A comparison of Asians', Hispanics', and Whites' restaurant tipping

Asians and Hispanics are perceived by many restaurant servers as poor tippers. This study tests the validity of those perceptions using data from a large restaurant chain's online customer satisfaction survey. Findings partially support servers' perceptions—Hispanics but not Asians tipped less on average than Whites after controlling for bill size, the customer's own ratings of service quality, and other variables. Discussion centers around the differences between these findings and those of a previous study and on the practical implications of the findings for restaurant managers.     

The Effect of Generalized Compliments,Sex of Server,and Size of Dining Party on Tipping Behavior in Restaurants1

This study examined the effects of food servers' sex, the use of generalized compliments, and the size of the dining party on tipping behavior in restaurants. Four food servers (2 males, 2 females) waited on 360 parties eating dinner, and either complimented or did not compliment the parties on their dinner selections. Results indicated that food servers received significantly higher tips when complimenting their parties than when not complimenting them, although as the size of the party increased, the effectiveness of compliments decreased. These results and their implications are discussed.     

Memory in traumatic brain injury: The effects of injury severity and effort on the Wechsler Memory Scale‐III

This study examined the effects of traumatic brain injury (TBI) on Wechsler Memory Scale‐III (WMS‐III) performance. Since poor effort potentially contaminates results, effort was explicitly assessed and controlled using two well‐validated cognitive validity indicators, the Portland Digit Recognition Test (PDRT) and Reliable Digit Span (RDS). Participants were 44 mild TBI patients with good effort, 48 mild TBI patients with poor effort, and 40 moderate–severe TBI patients with good effort. A dose–response relationship between injury severity and WMS‐III performance was demonstrated. Effect size calculations showed that the good effort mild TBI patients did not differ from normal (average Cohen's d= 0.07) while moderate–severe TBI had a moderate effect on WMS‐III scores (average Cohen's d=?0.52). Consistent with previous literature, the moderate–severe TBI group scored the lowest on WMS‐III Visual indices. Effort had a larger effect than injury severity on WMS‐III scores (average Cohen's d=?1.27). Clinical implications of these findings are discussed.     

Tipping Motivations and Behavior in the U.S. and Israel

Tipping is a multibillion dollar phenomenon and a major source of income for millions of workers. The results of a study conducted in the U.S. and Israel suggest that people tip mainly to show gratitude, conform to the social norm, and because they know that waiters' income depends on tips. Tipping is motivated more by the positive consequences of tipping than by the negative results of not tipping. Patronage frequency and dining alone had no systematic effects on the level of tips or their sensitivity to service quality. Respondents reported tipping much more for excellent service than for poor service, suggesting that tipping can provide significant incentives for high‐quality service. A large majority prefers tipping to service charges.     

Brand growth in packaged goods markets: Ten cases with common patterns

The study examines 10 consumer goods brands that grew market share year on year, to identify if there are commonalities in the way that key brand performance metrics change during growth. The study uses consumer panel data from the UK and USA. Ten brands in a range of categories are examined. Brand metrics of penetration, repeat‐purchase loyalty, cross‐purchasing by other brand's buyers, the distribution of purchase frequency, and the brand's market share within buyer subgroups are analyzed. The principal findings are as follows: (1) as these brands grew, brand penetration increased far more than repeat‐purchase loyalty on average; (2) the most apparent change in the buyer base was the big increase in light or infrequent buyers; (3) they induced more cross‐purchasing from most or all other competitor brands' buyers; and (4) they grew their market share in all buyer demographic groups. Implications are that brand growth strategies should be geared towards enlarging the size of the customer base, with less emphasis on boosting loyalty. The results also suggest that specifically targeting certain sorts of buyers may be counterproductive. These findings challenge traditional assumptions in relation to brand growth and success. Copyright © 2016 John Wiley & Sons, Ltd.     

Mutual liking and meta‐perception accuracy

The present study investigated the underlying mechanism yielding a positive correlation between dyad members' mutual liking and meta‐accuracy (i.e., dyad members who like each other tend to be accurate in judging how their partner sees them). Two pilot studies were first conducted to confirm the presence of the positive correlation. The main study was conducted to test several possible explanations for the observed positive correlation. In the main study, each participant took part in a series of brief interactions with an unacquainted opposite‐sex partner three times. In each interaction, participants rated their liking for the partner, evaluated their impression of the partner on 15 items, and finally inferred the partner's impression of them on the same 15 items. The meta‐accuracy was operationally defined as the correlation between the partner's impression and the participant's inference. Neither of the two types of unilateral liking (i.e., participant's liking for the partner nor the partner's liking for the participant) predicted meta‐accuracy. However, when both members found the partner likeable (i.e., mutual liking was present), the within‐dyad average meta‐accuracy tended to be high. The implications of these results for meta‐perception research are discussed on the basis of Brunswik's lens model framework. Copyright © 2008 John Wiley & Sons, Ltd.     

