Do conflict management styles affect group decision making? Evidence from a longitudinal field study

This study examined the relationship between group conflict management styles and effectiveness of group decision making in 11 ongoing, naturally occurring workgroups from 2 large U.S. organizations. The major postulate of the study was that groups develop norms regarding how they will manage conflicts that carry over to affect other activities, such as decision making, even when these activities do not involve open conflict. To determine the impact of conflict management style on decision effectiveness, a longitudinal design was used that identified conflict management styles in the initial portion of each team's series of meetings and then analyzed a group decision taken in a meeting near the end of that series. Group conflict management styles were determined using observational methods, and decision effectiveness was measured using multiple indices that tapped member, facilitator, and external observer viewpoints. Task complexity also was considered as a possible moderating variable. The findings suggest that groups that developed integrative conflict management styles made more effective decisions than groups that utilized confrontation and avoidance styles. Groups that never developed a stable style were also less effective than groups with integrative styles.     

A longitudinal study of real-life decision making: Choosing a college

Three hundred and twenty two college-bound high school students described aspects of their college decision-making processes. Students listed their criteria as well as the alternatives (i. e., schools) under consideration, rated the importance of each criterion, and rated each alternative with respect to each criterion. They also gave their overall impressions of each alternative. Finally, students rated their comfort with the decision-making process and, at the conclusion of the study, reported on how many schools they had applied to, had or had not been accepted at, were waiting to hear from, or were waitlisted at. Students consider four or five alternatives, and use eight to ten criteria in evaluating them. These figures do not change appreciably over the course of the process, although only about half the criteria or/and slightly more than half of the schools considered at one time are considered again 6 months later, and there are several changes in the kinds of criteria considered at different points in time. There was a marginally significant trend for higher ability and average ability students to consider more criteria, more distinct types of criteria, and more alternatives than do lower ability students. There were no gender differences in this regard. Gender differences and academic ability group differences were apparent, however, in the types of criteria students reported. Participation in multiple sessions in this study had few reliable effects on decision-making performance. Students were given a list of 34 standard criteria at each session, and incorporated some of these into their own lists of criteria during subsequent sessions. However, there was no indication that repeated participation led students to adopt a more analytical strategy than they would have otherwise. Data were compared with three linear models of information integration. Models using data with multiple criteria better fit the students' data than did a model using only the most important criterion. Higher ability students were particularly better able to integrate information according to linear models.     

Biased information search in group decision making

Research has shown that people prefer supporting to conflicting information when making decisions. Whether this biased information search also occurs in group decision making was examined in three experiments. Experiment 1 indicated that groups as well as individuals prefer supporting information and that the strength of this bias depends on the distribution of the group members' initial decision preferences. The more group members had chosen the same alternative prior to the group discussion (group homogeneity), the more strongly the group preferred information supporting that alternative. Experiment 2 replicated these results with managers. Experiment 3 showed that the differences between homogeneous and heterogeneous groups reflect group-level processes. Higher commitment and confidence in homogeneous groups mediated this effect. Functional and dysfunctional aspects of biased information seeking in group decision making are discussed.     

Complex decision making: A longitudinal study of process and performance

Two studies using a computer-simulated, strategy-formulation game and business students were conducted using simultaneous verbal protocols. It was found that a number of information-processing and information-evaluation thought processes were significantly related to game performance. Consistent with what is known about individual decision making, the present results suggest that, for the task used in this study, individuals who engage in causal analysis perform better than those who do not. But those who focus on negative emotions, blindly repeat previously successful decisions, and engage in illogical through processes perform more poorly than those who do not. Causal replication using real managers within organizational settings, however, is needed before firm conclusions can be drawn from this research.     

Multialternative decision field theory: a dynamic connectionist model of decision making

The authors interpret decision field theory (J. R. Busemeyer & J. T. Townsend, 1993) as a connectionist network and extend it to accommodate multialternative preferential choice situations. This article shows that the classic weighted additive utility model (see R. L. Keeney & H. Raiffa, 1976) and the classic Thurstone preferential choice model (see L. L. Thurstone, 1959) are special cases of this new multialternative decision field theory (MDFT), which also can emulate the search process of the popular elimination by aspects (EBA) model (see A. Tversky, 1969). The new theory is unique in its ability to explain several central empirical results found in the multialternative preference literature with a common set of principles. These empirical results include the similarity effect, the attraction effect, and the compromise effect, and the complex interactions among these three effects. The dynamic nature of the model also implies strong testable predictions concerning the moderating effect of time pressure on these three effects.     

Triadic decision making in lexical memory

Word and category recognition was investigated in the context of other stimuli, where the semantic distance relationships among the stimuli were derived from multidimensional scaling. On each trial, three horizontal strings of letters were presented. In the word condition, a positive response was required when the three strings formed three words; in the category condition, a positive response was required when the three strings formed words belonging to the same category. The results indicated that: (a) category decisions take about 150-200 msec longer than do word decisions, (b) word decisions are facilitated by a common categorical membership but semantic distances within the category are relatively unimportant, and (c)within-category semantic distances systematically altered response time for the category condition. It was hypothesized that semantic distance relationships may be sensitized for categorical decisions, but that only large semantic distances function effectively for word decisions.     

