Train‐the‐trainer: Methodology to learn the cognitive interview

Research has indicated that police may not receive enough training in interviewing cooperative witnesses, specifically in use of the cognitive interview (CI). Practically, for the CI to be effective in real‐world investigations, police investigators must be trained by law enforcement trainers. We conducted a three‐phase experiment to examine the feasibility of training experienced law enforcement trainers who would then train others to conduct the CI. We instructed Federal Bureau of Investigation and local law enforcement trainers about the CI (Phase I); law enforcement trainers from both agencies (n = 4, 100% male, mean age = 50 years) instructed university students (n = 25, 59% female, mean age = 21 years) to conduct either the CI or a standard law enforcement interview (Phase II); the student interviewers then interviewed other student witnesses (n = 50, 73% female, mean age = 22 years), who had watched a simulated crime (phase III). Compared with standard training, interviews conducted by those trained by CI‐trained instructors contained more information and at a higher accuracy rate and with fewer suggestive questions.     

The cognitive interview: the efficacy of a modified mental reinstatement of context procedure for frontline police investigators

The current investigative interview framework for police officers in England and Wales (and many other countries) recommends the use of the cognitive interview (CI). One of the primary components of the CI is the mental reinstatement of context (MRC) instruction. However, research has consistently indicated that police officers do not regularly use this component and when they do it is often poorly applied. Thus the question arises as to whether some adjustment of the MRC component might enhance its forensic practicability. An initial investigation was conducted as to the efficacy of a more succinct and less complex MRC technique, namely a sketch plan mental reinstatement of context (Sketch MRC). Twenty‐four hours after having viewed a crime film, adult mock witnesses were interviewed employing the traditional MRC instruction, a Sketch MRC instruction or no mental reinstatement of context (No MRC). Analysis of overall memorial performance revealed the Sketch MRC to be as effective as the MRC and more effective than No MRC. Thus, for less serious crime the Sketch MRC technique may be a viable, less complex and less time consuming alternative. Copyright © 2008 John Wiley & Sons, Ltd.     

Language crimes and the cognitive interview: testing its efficacy in retrieving a conversational event

Frequently, the only available evidence in ‘language crimes’ (e.g. verbal sexual harassment) is witness statements about criminal conversations. However, previous research has showed that recall for sentences in conversation is very poor. The main aim of this research was to find out how to solve this problem. The cognitive interview (CI) is an interview technique which has shown to be more effective in recalling criminal episodes than a comparison interview. In addition, our experience in research on the CI had been highly satisfactory; therefore, we decided to use the CI as a tool in the research on memory for conversation, so far ignored. Thus, this study tested, for the first time, whether the CI would be also successful in obtaining complete and accurate accounts for a criminal conversation. Different forms of correct recall (verbatim/gist) of the verbal information as well as different types of errors (distortions/fabrications) were also examined. It was predicted that the CI would elicit more correct information without an increase in errors than a comparison interview (i.e. a free‐recall protocol). Results confirmed these hypotheses. Interpretations of the overall findings are offered within the context of theoretical principles concerning the retrieval of information from memory. Copyright © 2008 John Wiley & Sons, Ltd.     

The cognitive interview technique: Reviving the issues

The cognitive interview technique (CI) has received considerable attention as one of the most succssful interview techniques applied to real-life investigations, particularly police investigations. Although the general effects of CI are well documented, there are grounds for critical assessment. In this paper the theoretical principles behind the cognitive components of CI are provided. Variables that have been manipulated will be reviewed, as will conditions under which CI has been studied. The intention is to generalize across the major studies of CI and explore what patterns are present in the data. Issues are introduced that attempt to refine the theoretical underpinnings of CI, and provide direction for research.     

