产品绿色属性信息对消费者决策的双刃剑效应：形成机理与边界机制

在消费者行为学领域,以往有关绿色消费的研究多聚焦于促进和阻碍消费决策的客观因素和社会心理因素,并分析绿色营销策略在消费者心理或行为层面的积极效应,却很少对产品绿色属性信息的负面结果效应进行探讨。本研究以企业绿色产品策略为研究切入点,在划分绿色属性信息内容维度的基础上,探讨产品绿色属性信息对消费者决策行为的双刃剑效应。首先,基于风险-收益、认知平衡和积极情感多个研究视角,构建起产品绿色属性信息影响消费者行为决策的多层次整合模型;其次,从个体心理表征因素和外部情境因素出发探讨减弱负面效应的边界机制。     

禀赋效应对产品更换决策的影响

以禀赋效应理论为研究基础, 通过两个情景实验对产品更换过程中买卖双方的决策心理进行了研究。实验1表明, 在以旧换新活动中新产品的买方对旧产品的价格有高估的倾向, 对新产品的价格有低估的倾向; 相反, 新产品的卖方对旧产品的价格有低估的倾向, 而对于新产品的价格有高估的倾向, 这说明产品更换决策中存在着双重的禀赋效应。实验2表明, 新产品的买方对旧产品的属性评价显著高于新产品的卖方, 对新产品的属性评价显著低于新产品的卖方, 说明属性评价也存在禀赋效应的特征。双重禀赋效应的存在从消费者行为的角度解释了为什么消费者会出现创新抵制行为。     

数字效应对消费者行为的影响及其心理机制

经济学理性人假说判定, 个体对同一个事物的认知和需求不会随事物表征方式以及个体信息处理方式的改变而改变。同时, 消费者旨在运用最低成本获得最大收益, 实现经济效用最大化。然而消费者行为领域的学者对此提出了相反的主张。他们指出, 当个体解读刺激物数量化属性时, 不仅会对用不同数字和单位表征的同一数量判断出现偏差, 还会受到数字启动的影响, 对用不同数字表示的同一商品产生不同的需求, 甚至做出违反经济效用最大化的决策, 产生了数字效应。不同的心理机制对数字效应如何导致消费者非理性行为进行了解释。在此基础上, 对数字效应在消费者行为领域的未来研究方向进行了展望。     

社会比较：对比效应还是同化效应

社会比较直接影响人类的自我评价,对其产生两种相反的效应,即对比效应和同化效应。本文系统地回顾了社会比较的对比效应和同化效应的相关研究;并从关注自我、关注比较目标和关注自我与比较目标之间的关系三个不同方面,阐述了对社会比较效应产生调节作用的各种不同因素;最后,从一种整合和信息的视角,阐述了产生对比效应和同化效应的心理机制——选择性通达（SA）模型     

评估零效应的三种统计方法CSSCI

在心理学研究中,研究者可能需要评估效应是否不存在,但常用的原假设显著性检验无法提供支持零效应的证据。因此,实践中研究者要么对p>0.05的情况进行回避,要么错误地认为p>0.05支持了原假设。近年来,等价检验、贝叶斯估计和贝叶斯因子逐渐被用于评估零效应。文章介绍了这三种方法的原理,并通过两个实例分析,展示三种方法的实际应用。这三种评估零效应的方法能够帮助心理学研究者在实际研究中进行合理的统计推断和研究决策。     

框架效应及其认知机制的研究进展

框架效应违背了不变性原则,是描述性决策理论违背规范性理论的经典异像。以亚洲疾病问题为代表的经典框架效应又称作风险选择框架效应,此外还包括特征框架效应等不同类别。框架效应受损益值类型和大小等社会线索影响。除展望理论可以解释其认知机制外,模糊痕迹理论和概率心理模型等也对此加以解释。框架效应的脑机制在大脑右半球和杏仁核等区域。文章最后对全文做了总结及展望。     

消费者满意度测量中的光环效应

以中国铁路客运服务为研究对象,采用问卷调查的方法,证实了在消费满意度实际测量中光环效应存在的客观性,并验证了消费者满意度测量中同样存在总体印象和显著维度两种光环效应。进一步研究发现,无论上述哪种类型光环效应,其影响都是通过对满意度直接影响较大的维度进行传递;因此,企业在改进消费者满意度时,完全可以利用光环效应,通过改进显著维度来弥补其他维度的不足。     

消费者拍照行为影响消费体验的双刃剑效应

拍照是消费者对体验进行视觉记录的手段。虽然拍照“打卡”成为人们的日常生活和企业营销的重要工具,但目前未发现有文章系统介绍拍照行为对消费体验的影响。拍照行为通过调整注意资源和认知参与对消费体验产生双刃剑效应。具体而言,拍照行为会给消费者带来以“视觉体验红利”为主的红利效应;还会因缺失其他感官(嗅觉、味觉、听觉或触觉)的真实体验产生“匮乏效应”。个人因素和情景因素是拍照行为影响消费体验的重要边界条件。未来研究可以从比较不同拍照内容的效应差异、研究环境变量在拍照效应中的影响、拓展拍照的双刃剑效应在企业营销层面的研究等方面展开。     

