Capitalizing on brand personalities in advertising: The influence of implicit self‐theories on ad appeal effectiveness

How can firms use brand personalities to develop the most persuasive advertising appeals? In this article, we examine advertising appeals that capitalize on the signaling opportunities that using these brands can provide (signaling ad appeal) versus the self-improvement opportunities that using these brands can offer (self-improvement ad appeal). In two studies, we find that the effectiveness of these appeals depends on consumers' implicit self-theories. Specifically, signaling ad appeals are more effective for consumers who believe their personal qualities are fixed and cannot be developed through their own efforts (entity theorists), whereas self-improvement ad appeals are more effective for consumers who believe their personal qualities are malleable and can be developed (incremental theorists). Implications for brand personality research and advertising are discussed.     

When the “Charm of Three” Fades: Mental Imagery Moderates the Impact of the Number of Ad Claims on Persuasion

Given the prevalence of imagery appeals in today’s marketplace, the current research studies the role of mental imagery in how consumers process and react to advertisements with different numbers of ad claims. Past research has proposed “three” as the magical number of ad claims that maximizes persuasion, with more than three ad claims increasing skepticism and reducing evaluation. In the current research, we replicate this so-called “charm of three” effect, but only when consumers do not engage in mental imagery; when they do, however, we find that the effect is moderated, in that more ad claims beyond three produces more favorable product evaluation. Additionally, we provide evidence that the moderating effect of mental imagery is driven by transportation and skepticism toward the ad claims, with mental imagery increasing transportation and decreasing skepticism when there are more than three ad claims. Our research contributes to a better understanding of the “charm of three” effect, its boundary conditions, and underlying mechanism.     

The role of frequency of experience with a product category and temporal orientation in self‐referent advertising

Previous research conceptualized consumers' evaluations of self-referent advertisements as discrete episodic processing instances requiring the ad-hoc matching of ad and personal knowledge detail. The present research proposes that consumers with frequent (infrequent) experiences in a product category are primarily semantic (episodic) processors. Consequently, consumers with frequent experiences have an illusion of detail matching in retrospective self-referencing resulting from schema-driven memory intrusions induced by highly detailed ads. Alternatively, consumers with infrequent experiences exhibit intrusions in anticipatory self-referencing due to imagination inflation prompted by these ads. Two experiments demonstrate how consumer knowledge-based details interact with message details in retrospective and anticipatory self-referencing situations to alter ad evaluations depending on the extent of prior experience.     

品牌名称暗示性对消费者决策选择的影响：认知需要和专业化水平的调节作用

品牌管理者最首要的决策就是选择一个好记的或有意义的品牌名字。由于任何特征的品牌名字都必须借助消费者的认知差异来实现真正的差异化, 因此, 从消费者认知特点出发研究暗示性品牌名字就显得尤为重要和有意义。本文通过3个实验, 分别验证了消费者认知需要和专业化水平对品牌名称暗示性与决策选择的调节作用。方差分析发现：低专业化水平的消费者更倾向于根据暗示性的品牌名字做出决策, 而高专业化水平的消费者则不受品牌名称暗示程度的影响。此外, 低认知需要的消费者比较喜欢暗示性的品牌名字, 而对于高认知需要的消费者来说, 品牌名字的暗示性程度不会对其决策过程产生影响。最后, 研究结果揭示了专业化水平和认知需要对暗示性品牌名字效果发挥具有交互作用。对于具有高专业化水平的消费者来说, 无论他们处于低认知需要还是高认知需要, 品牌名字的暗示程度都不会影响他们的态度形成。相反地,对于具有低专业化水平的消费者来说, 无论是低认知需要还是高认知需要均倾向于暗示性的品牌名字。而对于专业化程度中等的消费者而言, 暗示性品牌名字效用的发挥则取决于其处理信息的动机—认知需要水平。     

消费者触摸渴望的形成机制解析——基于认知体验视角

对消费者触摸渴望形成机制的探讨, 有利于线上和线下企业制定如何补偿和满足消费者触摸渴望的营销战略。迄今, 关于消费者触摸渴望形成机制的探讨主要从信息加工视角、动机视角、决策视角以及先天观视角着手。但这些视角均不能解释为何同一消费者在不同认知体验下在触摸行为反应上的差异。本文提出个人控制受威胁感这一认知体验是消费者触摸渴望形成的前因变量。具体而言, 本文发现, 个人控制受威胁感这一负性认知体验会导致消费者触摸渴望的增加, 内在机制是为了满足对环境的控制需求(实验1, 2)。本文进一步发现, 当强化消费者的自我价值后, 他们对环境的控制需求下降了, 因此消费者的触摸渴望将不再受个人控制受威胁感的影响(实验3)。最后, 本文还发现, 强化自我价值对个人控制受威胁感与消费者触摸渴望间关系的调节作用仅在高自尊者(vs.低自尊者)身上出现(实验4)。论文结尾讨论了本文所关注的个人控制受威胁感这一认知体验视角对已有触觉研究、已有个人控制感研究等的理论贡献。     