Atlantis: a time‐value model in e‐commerce

This paper presents a model for resolving two main issues of time in e‐commerce. The first issue is the time value of e‐commerce that represents the value of each moment of the commerce time from the perspective of buyers and sellers. Buyers and sellers can use this model to calculate the time value at each moment of time and accordingly decide whether it is profitable to buy or sell at that moment. The second issue is to allow buyers or sellers to increase their savings or decrease their costs by changing each of the factors governing the time value model of the concerned e‐commerce. We present relevant model specifically for Amazon e‐commerce to present a proof of concept of our proposed models.     

Trust in organization as a moderator of the relationship between self‐efficacy and workplace outcomes: A social cognitive theory‐based examination

Drawing on a social cognitive theory perspective, we contend that an employee's trust in oneself, or self‐efficacy, will interact with the individual's trust in the system, or trust in organization, to predict job attitudes and behaviours. Specifically, we expected that self‐efficacy would have stronger effects on job attitudes (job satisfaction and turnover intentions) and behaviours (task performance and organizational citizenship behaviours) to the degree to which employees perceive high levels of trust in organization. Using data collected from 300 employees and their respective supervisors at a manufacturing organization in Turkey across three waves, we found that self‐efficacy had more positive effects on job satisfaction, task performance, and citizenship behaviours when trust in organization was high. Interestingly, self‐efficacy had a positive effect on turnover intentions when trust in organization was low, indicating that high trust in organization buffered the effects of self‐efficacy on intentions to leave. The results suggest that the motivational value of trust in oneself is stronger to the degree to which employees also have high trust in the system, whereas low trust in system neutralizes the motivational benefits of self‐efficacy.

Practitioner points

• Practicing managers should not only invest in increasing self‐efficacy of their employees, but also invest in building trust to improve employees’ attitudes, behaviours, and performance. This is because when employee trust in organization is high, employee self‐efficacy has greater potential to have a positive influence over job satisfaction, task performance, and organizational citizenship behaviours.
• Self‐efficacy may actually increase an employee's desire to leave the organization when organizational conditions are unfavourable, such as in the case of low trust in the organization. Practicing managers should be aware that employees who have high levels of confidence may be at higher risk of turnover when they are unhappy with the organization.

     

The effect of a prior cognitive interview on children's acceptance of misinformation

This research examined whether a Cognitive interview facilitates correct recall in children aged 4 to 5 and 9 to 10 years, and whether a Cognitive interview given before post‐event misinformation reduces children's reporting of suggestions on subsequent memory tests. Children were presented with an event followed the next day by a Cognitive or a Memorandum interview. Children were then read a post‐event summary containing misleading suggestions. The next day all children were given both standard test and modified forced‐choice cued‐recall tests. The free recall phase of the Cognitive interview elicited the greatest number of correct details. Age differences were found such that 9‐ to 10‐year‐old children's reports were more accurate and more complete than those of the 4‐ to 5‐year‐olds. More correct person, action and object details were reported in a Cognitive interview. Misinformation effects were found in both age groups on the standard test whereas on the modified test such an effect was only found in the 4‐ to 5‐year‐olds. Children's reporting of suggestions was unaffected by prior interview. Copyright © 2003 John Wiley & Sons, Ltd.     

The influence of an early interview on long‐term recall: a comparative analysis

Because of burgeoning participation by children in forensic situations there is significant concern about children's memory for stressful events. Influence of timing of the first interview and interview frequency on long‐term recall were evaluated by comparing three groups of 3‐ to 9‐year‐olds 1 year after an injury requiring emergency room treatment. One group had one interview, a year after injury; another group had two interviews, immediately and a year later; the third group had three interviews, immediately, 6 months and a year after injury. The type of event and timing of the initial interview influenced completeness and accuracy of recall after 1 year. All children showed extensive recall but having an immediate interview was associated with greater completeness and accuracy for 3–4‐year‐olds but not older children. This suggests a social influence: a highly structured and organized early interview may have beneficial effects on memory for preschoolers. Implications for questioning and testimony are discussed. Copyright © 2004 John Wiley & Sons, Ltd.     

