individual levels.     

Whose reading matters? Rereading Exodus 1 in the context of African (South African) women

The narrative of the interaction of African (South African) women and the Bible is first situated within the framework of the folktale of the Lion and the Rabbit. The theme of the multiplication of (male) babies as featured in Exodus 1 is then re-read through the hermeneutical lenses of African (South African) women's experiences. If Exodus 1 is read in family-oriented cultures like that of ancient Israel and Africa, what insights may be gleaned? Which reading(s) may emerge? Will the resultant readings matter especially to African (South) African women? The preceding questions, will be engaged with in this essay.     

Who is watching over you? The role of shared identity in perceptions of surveillance

Two studies were conducted to investigate the role of social identity in appraisals of the purpose and acceptance of surveillance. In Study 1 (N = 112), a survey study demonstrated that there is a negative relationship between identification with one's city and the extent to which public closed circuit television (CCTV) surveillance is perceived as an invasion of privacy. This relationship was mediated by perceptions that the purpose of surveillance is to ensure safety. Study 2 (N = 139) manipulated identity salience at the sub‐group and superordinate level and the source of surveillance. Results demonstrated that surveillance originating from fellow sub‐group members was perceived as less privacy invading than surveillance originating from the superordinate group, but only when that sub‐group identity was salient. No differences in perceptions of privacy invasion were found when the more inclusive identity was made salient. We argue that whether surveillance is perceived as an invasion of privacy depends on the perceived social relationship with the source of the surveillance—surveillance is perceived as more acceptable when it originates from a group with which one identifies or shares an identity. Practical implications are discussed. Copyright © 2009 John Wiley & Sons, Ltd. This article was published online on 25 February 2009. An error was subsequently identified. This notice is included in the online and print versions to indicate that both have been corrected 12 January 2010.     

Compared to whom? The impact of status on third person effects in advertising persuasion in a South African context

• In an experiment conducted in South Africa, we show that perceptual differences between the self and other that underlie third person effects have not only magnitude (e.g., third person effects increase as perceived self‐other differences increase), but also valence. Specifically, individuals contrast themselves against lower status others, resulting in greater third person effects, but compare themselves favorably with higher status others, resulting in smaller third person effects. High status others serve as a norm against which people gauge their own and others' responsiveness to persuasion attempts like advertising. Implications for third person effects, status and the construal of the ‘other,’ and the socio‐cultural context of advertising are discussed. Additionally, we describe managerial considerations regarding branding and target marketing that diverge from Western assumptions about persuasion knowledge and receptivity toward advertising.

Copyright © 2007 John Wiley & Sons, Ltd.     

Are you better than me? Social comparisons in carrion crows (Corvus corone)

Animal Cognition - Comparing oneself to others is a key process in humans that allows individuals to gauge their performances and abilities and thus develop and calibrate their self-image. Little...     

Hope in Africa? Social representations of world history and the future in six African countries

Data on social representations of world history have been collected everywhere in the world except sub-Saharan Africa. Two studies using open-ended data involving university students from six African countries fill this gap. In Study 1, nominations from Cape Verde and Mozambique for the most important events in world history in the past 1000 years were dominated by war and politics, recency effects, and Western-centrism tempered by African sociocentrism on colonization and independence. The first three findings replicated previous research conducted in other parts of the world, but the last pattern contrasted sharply with European data. Study 2 employed a novel method asking participants how they would begin the narration of world history, and then to describe a major transition to the present. Participants most frequently wrote about the evolution of humanity out of Africa, followed by war and then colonization as a beginning, and then replicated previous findings with war, colonization, and technology as major transitions to the present. Finally, when asked about how they foresaw the future, many participants expressed hope for peace and cooperation, especially those facing more risk of collective violence (Burundi and Congo). A colonial/liberation narrative was more predominant in the data from former Portuguese colonies (Angola, Cape Verde, and Guinea-Bissau) than from former Belgian colonies (Burundi and Congo).     