The flip side of vanity sizing: How consumers respond to and compensate for larger than expected clothing sizes

Vanity sizing has become a popular retail trend and recent work shows it has a favorable impact on consumers. However, as the current research demonstrates, significant variations in sizing standards across retailers mean that consumers are as likely to encounter larger sizes as they are smaller, “vanity” sizes when shopping, highlighting the importance of understanding how consumers react to this potential threat in the marketplace. Across five studies we demonstrate that larger sizes result in negative evaluations of clothing and show that these effects are driven by consumers' appearance self-esteem. Importantly, we also find that instead of unilaterally lowering purchase intent as one might assume, larger sizes can actually increase spending, as consumers engage in compensatory consumption to help repair their damaged self-esteem. In so doing, this research reveals a dynamic and complex relationship between consumers and sizing labels, where shopping can serve to build, strengthen, threaten, and/or repair appearance self-esteem.     

Promoting a Brand's Emotion Benefits: The Influence of Emotion Categorization Processes on Consumer Evaluations

Research in psychology has demonstrated that people have a shared knowledge of emotion categories. Building on this research and our understanding of categorization processes, this article proposes a mechanism by which consumers utilize information about a brand's “emotion benefits” in forming attitudes. The results of 2 experimental studies show that (a) consumers’ processing of a brand's emotion benefit information is consistent with categorization processes such that emotion category congruity effects are large in basic—versus subordinate—level conditions, (b) associating a brand with certain emotions can influence brand and ad attitudes without necessarily eliciting emotions during exposure to advertising, (c) emotion category congruity “works” through attitude‐toward‐the‐ad and emotion benefit beliefs in influencing brand attitudes, and (d) subjective product category knowledge moderates the strength of these effects. Taken together, these results explicate the process by which a knowledge‐based consideration of a brand's emotional benefits can influence consumers’ beliefs about the brand and brand attitudes.     

Media engagement and advertising: Transportation,matching, transference and intrusion

Three studies show that consumer response to advertising depends on engagement with the media content, in this case a television program, in which the advertising appears. The specific form of engagement studied is the experience of narrative transportation, of being absorbed into the narrative world of the program. If an ad is not intrusive, by virtue of where it occurs in a narrative, high transportation is shown to positively impact an ad. This impact is obtained if the ad matches the narrative (thematically compatible), supporting the hypothesis that transportation can act as a message frame that increases processing. If a compatible ad is intrusive, however, it is shown that high transportation is disrupted and this negatively impacts an ad. A third study proposes and finds an additional mechanism, called transportation transference, in which high narrative transportation increases the transportation with an ad that is not intrusive and this increase in ad transportation in turn increases advertising effectiveness.     

移动购物更快吗?决策场景与思维模式的相容性

既有文献对消费者延迟选择影响因素的研究, 主要集中于决策复杂度、决策者特质或情绪, 少有对决策场景进行深入探讨。互联网购物时代, PC端与手机端已成为重要的消费场景。针对手机端是否会加快消费者决策过程的问题目前也存在不一致的结论。本文引入决策双系统理论, 力图解释以往看似冲突的结论。消费者的购买决策模式, 不仅会受到决策任务(产品价格)的影响, 还会受到决策场景(购买终端)影响。当场景与决策任务使消费者启动的思维模式相一致时, 会提升决策流畅度, 降低延迟选择。本文发现, 移动端(PC端)与低(高)价格产品更容易激发相容的经验性(理性)思维, 降低延迟选择倾向。反之, 则会同时启动两种相左的决策思维, 增加延迟选择倾向。本文从场景启动与价格启动视角, 将以往消费者单一的决策思维模式, 拓展到多因素启动的思维模式相容性问题; 同时本文通过探究延迟选择问题, 对价格策略与场景化营销带来启示。     

Developing a Measure That Captures Elderly’s Well-Being in Local Marketplace Transactions

The goal of this study is to report on the development of a measure designed to capture elderly satisfaction with local retail establishments. The measure is based on the notion that elderly consumers experience well-being with retail institutions in purchasing food, housing, household operations, household furnishings, clothing and accessories, personal care, medical care, recreation, transportation, and education. Two-hundred and forty-nine (N = 249) elderly consumers were surveyed to demonstrate the validity of this measure. Specifically, it was hypothesized that satisfaction with retail establishments in one’s community contributes to overall life satisfaction. The data supported the validity of the measure.     

