Are supervisors and coworkers likely to witness employee counterproductive work behavior? An investigation of observability and self–observer convergence

Supervisor and coworker ratings (i.e., “observer ratings”) remain a common manner of measuring counterproductive work behavior (CWB) despite long‐standing doubts that observers have the opportunity to witness the work behaviors they are expected to rate. We conducted 2 studies that evaluated the observability of CWB items and consequences of observability. First, we show that many CWBs are unlikely to be witnessed by supervisors or coworkers—specifically, behaviors such as “spends too much time fantasizing or daydreaming instead of working” and “discussed confidential company information with an unauthorized person” were found to be lowest in observability, whereas “cursed at someone at work” or “acted rudely toward someone at work” were relatively higher in observability (though observability was generally low). Second, a meta‐analysis revealed variability in item‐level relationships (correlations and mean differences) between self‐ratings and observer ratings for specific CWB scale items (i.e., items from Bennett & Robinson, 2,000). Important, this variability was partially explained by observability—behaviors with low self–observer convergence tend to have low levels of observability, whereas behaviors with higher levels of convergence tend to have higher levels of observability. This study demonstrates that supervisor and coworker ratings of CWB may be susceptible to an observability bias resulting from rating behaviors they have not likely witnessed.     

Citizenship and Counterproductive Behavior: Clarifying Relations Between the Two Domains

Competing viewpoints exist as to whether organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB) are best viewed as behaviors located on a single continuum or as distinct constructs. Reliable and established measures of OCB, CWB, and the Big Five were administered to a large and diverse employee sample. Confirmatory factor analysis supports differentiating between facets of OCB and CWB. In addition, OCB and CWB were moderately negatively correlated and had a number of different personality correlates. This lends support to OCB and CWB representing two distinct constructs instead of a single continuum.     

Breaking the rules,not the law: The potential risks of counterproductive work behaviors among overqualified employees

The extent to which overqualified employees may engage in counterproductive work behaviors (CWB) remains unclear. This study investigated the relationships between objectively measured overqualification (OOQ), perceived overqualification (POQ), and combinations of four lower‐order facets of CWB. The results found OOQ to be associated with POQ, which was in‐turn associated with minor‐CWB and organizational‐oriented CWB, but not with serious‐ or interpersonal‐oriented CWB. This is one of the first studies to examine CWB as a consequence of OOQ, and one of the few studies to differentially predict serious versus minor CWBs.     

Investigating the Dimensionality of Counterproductive Work Behavior

The study investigated the dimensionality of counterproductive work behavior (CWB) by examining the relationships between various counterproductive behaviors. Utilizing a university alumni sample (N = 343), data was collected through both self–report and direct judgments of the likelihood of co–occurrence. Eleven categories of CWB were examined: (1) Theft and Related Behavior; (2) Destruction of Property; (3) Misuse of Information; (4) Misuse of Time and Resources; (5) Unsafe Behavior; (6) Poor Attendance; (7) Poor Quality Work; (8) Alcohol Use; (9) Drug Use; (10) Inappropriate Verbal Actions; and (11) Inappropriate Physical Actions. CWB items and categories were generally positively related. Multidimensional scaling analysis suggests that the CWB categories vary on two dimensions: an Interpersonal–Organizational dimension and a Task Relevance dimension.     

Family interference with work and its relationship with organizational citizenship and counterproductive work behaviors

Most employed adults must manage both work and family responsibilities. Consequently, many employees also experience conflict between their roles, which often leads to compromised performance in one or both domains. We examined family interference with work (FIW) as a potential drain on resources leading to increased counterproductive work behaviors (CWB) and decreased organizational citizenship behaviors (OCB) in three samples with a multi‐measure, time‐lagged design. Results demonstrated that employees who experience FIW display higher levels of CWB and lower levels of OCB, especially for organizationally targeted behaviors.     

