Comparison of Traditional, Step-Ahead, and Peer Mentoring on Protégés' Support, Satisfaction, and Perceptions of Career Success: A Social Exchange Perspective

This study applied social exchange theory as a conceptual framework to examine the effectiveness of various types of mentors and mentor support on protégés' satisfaction with their mentors, jobs, and perceived career success. Participants were 142 ethnically diverse protégés in informal mentoring relationships. It was found that role modeling, reciprocity, and vocational support predicted protégés' satisfaction with their mentors. Vocational support was a significant predictor of protégés' job satisfaction and perceived career success. Protégés were more satisfied with, had higher job satisfaction, and reported that traditional mentors provided significantly more vocational and role modeling support than peer or step-ahead mentors.     

An Investigation of the Effects of Protégé Gender on Responses to Mentoring

Review of the literature on mentoring at work reveals a paucity of studies investigating gender differences in responses to mentoring. Relations of mentoring status and protégé gender to organizational commitment, job satisfaction, career progress expectations, perceived employment alternatives, role conflict, and role ambiguity are reported for a sample of 254 managers. Results indicate that having a mentor may be associated with a more positive job experience and the perception of more employment alternatives elsewhere. Implications for future research are discussed.     

Perceived support for mentoring: A multiple perspectives approach

Two studies were conducted to examine how perceptions of support for mentoring relate to mentoring attitudes and outcomes for both protégés and mentors, over and above established predictors. In study 1, protégés provided information on their perceptions of support for mentoring and mentoring received. As expected, perceived management support for mentoring was positively related to career-related and psychosocial support; and perceived mentor accountability for mentoring was negatively related to mentoring problems. In study 2, we examined mentors’ perceptions of support for mentoring in relation to their willingness to mentor others in the future and the extent to which they viewed their current relationship as complementary. Mentors’ perceptions of management support for mentoring were positively related to their belief that mentoring relationships were mutually beneficial. However, consistent with theories of self-determination, as mentors’ perceptions of their own accountability in the relationship increased their willingness to mentor others in the future decreased. Implications for mentoring theory, future research, and applied practice are discussed.     

Clergy Role Stress: Interactive Effects of Role Ambiguity and Role Conflict on Intrinsic Job Satisfaction

The present study examined relationships between role conflict, role ambiguity, and three facets of clergy job satisfaction: Relationships and Support, Denominational Involvement, and Intrinsic Aspects. Web survey data from 179 United Methodist clergy indicated that role ambiguity and role conflict had negative relationships with each of the three facets of job satisfaction, as well as with overall job satisfaction. Interactions between role conflict and ambiguity were not significant for overall job satisfaction or for two of the three facets, suggesting that the effects of role conflict and role ambiguity on these aspects of job satisfaction were linear and cumulative. However, the effects of role ambiguity and role conflict considered together were nonlinear and interactive for the Intrinsic Aspects facet of job satisfaction, indicating that when role ambiguity was low, the relationship between role conflict and intrinsic job satisfaction was not significant, whereas when role ambiguity was high, there was a significant negative relationship between role conflict and intrinsic job satisfaction.     

The impact of role stress on workers' behaviour through job satisfaction and organizational commitment

Dysfunctions in role performance have been associated with a large number of consequences, almost always negative, which affect the well-being of workers and the functioning of organizations. An individual's experience of receiving incompatible or conflicting requests (role conflict) and/or the lack of enough information to carry out his/her job (role ambiguity) are causes of role stress. According to previous theory, role ambiguity and conflict decrease workers' performance and are positively related to the probability of workers leaving the organization. Job satisfaction refers to a positive evaluation of a job, while organizational commitment refers to an employee's attachment to the organization. The affective dimensions of organizational commitment and job satisfaction are considered to be important predictors of turnover intention, absenteeism, and job performance. In the literature, role conflict and ambiguity have been proposed as determining factors of workers' job satisfaction and their commitment towards the organization. The role of job satisfaction and organizational commitment were analysed as variables that should mediate between role ambiguity and conflict and employees' behaviour. The hypotheses were confirmed by means of path analysis carried out with data obtained from a sample of Spanish blue-collar workers employed by a bus company and a water supply company. Role stressors were negatively related to affective commitment mediated through job satisfaction. Affective commitment to the organization exerted a positive influence on performance and reduces the withdrawal behaviour analysed— intention to leave and absenteeism—although the strongest predictor of intention to leave was, in this study, job satisfaction.     