COMPARISONS OF YOUNG CHILDREN'S SYNTAX TO THE SYNTAX OF THEIR BASAL READERS

Abstract

Based on T‐unit analysis of passages from three recently published basal series at grade levels one, two, and three and oral language samples of subjects at corresponding grade levels from Loban's (1976) longitudinal study, comparisons are made between children's oral syntax and the syntax of the basal stories they read. Results indicate that in average number of words per T‐unit, complexity of basal passages generally exceeds that of children's oral language. Although this is not always true for students high in language proficiency, this is especially true for randomly grouped students and students low in language proficiency. In addition, none of the basal series exhibit a graduated increase in average number of words per T‐unit among basal passages within the same basal reader. Findings are discussed and implications suggested.     

Adaptive Anchoring Model: How Static and Dynamic Presentations of Time Series Influence Judgments and Predictions

When attempting to predict future events, people commonly rely on historical data. One psychological characteristic of judgmental forecasting of time series, established by research, is that when people make forecasts from series, they tend to underestimate future values for upward trends and overestimate them for downward ones, so‐called trend‐damping (modeled by anchoring on, and insufficient adjustment from, the average of recent time series values). Events in a time series can be experienced sequentially (dynamic mode), or they can also be retrospectively viewed simultaneously (static mode), not experienced individually in real time. In one experiment, we studied the influence of presentation mode (dynamic and static) on two sorts of judgment: (a) predictions of the next event (forecast) and (b) estimation of the average value of all the events in the presented series (average estimation). Participants' responses in dynamic mode were anchored on more recent events than in static mode for all types of judgment but with different consequences; hence, dynamic presentation improved prediction accuracy, but not estimation. These results are not anticipated by existing theoretical accounts; we develop and present an agent‐based model—the adaptive anchoring model (ADAM)—to account for the difference between processing sequences of dynamically and statically presented stimuli (visually presented data). ADAM captures how variation in presentation mode produces variation in responses (and the accuracy of these responses) in both forecasting and judgment tasks. ADAM's model predictions for the forecasting and judgment tasks fit better with the response data than a linear‐regression time series model. Moreover, ADAM outperformed autoregressive‐integrated‐moving‐average (ARIMA) and exponential‐smoothing models, while neither of these models accounts for people's responses on the average estimation task.     

Does avoidance‐attachment style attenuate the benefits of being listened to?

We tested both Rogers's hypothesis that listening enables speakers to experience psychological safety and our hypothesis that the benefit of listening for psychological safety is attenuated by avoidance‐attachment style. We tested these hypotheses in six laboratory experiments, a field correlational study, and a scenario experiment. We meta‐analyzed the results of the laboratory experiments and found that listening increased psychological safety on average but that the variance between the experiments was also significant. The between experiment variance in the effect of listening manipulation on psychological safety exposes a methodological challenge in choosing a research paradigm of good‐versus‐normal listening, as opposed to normal‐versus‐poor listening. More importantly, we found, as expected and across all designs, that the higher the avoidance‐attachment style was, the lower the effect of listening on psychological safety. This finding has implications both for practice and for placing a theoretical boundary on Rogers's theory.     

Relationship between types of humour and stress response and well‐being among children in Japan

This study examined the relationship between three types of children's humour (aggressive, self‐defeating, and playful) and the children's stress response and well‐being in the Japanese context, where a collectivistic culture is prevalent. To do so, 500 study participants (250 elementary and 250 junior high school students) were recruited. The participants reported the types of humour, stress responses, and level of well‐being that they experienced. After correlation analysis, aggressive humour and playful humour showed a positive correlation with stress responses; in addition, aggressive humour showed a negative correlation with well‐being. Self‐defeating humour showed a negative correlation with stress responses and a positive correlation with well‐being. We also conducted a cluster analysis using the scores for the three types of humour, analysing four groups: “aggressive humourists” (respondents who demonstrated above‐average aggressive humour and scored average for all other humours), “nonhumourists” (below‐average humour in all areas), “self‐deprecating humourists” (above‐average self‐defeating humour, below‐average aggressive humour, and average playful humour), and “multiple humourists” (above‐average humour in all areas). Upon comparing the results of stress responses and well‐being scores among the four groups, we found that self‐deprecating humourists reported the highest level of well‐being. These results show that in collectivistic cultures, self‐defeating humour may be adaptive.     