Impulsive decision making and working memory

Decision making that favors short-term over long-term consequences of action, defined as impulsive or temporally myopic, may be related to individual differences in the executive functions of working memory (WM). In the first 2 experiments, participants made delay discounting (DD) judgments under different WM load conditions. In a 3rd experiment, participants high or low on standardized measures of imupulsiveness and dysexecutive function were asked to make DD judgments. A final experiment examined WM load effects on DD when monetary rewards were real rather than hypothetical. The results showed that higher WM load led to greater discounting of delayed monetary rewards. Further, a strong direct relation was found between measures of impulsiveness, dysexecutive function,and discounting of delayed rewards. Thus, limits on WM function, either intrinsic or extrinsic, are predictive of a more impulsive decision-making style.     

共情关怀对公平决策的影响——来自ERP的证据

本研究运用事件相关电位技术(event-related potential, ERP)和最后通牒博弈范式(ultimatum game, UG)考察了共情关怀对公平决策的影响。实验采用2 (状态共情关怀: 有共情关怀vs.无共情关怀) × 3 (分配公平性: 公平vs.劣势不公平vs.优势不公平)被试内设计, 共37名被试参与实验, 被试作为响应者选择是否接受提议者的分配提议。行为结果显示劣势不公平条件下, 有共情情境的接受率高于无共情情境; 优势不公平条件下呈现相反的结果。ERP结果显示: 对于他人提出的优势不公平提议, 无共情情境较有共情情境下诱发了更负的前部N1 (anterior N1, AN1), 有共情情境比无共情情境下诱发了更大的P2波幅; 有共情情境下, 他人提出的劣势不公平提议较优势不公平和公平提议诱发了更负的内侧额叶负波(medial frontal negativity, MFN); P3在公平条件下的波幅较劣势不公平条件下更大, 并未受到共情关怀的调节。这些结果表明共情关怀不仅调节了公平决策行为, 还调节了公平加工的早期注意和动机及之后的认知和情绪加工, 但由P3表征的高级认知过程仅受到公平性的调节而不受共情水平的影响。     

Group decision making by experts: field study of panels evaluating medical technologies

Decision-making processes and their outcomes were investigated in six consensus development conferences at the National Institutes of Health in which panels of experts evaluated new medical technologies. One hundred seventy-seven self-administered questionnaires were obtained from participants in these conferences. Questionnaire data were analyzed along with data derived from content analyses of the six consensus statements (CS) produced by the conferences. Results of these analyses provide considerable support for the hypotheses that the quality of the outcome (i.e., the CS) is determined by the existence of an interaction process, a decision procedure, and a chairperson, which facilitate the exchange of relevant information. Strong disagreements among the panelists appear to inhibit such exchange and harm the quality of the CS. Personal satisfaction appears to be more strongly related to the quality of the process and of the information disseminated than to the quality of the outcome. A clear relation was found between the panelists' status and expertise, their participation in the process, and their contribution to the CS. The pattern of these findings is quite similar to that obtained in laboratory studies. The role of preconference organizational factors, such as the selection of conference questions, panel, and speakers, and the characteristics of the technology are discussed.     

Evidence for an equality heuristic in social decision making

Subjects read a story in which five business partners needed to allocate the profits and expenses of the partnership in a fair and reasonable manner. Each of the partners worked independently and produced different gross incomes between $140 and $285. The gross incomes were to be divided into expenses and profits. Subjects were asked to fill in fair allocations in an accounting ledger. Three factors were manipulated: the target of the allocation task (either the expenses or the profits), the causal attributions for the differences in gross incomes (internal, external, or both), and whether the subjects were asked to fill in both columns (expenses and profits) or just one.

The results supported the hypothesis that the subjects heuristically used equality to make their allocations. Over 70% of the subjects allocated at least one column equally (although the frequency of equality use varied as a function of both the target of the allocation and the attribution given). Subjects allocated the target columns equally more often than non-target columns, even though equality for one column implied inequality for the other. The use of equality was also sensitive to the attribution given for the performance differences. Differences due to external factors, i.e., the number of people showing up at the market, produced the most equal allocations of profits (with unequal expenses) while the internal attribution produced the highest proportion of equal expense allocations (with unequal profits).     

Long-term gaze cueing effects: Evidence for retrieval of prior states of attention from memory

When people observe other individuals shift gaze to a particular location, the observer's attention automatically and rapidly shifts to the same location. Initial studies provided evidence in support of the idea that such gaze-evoked shifts of attention were transient, no longer being observed after about 1000 ms. However, in contrast to the idea that gaze shifts of attention are transitory, the current work suggests that under certain conditions long-term gaze cueing effects can be detected over a period of 3 minutes. We propose that attention states that are activated when encoding an object such as a face can be retrieved from memory when the face is re-encountered some minutes later.     