工作家庭两不误为何这么难？基于工作家庭边界理论的探讨

为探讨工作家庭冲突对员工工作态度和行为倾向的影响, 以国内某大型制造企业集团位于北京、杭州、西安等地7家分公司的545名员工为样本, 采取问卷调查法在两个不同时段获取数据, 考察了角色压力(角色冲突、角色模糊和角色超载)在工作干涉家庭和家庭干涉工作这两种对偶冲突模式与员工工作满意度和离职意向之间的中介作用机制。结果显示：角色压力在工作家庭冲突与工作满意度和离职意向之间起到完全中介作用, 工作满意度在角色压力和离职意向之间起到部分中介作用。结论有助于分析工作家庭冲突的深层原因并采取恰当的干预策略, 降低工作家庭冲突对员工工作态度和行为倾向的负面影响。     

STAYING IN THE CLOSET VERSUS COMING OUT: RELATIONSHIPS BETWEEN COMMUNICATION ABOUT SEXUAL ORIENTATION AND WORK ATTITUDES

The threat of job discrimination causes many gay men and lesbians to keep their sexual orientation secret at work. This study investigates the relationships between extent of communication about sexual orientation and critical work attitudes. We hypothesize that "closeted" gay workers will experience more negative work attitudes than will either "openly" gay or heterosexual workers. The sample consisted of 900 lesbian, gay, and heterosexual workers identified from the mailing list of a civil rights group focused on homosexual rights. The hypothesis is supported for affective organizational commitment, job satisfaction, belief in support of top management, role ambiguity, role conflict, and conflict between work and home issues, but not for continuance commitment. Although causal relationships are not specified, we conclude that work attitude levels of gay and lesbian workers are predicted in part by the amount of communication about their sexual orientation in which these workers engage.     

The Mentoring Relationship Challenges Scale: The impact of mentoring stage, type, and gender

The current study investigated the role of relational challenges as reported by 309 protégés in various stages and types of mentoring relationships. The Mentoring Relationship Challenges Scale (MRCS) was newly constructed using the results of an earlier qualitative study (Ensher & Murphy, 2005). The scale measured three factors of relational challenges which were: Demonstrating Commitment and Resilience, Measuring Up to a Mentor's Standards, and Career Goal and Risk Orientation. The results demonstrated that with respect to mentoring stages, those protégés in the beginning stages of their relationships reported experiencing significantly fewer challenges related to Demonstrating Commitment and Resilience than those in the mature or ending stages of the relationship. Also, it was found that the type of mentoring relationship (traditional, step-ahead, or peer) affected the prevalence of the three types of challenges. Protégés in peer relationships reported significantly fewer of all three types of challenges than those in step-ahead or traditional relationships. However, contrary to predictions, there were no significant differences found between those in informal versus those in formal mentoring relationships. As expected, protégé and mentor gender interacted significantly. Female protégés reported experiencing significantly fewer challenges related to the factor of Measuring Up to a Mentor's Standards, than did male protégés. Also, female protégés reported experiencing a significantly higher degree of relational challenges related to Career Goal and Risk Orientation from their male mentors than from their female mentors. Finally, after controlling for perceptions of career and psychosocial support for protégés in traditional mentoring relationships, two of the three relational challenges factors remained significant and explained a significant amount of variance in overall satisfaction with the mentoring relationship. This suggests that relational challenges, at least for traditional mentoring relationships, serve as an important mechanism to impact overall relationship satisfaction.     

Relationships of role stressors with organizational citizenship behavior: a meta-analysis

Several quantitative reviews have documented the negative relationships that role stressors have with task performance. Surprisingly, much less attention has been directed at the impact of role stressors on other aspects of job performance, such as organizational citizenship behavior (OCB). The goal of this study was to therefore estimate the overall relationships of role stressors (i.e., role ambiguity, conflict, and overload) with OCB. A meta-analysis of 42 existing studies indicated that role ambiguity and role conflict were negatively related to OCB and that these relationships were moderated by the target of OCB, type of organization, OCB rating source, and publication status. As expected, role conflict had a stronger negative relationship with OCB than it did with task performance. Finally, we found support for a path model in which job satisfaction mediated relationships of role stressors with OCB and for a positive direct relationship between role overload and OCB.     

