Triangulation as splitting in the service of ambivalence

Ambivalence mastery is postulated as a primary dynamic in triangulation, by appealing to splitting and other defense mechanism strategies in synthesizing incompatible affect. The rationale of admissible triangles in balance theory is critically evaluated, and is elaborated in terms of directional vectors and the interpretation of the triangle as a transformed variant of the double bind. Using an illustrative case presentation where an adolescent was instrumental in forming a coalition with his father against an uncle, a theoretical model is developed reconceptualizing various family systems tenets and addressing inconsistencies in hypothesized mechanisms. Ambivalence is analyzed in terms of transference and as a prerequisite of triangulation, the role of the triangulated in relational stability is examined, and the dyad/triad evolution is elaborated. The model is then related to the basic theoretical positions in family systems literature.     

Service employees give as they get: internal service as a moderator of the service climate-service outcomes link

We lend theoretical insight to the service climate literature by exploring the joint effects of branch service climate and the internal service provided to the branch (the service received from corporate units to support external service delivery) on customer-rated service quality. We hypothesized that service climate is related to service quality most strongly when the internal service quality received is high, providing front-line employees with the capability to deliver what the service climate motivates them to do. We studied 619 employees and 1,973 customers in 36 retail branches of a bank. We aggregated employee perceptions of the internal service quality received from corporate units and the local service climate and external customer perceptions of service quality to the branch level of analysis. Findings were consistent with the hypothesis that high-quality internal service is necessary for branch service climate to yield superior external customer service quality.     

Emotional ambivalence in risk behaviors: the case of occasional excessive use of alcohol

The purpose of this paper is to study the differential and complementary role played by the theory of planned behavior (TPB) variables and by participants' emotions when recalling and describing previous experiences of such risk behavior in the prediction of the intention to repeat a risk behavior in the immediate future. We chose the behavior of occasional excessive drinking, a risk behavior characterized by evoking attitudinal ambivalence and eliciting mixed emotions, joy and sadness. The results show that emotional ambivalence is not equivalent to attitudinal ambivalence (whose indexes include that of the affective component), and that this emotional information is relevant for predicting the intention to repeat the risk behavior in the near future, enhancing the prediction of the TPB model.     

The influence of incentive-aroused ambivalence on overjustification effects in attitude change

Rewarding people to advocate a position with which they already agree can undermine their attitudinal positivity. This research tests a novel explanation of this example of the overjustification phenomenon. The hypothesis holds that the provision of an unnecessary incentive gives rise to an ambivalent response: the positive reaction to the reinforcement is accompanied by a sense of uneasiness, or apprehension, regarding the legitimacy of the induced behaviors. Attitude change is expected only in circumstances that confirm the apprehension. Results consistent with this expectation were discovered. In Study 1, respondents asked to play the role of a subject in an overjustification experiment reported greater levels of ambivalence regarding their (role-played) proattitudinal action as a function of payment. Contrary to alternative interpretations of the phenomenon, no incentive-related differences were found in subjects' ratings of the reprehensibility of the requested action, or in their beliefs that future activities of the type requested be undertaken only for payment. In Study 2, subjects paid to read a proattitudinal speech were found subsequently to be less in favor of their original positions only if they also had been given a counterattitudinal communication. The presence or absence of the countercommunication had no influence on the attitudes of unpaid respondents. Subjects for whom the payment was made to appear incidental to the experiment did not demonstrate the usual overjustification effect. These results supported the incentive-aroused ambivalence hypothesis. Psychological mechanisms that might underlie the effect were discussed.     