Authoritarianism as a personality trait: Evidence from a longitudinal behavior genetic study

Authoritarianism has long been conceived of as a highly stable personality trait ( and ), though recent accounts have argued that authoritarianism is too malleable to justify this conception. We provided a test of the trait conception of authoritarianism by measuring its stability in a community sample of twins over a 15 year period, and by identifying the source of any stability with biometric modeling. Our results showed that authoritarianism exhibited a high degree of rank-order stability (r = .74). Biometric analyses indicated that this stability derived primarily from genetic influences, with changes in authoritarianism due to the unique experiences of the individual. In both of these respects, our results were highly comparable to those reported for other personality traits in previous work, indicating support for the trait conception of authoritarianism. Other results of note included a higher degree of stability among the more educated portion of the sample, supporting a hypothesis by Krosnick and Alwin (1989).     

Homemaking as an occupational plan: Evidence from a national longitudinal study

While several guidelines for avoiding sexist language in career materials have been published, little empirical evidence exists to support the assumption that sexist language in career information has deleterious effects on clients. The purpose of this study was to explore the effects of sex-biased language in occupational information on subject interest and attitudes regarding gender appropriateness of occupations. Eighth-grade students read occupational briefs on two occupations presented in either neutral, female-biased, or male-biased language. Results showed a nonsignificant language effect and a significant sex difference in interest in the occupations. A significant three-way interaction (language by subject sex by occupation) was found for gender-appropriateness ratings. The findings, together with previous research, suggest that language may have little impact on specific occupational interests, but may affect other career attitudes related to interests.     

Single-process versus multiple-strategy models of decision making: Evidence from an information intrusion paradigm

When decision makers are confronted with different problems and situations, do they use a uniform mechanism as assumed by single-process models (SPMs) or do they choose adaptively from a set of available decision strategies as multiple-strategy models (MSMs) imply? Both frameworks of decision making have gathered a lot of support, but only rarely have they been contrasted with each other. Employing an information intrusion paradigm for multi-attribute decisions from givens, SPM and MSM predictions on information search, decision outcomes, attention, and confidence judgments were derived and tested against each other in two experiments. The results consistently support the SPM view: Participants seemingly using a “take-the-best” (TTB) strategy do not ignore TTB-irrelevant information as MSMs would predict, but adapt the amount of information searched, choose alternative choice options, and show varying confidence judgments contingent on the quality of the “irrelevant” information. The uniformity of these findings underlines the adequacy of the novel information intrusion paradigm and comprehensively promotes the notion of a uniform decision making mechanism as assumed by single-process models.     

Somatic markers,working memory,and decision making

The somatic marker hypothesis formulated by Damasio (e.g., 1994; Damasio, Tranel, & Damasio, 1991) argues that affective reactions ordinarily guide and simplify decision making. Although originally intended to explain decision-making deficits in people with specific frontal lobe damage, the hypothesis also applies to decision-making problems in populations without brain injury. Subsequently, the gambling task was developed by Bechara (Bechara, Damasio, Damasio, & Anderson, 1994) as a diagnostic test of decision-making deficit in neurological populations. More recently, the gambling task has been used to explore implications of the somatic marker hypothesis, as well as to study suboptimal decision making in a variety of domains. We examined relations among gambling task decision making, working memory (WM) load, and somatic markers in a modified version of the gambling task. Increased WM load produced by secondary tasks led to poorer gambling performance. Declines in gambling performance were associated with the absence of the affective reactions that anticipate choice outcomes and guide future decision making. Our experiments provide evidence that WM processes contribute to the development of somatic markers. If WM functioning is taxed, somatic markers may not develop, and decision making may thereby suffer.     

Prototype matching: a strategy for social decision making

College students responded to a series of questionnaires while they were in the process of selecting housing from a choice of seven available options for the coming fall. Questionnaires concerned their self-concepts, their housing prototypes, their preferences in housing, and their goals in housing selection. Overall analyses of the self-to-prototype matching strategy suggest that most students indeed prefer the type of housing for which their prototype of the "representative" resident most closely matches their self-perceptions. More important, we obtained individual differences in attention to self-fit in situations. Of individuals who reported that they had interpersonal goals in the housing selection task, those who reported that many personality characteristics (both positive and negative) were untrue of self were more systematic in their use of the self-to-prototype matching rule, this was also true of low self-monitors. Neither pattern of individual differences obtained for students with practical goals in the housing decision.     

Heuristics and criterion setting during selective encoding in visual decision making: Evidence from eye movements

When making a decision, people spend longer looking at the option they ultimately choose compared to other options—termed the gaze bias effect—even during their first encounter with the options (Glaholt & Reingold, 2009a, 2009b; Schotter, Berry, McKenzie & Rayner, 2010). Schotter et al. (2010) suggested that this is because people selectively encode decision-relevant information about the options, online during the first encounter with them. To extend their findings and test this claim, we recorded subjects' eye movements as they made judgements about pairs of images (i.e., which one was taken more recently or which one was taken longer ago). We manipulated whether both images were presented in the same colour content (e.g., both in colour or both in black-and-white) or whether they differed in colour content and the extent to which colour content was a reliable cue to relative recentness of the images. We found that the magnitude of the gaze bias effect decreased when the colour content cue was not reliable during the first encounter with the images, but no modulation of the gaze bias effect in remaining time on the trial. These data suggest people do selectively encode decision-relevant information online.