The Interactive Effects of Role Conflict and Role Ambiguity on Job Satisfaction and Attitudes Toward Organizational Change: A Moderated Multiple Regression Approach

This study investigates the joint effects of both role conflict and role ambiguity on job satisfaction and three dimensions of attitudes toward organizational change, namely affective, cognitive, and behavioral tendency in a multicultural work setting. The study used a sample of 397 employees from several manufacturing and service organizations in the United Arab Emirates. Results of the moderated regression analysis revealed that role conflict and role ambiguity have no interactive effects on job satisfaction and the three dimensions of attitudes toward organizational change. Results of the moderated regression analysis revealed that role conflict and role ambiguity independently and negatively affect job satisfaction, cognitive attitudes, and behavioral tendency attitudes toward organizational change. Results further pointed out that role ambiguity affected attitude toward organizational change independently and negatively. Implications, limitations, and lines of future research were discussed.     

Clergy Role Stress and Satisfaction: Role Ambiguity Isn’t Always Bad

This study examined relationships between role conflict and role ambiguity and clergy satisfaction with their church appointment. Questionnaire data obtained from 293 United Methodist clergy suggested that role conflict and role ambiguity each have a negative relationship with appointment satisfaction. However, when considered together, they displayed a more complex relationship with appointment satisfaction. Contrary to conventional wisdom, results indicated that although these stressors operate together to influence appointment satisfaction, their combined effect is not simply cumulative. That is, when role conflict is low, clergy report the most satisfaction when role ambiguity is high. However, when role conflict and role ambiguity are both high, appointment satisfaction is low. These findings are interpreted in light of clergy influence strategies. And, recommendations for remedying clergy role stress are offered. Furthermore, it is suggested that interactive models of role stressors could lead to more in-depth understanding of organizational stress as well as advances in role stress theory.     

Antecedents and Consequences of Job Stressors: A Study in a Third World Setting

The present study investigates the antecedents and consequences of job stressors, especially role conflict and role ambiguity, in an environment where multiculturalism is a dominant feature of the workforce. This study used a sample of 397 employees in various manufacturing and service organizations in the United Arab Emirates (UAE). Path analysis revealed that age is negatively related to role conflict and positively to role ambiguity, and that nationality is positively related to role ambiguity. Results further indicate that role conflict directly and negatively influences job satisfaction, whereas role ambiguity directly and indirectly influences job satisfaction. Role conflict (directly), role ambiguity (directly and indirectly) and positively influence absenteeism. Both role conflict and role ambiguity negatively influence affective and behavioral tendency dimensions of attitudes toward organizational change, while role ambiguity directly and negatively influences cognitive attitude toward organizational change. Implications, limitations, lines of future research, and contributions were discussed.     

Emotional intelligence (EI), conflict resolution patterns,and relationship satisfaction: Actor and partner effects revisited

This study tested for actor and partner effects in the relationship between ability-based EI and adaptive marital relationships and satisfaction employing a standard dyadic design involving 100 young heterosexual couples. Participants were assessed on the MSCEIT along with measures of conflict resolution patterns and perceived marital satisfaction. A series of path analyses provided support for actor effects—but not partner effects—in the association of EI, assessed as ability, and marital variables. Overall, the data provide only partial support for the common claim and some prior research suggesting that EI plays a pivotal role in marital relationships.     

Role ambiguity and self-efficacy: The moderating effects of goal orientation and procedural justice

The present study investigated variables that moderated the relationship between role ambiguity and self-efficacy. Results of a field study found support for the moderating role of learning goal orientation, such that the relationship between role ambiguity and self-efficacy was weaker when learning goal orientation was high. In addition, we found that procedural justice moderated the role ambiguity—self-efficacy relationship, such that the relationship was stronger when procedural justice was high. However, contrary to our prediction, avoiding goal orientation did not interact with role ambiguity to predict self-efficacy. Implications of these findings for theory and practice are discussed.     

The Role of Formal Mentoring on Business Success and Self-Esteem in Participants of a New Business Start-Up Program

The current study investigated the relationship between career-related mentoring, psychosocial mentoring, business success, and self-esteem in participants of a program that was designed to assist in the establishment of a new business. Seventy-seven protégés and their matched mentors were included in the study. A comparison of mentor and protégé perceptions revealed that mentors considered themselves to provide higher levels of psychosocial support than did the protégés. Protégé perceptions of business success were predicted by the frequency of mentor contact and the level of career-related support provided by their mentor.     