Countering embarrassment-avoidance by taking an observer's perspective

The fear of embarrassment can have harmful effects in many important consumer domains (e.g. health and financial), especially for high public self-consciousness (PUBSC) consumers. This research examines how adopting the perspective of an observer interacts with trait PUBSC to influence embarrassment-avoidance. Study 1 demonstrates that individuals high in PUBSC (vs. not) are more likely to take an actor’s perspective and to feel personal distress when viewing an ad with an embarrassment appeal. Studies 2–3 show that seeing oneself as an observer is a helpful strategy for combatting embarrassment-avoidance for high PUBSC individuals. This process is effortful and requires cognitive resources. Together, Studies 1–3 demonstrate the power of our theory to explain, predict, and modify embarrassment-avoidance among individuals most likely to anticipate and avoid embarrassment.     

Consumer Disclosure and Disclosure Avoidance: A Motivational Framework

In this research, we investigate consumers’ motivations for disclosing personal information to relationship‐seeking marketers. We explore the impact of consumers’ relationship perceptions, the nature of benefits offered by marketers in exchange for requested information, and the type of information requested on consumers’ disclosure willingness, focusing on consumers’ forecasts of 2 types of potential disclosure‐related loss (i.e., loss of privacy and loss of face), which are shown to mediate this decision. The results of an experiment revealed that although participants with relatively deep relationship perceptions were more likely to reveal “privacy‐related” personal information, they were more reluctant to reveal embarrassing information. The findings also suggest that although loyal customers found the exchange of privacy‐related personal information for customized benefit offerings (relative to noncustomized offerings) attractive, the reverse was true for embarrassing information; these participants seemed to find the exchange of customized offerings for this latter type of information unattractive. We discuss the theoretical and practical implications of the findings for consumer researchers and relationship‐seeking marketing practitioners.     

Sexual Liberalism as a Determinant of Consumer Response to Sex in Advertising

The use of sex in advertising continues unabated, public outcry against it notwithstanding. Although some sex in ads might sell, as advertisers obviously believe to be the case, the question is, when is the use of sex appropriate, and for which target audiences? The present research examines this question, with consumer data from a study where consumers were shown an ad with either low or high sexual content. Results show that while the ad with high sexual content was uniformly judged to be ethically more unjust (compared to ads with low sexual content), the adverse effect on attitude toward the ad is not obtained for all consumers. Our results show that it depends on the sexual liberalism of the audience and on whether or not the use of sex is considered manipulative. Our research suggests that advertising professionals should assess sexual liberalism of their target audience and use sex only within the requisites of the communication task.     

Assessing carpooling drivers and barriers: Evidence from Bangkok,Thailand

Carpooling, an innovative transportation sharing economy, has been created to benefit the economy, environment, and society, easing the negative influences of the current transportation system. Therefore, this study explored the key factors that may drive consumers’ intentions to use carpooling services in Bangkok, Thailand. Regarding the theoretical framework, this study applied Social Exchange Theory (SET) and Self-Determination Theory (SDT) and evaluated the data from 409 respondents using Partial Least Square Structural Equation Modelling (PLS-SEM) analysis. There are three important findings in this study. First, although the increase in trust would reduce the privacy risk, the effect is not significant. Second, perceived risk has no impact on consumers’ intentions to use carpooling. Third, sustainability, enjoyment, and economic benefit would significantly form the perceived value, and the perceived value would affect intention to use. The findings enrich the literature on combining SET and SDT and provide theoretical and managerial insights on carpooling research.     