Counterproductive behaviors: Relations across life domains,etiology, and implications for applied practice

Previous research on counterproductive work behavior (CWB) has shown that workplace deviance can be predicted from individual differences and environmental variables, but relatively little is known about CWBs’ relations with counterproductive behaviors in other domains of an individual's life. Data from 500 male twins were used to examine relations among counterproductive behaviors from several life domains, including school, non‐work, substance use, and work. The results supported the hypotheses that counterproductivity in work and a variety of personal life domains, previous and contemporaneous, are strongly and positively related. A general counterproductivity factor, giving rise to rule‐ and norm‐breaking behavioral repertoire of individuals, accounted for approximately half the variance across measures of counterproductivity in specific life domains. To inform theory and research, the etiology of inter‐individual differences in counterproductivity was examined. Biometric analyses revealed that most of the variance in the counterproductivity domains examined, including CWB, is attributable to genetic and unique (nonshared) environmental factors. The general counterproductivity factor spanning different counterproductivity domains was most influenced by genetic factors (75.4%), but was also influenced by unique environmental factors (24.6%). Biometric analyses indicated that 27% of the variance in CWB is attributable to genetic influences arising from the general factor of counterproductivity and 20% from genetic factors specific to CWB. Unique environmental influences associated with the work domain explained 12% of the variance in CWB. For the CWB criterion, regression analyses explored the usefulness of information from other counterproductivity domains for prediction and employee selection. Counterproductivity from academic and non‐work domains are potent predictors of counterproductivity at work (multiple Rs ranging between .50 and .54).     

The Role of Trait Anger in the Relationship between Stressors and Counterproductive Work Behaviors: Convergent Findings from Multiple Studies and Methodologies

Across three studies, we investigated the moderating role of trait anger in the relationship between workplace stressors and counterproductive work behaviors (CWB). In Study 1, all the variables were measured using self‐reports. In Study 2, workplace stressors were measured using co‐worker reports, trait anger was measured using significant other reports, and CWB was measured using self‐reports. In Study 3, we measured workplace stressors at Time 1, trait anger at Time 2 (6 months later), and objective indicators of CWB at Time 3 (12 months after Time 2). Convergent results were obtained across the three studies, with positive associations between workplace stressors and CWB, trait anger and CWB, and with trait anger moderating the relationship between stressors and CWB.     

Family incivility and counterproductive work behavior: A moderated mediation model of self-esteem and emotional regulation

Drawing from the work–home resources model, we examined the relations of family incivility, counterproductive work behaviors (CWB), state self-esteem, and emotional regulation. Results from three-wave lagged data (N = 284) indicated that family incivility was positively correlated with counterproductive work behaviors, and this relationship was mediated by state self-esteem. In addition, emotional regulation mitigated the relationship between family incivility and state self-esteem. The findings suggested that family incivility, as an emotional contextual demand in the home domain, is related to negative outcome (deviant behavior) in the work context (i.e., CWB) through the depletion of the personal resource—state self-esteem, while emotional regulation is a key resource that mitigates this relationship. This paper discusses the implications of these findings with respect to applications and developments of the work–home resources model.     

The Relative Importance of Correlates of Organizational Citizenship Behavior and Counterproductive Work Behavior Using Multiple Sources of Data

Many correlates of organizational citizenship behavior (OCB) and counterproductive work behavior (CWB) have been established, but their relative importance has rarely been investigated. A dominance analyses based on data from 375 participants and 214 of their supervisors indicated that individual differences accounted for more of the variance associated with OCB and with CWB than did organizational attitudes. Confirmatory factor analysis and dominance analyses provided discriminant validity for a four-factor model based on the target of these behaviors that included interpersonal OCB, organizational OCB, interpersonal CWB, and organizational CWB. A comparison of supervisor- and self-report data indicated that relationships were stronger when using self-report data, but the overall pattern of results was similar.     

Do other-reports of counterproductive work behavior provide an incremental contribution over self-reports? A meta-analytic comparison

Much of the recent research on counterproductive work behaviors (CWBs) has used multi-item self-report measures of CWB. Because of concerns over self-report measurement, there have been recent calls to collect ratings of employees' CWB from their supervisors or coworkers (i.e., other-raters) as alternatives or supplements to self-ratings. However, little is still known about the degree to which other-ratings of CWB capture unique and valid incremental variance beyond self-report CWB. The present meta-analysis investigates a number of key issues regarding the incremental contribution of other-reports of CWB. First, self- and other-ratings of CWB were moderately to strongly correlated with each other. Second, with some notable exceptions, self- and other-report CWB exhibited very similar patterns and magnitudes of relationships with a set of common correlates. Third, self-raters reported engaging in more CWB than other-raters reported them engaging in, suggesting other-ratings capture a narrower subset of CWBs. Fourth, other-report CWB generally accounted for little incremental variance in the common correlates beyond self-report CWB. Although many have viewed self-reports of CWB with skepticism, the results of this meta-analysis support their use in most CWB research as a viable alternative to other-reports.     

