Cybertherapy or psychobabble? A mixed methods study of online emotional support

ABSTRACT

The provision of online counselling and emotional support is a subject of intense debate among service providers. The subject is explored here by triangulating data from a statistical analysis of data from a children's helpline, interviews with practitioners and a focus group. Despite practitioners' concerns relating to misinterpretation, misrepresentation and the lack of non-verbal cues, online conversations are shown to span a greater variety of topics and focus on more sensitive issues than verbal sessions. Online services have potential for reaching clients in accessible and meaningful ways. However, practitioners need to consider online-specific issues, undertake specialised training and become comfortable with these new communication formats.     

How general are the effects of trait anxiety and depressive symptoms on cognitive functioning?

A total of 3,781 healthy adults between 18 and 97 years of age completed trait anxiety and depressive symptoms inventories and also performed a battery of cognitive tests. Consistent with recent research on cognitive abilities, the cognitive variables could be organized into a hierarchical structure, with 5 first-order abilities and a single g-factor representing the variance common to the first-order abilities at the top of the hierarchy. Analyses were conducted to determine where in this hierarchy effects associated with trait anxiety and depressive symptoms were operating. The results indicated that trait anxiety and depressive symptoms had significant relations at the highest level in the hierarchy of cognitive abilities, but few relations of either characteristic were evident on the cognitive abilities, or on measures of working memory, after controlling influences at the g-factor level. (PsycINFO Database Record (c) 2012 APA, all rights reserved).     

Influence of facial expression on memory for facial identity: effects of visual features or emotional meaning?

Research has shown that neutral faces are better recognized when they had been presented with happy rather than angry expressions at study, suggesting that emotional signals conveyed by facial expressions influenced the encoding of novel facial identities in memory. An alternative explanation, however, would be that the influence of facial expression resulted from differences in the visual features of the expressions employed. In this study, this possibility was tested by manipulating facial expression at study versus test. In line with earlier studies, we found that neutral faces were better recognized when they had been previously encountered with happy rather than angry expressions. On the other hand, when neutral faces were presented at study and participants were later asked to recognize happy or angry faces of the same individuals, no influence of facial expression was detected. As the two experimental conditions involved exactly the same amount of changes in the visual features of the stimuli between study and test, the results cannot be simply explained by differences in the visual properties of different facial expressions and may instead reside in their specific emotional meaning. The findings further suggest that the influence of facial expression is due to disruptive effects of angry expressions rather than facilitative effects of happy expressions. This study thus provides additional evidence that facial identity and facial expression are not processed completely independently.     

Are you tired? Spillover and crossover effects of emotional exhaustion on the family domain

This paper examines the spillover and crossover effects of emotional exhaustion on marital satisfaction for both employees and partners as well as on employee work–family conflict and partner family–work conflict. It investigates how the transmission of psychological strain from the workplace to the family domain mediates these relationships. In a sample of 226 employee–partner dyads from manufacturing, electronics, banking, service industries and public organizations, the results support the notion that employees' emotional exhaustion spawns negative strain in the home. More specifically, the results of spillover mediation analyses show the relationships between emotional exhaustion and employee marital satisfaction/work–family conflict in the home. In a crossover model, the results indicate that employee psychological strain mediates the relationships between emotional exhaustion and the marital satisfaction of partners/family–work conflict in partners. These findings provide supports for spillover and crossover models to investigate a direction for the effectiveness of emotional exhaustion on family issues. Theoretical and practical implications of the results are discussed, and directions for future research are offered.     

The effects of ageing and divided attention on the self-reference effect in emotional memory: Spontaneous or effortful mnemonic benefits?

The self-reference effect (SRE) is a powerful memory advantage associated with encoding in reference to the self (e.g., Rogers, Kuiper, & Kirker, 1977). To explore whether this mnemonic benefit occurs spontaneously, the current study assessed how ageing and divided attention affect the magnitude of the SRE in emotional memory (i.e., memory for emotional stimuli). The sample included a young Full Attention group (young-FA), a young Divided Attention group (young-DA), and an older adult group. The division of attention was manipulated at encoding where participants incidentally studied positive, negative, and neutral trait adjectives in either a self-reference (i.e., rating how well each word describes themselves) or an other-reference condition (i.e., rating how well each word describes another person). Memory for these words was assessed with both recall and recognition tasks. The results from both tasks demonstrated equivalent SRE for all three groups across emotional valence categories of stimuli, suggesting that the SRE is a spontaneous, effortless, and robust effect in memory.     

