The utility of verbal and behavioral assessments of value.

Subjects lived in a laboratory apartment for up to 30 days, engaging in ordinary activities such as reading, sewing, and artwork. The amount of time devoted to each activity was recorded and compared with periodic verbal ratings of the amount of time devoted to the activities. The verbal and observational assessments of the time distribution were very similar, but there were some discrepancies. Based on self-reports and on observation of time actually devoted to the activities, contingencies were arranged in which time devoted to one activity produced time available for a second activity. When the contingency relation was based on behavioral assessment, predictions of time redistribution were more accurate than when the relations were based on verbal assessment. The close correspondence between observed distributions of time and verbally assessed distributions was probably due to the well-specified situation and rigorous assessment methods. Contrary to some cognitive-behavioral accounts, the contingency results suggest that verbal assessment is not necessarily preferable to observation when the two make discrepant predictions. It is suggested that verbal reports might be used more often in behavior analysis in place of lengthy or difficult observations, and attention is drawn to a personality model that parallels important components of behavior analysis.     

The behavioral inhibition system and the verbal information pathway to children's fears

The behavioral inhibition system (BIS) is the neurological substrate of trait anxiety and is linked to the development of anxiety disorders. Three experiments are reported that investigate the moderating influence of the BIS on 1 pathway to fear: threat information. In all studies, children were given verbal information about a set of novel animals, and their BIS sensitivity was measured. The results suggest that BIS sensitivity (a) facilitates attentional biases to stimuli associated with threat information and (b) facilitates behavioral avoidance of novel stimuli associated with threat information. This suggests a possible mechanism through which the BIS may promote the acquisition of animal fears.     

Pleasant hostility: Disidentified consumers' emotional and behavioral reactions to a brand crisis

This research explores how consumers react in a crisis situation that happens to a brand with which they disidentify. Consumer–brand disidentification (CBD) is a state of self‐categorization regarding the separation from and rejection of a brand. It predestines individuals to move away from and go against the misbehaving company because the failure of the object of disidentification provides a perfect opportunity for them to validate their identity. We argue that disidentification is closely related not only to a person's propensity to behave but also to feel in a specific way. Surveys data were collected in the United States and Germany to answer the research question regarding the role of emotions in the relationship between CBD and consumers' intention to demonstrate brand‐opposition behavior. Volkswagen, which experienced a crisis related to its manipulation of emission tests, served as the brand stimulus. The results show that CBD can stimulate hostile emotions and schadenfreude, which can function as mediators of the influence of disidentification on brand opposition (negative word‐of‐mouth, brand avoidance, punishing the brand). This research contributes to the growing body of research on the “dark side” of consumer‐brand relationships and its perils for brands. It also enhances understanding of the role of emotions in (dis)identification and social identity research and widens the scholarship on emotions in crises. Managerial implications include to thoroughly consider trade‐offs of creating a strong and unique brand that may give rise to disidentification; monitoring negative voices, especially online; and differentiating disidentified consumers from other types of opposing stakeholders.     

Training teachers in behavioral consultation and therapy: An analysis of verbal behaviors

This study evaluated the relative effectiveness of two teacher-training packages under two analogue consultation conditions in a 2 × 2 completely randomized factorial design. The subjects were 56 elementary school teachers in an urban school district in Arizona. The conditions included a training package of classroom behavior modification and consultation, a training package of consultative service procedures, and general multidisciplinary team processes (a nonspecific control). The consultation conditions included one variant in which very specific consultant questions were presented, and a second in which much more general, somewhat vague, consultant elicitors were presented to subjects in problem-identification, problem-analysis, and problem-evaluation behavioral consultation analogue interviews. The effectiveness of these training packages was evaluated in respect to knowledge of behavior modification principles and concepts, and the frequency of specific categories of consultee verbal behaviors. The results indicated that the experimental training package was effective in increasing teachers' knowledge of behavioral procedures and in increasing the frequency of teacher verbalization regarding overt child behaviors and behavioral intervention plans during the problem identification and problem analysis phases of consultation. It was also found that even after training, specific consultant questions were important in eliciting consultee statements related to environmental conditions surrounding behavior. The use of more general consultant verbal behaviors resulted in significantly more vague, unspecified, and irrelevant types of consultee verbalizations. Implications for future research are discussed.     

Problems in the neighbourhood: Formulating noise complaints across dispute resolution services

When people are in dispute with their neighbours, there are multiple routes to resolution, and different services have a range of remits to support it. This article explores how noise complaints are reported to dispute resolution mediation and local council environmental services in the United Kingdom. A collection of 315 recorded telephone calls were transcribed and analysed using discursive psychology, underpinned by conversation analytic methods. Analysis focused on how the same kinds of noise complaint were formulated for the remit and provision of the service called. In mediation calls, callers directly attributed the source of the noise to the agent of its production (e.g., “it's about the neighbour”). However, reference to “the neighbour” was typically omitted (at least initially) in calls to environmental health services (e.g., “I need to speak to someone about disturbance”). This comparative analysis of different settings reveals the significance of service remit for the design of complaints and the relevance of attributing cause in making a case for aid. Comparing two settings provides a propitious opportunity to demonstrate that noise is not a physically objective phenomenon or neutral category but institutionally formulated social conduct.     

Psychologists'' and teachers'' reactions to mental health and behavioral school consultation

School psychologists and elementary school teachers were shown videotapes of a psychologist consulting with a teacher, with the psychologist using either behavioral or mental health consultation techniques. Problem situations and teacher-consultee verbalizations did not differ across the two sets of videotapes. Afterwards, subjects judged the effectiveness of of the consultation and the personal attributes of the consulting parties. In general, teachers preferred behavioral consultation, while psychologists rated the mental health consultation as more effective. Implications of these findings for consultation reaearch and practice are discussed.     