Choosing to Report: Characteristics of employees who report the counterproductive work behavior of others

Managers typically expect employees to report counterproductive work behavior (CWB) when they see or have knowledge of other employees engaging in such acts. However, the degree to which individuals actually report CWB to company officials has not been addressed in the literature. Previous research has also not explored the personality traits, attitudes, and workplace behaviors of those employees who report CWB on the part of others. Hence, we conducted 2 studies with 2 independent samples to provide information on both of these points in an effort to assist organizations in curbing negative workplace acts and in making more informed personnel selection decisions.     

Justifying Counterproductive Work Behaviors and an Integrity‐based Conditional Reasoning Test: Back to the drawing board?

Conditional reasoning tests (CRT) were proposed as an innovative approach to implicitly measure the rationalizations toward counterproductive work behaviors (CWB) often associated with overt integrity tests. The authors first set out to map a typology of justification mechanisms for general CWB, and to then validate a new integrity‐based CRT in both honest and faking testing conditions. Unfortunately, while demonstrating encouraging construct and criterion validity in the honest testing condition, the test was less resistant to faking than originally anticipated, and ceased to be valid in the faking condition. Overall, the results provide theoretical insight toward understanding how employees justify CWB, but raise concerns regarding the potential operational limitations of at least some CRTs.     

Not on My Watch: Facilitating peer reporting through employee job attitudes and personality traits

Because employees often conceal their misbehavior from management, counterproductive work behaviors (CWBs) can be difficult to detect. Fortunately, peer reporting – which occurs when employees report their coworkers' misdeeds to organizational authorities – may enhance the detection of CWBs. Little is known, however, about the variables that facilitate peer reporting. Using a sample of working adults (N = 267), we examined job attitudes and personality traits as moderators of the relationship between CWB observations and CWB reporting. Our results suggest that most CWBs employees observe go unreported. Furthermore, we found that organizational commitment strengthened the relationship between CWB observations and CWB reporting. The other hypothesized moderators, however, failed to yield the expected interaction effects.     

Cognitive ability predicts objectively measured counterproductive work behaviors

Over the past 2 decades, increasing attention has been directed at the relationship between individual differences and counterproductive work behaviors (CWB). However, most of this research has focused on personality variables as potential predictors of CWB; surprisingly little research has investigated the link between counterproductivity and cognitive ability. This study presents the first focal investigation of the cognitive ability-CWB relationship. The authors measured organizational and interpersonal CWB using organizational records of formally recorded incidents (e.g., destruction of property, physical violence). In a predictive study, for a large sample of law enforcement job applicants, a standardized psychometric test of cognitive ability predicted CWB, whereas educational attainment did not.     

Clarifying the dynamic interrelation of conflicts between the work and home domain and counterproductive work behaviour

This study investigates the daily relationship between experiencing home–work conflict (HWC) and an employee’s performance of counterproductive work behaviour (CWB) directed towards the individual (CWBI) and CWB directed towards the organization (CWBO). Moreover, we examine whether these relationships are buffered by family supportive supervisor behaviour. Finally, we investigate whether CWBs directed towards the individual and the organization are related to feelings of work–home conflict (WHC). We examined the daily diary data using multilevel path analyses. We found support for a significant positive relation between HWC and same as well as next-day CWB enacted towards the individual, and same-day CWB directed towards the organization. General levels of family supportive supervisor behaviour buffered an employee’s daily relationship between experiencing HWC and enacting counterproductive work behaviour towards the individual, and are directly and negatively related with enacting CWB towards the individual and the organization. Furthermore, daily CWB enacted towards the individual was significantly positive, whereas CWB enacted towards the organization was significantly negatively related to WHC. Future research would benefit from examining buffering effects on the resource-depleting relationship between counterproductive work behaviour enacted towards the individual and WHC.     