Examining the effects of differential item (functioning and differential) test functioning on selection decisions: when are statistically significant effects practically important?

Item response theory differential test functioning (DTP) methods are often used to address issues in personnel selection, but the results are frequently difficult to interpret because statistically significant findings may have little practical importance. In this article, the authors proposed 2 effect size measures for DTP. One related DTP to mean raw score differences across groups: the other related DTP to the 4/5th rule for adverse impact at successive cut scores. The effects of DTP were examined in the context of personality assessment, professional licensure, and college admissions. Overall, the result indicated that although many items exhibited bias in analyses of the large samples, the net magnitudes of effect on potential selection decisions were nugatory.     

Sublexical or lexical effects on serial recall of nonwords?

S. E. Gathercole, C. R. Frankish, S. J. Pickering, and S. Peaker (1999) reported 2 experiments in which they manipulated phonotactic properties of nonword stimuli and observed the effects on serial recall. Their results show superior recall for items consisting of more frequent phoneme pairs (biphone frequency). Biphone frequency was counted as the number of 3 phoneme words in which the phoneme pair occurs. In the first experiment of the current article, the authors made the same manipulation while controlling for the number of lexical neighbors and found no effect of biphone frequency. In the second experiment, the authors manipulated neighborhood size while controlling biphone frequency and found a significant effect of neighborhood size. The authors argued that serial recall of nonwords is influenced by lexical rather than sublexical knowledge.     

Attentional interference effects of emotional pictures: threat, negativity, or arousal?

Attentional interference arising from emotional pictures was examined. Participants had to ignore emotional pictures while solving math problems (Study 1, N = 126) or detecting the location of a line (Study 2, N = 60). Data analyses tested predictions of 3 theories. Evolutionary threat theory predicts interference by snake pictures. Categorical negativity theory predicts interference by negative pictures regardless of their intensity. According to arousal theory, arousal level predicts interference effects. The results supported arousal theory, with the most arousing pictures (strong unpleasant pictures, oppositesex models) producing the strongest interference. The findings are interpreted in the context of process models of emotions that postulate an initial relevance check before further processing of valence and other appraisal dimensions.     

Category effects on estimates of stimuli: perception or reconstruction?

The present study examined a common category effect that has been reported in the literature: the tendency for estimates of individual stimuli to be biased toward the central value of the presented set of stimuli. Both encoding and reconstruction accounts of this central-tendency effect are considered. Plain vertical lines and vertical lines embedded in the Müller-Lyer illusion were estimated while still in view or from memory. Although bias due to the Müller-Lyer illusion remained constant across the two conditions, bias due to the context set (category) occurred only when stimuli were estimated from memory. The results suggest that the category bias occurs at a later stage of processing that the Müller-Lyer effect and offer support for a reconstruction account of category effects on stimulus estimation.     

Examining the interactive effects of coach-created empowering and disempowering climate dimensions on athletes’ health and functioning

Based in Duda’s (2013) hierarchical and multidimensional conceptualisation of the motivational climate, the purpose of this study was to examine whether a coach-created empowering motivational climate moderated the debilitating effects of a disempowering motivational climate on athletes’ health and optimal functioning. Athletes (N = 406, M age = 23.1 years; 67% male) completed questionnaires assessing their perceptions of coach-created empowering and disempowering climates created in training and competition, enjoyment in sport, burnout symptoms, global self-worth, and symptoms of physical ill-health. Following the recommendations of Hayes (2013) and Dawson (2014), and using PROCESS (Hayes), moderated regression analyses showed that the interaction between disempowering and empowering climate dimensions was significant and predicted 1% unique variance in 3 outcome variables (i.e., enjoyment, reduced accomplishment, and physical symptoms). The Johnson-Neyman technique was employed to plot and probe the significant interactions, which revealed moderately strong to strong values of an empowering climate tempered the significant relationship between a disempowering climate and the three outcome variables. The findings from this study have implications for coach education and suggest programmes that train coaches to understand how to create empowering climates and avoid (or dramatically reduce) disempowering climates are warranted.     

Sexuality and attachment: a passionate relationship or a marriage of convenience?