Group cognitive-behavioral therapy for anxiety in a clinic setting: does child involvement predict outcome?

The current study examined the relationship between child involvement and treatment outcome in a group cognitive–behavioral treatment (GCBT) program for children with anxiety, using an adapted version of the Child Involvement Rating Scale (CIRS). Thirty-four children with a primary diagnosis of an anxiety disorder, referred for outpatient treatment at a hospital, and their parents participated in a manualized 12-session GCBT program. The Multidimensional Anxiety Scale for Children (MASC), administered at pretreatment, posttreatment, and at 4-month follow-up, served as the outcome measure. The psychometric properties of the adapted CIRS were good. Early involvement (EI) was calculated as the average score from Sessions 1 to 6 and late involvement (LI), the average score from Sessions 7 to 12. EI predicted lower MASC scores at posttreatment, after controlling for pretreatment MASC scores and for LI, B = – 1.05, t(3) = – 2.34, p < .05. EI did not predict outcomes at follow-up. Results were replicated using the original CIRS measure. Exploratory analyses suggested that the relationship between LI and treatment outcomes was moderated by medication. Involvement in therapy prior to exposures might be an important predictor of posttreatment outcomes in GCBT in a community setting.     

Why did she put nail polish in my drink? Applying the Therapeutic Assessment model with an African American foster child in a community mental health setting

Although the majority of research on Therapeutic Assessment (TA) discusses the application of TA in research or private practice settings, we found that the model could be applied in a community mental health setting. We argue that when implementing this model with racially diverse, low socioeconomic status children, it is essential to integrate issues of class, privilege, and race into the assessment process. A case is presented that illuminates the specific concerns and struggles of adapting this model to a community psychology population. This analysis includes the interface with systems, placement stability, and consideration of culturally responsible treatment. We also demonstrate how the support of a treatment team helps the individual clinician process and integrate the levels of trauma and pain with which these families present.     

Where did you park your car? Analysis of a naturalistic long-term recency effect

Abstract

Three experiments studied the long-term retention of parking locations. In Experiment 1, members of the Applied Psychology Unit (MU) attempted to recall where they had parked during the morning and afternoon of each of the previous 12 working days. A marked recency effect was observed. In Experiment 2, members of the APU Subject Panel were invited for a single test session, and asked where they had parked after a delay of 2 hours, 1 week or 1 month. Recall was excellent and did not differ as a function of delay, allowing a simple trace decay interpretation to be ruled out. A third experiment invited subjects to attend on two occasions separated by a 2-week interval. The subjects were then required to recall their parking locations some 4 weeks after either their first visit or their second visit. Performance in both groups was inferior to that observed in Experiment 2, and declined over time. A temporal discrimination model, based on laboratory studies of both long-term and short-term recency in free recall, offers a plausible explanation of our results.     

What are you dieting for? The role of lay theories in dieters' goal setting

Through a qualitative study of a sample of Weight Watchers dieters, this research provides insight about the relationship between goal setting and lay theories—people's basic assumptions about the malleability of their personal attributes. We find that dieters set very different types of superordinate and subordinate goals depending on the lay theory (entity vs. incremental) they hold. Dieters who hold entity theory, which underscores immutability of abilities, set superordinate goals focused on avoiding negative social evaluations. These dieters also seem to set subordinate goals that minimize effort in diet, physical activity, and the use of group meetings necessary for weight loss. Among dieters holding incremental theory, which emphasizes malleability of abilities through learning, weight loss is guided by superordinate goals that promote change in the self. Incremental‐theory dieters also set subordinate goals that encourage rather than limit revamping lifestyle. These findings offer contributions to lay theories and goal setting in consumer research as well as implications for developing more successful weight‐loss practices. Copyright © 2013 John Wiley & Sons, Ltd.     