Does a customer by any other name tip the same?: The effect of forms of address and customers' age on gratuities given to food servers in the United States

This study examined whether different forms of address used by food servers were related to customers' tipping behavior. Food servers addressed diners who paid with credit cards by their first names, titles plus last names, sir/ma'am, or no address. Results indicated that when food servers personalized their service by addressing their customers by name, they earned significantly higher tips than when they used less immediate forms of address, although customers' estimated age mediated these results.     

Cognitive Specificity in Trait Anger in Relation to Depression and Anxiety in a Community Sample

The current research explored 16 of Young's schemas in relation to trait anger and to anxiety and depression symptoms among 262 non‐clinical Australian adults with low‐level symptomatology and average anger levels. The study partially replicated previous work with a sample of Spanish students that investigated the relationship between anger, depression, and anxiety and Young's schemas. Predictions derived from Beck's notion of cognitive specificity were examined using structural equation modelling and showed that of the sixteen schemas, Vulnerability was linked to anxiety, Social Isolation and Enmeshment were linked to depression, and Entitlement, Insufficient Self‐Control, Mistrust and Abuse, Subjugation (negatively), and Abandonment were linked to anger. The discrepancies between these and the Spanish findings and the difficulties of other researchers in establishing higher order aggregations of Young's schemas prompted further consideration of the range of such schemas with respect to anger, depression, and anxiety, and the possibility that sample characteristics may play a critical role in determining the varying affect—schema relationships.     

Blurring the Dichotomy of Good and Evil: The Idiosyncratic Helping Strategies Associated with Unmitigated‐Agentic and Unmitigated‐Communal Personalities

We theorized that unmitigated‐agentic personality constructs (UAPs)—prioritizing 'getting ahead’ over 'getting along’—and unmitigated‐communal personality constructs (UCPs)—prioritizing getting along over getting ahead—are associated with distinct affect‐regulatory helping strategies. In Study 1 (N = 179), UAPs, on average, related to greater negative‐affect versus positive‐affect induction helping tactics. In two experiments, UAPs, on average, related to a greater likelihood of selecting anger‐inducing versus love‐inducing or sadness‐inducing songs to help a target overcome a breakup (Study 2; N = 313) and greater selection of anger‐inducing and hubris‐inducing messages versus authentic‐pride‐inducing and love‐inducing messages to help a teammate struggling in a game (Study 3; N = 246). UCPs manifested the opposite patterns. Generally, these associations corresponded with helping‐strategy utility beliefs and were robust to moderators of helping target (self or other; Study 2) or altruistic versus selfish motives (Study 3). Study 4 (N = 205) provided some evidence of ecological validity in contexts of recalled everyday helping. Associations between personality constructs and relative helping strategies were about moderate in size (rs ~ .20) across these four studies. Findings suggest that UAPs are associated with helping strategies believed to promote ‘contemptuous’ self‐enhancement relative to ‘innocuous’ self‐enhancement and self‐transcendence, and vice versa for UCPs. © 2019 European Association of Personality Psychology     

Graduate Student Selection: Graduate record examination,socioeconomic status,and undergraduate grade point average as predictors of study success in a western European University

Graduate students' mobility has increased within Europe. Yet, empirical evidence on the validity of standardized admission tests in Europe is still scarce. The aim of the present study was therefore to investigate the incremental validity of the GRE® revised general test above undergraduate grade point average (U‐GPA) by focusing on a multinational sample of master students (N = 282) enrolled at a Dutch university. Results indicated that the Analytical Writing part of the GRE predicts graduate grade point average above and beyond U‐GPA. Furthermore, the results suggest that the relationship is independent of students' socioeconomic status as indexed by parental education. Implications for graduate student selection in a European context are discussed.     

Comment on “The Self‐Care of Psychologists and Mental Health Professionals” (Dattilio, 2015)

Professor Frank Dattilio's article “The Self‐care of Psychologists and Mental Health Professionals” provides an overview of stress and related mental health problems among psychologists, and a proposition that psychologists are not vigilant in regard to self‐care. Dattilio offers a range of self‐care strategies and recommendations, and highlights self‐care practices within various psychology frameworks, and concludes with some “healthy tips” for managing stress. In my commentary I underscore Dattilio's message that self‐care is of critical importance in psychology practice, given the responsibility of caring for others inherent in the work psychologists undertake. However, I raise additional points of consideration and suggest an alternative approach to addressing the self‐care needs of the profession. My commentary makes the following points: (a) the need to distinguish between psychology trainees and practising qualified psychologists when addressing stress and self‐care requirements in the profession; (b) the importance of developing a culture of self‐care among psychologists by providing self‐care instruction during training; (c) the need to temper research findings on stress and mental health among psychologists by the methodological weakness of the studies in this area; (d) adhering to the recent call from colleagues to shift from a focus on pathology and punishment to a positive acceptance, mindfulness, and values‐based approach for encouraging self‐care among psychologists; (e) the use of a systematic framework for organising the presentation of self‐care strategies that makes them more accessible; and (f) an appeal to professional bodies to take their responsibility in promoting self‐care in the profession.     

