Implementing family‐friendly employment practices in banking industry: Evidences from some African and Asian countries

We examined the effects of family‐friendly policies (child‐care benefits and work flexibility benefits) on organizational commitment and work–family conflict in four developing countries: China, India, Kenya, and Thailand. We also explored the boundary condition (e.g., perceived importance of family‐friendly programmes) under which family‐friendly policies are more (or less) effective in influencing organizational commitment and reducing work–family conflict. Results revealed national similarities on the effect of flexibility benefits on organizational commitment and work–family conflict. Specifically, we found that across the four countries work flexibility‐related family‐friendly policy was positively related to organizational commitment and negatively to perceived work–family conflict among those who perceived this policy as more important than less important. Instead, national variations are found in the results regarding child‐care benefits. Among these four countries, Kenya and Thailand are two countries in which child‐care‐related family‐friendly policies showed a significant and positive relationship with organizational commitment and/or a significant and negative relationship with work–family conflict. We also found child‐care‐related family‐friendly policies had differential effect among people with various perception of policy importance in Kenya and Thailand, but not in China and India. Particularly, child‐care‐related family‐friendly policy results in greater organizational commitment and lower work–family conflict among those who perceived this policy as more important than less important in Kenya and Thailand. Implications for cross‐cultural research, theory and practice are discussed.     

Work and family domain stressors and support: Within‐ and cross‐domain influences on work–family conflict

The purpose of this study is to examine the within‐ and cross‐domain influences of work and family domain stressors and support on two forms of work–family conflict (i.e. WIF: work interference with family, and FIW: family interference with work). To test our hypotheses, we collected multi‐source data from 248 Hong Kong employees and their spouses. Among the proposed work domain antecedents of WIF, time commitment and work role expectation were significant. Among the proposed family domain antecedents of FIW, parental demands were significant. Direct cross‐domain effects included family role expectation and parental demand on WIF and work role expectation and family‐friendly policies on FIW. Tests of the moderating effects of work and family support resulted in support for both within‐domain and cross‐domain interactions. Implications for researchers and human resource managers are discussed.     

新生代知识员工队伍的工作家庭冲突——基于人口特征差异交互效应的视角

本研究以来自高科技企业的500名新生代知识员工为样本,采用单因变量多因素方差分析法揭示了工作家庭冲突的人口特征差异,以及不同人口特征变量之间的交互效应。检验结果表明：（1）新生代知识员工的工作家庭冲突存在显著的性别差异与工龄差异,而职位层次差异并不显著;（2）工作家庭冲突的性别差异分别与工龄差异、职位层次差异之间存在显著的二维交互效应;（3）性别差异与工龄差异、职位层次差异之间存在显著的三维交互效应。     

Win–Win–Win: The Influence of Company‐Sponsored Volunteerism Programs on Employees,NGOs, and Business Units

Although the number of firms adopting corporate volunteerism programs is rising steadily, very few firms are assessing the benefits of such programs on target groups, such as employees and nongovernmental organizations (NGOs), and identifying the conditions under which benefits to the various groups are maximized. This study addresses both by examining the conditions of employees’ corporate volunteer assignments that lead to increased employee engagement, sustainability of the volunteers’ project within the NGO, capability development for the business unit, and employees’ continuation of volunteerism. Using a longitudinal and multisource design, responses from 116 corporate volunteers from a global pharmaceutical organization are matched with responses from their NGO managers and their business unit managers at 3 points in time: at the start of the volunteer assignment, at the end of the assignment, and 6 months after the completion of the assignment. Across these outcomes, we found that employees’ volunteer assignments are most valuable when they are international, when the volunteers perceive that their projects contribute meaningfully the NGO's functioning, when volunteers have professional skills (and are able to use them), when there are opportunities for skills to be developed that can be applied in the volunteers’ regular work role, and when the NGOs have tangible resources to sustain the volunteers’ projects.     