EMPLOYEE AFFECTIVE RESPONSES TO ORGANIZATIONAL STRESS: MODERATING EFFECTS OF JOB CHARACTERISTICS

This research examines (a) the relative importance of each of three role variables—role conflict, ambiguity, and overload—as sources of stress and dissatisfaction among managerial-level personnel, and (b) the moderating effects of job enrichment characteristics on the relationships between role stressors and intrinsic job satisfaction, involvement, and anxiety. Data were collected from a sample of 89 managerial personnel of a large, heavy-equipment manufacturing company in the Midwest. Results show that role ambiguity has the strongest relationships with role responses in the predicted directions. Further, significant interactions are obtained between each of role ambiguity and role overload, but not role conflict, and job characteristics. The two role stressors tend to be more aversive for individuals on low-enriched rather than high-enriched jobs. Implications of the findings for work design and the management of stress are discussed.     

Le rôle des stresseurs sur le comportement d’innovation : Quand le leadership habilitant du supérieur protège le potentiel d’innovation des travailleurs

This study focuses on the relationship between workplace stressors and innovative work behavior. The joint analysis of the mediation process supporting this relationship as well as the influence of certain external conditions such as the moderating role of the supervisor has made it possible to highlight the dynamic that underlie the relationship between stressors and innovation behavior. Using the challenge-hindrance model, this theory proposes that challenge (i.e., role overload) and hindrance (i.e., role ambiguity and role conflict) stressors exert positive and negative indirect effects, respectively, on innovative work behavior through psychological empowerment (PE). Furthermore, empowering leadership (EL) has the potential to optimize the benefits of challenge stressors and reduce the effects of hindrance stressors on PE and indirectly on innovation work behavior. In support of these predictions, a time-lagged study of 146 employees from various Canadian firms reveals that hindrance stressors, particularly role ambiguity, are negatively related to innovative work behavior through PE. Moreover, when EL was high, the positive effects of role overload were enhanced through PE while the negative effects of role ambiguity and role conflict were attenuated. The implications of these findings for research and practice are discussed.     

Mentoring in academia: An examination of the experiences of protégés of color

This study examines the mentoring experiences of African, Hispanic, and Native-American protégés in an academic setting. In doing so we consider whether surface-level and deep-level similarity are related to relationship satisfaction and perceived levels of support. Specifically, we consider whether for protégés of color, having a mentor who is also of color and/or who is perceived as having similar values is positively associated with satisfaction and support. Additionally, we examine from the perspective of those who mentor protégés of color, whether their relationship satisfaction is associated with having a protégé who is similar or different with regards to race/ethnicity and perceived value similarity. Finally, we consider the mediating roles of interpersonal comfort and commitment. Our results indicate that graduate students of color receive more psychosocial and instrumental support from, and are more satisfied with mentors of color. Further, interpersonal comfort and commitment mediate the relationships between surface and deep-level similarity and mentoring outcomes.     

EXPLAINING ROLE CONFLICT AND ROLE AMBIGUITY VIA INDIVIDUAL AND INTERPERSONAL VARIABLES IN DIFFERENT JOB CATEGORIES

The relationships between experienced role conflict and ambiguity and four individual and interpersonal variables were examined within a multivariate framework. The regressions of role conflict and ambiguity on these variables were significant and were generally supported across three job categories in one organizational setting. Differences were noted across the job categories in terms of the regression equation predicting role perceptions. Hence, it appears that the underlying equations regarding the influence of individual and interpersonal variables on role perceptions do vary in different job categories. Task characteristics are offered as plausible reasons for these variations and suggested as variables for inclusion in a model of role conflict and ambiguity.     

Mentor and protégé predictors and outcomes of mentoring in a formal mentoring program

This study examines the predictors and outcomes of mentoring received by participants of a 12-month formal mentoring program. Based on relationship theory, we examined how the personality of the individuals in the mentoring dyad, their perceived similarity, and mentor perceived support for mentoring contributed to relationship outcomes. The study includes data from both mentors and protégés at the program launch, midway through the program, and at program close. Mentor proactivity was related to more career and psychosocial mentoring; protégé’s perceptions of similarity to the mentor was related to more psychosocial mentoring. More mentoring was related to positive protégé and mentor outcomes, including improved protégé career clarity over the duration of the study.