When do low‐power customers complain? The joint effects of chronic sense of personal power and complaint success on complaining intentions

In the customer complaint literature, researchers have found that the lack of an incidental sense of power is one of the reasons why customers do not complain. However, two issues are left unanswered: does a chronic sense of power influence consumer complaining behavior, and how individuals who feel chronically powerless can be encouraged to complain when dissatisfied. The present study is intended to address this topic. Drawing on the approach–inhibition theory of power, we argue that the probability of complaint success increases the complaint behavior of customers with a low chronic sense of power, thereby mitigating the differences in the complaint behavior of consumers with low and high power. The three studies indicated that a low chronic power was negatively associated with complaining intentions and that this association was mitigated by the perceived success of complaining.     

Is causal induction based on causal power? Critique of Cheng (1997)

The authors empirically evaluate P. W. Cheng's (1997) power PC theory of causal induction. They reanalyze some published data taken to support the theory and show instead that the data are at variance with it. Then, they report 6 experiments in which participants evaluated the causal relationship between a fictitious chemical and DNA mutations. The power PC theory assumes that participants' estimates are based on the causal power p of a potential cause, where p is the contingency between the cause and the effect normalized by the base rate of the effect. Three of the experiments used a procedure in which causal information was presented trial by trial. For these experiments, the power PC theory was contrasted with the predictions of the probabilistic contrast model and the Rescorla-Wagner theory. For the remaining 3 experiments, a summary presentation format was employed to which only the probabilistic contrast model and the power PC theory are applicable. The power PC theory was unequivocally contradicted by the results obtained in these experiments, whereas the other 2 theories proved to be satisfactory.     

Digital power: exploring the effects of social media on children’s spirituality

Digital culture is a prominent factor in the formation of children’s identity and relational experiences, with high percentages of children in many countries participating in gaming and social networking activities. Yet little scholarly work has addressed the ways in which various patterns of engagement in digital culture call into question current assumptions about childhood identity formation and relationality and the repercussions of formational and relational shifts on children’s spirituality. This essay explores ways in which digital culture functions as a spiritually enriching force in children’s lives, paying particular attention to the potential value of social networking for children’s spiritual well-being and the ways in which the internet’s positive aspects may mask other, more corrosive, elements.     

What's so funny about not having money? The effects of power on laughter

Two studies tested the hypothesis that occupying a position of low power increases the likelihood of laughter, presumably as a means of gaining friends and supporters. In Study 1, participants laughed more at an interviewer's jokes when the interviewer controlled their cash rewards than in the absence of monetary contingencies. Study 2 found that low-power participants (manipulated again by expecting that someone else would decide their cash rewards) laughed more than high-power participants even when they were alone. Low power also increased laughing at a fellow low-power coworker. These findings suggest that low power motivates interest in making friends and hence increases behaviors that promote social bonding.     

Processing power and delay—Limits on human performance

A computational approach to cognition is developed that has both broad scope and precision. The theory is based on a few simple assumptions and draws its conclusions from an analysis of limits on computational activity. These limits are a delay limit and a processing power limit. The theory explains published findings on memory span, measurement of spatial numerosity (and subitization), total-time effects, and the behavior of RT curves for the Sternberg item recognition experiment.     

Hardguy software: ‘Balance of power’

Chris Crawford, Balance of Power: International Politics as the Ultimate Global Game, Redmond, WA, Microsoft Press, 306 pages, $10.95.

Chris Crawford, Balance of Power: Geopolitics in the Nuclear Age, Mindscape, $49.95.     

Does power magnify the expression of dispositions?

Conventional wisdom holds that power holders act more in line with their dispositions than do people who lack power. Drawing on principles of construct accessibility, we propose that this is the case only when no alternative constructs are activated. In three experiments, we assessed participants' chronic dispositions and subsequently manipulated participants' degree of power. Participants then either were or were not primed with alternative (i.e., inaccessible or counterdispositional) constructs. When no alternatives were activated, the responses of power holders--perceptions of other people (Experiment 1), preferences for charitable donations (Experiment 2), and strategies in an economic game (Experiment 3)--were more in line with their chronically accessible constructs than were the responses of low-power participants. However, when alternatives had been activated, power holders' responses were no longer more congruent with their dispositions than were the responses of low-power participants. We propose a single mechanism according to which power increases reliance on accessible constructs--that is, constructs that easily come to mind-regardless of whether these constructs are chronically or temporarily accessible.     

Does power boost happiness? The relative importance of personal versus social power in two cultures

Researchers have revealed that power has both independent and interdependent aspects, and how the two dimensions are activated depends on contextual goals and values. In the present study, we tested the differential effects of power on happiness in two cultures that differ in their relative emphasis of social relations. We hypothesized that in an interdependent culture (South Korea), power based on interpersonal connectedness (i.e., social power) would enhance happiness more than would power that stems from independence from others (i.e., personal power). In contrast, in an independent culture (America), we examined whether personal power would bring more happiness than would social power. Findings showed that social power increased life satisfaction but personal power decreased affective well‐being among Korean participants. In contrast, American participants' personal power enhanced their subjective well‐being, but their well‐being did not differ by levels of social power. Implications of these findings for types of power, happiness, and culture are discussed.     