The hybrid split ad technique and onsite rewards

With a ‘split ad’, information is presented as two distinct parts, such as when two short commercials for a given brand are separated by other television content. Two studies are presented in this paper which demonstrate the advantages of an emerging form of the split ad strategy, which is termed the ‘hybrid split ad’ technique. Using this approach, a message typically begins in a traditional medium and then concludes at a website. In Experiment 1, the hybrid split ad technique is shown to enhance attitudes towards an advertised product by increasing the perceived importance of favourable attributes provided at the website. Experiment 2 replicates this finding and also addresses an issue of managerial importance, namely, how to motivate consumers to pursue the second (web‐based) portion of the ad. Offering consumers an incentive at the website is useful in this regard, provided that the incentive is small enough not to undermine the positive effects of the hybrid split ad.     

This is not me! Technology-identity concerns in consumers’ acceptance of autonomous vehicle technology

The relationship between drivers and their cars is increasingly personal, where the cars become an extension of the drivers’ self-identity. However, the penetration of autonomous vehicle (AV) technology threatens consumers’ self-identity as expressed by the act of driving. This study thus aims to examine the impacts of technology-identity concerns on consumers’ acceptance of AV technology. Theories of identity threat, identity control and innovation diffusion are synthesised to build the conceptual framework. Face-to-face interview data were collected from 353 consumers (all with a driving license) in Singapore. The results show that consumers’ technology anxiety and self-identity expressiveness act as two sources of resistance that cause consumers’ intentional avoidance of the AV technology. The avoidance is further characterised by consumers’ disengagement from the ‘observe’ and ‘try’ stages of technology penetration, which ultimately dissuades consumers’ acceptance of AV technology. The impacts of socio-demographics are also explored. Our findings contribute to multiple streams of literature and create practical implications to AV manufacturers and retailers.     

The self as a theorist: Individual differences in identity formation

The purpose of this article is to present an integrative review of research on identity development and personal construct theory. Within a constructivist framework, identity is conceptualized as both a self-formulated theory about oneself and an orientation toward self-theorizing. This identity-as-theorist view includes normative (dogmatic), diffuse (ad hoc), and information (scientific) orientations. These orientations are mapped onto the classifications generated by Mania's identity status paradigm. It is argued that structural differences in the extent to which personal theoretical constructions are differentiated, interconnected and hierarchically integrated will be associated with identity status. Evidence supporting this position is presented, and directions for future research are discussed.     

Go big or go home: Risk seeking for experiential choices

In decision making under risk, do consumers evaluate intangible, experiential options in a choice set in the same way they evaluate tangible, material options? Prior research on prospect theory, typically using either monetary or material objects as choice options, demonstrates that consumers are risk averse for choices involving gains, with a fairly robust tendency to favor a more certain outcome even when that outcome is less desirable. The present research focuses on decision making under risk for experiential options (from movies to concert tickets to hotel stays)—identifying choices between experiential options as a realm in which prospect theory's pattern of risk aversion is weakened and sometimes reversed. Across six studies, this research demonstrates that consumers are more risk seeking for experiential choices and thus more likely to prefer more desirable options, even options that are less certain. Further, the stronger personal connection fostered by experiential (vs. material) choice options mediates risk‐seeking preferences. This work demonstrates a moderator for prospect theory and investigates the tendency toward increased risk seeking among experiential options, in this paper termed a “go big or go home” strategy. Conversely, consistent risk aversion is evidenced for choices involving material options (from clothing to accessories and furniture).     

Approach or avoid? The effect of regulatory focus on consumer behavioural responses to personal selling attempts

While salespeople use adaptive influence tactics in interactions with consumers, consumers can act as goal-oriented individuals attempting to manage those interactions. Prior research has documented a repertoire of consumer response behaviours, but little is known about the motivational forces. The present research examines the effects of regulatory focus on consumer behavioural tendencies in response to personal selling attempts. The findings suggest that the more promotion-focused consumers are more likely to engage in goal-seeking behaviours. This research not only addresses a void in the literature, but more importantly, sheds light on motivational antecedents driving consumer behaviours in customer–salesperson interactions.     

Your Data are (Not) My Data: The Role of Social Value Orientation in Sharing Data About Others

The personal data consumers share with companies on a daily basis often also involves other people. However, prior research has focused almost exclusively on how consumers make decisions about their own data. In this research, we explore how consumers’ social value orientation impacts their decisions regarding data about others. In contrast to the notion of proselfs as “selfish” decision-makers, across four studies we find that proselfs are less likely than prosocials to share data about others with third parties. We show that this effect arises because proselfs feel less ownership over data they hold about others than prosocials, which in turn reduces their willingness to share it. Overall, this work contributes to literature on social value orientation as well as privacy decision-making and helps marketers and policy makers in designing interdependent privacy choice contexts.