Actively open-minded thinking: development of a shortened scale and disentangling attitudes towards knowledge and people

Actively open-minded thinking (AOT) is often used as a proxy for reflective thinking in research on reasoning and related fields. It is associated with less biased reasoning in many types of tasks. However, few studies have examined its psychometric properties and criterion validity. We developed a shortened, 17-item version of the AOT for quicker administration. AOT17 is highly correlated with the original 41-item scale and has highly similar relationships to other thinking dispositions, social competence and supernatural beliefs. Our analyses revealed that the AOT is not a unitary construct, but comprises four distinct dimensions, some of which concern attitudes towards knowledge, and others concern attitudes towards people. This factor structure was replicated in another data-set, and correlations with other measures in four data-sets (total N = 3345) support the criterion validity of these dimensions. Different dimensions were responsible for the AOT's relationships with other thinking dispositions.     

The functional‐cognitive framework for psychological research: Controversies and resolutions

The scientific goals, values and assumptions of functional and cognitive researchers have propelled them down two very different scientific pathways. Many have, and continue to argue, that these differences undermine any potential communication and collaboration between the two traditions. We explore a different view on this debate. Specifically, we focus on the Functional‐Cognitive (FC) framework, and in particular, the idea that cognitive and functional researchers can and should interact to the benefit of both. Our article begins with a short introduction to the FC framework. We sweep aside misconceptions about the framework, present the original version as it was outlined by De Houwer (2011) and then offer our most recent thoughts on how it should be implemented. Thereafter, we reflect on its strengths and weaknesses, clarify the functional (effect‐centric vs. analytic‐abstractive) level and consider its many implications for cognitive research and theorising. In the final section, we briefly review the articles contained in this Special Issue. These contributions provide clear examples of the conceptual, empirical and methodological developments that can emerge when cognitive, clinical, personality and neuroscientists fully engage with the functional‐cognitive perspective.     

The efficacy of free‐recall,cognitive load,and closed‐ended questions when children are asked to falsely testify about a crime

The current study evaluated the benefits of free‐recall, cognitive load, and closed‐ended questions on children's (ages 6 to 11; N = 147) true and false eyewitness disclosures. Children witnessed an experimenter find a stranger's wallet and were then asked to make a false denial, false accusation, true denial, or true accusation regarding an alleged theft. Overall, the free‐recall question resulted in longer, more forthcoming and more detailed disclosures from older children and those who made a truthful accusation; however, children under the age of 9 and lie‐tellers mostly relied on the closed‐ended questions to discuss the theft. Although the cognitive load questions resulted in newly recalled information, there were no significant narrative differences between true and false statements on these questions. These findings suggest that forensic professionals should consider a child's developmental level, statement veracity, and disclosure‐type (denial vs. accusation) when examining the efficacy of these commonly used questioning strategies.     

Self‐efficacy in the Workplace: Linking personality to domain‐specific efficacy beliefs

Based on a social cognitive approach to personality, the role of domain‐specific efficacy beliefs were examined in two studies. Study 1 developed a measure of expectations about success in 10 different domains of common work activities with domain‐specific expectancy ratings obtained for 157 individuals along with self‐ and peer ratings of personality. Results showed that predictable relationships emerged, with the traits of the five‐factor model being important determinants of construct‐relevant efficacy beliefs. Study 2 focused on expectations about activities related to conscientiousness as a link between personality and performance across jobs. Results (N = 97) confirmed the proposed relationships and found that efficacy beliefs about trait‐relevant tasks functioned as a mediator linking conscientious and supervisor ratings of performance.     