Body Esteem: An Exception to Self‐Enhancing Illusions?1

Participants were 192 university students (96 males, 96 females) who completed the Body Esteem scale (Franzoi & Shields, 1984) under instructions to rate their feelings about their own bodies, rate their feelings about a specific or “average” student's body, and rate the importance they and others attached to these feelings. One of the findings is that when individuals perceived themselves as less positive on a particular desirable physical trait, they also rated the trait as less important to possess in the first place. The only exception to this was women's weight concern. It was also found that men generally rated themselves higher on body‐esteem subscales than they rated other men, while women did not exhibit such self‐serving evaluations of their bodies. One implication from these results is that the same self‐enhancement strategies successfully employed by individuals in other areas of self‐evaluations were not successful in enhancing one's body esteem, especially women's weight concern.     

Obesity Bias in Children: The Role of Actual and Perceived Body Size

The aim of this study was to examine how children perceive their body size and whether their actual or perceived body size can explain their anti‐fat views. Four hundred and fourteen 5–6, 7–8 and 9–10‐year‐old children were read short vignettes depicting two characters, one possessing a positive and the other a negative quality. Following each vignette, participants were asked to pick the story characters among thin, average and obese figures. Obesity bias was defined as the attribution of the positive quality to the thin or average figure and the corresponding negative one to the obese. Body mass index determined children's actual body size. Perceived body size was determined with the use of Collins' (1991) figures of increasing size. The results showed that actual body size affected the accuracy of perceived body size. While the majority of average children were accurate at identifying their body size, most overweight and obese children tended to underestimate it. The accuracy of body size perception improved with age. Obesity bias did not relate to children's actual but to their perceived body size: Those who perceived themselves as heavier exhibited less bias. The implications of the findings are discussed in relation to children's developing identity, and suggestions are made for future research. Copyright © 2014 John Wiley & Sons, Ltd.     

Is the Third‐Person Effect Real? A Critical Examination of Rationales,Testing Methods,and Previous Findings of the Third‐Person Effect on Censorship Attitudes

Regarding the effect of the third‐person perception on censorship attitudes, the present study first highlighted logical weaknesses of previously proposed rationales and limitations of previously used statistical models to test the effect. This study reanalyzed data from past research on the effect of the third‐person perception. In Study 1, the average effects of the other‐self perceptual gap in the media influence on censorship attitudes were estimated based on reports from 13 previous studies (total N = 6,414). Study 2 reanalyzed Schmierbach, Boyle, Xu, and McLeod's (2011) correlational data (N = 692). The results of these two studies showed that the presumed effect on others is a stronger predictor of censorship attitudes than the other‐self differential in perceived media effect.     

Reexamining the Calculus of Voting

This study applies social cognitive theory to the study of voter turnout, examining the effects of self‐efficacy on citizens' decisions of whether or not to vote. Consistent with recent arguments in cognitive psychology ( Fenton‐O'Creevy, Nicholson, Soane, & Willman, 2003, 2005 ), I argue that excessive perceptions of self‐efficacy lead some citizens to overestimate their vote's impact in close elections and to vote as a consequence of these perceptions. This illusion of control is further engendered by the features of skill‐based activities such as choice, personal involvement, stimulus familiarity, and exertion of effort ( Langer, 1975 ) that are inherent in the act of voting. Employing both cross‐sectional and panel data, I find that individuals with high levels of self‐efficacy are more likely to be moved to vote by perceptions that an election will be close than are citizens with low levels of self‐efficacy.     

Meta‐stereotypes,Social Image and Help Seeking: Dependency‐Related Meta‐stereotypes Reduce Help‐Seeking Behaviour

People who need help can be reluctant to seek it. This can be due to social image concerns. Here, we investigate if these concerns may be prompted by a salient negative meta‐stereotype: the belief that one's group is judged negatively by another group. Specifically, we researched group members' help‐seeking behaviour in the context of a dependency‐related meta‐stereotype. In a two‐condition study (N = 45), we manipulated participants' belief that their national group was judged dependent by a significant out‐group. We then examined their subsequent help‐seeking behaviour on a real‐world task. Participants whose social identity as a group member was salient showed greater reluctance to seek help when the meta‐stereotype was made prominent compared with when it was not. This suggests that, in a context where social image and social identity concerns are relevant, group members are willing to sacrifice the possibility of accessing needed help in order to avoid confirming a negative stereotype of their group. The implications of these results for helping transactions and community development are discussed. Copyright © 2012 John Wiley & Sons, Ltd.