The ubiquitous and persistent bodily urges of sexuality and their vicissitudes are explored in this paper, focusing on the complex relationship between libidinal desire and the attachment system, especially the latter's affect-regulating function. This complicated interrelationship is highlighted with clinical vignettes. Implications for transference and countertransference are explored in the discussion of affect regulation and its possible sexual entwining. Clinical data is presented to highlight the plasticity of sexuality. Sexuality's protean nature allows for a reassessment of the case of Little Hans, with emphasis on the unique interconnections between sexuality and the vital need for an attachment relationship. Stressing such interconnections raises important questions about the traditional concept of psychosexual stages.     

How is physiological arousal related to self-reported measures of emotional intensity and valence of events and their autobiographical memories?

Research suggests that emotionally intense experiences that elicit higher-than-average physiological arousal responses lead to particularly durable and detailed autobiographical memories. Yet, the lack of objective measures of physiological arousal while events unfold in everyday life makes it hard to corroborate this lab finding. Also, it is uncertain how well arousal maps onto self-reports of the phenomenological characteristics of autobiographical events and memories. Here, we examined how physiological measures of arousal, taken while everyday life events develop, correlate with self-reports. Our results showed that physiological arousal during an event not only was related to self-evaluations of its assessed physical reaction —at the time of report—, but also predicted evaluations of physical reaction, positivity, and importance of their memories one week after. Further analyses revealed that, while arousal affected evaluations of emotional intensity of events and memories, this relationship was moderated by participants’ level of awareness about their own emotional processes.     

Carry-over effects in face recognition: Processing mode or attentional window?

This study investigates whether or not the dominant processing mode (global or local) in a Navon task is carried over to a face recognition task when the dominant processing mode (configural or featural) in an encoding phase is manipulated. In Experiment 1, Navon figures that were equal in size to a facial photograph were prepared. Participants performed better on the face recognition task after reading large letters in the Navon figures than after reading small letters when configural processing was required in the encoding phase. In Experiment 2, Navon figures that were equal in size to the parts of a face were prepared. The performance after reading large letters did not differ from that after reading small letters. This suggests that both the dominant processing mode in Navon tasks and the size of Navon figures should be considered when discussing the effects of Navon tasks in face recognition.     

Is emotional intelligence an advantage? An exploration of the impact of emotional and general intelligence on individual performance

Emotional intelligence is an increasingly popular consulting tool. According to popular opinion and work-place testimonials, emotional intelligence increases performance and productivity; however, there has been a general lack of independent, systematic analysis substantiating that claim. The authors investigated whether emotional intelligence would account for increases in individual cognitive-based performance over and above the level attributable to traditional general intelligence. The authors measured emotional intelligence with the Multifactor Emotional Intelligence Scale (MEIS; J. D. Mayer, P. Salovey, & D. R. Caruso, 1997). As measured by the MEIS, overall emotional intelligence is a composite of the 3 distinct emotional reasoning abilities: perceiving, understanding, and regulating emotions (J. D. Mayer & P. Salovey, 1997). Although further psychometric analysis of the MEIS is warranted, the authors found that overall emotional intelligence, emotional perception, and emotional regulation uniquely explained individual cognitive-based performance over and beyond the level attributable to general intelligence.     

Eyes on the prize or nose to the grindstone? The effects of level of goal evaluation on mood and motivation

These studies tested the hypothesis that evaluating goal feedback in terms of a primary, longer term goal can be risky for future motivation. Study 1 was a 2 x 2 experiment in which framing level (primary goal/subgoal) and feedback valence (success/failure) were manipulated for participants during a verbal skills task. In the primary goal failure condition, there was increased negative mood and decreased positive mood and expectancy for subsequent trials, even while controlling for goal difficulty and importance. Study 2 was an 8-week study throughout which participants were asked to evaluate their progress regarding a primary goal (class grade goal) or subgoal (weekly study hours goal), and success or failure varied naturally. When progress was lacking, participants in the primary goal condition experienced the largest decreases in mood and expectancy. These results suggest that it is optimal to evaluate goal progress at the lower, subgoal level, particularly after failure feedback.     