Explaining Counterproductive Work Behaviors Among Police Officers: The Indirect Effects of Job Demands Are Mediated by Job Burnout and Moderated by Job Control and Social Support

The present study applied two theoretical frameworks (the demands–control–support model and the conservation of resources model) to investigate associations between job demands, job burnout, and counterproductive work behaviors (CWB) in the context of social support and job control. Data were collected among 625 police officers. Moderated mediation analysis showed that high job demands were indirectly related to high CWB, with job burnout acting as the mediator. These indirect effects were moderated by work-related resources (social support and job control). Job demands were associated with higher job burnout when social support was low. High job burnout was related to more frequent CWB when support was low and control was high. Finally, the job demands–CWB association was significant when support was low and control was high.     

The mitigating role of leader‒member exchange when perceiving psychological contract violation: a diary survey study among volunteers

Several scholars in the field of volunteering emphasized the pivotal role of psychological contract (PC) violation in explaining maladaptive behavioural reactions—such as counterproductive work behaviour (CWB)—of volunteers. Reactions to violation feelings are, however, interrelated and may intensify over time. Extending this dynamic perspective, we introduce momentary leader–member exchange (LMX) as a buffering social resource in the relationship between violation feelings and (1) CWB and (2) the likelihood to perceive a PC breach. Using weekly diary survey data from 247 volunteers (827 observations), we conducted a moderated multilevel zero-inflated Poisson regression analysis. As hypothesized, experiencing feelings of violation during one week related positively to CWB towards the organization (CWB-O), but not to CWB towards individuals (CWB-I) during the next week. Moreover, experiencing violation feelings during one week increased the likelihood to perceive a PC breach during the subsequent week. Finally, experiencing a high-quality LMX relationship effectively mitigated the positive relationship between violation feelings during one week and (1) CWB-O, and (2) the likelihood to perceive a PC breach during the next week. Our study highlights momentary LMX as an effective redressing mechanism in the relationship between violation feelings and undesirable employee outcomes.     

Relationship of cultural values to counterproductive work behaviour: The mediating role of job stress

The purposes of this study were to investigate how cultural values are related to counterproductive work behaviour (CWB), and to examine whether individuals' job stress acts as a mediator between cultural types and CWB. Using an anonymous questionnaire survey, the sample was comprised of 440 employees working in government institutes and private sectors in Thailand. The results show that job stress not only has a direct relationship to CWB, but also partially mediates the relationship between cultural values and CWB. The strong mediating links were between horizontal collectivism and CWB and between vertical individualism and CWB.     

Job insecurity and discretionary behaviors: Social exchange perspective versus group value model

This study examines the relationship between job insecurity and discretionary behaviors, that is, organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB), with the purpose to extend knowledge on the theoretical explanations for these outcomes. Considering the employment relationship with the organization, two different perspectives are suggested and compared in a multiple mediator model, in order to understand the reasons for discretionary behaviors. We draw upon social exchange theory as the basis of psychological contract perceptions and we rely on the group value model to explain organizational justice evaluations. A total of 570 blue‐collar workers in Italy participated in our survey. The results show that job insecurity is indirectly related to OCB and CWB through psychological contract breach and organizational injustice. Both mediational mechanisms have equivalent strength in explaining the relationships, namely, they are complementary processes in accounting for both behaviors. These findings suggest that employees’ behaviors in job insecure contexts are driven not only by concerns related to the exchange of resources with the organization, but also by evaluations about their value as important members of the group.     

Do all raters value task,citizenship, and counterproductive behaviors equally: An investigation of cultural values and performance evaluations

We investigated whether individualistic and collectivistic cultural values influence the extent to which raters consider task, citizenship (OCB), and counterproductive work behaviors (CWB) when evaluating overall employee performance. Participants completed a managerial role-play exercise in which they read employee performance vignettes and rated the overall performance of each employee. A relative weights approach was used to determine to what extent raters considered task, OCB, and CWB information when evaluating employee performance. Results indicated that as compared to individualistic raters, collectivistic raters placed higher weights on OCBs and less weight on task performance when assigning an overall performance rating. However, contrary to expectations, collectivistic raters did not place significantly higher weights on CWBs as compared to individualistic raters. Future research directions and practical implications are discussed.