Social group norms,school norms,and children's aggressive intentions

This study examined whether the effect of social group norms on 7‐ and 10‐year‐old children's aggression can be moderated or extinguished by contrary school norms. Children (n=384) participated in a simulation in which they were assigned membership in a social group for a drawing competition against an outgroup. Participants learnt that their group had a norm of inclusion, exclusion, or exclusion‐plus‐relational aggression, toward non‐group members, and that the school either had a norm of inclusion, or no such norm. Findings indicated that group norms influenced the participants' direct and indirect aggressive intentions, but that the school norm moderated the group norm effect, with the school's norm effect tending to be greater for indirect vs. direct aggression, males vs. females, and younger vs. older participants. Discussion focused on how school norms can be developed, endorsed, and presented so that they have their most lasting effect on children. Aggr. Behav. 36:195–204, 2010. © 2010 Wiley‐Liss, Inc.     

Does work–family conflict mediate the relationship between work–family culture and self‐reported distress? Evidence from five Finnish organizations

This study examined whether perceived work–family conflict would function as a mediator in the link between work–family culture perceptions and self‐reported distress. Data were obtained from employees (N=1,297) of five Finnish organizations representing both the public (local social and health care, school, and labour departments) and the private sectors (paper mill, IT company). The results showed that perceived work–family conflict functioned as a partial mediator between employees' perceptions of work–family culture and self‐reported distress in two organizations (i.e. in the social and health care department and paper mill), whereas the relationship turned out to be direct in the other three organizations (i.e. the education, labour departments and IT company). Thus, a supportive work–family culture was related directly and indirectly, through reduced work–family conflict, to the well‐being of employees.     

Supervisor Support and Organizational Commitment: The Role of Work–Family Conflict,Job Satisfaction,and Work–Life Balance

Building on conservation of resources theory and social exchange theory, the author examined the relationship between supervisor support and organizational commitment through work–family conflict, work–life balance, and the job satisfaction of employees working in the financial sector in Australia. The study comprised 305 employees recruited through an online survey. Results indicate that supervisor support is negatively related to work–family conflict. In turn, work–life balance and job satisfaction are negatively linked to work–family conflict. The results further show that both work–life balance and job satisfaction are positively related to organizational commitment. Theoretical and practical implications, as well as limitations, are discussed.     

Fairness and discrimination: English versus Welsh

It has previously been suggested that there is a generic norm of conflict between groups so that when a differentiation is perceived between one group and another there is a predisposition to discriminate against the outgroup. The present study investigates whether this norm of conflict operates in social situations involving differentiation over real issues, or to what extent behavior is modified by norms of fairness. The research examined English and Welsh groups and found that when there was an opportunity of giving equal rewards to both parties about one-third of subjects acted in this fair way. Never as many as one-third of subjects acted in the most discriminatory way possible, and the remainder modified or tempered their discrimination. Behavior in this situation was felt to be the result of opposing internal norms for fairness and discrimination. Differences were found between the English and Welsh subjects. The Welsh showed more discrimination against the outgroup, while discrimination in favor of the outgroup was more common among the English. It is hypothesized that that effect may be characteristic of the behavior of ‘top-dogs’ and ‘underdogs’.     

Your work is interfering with our life! The influence of a significant other on employee job search activity

This research draws on family systems theory to examine the influence of the significant other on employees’ job search behaviours. Data from 102 matched pairs of employees and their significant others showed that significant others’ perception of the employee's work‐to‐family conflict was positively related to the employee's job search activity after controlling for employee self‐reported work‐to‐family conflict. Contributions and implications are discussed.     

Work–family interface from a life and career stage perspective: The role of demands and resources

Work–family conflict and enrichment are experiences that occur daily and have substantial consequences for employees, their families, and the organizations that employ them. The aim of the current review is to make a link between life and career stage, work and family conditions, and the work–family interface. The basic proposition is that life stages partly determine career development, and consequently the specific working conditions (job demands and job resources) and family conditions (family demands and family resources) that individuals are exposed to. As a result, the specific demands and resources in the work and family domains determine to what extent individuals experience that work and family are conflicting or enriching life domains. In this review we suggest that individuals in early adulthood will experience high inter‐role conflict and low facilitation due to high demands and low resources in both life domains, while individuals in late adulthood will experience the opposite pattern; that is, low conflict and high facilitation due to low demands and high resources in both domains. Individuals in middle adulthood will experience high work–family conflict but also high family–work facilitation due to the presence of high job demands and resources in both life domains. Integrating life and career stage perspectives and the experience of work–family interface is of notable practical utility because it provides a mechanism to make more informed decisions about the relative need for and corresponding benefits of work–family programs.     