Blue or red? The effects of colour on the emotions of Chinese people

Two experiments were performed to examine the effects of red and blue on the emotional pleasure of Chinese people. Experiment 1 explored the effects of the ‘physical’ colours red and blue on emotion, and the results showed that red induced positive and negative emotion, while blue only induced positive emotion. Experiment 2 further explored the effects of the ‘verbal’ colours red and blue on emotion, and the results showed that red induced only positive emotion, while blue induced neither positive nor negative emotion. The findings indicate that the influence of colour on emotion is rooted in both natural and social associations. For Chinese, the associations between blue and positive emotion, and red and negative emotion, were natural associations; however, the associations between red and positive emotion were social associations. Moreover, physical colour and verbal colour stimuli induced emotions by activating different mechanisms: physical colour induced emotions via both natural and social associations, whereas verbal colour induced emotions via social associations.     

Stress and emotional valence effects on children's versus adolescents’ true and false memory

Despite considerable interest in understanding how stress influences memory accuracy and errors, particularly in children, methodological limitations have made it difficult to examine the effects of stress independent of the effects of the emotional valence of to-be-remembered information in developmental populations. In this study, we manipulated stress levels in 7–8- and 12–14-year-olds and then exposed them to negative, neutral, and positive word lists. Shortly afterward, we tested their recognition memory for the words and false memory for non-presented but related words. Adolescents in the high-stress condition were more accurate than those in the low-stress condition, while children's accuracy did not differ across stress conditions. Also, among adolescents, accuracy and errors were higher for the negative than positive words, while in children, word valence was unrelated to accuracy. Finally, increases in children's and adolescents’ cortisol responses, especially in the high-stress condition, were related to greater accuracy but not false memories and only for positive emotional words. Findings suggest that stress at encoding, as well as the emotional content of to-be-remembered information, may influence memory in different ways across development, highlighting the need for greater complexity in existing models of true and false memory formation.     

Who benefits from chatting, and why? The roles of extraversion and supportiveness in online chatting and emotional adjustment

The current study aimed to provide more insight into the role of online chatting in young adults' emotional adjustment. A model was tested that takes into account (a) extraversion of individuals who communicate online, (b) the kind of peers these individuals communicate with online (i.e., online-exclusive peers vs. friends), and (c) the extent to which effects of online chatting on emotional adjustment are mediated by individuals' ability to provide support to others. Young adults (age M = 18.9) filled out questionnaires about themselves and their fellow students at three measurements with a 4-month interval. Results showed that only for less extraverted individuals, chatting with peers found exclusively online directly predicted higher self-esteem and indirectly predicted less depressive symptoms through increases in supportiveness. Thus, results supported a model of social compensation where effects of online chatting with online-exclusive peers improved young adults' emotional adjustment.     

When does partner devaluation predict emotional distress? Prospective moderating effects of reassurance-seeking and self-esteem

Coyne's (1976b) interpersonal theory of depression asserts that devaluation and rejection by relationship partners may exacerbate depressive symptoms. We tested this assertion empirically and investigated two theoretically based moderators of this effect: reassurance-seeking and self-esteem level. Dating women (N= 134) completed measures of depression, reassurance-seeking, and self-esteem at Time 1 and a measure of depression at Time 2 six weeks later. Male partners completed a measure of devaluation of the women. Partner devaluation was not associated with increased emotional distress for women across the entire sample. However, significant moderating effects of both reassurance-seeking and self-esteem level were found. Partner devaluation predicted increased emotional distress among women who reported high levels of reassurance-seeking and among women who reported low levels of self-esteem. Results are discussed in terms of convergence with Coyne's theory.     

Is the contribution of the amygdala to the sex- and enhancement-related effects of emotional memory time-dependent?

A new focus in the field of emotional memory is the study of sex-related differences. Whether the sex-related lateralization of amygdala function (i.e., the female-left/male-right effect) in the emotional enhancement of memory (EEM) is time-dependent remains unclear. To evaluate this phenomenon, we conducted a two time-point study (20 min vs. 24 h) using fMRI and behavioral paradigms. We found that the right amygdala predicted 20-min EEM, while the left amygdala predicted 24-h EEM. The sex-related lateralization of amygdala function was not detected in either the 20-min or the 24-h EEM. Our results further confirm and extend the idea that the amygdala exhibits a lateralized and time-dependent dissociation, occurring even in the 24-h EEM relative to the 20-min EEM. The present and previous studies indicate that sex-related lateralization of amygdala function occurs in the 2- to 3-week EEM, but it does not occur in the 1-week, 24-h, or less than 30-min EEM, suggesting that this effect on emotional memory may also be time-dependent.