决策中的图形框架效应

决策框架效应作为一种违背不变性原则的非理性偏差, 已经得到研究的广泛证实。本研究突破了传统研究中主要由语言描述引发框架效应的限制, 从图形表征这一新的视角对图形框架效应做了深入探讨。本研究共包括6个实验, 通过操纵选项在不同图形表征版本中物理属性差异的突出性, 发现在表达信息不变的情况下, 人们判断和决策的偏好会受到图形表征的影响, 即出现了图形框架效应。研究结果表明, 图形框架效应普遍存在于各种决策情境以及各种图形表征方式中。基于属性替代理论和齐当别原则, 我们提出了一种解释图形框架效应内部作用机制的两阶段心理加工模型--图形编辑的齐当别模型(The Graph-edited Equate-to-differentiate Model, GEM)。     

判断与决策中的锚定效应

versky和Kahneman提出锚定与调整启发式以来,锚定效应在不同领域判断与决策研究中得到广泛验证,提出了不同类型的锚定效应、多种研究范式、心理机制的不同理论观点,以及锚定效应作为有关心理现象的内在作用机制。文章阐述了锚定效应的最新研究进展,提出应深化对锚的种类和形态研究,以丰富的技术手段发展锚定效应神经心理机制研究,系统地进行锚定效应影响因素研究,深入探讨锚定现象对人的心理与行为的正负面影响以及锚定效应与其他有关心理现象间的关系     

揭秘经济管理中的行为异象：心理账户理论的应用启示

2017年Richard H. Thaler获得诺贝尔经济学奖, 其重要的研究贡献之一是催生并发展了心理账户理论。心理账户理论被广泛用于解释经济管理中的行为异象。文章以消费决策、金融管理决策两大领域的应用研究为外在逻辑, 以心理账户的设立、运算和关闭过程的特点为内在逻辑, 重点探讨了消费决策中的“标签效应”、“预算效应”、“价格幻觉”、“解耦效应”和“效用偏差”; 金融管理决策中的“粘蝇纸效应”、“薪酬感知之谜”、“税收-投资之谜”、“会计信息披露之谜”和“处置效应”十大行为异象。文章进一步提出未来可能的两个研究方向, 一是通过眼动技术和认知神经科学方法揭示心理账户影响行为决策的内在过程及神经机制; 二是将心理账户理论应用于“以小拨大”的行为助推, 助力政府公共管理和企业管理决策。     

Confidence via correction: The effect of judgment correction on consumer confidence

At times, consumers are motivated to reduce the influence of a product recommendation on their judgments. Based on previous research, it is unclear whether this correction process will increase or decrease consumers' confidence in their judgments. We find that source credibility moderates the effect of correction on confidence: correction decreases confidence when a product recommendation comes from a high credibility source but increases confidence when the same message comes from a low credibility source. As a result, correction increases the effectiveness of recommendations from low credibility sources on purchase intentions. Notably, this “confidence via correction” effect is further moderated by elaboration, such that the effect is attenuated for high elaboration consumers. Our results have implications for understanding consumers' reactions to persuasive messages and for both marketing practitioners and consumer protection agencies using correction cues to influence message persuasiveness.     

虚拟销售代理的拟人效应

网络购物中的虚拟销售代理(Virtual Sales Agent)是指通过口头或非口头形式与消费者互动和交流的具有拟人化特征的动态人物形象, 它可以为消费者提供商品和服务的信息以及必要的帮助。近年来, 大量研究证实了虚拟销售代理的拟人效应, 即当在网络购物环境中加入拟人化的销售代理时, 就会对购物者的在线购物过程感知体验和购物意向产生积极影响。相关理论从不同视角解释了虚拟销售代理拟人效应发生的原因。综述以往的实证研究发现, 虚拟销售代理拟人效应的发生受到虚拟销售代理特征、消费者因素以及商品因素等方面的影响; 社会临场感、个性化服务知觉、社会支持感、信任和风险感知是拟人效应发生的内在心理机制。未来研究应关注虚拟销售代理拟人效应的神经生理基础, 丰富拟人效应发生的影响因素, 加强对个性化定制虚拟销售代理的研究, 探讨虚拟销售代理的消极影响, 以及不利于虚拟销售代理使用的障碍性因素。     

Help or hinder? When recommendation signage expands consideration sets and heightens decision difficulty

This research examines whether recommendation signage helps or hinders the consumer when faced with choosing from large product assortments. In spite of frequent usage and retailer intuition suggesting that providing recommendation signs (e.g., “Best Seller,” “Award Winner”) should help consumers in the choice process, we propose that signs can hinder choice for consumers with more developed preferences by adding to the complexity and difficulty of the decision process. In three experiments using horizontally differentiated products in multiple categories, we provide evidence that recommendation signs create preference conflict for consumers with more developed preferences, leading these consumers to form larger consideration sets and ultimately experience more difficulty from the decision-making process. In addition, we show that these effects are mitigated for consumers with less developed preferences and when the choice is from a small assortment. The results suggest that recommendation signage may not be an effective tool for aiding choice from large assortments; instead signage can exacerbate the difficulties associated with having too many choices, with implications on purchase quantity.     

