Resolving the justice dilemma by improving the outcomes: The case of employee drug screening

In this paper we seek to accomplish two objectives. First, we review and describe a phenomenon we call the justice dilemma. We argue that workers often perceive valid assessment practices to be unfair. By using these techniques, employers risk incurring hidden costs that are associated with perceived injustice. Thus, it is sometimes impractical to utilize an assessment technique even though the procedure has good validity evidence. Our second purpose is to propose and test one way that organizations can resolve the justice dilemma. We do this in the context of workplace drug screening We argue that employees are often more tolerant of controversial assessment techniques to the extent that these procedures do not result in particularly negative outcomes. In a field study examining employee reactions to a drug screening program, this proposition was generally supported.     

The impact of justice climate and justice orientation on work outcomes: a cross-level multifoci framework

In this article, which takes a person-situation approach, the authors propose and test a cross-level multifoci model of workplace justice. They crossed 3 types of justice (procedural, informational, and interpersonal) with 2 foci (organization and supervisor) and aggregated to the group level to create 6 distinct justice climate variables. They then tested for the effects of these variables on either organization-directed or supervisor-directed commitment, satisfaction, and citizenship behavior. The authors also tested justice orientation as a moderator of these relationships. The results, based on 231 employees constituting 44 work groups representing multiple organizations and occupations, revealed that 4 forms of justice climate (organization-focused procedural and informational justice climate and supervisor-focused procedural and interpersonal justice climate) were significantly related to various work outcomes after controlling for corresponding individual-level justice perceptions. In addition, some moderation effects were found. Implications for organizations and future research are discussed.     

互动公平对员工幸福感的影响:心理授权的中介作用与权力距离的调节作用

近些年,由于积极心理学的兴起,员工幸福感的研究得到了广泛的关注。本论文从互动公平这一特定的组织公平概念出发,以公平理论为主体,并结合自我决定理论,从心理授权的视角既分析了互动公平影响员工幸福感的内在机制,又探讨了权力距离对整个影响机制的调节作用。通过对国内一家制造业企业的199名员工多时点匹配问卷的调查,结果表明:互动公平与员工幸福感之间呈现正相关关系;心理授权中介了互动公平对员工幸福感的影响作用;权力距离不仅负向调节了互动公平与心理授权之间的关系,而且还负向调节了互动公平—心理授权—员工幸福感这一中介机制。本研究的发现有利于充分了解互动公平影响员工幸福感的内在机制和边界条件,同时能为管理实践提供更好的指导,有效地提高员工幸福感。     

Understanding environments: The key to improving social processes and program outcomes

The contributions to this Special Issue illustrate research on several important types of environmental units, including psychiatric and substance abuse treatment programs, neighborhood block groups, and entire communities. They also exemplify alternative methodologies, such as assessing environments by relying on participants' appraisals, external observers' ratings, historical archives, and direct observation. I draw on these contributions and some of my own work to discuss four recurrent issues: (a) how to conceptualize environmental domains and dimensions; (b) how to understand environmental dynamics, that is, the interplay of environmental factors both within one setting and across settings; (c) how to comprehend the processes that link environmental factors to outcomes, especially with respect to the power and evanescence of environmental influence; and (d) how to use information about environments to monitor and improve them. Increased knowledge in these four areas is essential to help fulfill a major aim of community psychology: to understand social processes and improve intervention program outcomes.     

Interpersonal and intrapersonal justice: The effect of subject and confederate outcomes on evaluations of fairness

Subjects were asked to make justice judgments based on different comparison standards—intrapersonal and interpersonal standards. The intrapersonal standard of entitlement was induced through a promise. Subjects were either given more than ($4.00), less than ($1.00), or exactly ($2.50) the reward promised for completion of an assigned task. By providing subjects access to information pertaining to a confederate co-worker's outcomes, subjects were able to evaluate the equitableness (an interpersonal standard) of the distribution. Confederates also received one of three levels of reward (i.e. $1.00, $2.50, or $4.00). It was found that evaluations of fairness depend on the criteria used in making the assessment; if intrapersonal comparisons are employed, subjects produce justice judgments quite different from those grounded on an interpersonal referent. A main effect for subject outcome was obtained when the prevailing standard was intrapersonal and an interaction between subject and confederate outcomes was found when the prevailing standard was interpersonal. One implication of these results is that it is possible for an equitable distribution to still be considered unjust.     

论自主性与公正之间的张力--一试管受精案例引起的伦理困境

高科技医疗技术,如试管受精技术在医疗实践中往往引发伦理原则之间的冲突.通过对英国一试管受精案例的分析,展示自主性原则与公正原则之间存在的深层张力.在对两个基本范畴作哲学解析的基础上,寻找两个基本原则的契合点,为解决类似的伦理困境提供一奈可能的途径.     

The impact of drug screening on selection decisions

This paper discusses the use of drug screening for employee selection decisions. Common methods of drug screening are described, and a recent study of drug screening accuracy is summarized. It is argued that drug screening is subject to the same standards as are other selection procedures, and that human resource professionals must assume responsibility for understanding the potential problems associated with drug screening. Issues relevant to determining the benefits of drug screening are discussed, and an illustration of the impact of drug screening on decision accuracy is presented. It is suggested that, in many instances, the value of drug screening in the selection process may be low enough to warrant serious concern. Implications for human resource research and practice are noted.An earlier version of this paper was presented at the 95th Annual Convention of the American Psychological Association in New York; August 31, 1987. The authors would like to thank Michael Bramel for his assistance in locating and summarizing some of the medical literature cited, and two anonymous reviewers for their helpful comments.     