Confidence in work‐related goals and feelings of exhaustion during a therapeutic intervention for burnout: A time‐series approach

This study investigated recursive relations between confidence in achieving work‐related goals and work exhaustion among employees who participated in an intervention to reduce their burnout. Thirty‐six employees of age 33–59 years suffering from severe burnout (28 females and 8 males) filled in burnout and well‐being measures before and after a 10‐month therapeutic intervention. They also filled in weekly measures of confidence in work‐related goals (progress and capability) and work exhaustion throughout the intervention, as well as 4 weeks before and 4 weeks afterwards. Intra‐individual variation was modelled using dynamic factor analyses. The results showed that, for most participants, confidence in work‐related goals and work exhaustion during a given week could be predicted from those of the preceding week. Moreover, high self‐esteem predicted low weekly stability in goal confidence, whereas high burnout contributed to high weekly stability in work exhaustion. The intra‐individual stabilities in goal confidence and exhaustion also predicted which of the participants benefited from the intervention in terms of increasing well‐being and decreasing work‐related stress.     

Asymmetrical scepticism towards criminal evidence: The role of goal‐ and belief‐consistency

Previous demonstrations of asymmetrical scepticism (i.e., that investigators perceive evidence inconsistent [vs. consistent] with the focal hypothesis of a case as less reliable) have failed to account for the underlying mechanism. This study examined whether inconsistent evidence is discredited due to its inconsistency with a prior belief or because it conflicts with the goal to reach closure in a case. Police trainees (N = 107) were presented with a homicide case and judged the reliability of incriminating or exonerating evidence while entertaining a ‘guilty’ or ‘innocent’ hypothesis concerning a suspect. Asymmetrical scepticism was observed in the guilty condition, but not in the innocent condition, partially supporting the goal‐consistency explanation. Implications for the organization of criminal investigations are discussed. Copyright © 2010 John Wiley & Sons, Ltd.     

Feelings you can't imagine: towards a cognitive neuroscience of alexithymia

Alexithymia, or 'no words for feelings', refers to an impairment of the ability to identify and communicate one's emotional state, in addition to diminished affect-related fantasy and imagery. A recent study by Mantani et al. reported reduced activation of the posterior cingulate cortex in people with alexithymia when they imagined a future happy event. This finding augments the emerging understanding of the neural basis of alexithymia, and potentially provides valuable insights into brain systems underlying normal emotion processing.     

The new object‐spatial‐verbal cognitive style model: Theory and measurement

The current study challenges traditional approaches to Visual‐Verbal cognitive style as a unitary bipolar dimension, and instead suggests a new three‐dimensional cognitive style model developed on the basis of modern cognitive science theories that distinguish between object imagery, spatial imagery and verbal dimensions. The results of the confirmatory factor analysis demonstrated that the overall fit to the data of the new three‐dimensional model of cognitive style was significantly better than that of a traditional model. Furthermore, based on the new theoretical model, we designed and validated a new self‐report instrument assessing the individual differences in object imagery, spatial imagery and verbal cognitive styles, the Object‐Spatial Imagery and Verbal Questionnaire (OSIVQ). Across a series of studies, the OSIVQ demonstrated acceptable internal reliability as well as construct, criterion and ecological validity. The current study supports the validity of an object‐spatial‐verbal cognitive style dimension and related measures when developed on the basis of modern cognitive science theories. Copyright © 2008 John Wiley & Sons, Ltd.     

Counselling in the workplace: How time‐limited counselling can effect change in well‐being

Background: Many employers provide counselling support on work and personal issues for their employees, but in times of economic pressure such services can be at risk if their effectiveness is not demonstrated. Aim: To evaluate whether time‐limited counselling in a workplace can effect sustained change in well‐being. Method: The study was carried out by a staff counselling team in a university setting. The Warwick‐Edinburgh Mental Well‐being Scale (WEMWBS) was completed by clients at the beginning and end of counselling, and at three and six months following. A non‐treatment comparison group completed the survey at the same intervals. Results: The results of our investigation show clearly that the effect of time‐limited counselling (average seven sessions) on distressed clients is positive. The evidence of our treatment group suggests that they acquire an increased sense of well‐being as a result of the experience of counselling with a significant statistical difference between pre‐and post‐counselling treatment group scores on the WEMWBS and consistently higher scores found post counselling. The improvement was maintained at the same level for at least six months following the end of counselling. Conclusions: The provision of time‐limited counselling by employers is an effective support for personal difficulties affecting work.