Why do superiors attend to negative stereotypic information about their subordinates? Effects of power legitimacy on social perception

Power can be defined as control over other people's outcomes. Using this definition, we explored the impact of power on attentional processes involved in impression formation. Because powerful individuals may want to maintain and justify their position, powerful participants should pay particular attention to negative stereotype‐consistent information about their subordinates. In contrast, powerless participants should devote their attention to stereotype‐inconsistent information in an attempt to increase their control over the social context. Study 1 directly manipulated control by assigning participants to the role of leader or subordinate in a task group. Results showed that, compared to subordinates, leaders devoted more attention to negative stereotypic attributes. Study 2 manipulated the legitimacy of power and replicated the pattern found in Study 1 but only when power was illegitimate. Our findings suggest that the experience of power can be associated with feelings of threat, especially when power is illegitimate, thereby orienting impression‐formation processes toward information likely to maintain the existing social structure. We discuss our results in the context of current work on motivated social cognition, social identity, and legitimisation. Copyright © 2000 John Wiley & Sons, Ltd.     

The client: Therapist's partner or therapist's opponent? thoughts on the question of power and cooperation in therapy

The difference in process and outcome of two therapies conducted by the author with families having a psychotic adolescent is considered. Attention is paid to the fact that in one case the client was regarded theoretically as an opponent and in the other as a partner. It is concluded that the contention thatthe therapist must decide whether to be influential or cooperative arises from a logical confusion by failing to recognize that therapy cannot be anything other than cooperation.Originally published as part of a special issue on the power metaphor guestedited by Klaus G. Deissler inZeitschrift fur systemische Therapie (1986),4, 253–257. Translated by S. Awodey.     

Can negative affect eliminate the power of first impressions? Affective influences on primacy and recency effects in impression formation

Can good or bad mood influence the common tendency for people to form judgments based on first impressions? Based on research on impression formation and recent work on affect and social cognition, this experiment predicted and found that positive mood increased, and negative mood eliminated the primacy effect. After an autobiographical mood induction (recalling happy or sad past events), participants (N = 284) formed impressions about a character, Jim described either in an introvert-extrovert, or an extrovert-introvert sequence (Luchins, 1958). Impression formation judgments revealed clear mood and primacy main effects, as well as a mood by primacy interaction. Primacy effects were increased by positive mood, consistent with the more assimilative, holistic processing style associated with positive affect. Negative mood in turn eliminated primacy effects, consistent with a more accommodative, externally focused processing style. The relevance of these findings for first impressions in everyday judgments is considered, and their implications for recent affect-cognition theories are discussed.     

The cerebral balance of power: confrontation or cooperation?

Two visual search experiments were carried out using as stimuli large letters made of small identical letters presented in right, or left, or central visual fields. Considering the spatial frequency contents of the stimuli as the critical variable, Experiment 1 showed that a left-field superiority could be obtained whenever a decision had to be made on a large (low frequency) letter alone, and a right-field advantage emerged when a small (high frequency) letter had to be processed. Experiment 2 showed that the two levels of structure of the stimulus were not encoded at the same rate and that at very brief exposure, only the large letter could be accurately identified. This was accompanied by a left-field superiority, whether or not the stimulus contained the target. These results are interpreted as revealing a differential sensitivity of the hemispheres to the spatial frequency contents of a visual image, the right hemisphere being more adept at processing early-available low frequencies and the left hemisphere operating more efficiently on later-available low frequencies. From these and other experiments reviewed, it is suggested that (a) cerebral lateralization of cognitive functions results from differences in sensorimotor resolution capacities of the hemispheres; (b) both hemispheres can process verbal and visuospatial information, analytically and holistically; (c) respective hemispheric competence is a function of the level of sensorimotor resolution required for processing the information available.     

Driven by power? Probe question and presentation format effects on causal judgment

It has been proposed that causal power (defined as the probability with which a candidate cause would produce an effect in the absence of any other background causes) can be intuitively computed from cause-effect covariation information. Estimation of power is assumed to require a special type of counterfactual probe question, worded to remove potential sources of ambiguity. The present study analyzes the adequacy of such questions to evoke normative causal power estimation. The authors report that judgments to counterfactual probes do not conform to causal power and that they strongly depend on both the probe question wording and the way that covariation information is presented. The data are parsimoniously accounted for by an alternative model of causal judgment, the Evidence Integration rule.     

Challenging ‘the they’: an Heideggerian reflection on the impact of power figures in children’s spiritual lives

Through the lens of Heideggerian’s Being and Time, this paper examines the world of ‘the they’ for twenty-first century children, highlighting perceived power figures in their lives. Exploring philosophically how the falling of a child’s Dasein from its primordial state into ‘the they’ culminates in an inauthentic presentation of self, it will then describe how spiritual educators might encourage a turning of the tide, allowing children to be critically aware of contingent influencers and to act upon them from a position of authenticity.     