The serial-parallel dilemma: A case study in a linkage of theory and method

The question as to whether humans perceive, remember, or cognize psychological items simultaneously (i.e., in parallel) or sequentially (i.e., serially) has been of interest to philosophers and psychologists since at least the 19th century. The advent of the information-processing approach to cognition in the 1960s reopened the inquiry, initiating a flood of experiments and models in the literature. Surprisingly for so elemental an issue, persuasive experimental tests have, until recently, proven rather elusive. Several decades of theoretical, methodological, and experimental effort, propelled and shaped by a meta-theoretical perspective, are leading to powerful strategies for assessing this and related cognitive issues. The present article reviews the theoretical and empirical history of these inquiries and details situations in which decisive experimental tests are possible.     

Potential job applicant reactions to employee drug testing: The effect of program characteristics and individual differences

An experiment varied two aspects of employee drug-testing programs: the purpose of the program (to rehabilitate or to punish) and the drug-testing selection method (for due cause or random and mandatory). Dependent variables were potential job applicants' attitudes toward, intention to apply to, and willingness to accept a job offer from the company. Although the manipulations had no effects, several individual difference variables (personal use of drugs, attitudes toward drugs and drug testing, and subjective norms toward drug testing) predicted the dependent variables.     

Why managers should care about fairness: the effects of aggregate justice perceptions on organizational outcomes

This work examines the aggregation of justice perceptions to the departmental level and the business-unit level, the impact of these aggregate perceptions on business-unit-level outcomes, and the usefulness of the distinction between procedural and interpersonal justice at different levels of analysis. Latent variables analyses of individual-level and department-level data from 4,539 employees in 783 departments at 97 hotel properties showed that the 2 justice types exercise unique paths of impact on employees' organizational commitment and thus on turnover intentions and discretionary service behavior. Business-unit-level analyses further demonstrate paths of association between aggregate justice perceptions, aggregate commitment levels, and the business-unit-level outcomes of employee turnover rates and customer satisfaction ratings.     

Workplace justice outcomes as a function of adversaries' gender composition: A field assessment

There is extensive documentation that the sex of organizational members may bias a wide variety of managerial decisions and workplace outcomes. While such effects have been persuasively demonstrated, the sex context of these effects has received little attention. It is argued here that it is not merely the sex of the actor, but the nature of the dyadic match (male/male; female/female; male/female; female/male) that is a critical influence on outcomes. This hypothesis is strongly supported by gross differences in workplace justice outcomes based on the dyadic composition of the actors involved in dispute proceedings (n=369) in a field setting. These results are tempered, however, inasmuch as analysis also indicates differences in the severity of disputed issues across these dyadic compositions.     

Organizational climate and company productivity: The role of employee affect and employee level

Consistent with a growing number of models about affect and behaviour and with a recognition that perception alone provides no impetus for action, it was predicted that associations between company climate and productivity would be mediated by average level of job satisfaction. In a study of 42 manufacturing companies, subsequent productivity was significantly correlated in controlled analyses with eight aspects of organizational climate (e.g. skill development and concern for employee welfare) and also with average job satisfaction. The mediation hypothesis was supported in hierarchical multiple regressions for separate aspects of climate. In addition, an overall analysis showed that company productivity was more strongly correlated with those aspects of climate that had stronger satisfaction loadings. A second prediction, that managers' perceptions of climate would be more closely linked to company productivity than would those of non‐managers, was not supported. However, managers' assessments of most aspects of their company's climate were significantly more positive than those of non‐managers.     

The give-or-take-some dilemma: An empirical investigation of a hybrid social dilemma

We describe and empirically investigate a hybrid social dilemma that merges give-some and take-some dilemmas by allowing individuals to choose to either give or to take resources from a shared resource pool. Study 1 finds that (a) group size increases the inequality among group members and the likelihood of creating the public good, while reducing the amount of wasted resources; (b) larger bonuses increase provision rates; and (c) asymmetry in the wealth distribution of the group members induces higher levels of inequality of the final outcomes. Following the logic of appropriateness, players with high (low) endowments were more likely to give toward (take from) the shared resource. Study 2 finds that the tendency of the players with high (low) endowments to give (take) is amplified as the difference between endowment levels increased, and the players’ behavior is correlated with, and predictable from, independent judgments of what is perceived as appropriate.     

Do it right this time: the role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures

Integrating justice and customer service literatures, this research examines the role of customer service employees' behaviors of handling customer complaints, or service recovery performance (SRP), in conveying a just image of service organizations and achieving desirable customer outcomes. Results from a field study and a laboratory study demonstrate that the dimensions of SRP--making an apology, problem solving, being courteous, and prompt handling--positively influenced customer satisfaction and then customer repurchase intent through the mediation of customer-perceived justice. In addition, service failure severity and repeated failures reduced the positive impact of some dimensions of SRP on customer satisfaction, and customer-perceived justice again mediated these moderated effects.     

Longitudinal effects of lean production on employee outcomes and the mediating role of work characteristics

The author discusses results from a 3 year quasi-experimental field study (N = 368), which suggest negative effects on employee outcomes after the implementation of 3 lean production practices: lean teams, assembly lines, and workflow formalization. Employees in all lean production groups were negatively affected, but those in assembly lines fared the worst, with reduced organizational commitment and role breadth self-efficacy and increased job depression. A nonequivalent control group had no negative changes in outcomes. Mediational analyses showed that the negative effects of lean production were at least partly attributable to declines in perceived work characteristics (job autonomy, skill utilization, and participation in decision making). The study also shows the longitudinal effects of these work characteristics on psychological outcomes. Implications for lean production, work design, and employee well-being are discussed.