Relative effectiveness of differently framed health messages: the influence of ambivalence

The present studies test the hypothesis that the degree of experienced ambivalence toward health behaviors moderates the impact of differently framed messages. In line with prospect theory, it is argued that positive frames can either involve attaining desirable outcomes or avoiding undesirable outcomes, and negative frames can either emphasize the presence of undesirable outcomes or the absence of desirable outcomes. The results of three studies are supportive of the hypothesis that highly ambivalent individuals are more persuaded by negatively framed messages whereas individuals low in ambivalence are more persuaded by positively framed messages. The greater persuasiveness of negatively framed messages at higher levels of ambivalence can be explained by a negativity bias involved in ambivalence. Several preventive behaviors such as eating a low‐fat diet or using condoms were addressed. Theoretical and practical implications of these findings are discussed in light of current theories on health behavior. Copyright © 2002 John Wiley & Sons, Ltd.     

From world rejection to ambivalence: The development of millenarianism in the Brahma kumaris

This paper aims to trace the development and international expansion of the Brahma Kumaris, a new religious movement (NRM) of Indian origin, from its inception to the present day, focusing particularly on its shift of orientation from a situation of ‘world rejection’ to what is referred to as ‘world ambivalence’. The history of the group is presented and it is suggested that this shift is related ostensibly to its changing relationship with the outside world, in particular its internationalisation programme. Examples from fieldwork research are given of two contemporary reinterpretations of the original Brahma Kumaris millenarianism, one from within the group and another from a break‐away group.     

Implicit ambivalence from attitude change: an exploration of the PAST model

Traditional models of attitude change have assumed that when people appear to have changed their attitudes in response to new information, their old attitudes disappear and no longer have any impact. The present research suggests that when attitudes change, the old attitude can remain in memory and influence subsequent behavior. Four experiments are reported in which initial attitudes were created and then changed (or not) with new information. In each study, the authors demonstrate that when people undergo attitude change, their old and new attitudes can interact to produce evaluative responses consistent with a state of implicit ambivalence. In Study 1, individuals whose attitudes changed were more neutral on a measure of automatic evaluation. In Study 2, attitude change led people to show less confidence on an implicit but not an explicit measure. In Studies 3 and 4, people whose attitudes changed engaged in greater processing of attitude-relevant information than did individuals whose attitudes were not changed.     

Splitting and ambivalence. On the therapeutic dilemma in treating patients with early damage

The article refers to the pathological problem of severe psychic disturbed patients (with: borderline syndromes/pathological narcism/character neurosis/basic faults and/or disorders of ego structure). The author refers to countertransferences and acting out of affects and reports on the changes and possibilities in the therapy of these patients. The therapists fundamental attitude will be described and supplemented by favouring a treatment in day-hospital-settings. Basic literature has been compiled and is reported as survey.     

Attitudinal ambivalence, rumination, and forgiveness of partner transgressions in marriage

Although positive and negative attitudes toward a transgressor are related to increased and decreased forgiveness, respectively, prior research has failed to investigate forgiveness among those who feel both positively and negatively toward a transgressor. Therefore, the authors examined such ambivalence and its relationship to forgiveness. It was hypothesized that spouses with ambivalent attitudes toward their partner will be less forgiving of a partner transgression because such an event is likely to prime the negative component of their ambivalence. Because ruminating about a transgression also has the potential to prime the negative component of one's ambivalence, an interaction between rumination and ambivalence was predicted. Data from 87 married couples showed that greater attitudinal ambivalence toward the partner was associated with decreased forgiveness only when husbands and wives thought about the transgression frequently; ambivalence was not related to forgiveness in the absence of rumination. The implications of these findings for understanding forgiveness in marriage and for increasing forgiveness among married couples are discussed.     

Customer service as a function of shopper's attire

A field experiment explored whether a female shopper's appearance would influence the customer service she received. Specifically, a female confederate dressed in formal work clothes (skirt and blouse) or informal gym clothes (tights and t-shirt) entered a series of randomly selected women's clothing stores in a large mall and proceeded to "shop." The amount of time that passed before an employee approached and acknowledged the confederate served as the dependent variable. As hypothesized, she was acknowledged significantly sooner when formally attired than when informally dressed. Thus, clothing, like other aspects of appearance, influences how people are evaluated and treated by others.