Sex differences in behavioral reactions to provocation of anger

The purpose of this study was to examine sex differences in behavioral reactions to provocation of anger. In a field study, 72 subjects recorded all anger-arousing incidents for a 2-wk. period. Physical and Verbal Antagonism were found in more reports by men while Passive Consent was noted in more reports by women. For a laboratory study, 101 subjects responded to self-report scales of behavioral responses after exposure to an insulting letter. No sex differences were noted in subjects' self-reports of behavioral reactions. Variations in design are brought to bear in interpreting the findings.     

sleep complaints,behavioral characteristics and vital exhaustion in myocardial infarction cases

Abstract

Prodromal symptoms of vital exhaustion and sleep complaints are increasingly being recognized as important risk indicators for myocardial infarction (MI). In this study, the relationships between vital exhaustion, behavioral characteristics, and MI, and between several sleep complaints and MI were investigated. The subjects were 133 male cases with first MI, 192 male hospital controls, and 133 male neighborhood controls. The instruments used were the Maastricht Questionnaire (vital exhaustion), the Life Styles Questionnaire (sleep complaints, coffee consumption, and current smoking), and the Structured Interview (Type A behavior). All sleep complaints, vital exhaustion, Type A behavior, excessive coffee consumption, and current smoking occurred significantly more often in MI-cases. After controlling for these potential confounders, and age, most sleep complaints retained significant associations with MI, in particular often taking naps during the day and waking up in the morning feeling tired and exhausted.     

Repeated interrogations: verbal and non‐verbal cues to deception

The major aim of this study was to investigate to what extent verbal and non‐verbal features of liars' and truth‐tellers' behaviour change during the course of repeated interrogations. After seeing a staged event, 24 suspects (12 liars and 12 truth‐tellers) were interrogated three times over a period of 11 days. In terms of the non‐verbal features, and in line with our prediction, we found that the liars displayed significantly fewer smiles, self‐manipulations, pauses, and less gaze aversion than truth‐tellers. Furthermore, over time the initial differences between liars' and truth‐tellers' non‐verbal behaviour increased for smiles, gaze aversion and pauses. In addition, we found that the cue ‘richness of detail’—the most indicative verbal marker for truth as given in previous research—had no discriminative power at any of the interrogation sessions. Finally, and in contrast to beliefs held by supposed expert lie‐catchers (e.g. judges and police officers), truthful and deceptive statements were found to be equally consistent over time. The psycho‐legal implications of the above findings are discussed. Copyright © 2002 John Wiley & Sons, Ltd.     

Emotional and behavioral reactions to social undermining: A closer look at perceived offender motives

This study examined how perceptions of underlying offender motives affect victims’ emotional and behavioral reactions toward their offender. Perceived offender motives of malice and greed were embedded in a cognition–emotion–behavior model based on theories of attribution, forgiveness and revenge, and tested in the context of social undermining. Findings suggested that victims distinguished between offender malice and greed, and that these attributions shaped subsequent emotional reactions, which in turn demonstrated independent relations with revenge, avoidance, and reconciliation.     

Taking offense: effects of personality and teasing history on behavioral and emotional reactions to teasing

This study investigated how global personality traits and teasing history are related to participants' emotional and behavioral reactions to an actual teasing event. College undergraduates (N = 108) worked on a task with a same-sex confederate. While interacting, the confederate either teased participants about how slowly they were working on the task or made a benign comment about the nature of the task. Analyses revealed that even mild teasing can generate negativity towards the teaser and interaction. More interestingly, however, personality moderated reactions to teasing, as teasing condition interacted with each of the Big Five personality domains in theoretically meaningful ways. Childhood teasing history also moderated reactions to teasing, as frequent victims and frequent teasers responded in different ways.     

The fleeting gleam of praise: cognitive processes underlying behavioral reactions to self-relevant feedback

We propose that a preference for favorable social feedback (i.e., self-enhancement) requires only that feedback be characterized as favorable or unfavorable but that a preference for self-confirming feedback (i.e., self-verification) is based on a more elaborate set of cognitive operations that requires both the characterization of feedback and a subsequent comparison of that feedback to a representation of self stored in memory. Study 1 set the stage for testing this hypothesis by showing that depriving people of processing resources interfered with their tendency to access their self-conceptions. In Studies 2 and 3, participants who were deprived of resources preferred the favorable, self-enhancing evaluator, whereas control participants displayed a preference for the self-verifying evaluator, even if that evaluator was relatively unfavorable.     

You give me the chills: embodied reactions to inappropriate amounts of behavioral mimicry

In the research reported here, we investigated how suspicious nonverbal cues from other people can trigger feelings of physical coldness. There exist implicit standards for how much nonverbal behavioral mimicry is appropriate in various types of social interactions, and individuals may react negatively when interaction partners violate these standards. One such reaction may be feelings of physical coldness. Participants in three studies either were or were not mimicked by an experimenter in various social contexts. In Study 1, participants who interacted with an affiliative experimenter reported feeling colder if they were not mimicked than if they were, and participants who interacted with a task-oriented experimenter reported feeling colder if they were mimicked than if they were not. Studies 2 and 3 demonstrated that it was not the amount of mimicry per se that moderated felt coldness; rather, felt coldness was moderated by the inappropriateness of the mimicry given implicit standards set by individual differences (Study 2) and racial differences (Study 3). Implications for everyday subjective experience are discussed.