Self-reported reflective functioning and father–child interactions in a sample of fathers who have used intimate partner violence

Reflective functioning (RF) has been found to be associated with mother–child interactions, but less is known about the association of fathers’ self and child-focused RF and father–child relationships.  Fathers who have histories of intimate partner violence (IPV) are known to have poor RF, which may impact their father–child interactions.  The current study was designed to examine how types of RF are associated with father–child relationships.  Pretreatment assessments and recorded, coded father–child play interactions were used to examine associations among fathers’ history of adverse childhood experiences (ACES), RF and coded father-child play interactions in a sample of 47 fathers with a history of IPV use in the last 6 months with their coparent.  Fathers’ ACES and their child's mental states (CM) were associated with father-child dyadic play interactions.  Fathers with greater ACES and higher scores on CM had the most dyadic tension and constriction during play interactions.  Those with high ACES but low CM had scores similar to those with low ACES and low CM.  These results indicate that fathers who have used IPV and have a history of significant adversity may benefit from interventions to increase their child-focused RF and further improve their interactions with their children.     

Delayed disclosure of disability related needs: Experiences of “at-risk” students in a South African university

The present study explored disability disclosure influences on university students, and specifically the types of supports the students perceive to need. Informants were three differently abled students (female = 1 and males = 2). They participated in semi-structured and focus group interviews on their delayed disability disclosure. Thematic analysis of the data revealed students to contend with inaccessibility of information on support mechanisms, low self-confidence, stigma and doubt, and embarrassment to negotiate support. To best support students with disabilities in their disability disclosure, student counselling services should prioritise dealing with their anxieties and follow this up by supporting them in balancing their disability and academic needs.     

Do the colors of your letters depend on your language? Language-dependent and universal influences on grapheme-color synesthesia in seven languages

Grapheme-color synesthetes experience graphemes as having a consistent color (e.g., “N is turquoise”). Synesthetes’ specific associations (which letter is which color) are often influenced by linguistic properties such as phonetic similarity, color terms (“Y is yellow”), and semantic associations (“D is for dog and dogs are brown”). However, most studies of synesthesia use only English-speaking synesthetes. Here, we measure the effect of color terms, semantic associations, and non-linguistic shape-color associations on synesthetic associations in Dutch, English, Greek, Japanese, Korean, Russian, and Spanish. The effect size of linguistic influences (color terms, semantic associations) differed significantly between languages. In contrast, the effect size of non-linguistic influences (shape-color associations), which we predicted to be universal, indeed did not differ between languages. We conclude that language matters (outcomes are influenced by the synesthete’s language) and that synesthesia offers an exceptional opportunity to study influences on letter representations in different languages.     

Are facial displays social? Situational influences in the attribution of emotion to facial expressions

Observers are remarkably consistent in attributing particular emotions to particular facial expressions, at least in Western societies. Here, we suggest that this consistency is an instance of the fundamental attribution error. We therefore hypothesized that a small variation in the procedure of the recognition study, which emphasizes situational information, would change the participants' attributions. In two studies, participants were asked to judge whether a prototypical "emotional facial expression" was more plausibly associated with a social-communicative situation (one involving communication to another person) or with an equally emotional but nonsocial, situation. Participants were found more likely to associate each facial display with the social than with the nonsocial situation. This result was found across all emotions presented (happiness, fear, disgust, anger, and sadness) and for both Spanish and Canadian participants.     

Are you for real? Exploring language use and unexpected process questions within the detection of identity deception

The current study was to test whether reality monitoring and language use could distinguish identity liars from truth tellers when answering outcome questions and unexpected process questions. Truth tellers (n = 30) and liars (n = 30) discussed their identity in a recruitment interview. No differences emerged between truth tellers and liars in the details they provided. In terms of language use, liars used more positive language than truth tellers, whereas truth tellers used more cognitive process words than liars. However, neither were more pronounced when asking process questions. Overall, process questions elicited more cognitive process and cause words than outcome questions. Therefore, process questions may be able to contribute to the cognitive load approach. The findings suggest that reality monitoring may not be diagnostic when applied to identity deception. We discuss the language use differences in relation to impression management theory.