Does elevated power lead to approach and reduced power to inhibition? Comment on Keltner, Gruenfeld, and Anderson (2003)

D. Keltner, D. H. Gruenfeld, and C. Anderson (see record 2003-00307-004) stated a set of propositions postulating independent effects for elevated power and reduced power. The present commentary argues that past studies have permitted examining the opposite effects but not the specific effects of high and low power. Suggestions are made for improving designs and formulating analytic strategies that would permit evaluating the specific assertions that elevated power increases approach and reduced power increases inhibition.     

Less power or powerless? Egocentric empathy gaps and the irony of having little versus no power in social decision making

The authors investigate the effect of power differences and associated expectations in social decision making. Using a modified ultimatum game, the authors show that allocators lower their offers to recipients when the power difference shifts in favor of the allocator. Remarkably, however, when recipients are completely powerless, offers increase. This effect is mediated by a change in framing of the situation: When the opponent is without power, feelings of social responsibility are evoked. On the recipient side, the authors show that recipients do not anticipate these higher outcomes resulting from powerlessness. They prefer more power over less, expecting higher outcomes when they are more powerful, especially when less power entails powerlessness. Results are discussed in relation to empathy gaps and social responsibility.     

The buffering power of overt socially supportive and unsupportive behaviors from the significant other on posttraumatic stress disorder individuals’ emotional state

Background and objectives: Social support is one of the three strongest predictors of posttraumatic stress disorder (PTSD). In the present study, we aimed to assess the buffering power of overt socially supportive and unsupportive behaviors from the significant other, in a group with PTSD and a comparison group. Design and methods: A total of 46 individuals with PTSD and 42 individuals with obsessive-compulsive disorder (OCD) or panic disorder (PD) completed diagnostic interviews and an anxiety-oriented social interaction with a significant other. Heart rate of participants was continuously measured during this interaction and overt social behaviors from the significant other were recorded on videotape and coded using a validated system. Results: Changes in heart rate in PTSD participants correlated negatively with changes in overt socially supportive behaviors from their significant other (r from ?.36 to ?.50, p?<?.05), while changes in overt unsupportive social behaviors from their significant other did not yield any significant correlation (r from ?.01 to .05, p?>?.05). No such statistically significant association emerged in the group with OCD or PD (r from .01 to ?.27, p?>?.05). Conclusions: This study sustain the buffering power of overt supportive behaviors from the significant other on heart rate changes in PTSD.     

The power of being heard: The benefits of ‘perspective-giving’ in the context of intergroup conflict

Although hundreds of dialogue programs geared towards conflict resolution are offered every year, there have been few scientific studies of their effectiveness. Across 2 studies we examined the effect of controlled, dyadic interactions on attitudes towards the ‘other’ in members of groups involved in ideological conflict. Study 1 involved Mexican immigrants and White Americans in Arizona, and Study 2 involved Israelis and Palestinians in the Middle East. Cross-group dyads interacted via video and text in a brief, structured, face-to-face exchange: one person was assigned to write about the difficulties of life in their society (‘perspective-giving’), and the second person was assigned to accurately summarize the statement of the first person (‘perspective-taking’). Positive changes in attitudes towards the outgroup were greater for Mexican immigrants and Palestinians after perspective-giving and for White Americans and Israelis after perspective-taking. For Palestinians, perspective-giving to an Israeli effectively changed attitudes towards Israelis, while a control condition in which they wrote an essay on the same topic without interacting had no effect on attitudes, illustrating the critical role of being heard. Thus, the effects of dialogue for conflict resolution depend on an interaction between dialogue condition and participants' group membership, which may reflect power asymmetries.     

Knowledge is power? Outcome probability information impairs detection of deceptive intent

The benefits and costs of prior expectations that are (i.e., congruent) or are not in harmony (i.e., incongruent) with action outcomes appear to be balanced; however, researchers have yet to examine the influence on skilled detection of deception. In this study we investigated whether response bias resulting from probability information (a) is stronger for low-skilled than high-skilled participants, (b) is stronger for deceptive actions than genuine actions, and (c) impairs the discriminability of genuine and deceptive actions. High-skilled (n = 15) and low-skilled (n = 15) soccer players responded to life-sized projected video clips showing an oncoming opponent taking the ball to their left or right, with or without a deceptive ‘stepover’ action. Three probability conditions were used with respect to outcome direction: 50/50, 67/33, and 83/17. Participants responded by stepping on one of two corresponding pressure mats, as if attempting to intercept the player. Response accuracy for genuine and deceptive actions was used to generate measures of bias (c) and sensitivity (d’). The results confirmed stronger probability bias for deceptive actions than genuine ones, and for low-skilled than high-skilled participants. Congruence between high outcome probability and the direction of the fake significantly enhanced the effectiveness of the deceptive action. The study provides the first evidence that outcome probability information impairs skilled detection of deceptive intent.