A Towel Less: Social Norms Enhance Pro-Environmental Behavior in Hotels

Previous research has shown that normative appeals to engage in environmentally friendly behavior were most effective when they were accompanied by a provincial norm (e.g., when norms matched individuals’ immediate situational circumstances). Analyzing hotel guests’ towel-use during their stay, the current study tests whether messages employing provincial norms were more effective in reducing towel-use than standard environmental messages. In line with previous findings, guests of two hotels used significantly fewer towels when provincial normative appeals—rather than standard environmental messages—were communicated. These findings corroborate to the body of research demonstrating the power of social norms on environmental behavior.     

On being both with us and against us: a normative conflict model of dissent in social groups.

Although past research has demonstrated a positive relationship between collective identification and normative conformity, there may be circumstances in which strongly identified members do not conform but instead choose to challenge group norms. This article proposes a normative conflict model, which distinguishes between nonconformity due to dissent (challenging norms to change them) and nonconformity due to disengagement (distancing oneself from the group). The normative conflict model predicts that strongly identified members are likely to challenge group norms when they experience conflict between norms and important alternate standards for behavior, in particular when they perceive norms as being harmful to the group. Data in support of the model are reviewed, mechanisms by which external variables may influence dissent in social groups are elaborated, and the model is linked to contemporary perspectives on collective identity.     

Capturing a More Complete View of Employees’ Lives Outside of Work: The Introduction and Development of New Interrole Conflict Constructs

This research introduces 4 new constructs that reflect interrole conflict (i.e., work‐to‐personal, personal‐to‐work, family‐to‐personal, and personal‐to‐family conflict) and provide a more complete view of the roles and responsibilities employees experience outside of work. An integration of interrole conflict literature and research on work and nonwork roles or domains highlights the importance of considering an individual's personal domain, which includes activities one pursues because of his or her own interests (e.g., friends, hobbies, community). Unfortunately, without conflict measures pertaining to this new role, researchers cannot clearly understand how roles other than family interfere with individuals’ work role including how interrole conflict impacts employees who do not have significant responsibilities in the family domain. Five phases of research across 4 separate samples were conducted in order to develop measures for the 4 new conflict constructs and to examine relationships with important work, family, life, and health outcomes. Findings from multisource data, including self‐rated, coworker‐rated, as well as single and nonsingle participants, show that the 4 new forms of interrole conflict have significant implications for employees and organizations.     

Positive and negative effects of family involvement on work-related burnout

We aimed to explain the influence of family involvement on feelings of burnout among employees who combine work and family tasks. As proxies for family involvement, we used the family structure (partner, number and age of children) and family tasks (e.g. hours spent on household chores). We compared conflict theory and enrichment theory, and investigated how well they explain the relationship between family involvement and feelings of burnout. Based on a sample of 1046 employees at 30 Dutch organizations, the results showed that the presence of young children and doing more household chores were positively related to feelings of burnout, whereas having children reduced employees’ feelings of burnout. We also investigated interaction effects of gender and gender-role norms. We conclude that family life can reduce work-related burnout and that for men, the relationship between family involvement and feelings of burnout differs depending on whether they have traditional or modern gender-role norms.     

工作性通信工具使用与双职工夫妻的幸福感：基于溢出-交叉效应的分析

工作性通信工具使用(W_ICTs)是一种新兴的工作行为,指员工在非工作时间使用通信工具处理工作。为帮助组织和个人从整体上了解W_ICTs对员工生活的影响并对其进行管理,以278对配对调查数据为样本,基于溢出?交叉效应视角探讨了 W_I C Ts 与双职工夫妻幸福感的关系及作用机制。结构方程模型分析发现：丈夫和妻子的W_I C Ts均可通过加剧个体的工作→家庭冲突、诱发夫妻之间的社会阻抑行为进而降低双方的幸福感,同时也可通过促进个体的工作→家庭增益、抑制夫妻之间的社会阻抑行为进而提升双方的幸福感;但整体而言,妻子的 W_ICTs会显著降低夫妻双方的幸福感,而丈夫的 W_ICTs不会显著影响夫妻双方的幸福感。研究提示,组织在进行 W_I C Ts管理时,应充分考虑其对女性员工的负向影响;就员工个体而言,男性和女性均可通过加强与配偶的沟通,减少夫妻间的社会阻抑行为,进而预防 W_I C Ts 的不良影响,促进W_I C Ts的积极影响。     