In Defense of Consciousness: The Role of Conscious and Unconscious Inputs in Consumer Choice

Although the argument that unconscious inputs are often key determinants of consumer decision making is compelling, it may be overstated, particularly with respect to choice. A comparison of the effect of conscious inputs (e.g., the attributes of options in the choice set) and unconscious inputs (e.g., a seemingly irrelevant observation or task) indicates that the former have a significant advantage. In particular, the impact of conscious inputs is supported by choice task norms and is less susceptible to being lost in the “noise” that is characteristic of most natural consumer environments (e.g., stores). Indeed, although consumers often have limited insight into influences and processes producing their choices, the assumption that consumers base their choices on conscious, willful evaluation of task‐relevant inputs has been quite successful in explaining a wide range of phenomena. It is expected that future research will put greater emphasis on the interactions between conscious and unconscious influences on decision making.     

Making Decisions in Foreign Languages: Weaker Senses of Ownership Attenuate the Endowment Effect

Although the number of bilingual consumers is expanding, research on the impact of language on consumer decision making is scarce. The current research examines the endowment effect, which is a fundamental consumer decision‐making regularity, under native versus foreign language processing. I show that the endowment effect, which refers to higher valuation of a given product by sellers than buyers, is attenuated when sellers and buyers process information in a foreign language due to a decrease in sellers’ valuation of the product. I further document empirical evidence for the underlying mechanism of this finding. Thinking in a foreign language diminishes the impact of affective reactions on sellers’ judgment, which results in lowered sense of psychological ownership. This lowered sense of psychological ownership significantly decreases sellers’ valuation to a level comparable to the valuation of buyers. The implications of these results for theory and practice, and avenues for future research are discussed.     

Are Two Reasons Better Than One? The Role of Appeal Type in Consumer Responses to Sustainable Products

In the face of the growing prevalence of multiple appeals to sustainable consumption in marketers’ sustainable product communications, we examine the efficacy, in terms of consumer reactions, of adding an extrinsic appeal (e.g., “Purchase this green product to save money!”) to an intrinsic appeal (e.g., “Purchase this green product to save the environment!”) based communication for a sustainable product. Three studies provide support for our basic assertion that, compared to an intrinsic appeal, joint appeals (i.e., an intrinsic and extrinsic appeal together) reduce consumer preference for sustainable products. As well, these studies demonstrate that this adverse effect of joint appeals is based on a lowering of consumers’ attributions of the company's sustainability efforts to intrinsic motives (e.g., to the company's genuine concern for the environment). Finally, not all consumers react adversely to joint appeals; relative to intrinsic appeals, such appeals increase, rather than decrease, the intrinsic attributions and sustainable product preferences for consumers with lower involvement with sustainable consumption.     

消费者网上购物决策模型分析

首先回顾了消费者传统购物决策模型,消费者网上购物行为及其决策类型,探讨了传统购物决策模型与网上购物决策模型的区别和联系,并在目前存在的三种传统购物决策模型和四种网上购物决策模型的基础上,根据我国电子商务发展情况,提出综合的购物决策模型,对网上购物决策过程今后的研究方向作出了预测与建议     

Predicting Happiness: How Normative Feeling Rules Influence (and Even Reverse) Durability Bias

Consumers’ purchase decisions are often influenced by a simple assessment of how long they expect an anticipated purchase (e.g., buying a sports car or a new outfit) will make them happy. Unfortunately, affective forecasts are prone to durability bias (i.e., the overes‐timation of the duration of felt emotions in response to a future event). Here, this article suggests that normative beliefs, or “feeling rules,” often underlie emotion forecasts. This account suggests that affective forecasts can be influenced by external normative communications and that conditions exist where affect duration may be underestimated rather than overestimated—thus demonstrating a reversal of durability bias. Such reversals occur when existing norms advocate attenuated emotional responses (e.g., one should not be overly impacted by minor setbacks or small imperfections). This article discusses how marketers can influence consumers’ happiness forecasts by modifying salient norms for consumer groups or product categories.     

应用层次析分法和模糊综合评判研究保健品消费心理

将层次分析方法与模糊综合评判理论相结合,以营养成分、包装情况、价格因素、广告宣传、售后服务为一级评判指标,以保健品专卖店、大型超市、小型超市、杂货店、厂家邮购五种销售渠道为二级评价指标,给出一种模糊判断的权重计算方法,建立了保健品消费心理的层次模糊决策模型。应用该模型对长春地区消费者的保健品消费心理进行了测试,结果表明：测试结果与实际销售情况相符。说明应用该方法建立起来的模型在了解消费者对保健品的消费心理方面是可行的,同时也为新型保健品的开发和市场推广提供了一定的依据。