Technology‐Related Pressure and Work–Family Conflict: Main Effects and an Examination of Moderating Variables

With the increased use of computers for completing work, as well as the interconnectivity that the technology enables, more and more workers are experiencing technology‐related pressure. Although it is known that this pressure occurs, especially for employees who complete the majority of their work on computers, little is known about the outcomes that result from it. This study attempts to fill this void by examining work–family conflict (WFC) as a potential consequence stemming from technology‐related pressure. Additionally, we examine negative affectivity, social stressors, and job control as moderators of the technology‐related pressure/WFC association. We investigated these relationships in a sample of 283 workers, all of whom complete the majority of their work on the computer.     

The Dynamic Interaction of Personal Norms and Environment‐Friendly Buying Behavior: A Panel Study1

A deeper understanding of the attitude–norm–behavior relationship in the environmental field can be obtained by analyzing the dynamic interaction over time between relevant attitudinal variables and specific behaviors of interest. This article is based on a panel survey with a random sample of about 1,500 Danes interviewed up to 3 times in 1998 to 2000, regarding their purchase of organic food products. The panel analysis reveals that the stronger are consumers' personal norms about buying organic food products and the less they perceive organic products as expensive, the greater the likelihood that they change their purchase patterns in favor of organic products. Furthermore, one can observe significant cross‐lagged paths from past behavior to belief and norm variables.     

Group motives in threatening contexts: When a loyalty conflict paradoxically reduces the influence of an anti‐discrimination ingroup norm

The influence of pro‐ versus anti‐discrimination ingroup norms on Swiss nationals' attitudes towards foreigners was investigated as a function of national identification and perceived material ingroup threat. As predicted, results revealed a significant interaction between identification and threat: High identifiers showed a more negative attitude than low identifiers mainly when perceived threat was high. In other words, high identifiers conformed to the pro‐discrimination norm, but showed a counter‐conformity effect for the anti‐discrimination norm. Additional results revealed that high identifiers actually disagreed with the anti‐discrimination norm when perceived threat was high, but that they were more attached to the ingroup. These findings suggest that when the ingroup norm is not an appropriate response to an ingroup threat (i.e. anti‐discrimination norm), high identifiers find themselves in a loyalty conflict: they are unable to simultaneously conform to the group norm and protect the group. This conflict was resolved through a compensatory mechanism: High identifiers distanced themselves from the ingroup norm in order to protect the group (i.e. by increasing negative attitudes towards foreigners) but reinforced other ingroup ties (i.e. by increasing attachment to the ingroup values). Copyright © 2008 John Wiley & Sons, Ltd.     

Family boundary characteristics,work–family conflict and life satisfaction: A moderated mediation model

Although work–family border and boundary theory suggest individuals' boundary characteristics influence their work–family relationship, it is largely unknown how boundary flexibility and permeability mutually influence work–family conflict and subsequent employee outcomes. Moreover, the existing work–family conflict research has been mainly conducted in the United States and other Western countries. To address these gaps in the work–family literature, the present study examines a moderated mediation model regarding how family boundary characteristics may influence individuals' work–family conflict and life satisfaction with a sample of 278 Chinese full‐time employees. Results showed that employees' family flexibility negatively related to their perceived work interference with family (WIF) and family interference with work (FIW), and both these two relationships were augmented by individuals' family permeability. In addition, WIF mediated the relationship between family flexibility and life satisfaction; the indirect effect of family flexibility on life satisfaction via WIF was stronger for individuals with higher family permeability. The theoretical and managerial implications of these findings are discussed.     

Children's social groups and intergroup prejudice: Assessing the influence and inhibition of social group norms

A simulation group study examined whether the effects of group norms on 7‐ and 9‐year‐old children's intergroup attitudes can be moderated by a contrary school norm. Children learnt that their school had an inclusion norm, were assigned to a group with an outgroup inclusion or exclusion norm, and indicated their ingroup and outgroup attitudes under teacher surveillance or not. Results revealed reduced outgroup liking when the group had an exclusion norm, but that the effect was moderated when the school had an inclusion norm, especially among the older children. The participants’ ingroup liking was also reduced, but teacher surveillance had no effect on attitudes. The findings are discussed in relation to possible strategies to moderate social group norm effects.