From Information‐Seeking Behavior to Meaning Engagement Practice.

We invite readers of this colloquy on information‐seeking behavior to reconsider the worldview that structures scholarly and practical thinking about information‐seeking behavior as a mode of human activity. We propose an alternative formulation–meaning engagement practice–to draw into relief the assumptions that tacitly underpin the investigation of information‐seeking behavior. We develop this alternative by contrasting information with meaning, seeking with engagement, and behavior with practice. By rethinking information‐seeking behavior through the lens of meaning engagement practice, avenues for theoretical development and systematic investigation of communication more generally are recovered. We ground our case for meaning engagement practice in four research contexts: modeling the user in information mediation, information access and browsing as relevant processes for understanding information‐seeking behavior, the products and by‐products of an information‐seeking behavior worldview in psychiatric evaluation, and approaches to the design of mediation practices that encourage reflection.     

Examining predictors and consequences of information seeking in close relationships

The management of information in close relationships plays a critical role in our well‐being (e.g., S. Petronio, 2002 ). Since relational partners often desire to be “in the know” about one another, the relative absence of inquiry into the process of information seeking in close relationships is puzzling. Recently, W. Ickes, J. W. Dugosh, J. A. Simpson, and C. L. Wilson (2003) examined that process and showed important ways in which the motivation to acquire relationship‐threatening information may be harmful to relationships. We extend their work and apply the newly developed Theory of Motivated Information Management (W. A. Afifi, & Weiner, 2004 ) to close relationships. In addition, we test the consequences of information seeking for short‐term changes in relationship commitment. Two hundred and twenty‐two participants thought of something that their relational partner did or said for which they wanted more information, then completed 2 surveys, 3 weeks apart, measuring cognitive and behavioral factors related to the information‐management process. Results reveal several factors that influence the seeking of information in close relationships (e.g., issue importance, anxiety, expected outcomes, and perceived efficacy), show benefits of an indirect search for information in the face of negative expectancies, and suggest several directions for future research.     

Sensemaking during organizational entry: Changes in newcomer information seeking and the relationship with psychological contract fulfilment

In this study, insight is given into the temporal nature of psychological contract‐related information seeking during organizational entry, by examining how the frequency of information seeking changes across the first year of employment for a sample of 280 newcomers. We examined the pattern of changes in the frequency of information seeking from four sources (supervisor, co‐workers, mentors, and other newcomers) and about two content dimensions of the psychological contract (organizational inducements and employee contributions). We also investigated if information‐seeking behaviours were related to the evaluation of the psychological contract and whether these relationships changed over time. The data were analysed using Latent Growth Modelling. The results indicated that information seeking about the psychological contract decreases significantly over the first year of employment, with the exception of information seeking from supervisors, indicating that for different targets of information different information seeking patterns exist. Employees seek more information on organizational inducements than on employee contributions. We found a positive association between information seeking during the initial weeks after entry and evaluations of psychological contract fulfilment after 3 months, but changes in information seeking after this initial period were not associated with changes in psychological contract fulfilment. Finally, we found that younger newcomers engaged more frequently in information seeking from co‐workers and other new hires compared to older newcomers. Implications for theories on psychological contract formation and future research are discussed.     

Information Seeking Within Organizations

In this article, both the literature on employee feedback‐seeking behavior and the literature on information seeking by organizational newcomers are reviewed. This review highlights the various motives that affect the decision of whether or not to seek information, shows how the strength of those motives is affected by both characteristics of the individual and characteristics of the organizational context, and reviews evidence that information seeking has beneficial outcomes. The author then offers an integrated model of antecedents, dynamics, forms, and outcomes of employee information seeking and concludes with suggestions for how future research can extend current understanding of employee information seeking.     

Seeking Information About Sexual Health: Applying the Theory of Motivated Information Management

Although considerable research attention has been devoted to studying the spread of HIV, recent attention to general sexual health has refocused attention to the far greater prevalence of other sexually transmitted infections. One way we might help control the spread of these infections is by better understanding the information management process as it relates to sexual health. Toward that effort, this investigation offers an empirical test of the Theory of Motivated Information Management (W. A. Afifi & Weiner, 2004), applying it to college students’ search for target‐related sexual health information. The results contribute to our understanding of information‐seeking processes, offer mixed results regarding the theory's utility in this context, and show an association between information seeking and safer‐sex behavior.     

Information‐Seeking Behavior in Intercultural and Intergroup Communication

This review essay analyzes the current status of information‐seeking research and theory in the field of intercultural communication writ broadly. After drawing distinctions between different types of intercultural communication research (cross‐cultural, intercultural, intergroup), the authors discuss how information seeking might be relevant across types and different between types of intercultural communication. Finally, the authors recommend directions for future research.     

Goal orientations and the seeking of different types of feedback information

Based on the goal orientation model of feedback‐seeking behaviour, goal orientations are proposed to influence employees in the type of information they seek from knowledgeable others in the work environment. As hypothesized, a survey conducted among 170 medical residents of a Dutch university hospital showed that a learning‐approach goal orientation had a positive relationship with the seeking of self‐improvement information and a negative relationship with the seeking of self‐validation information. In contrast, a performance‐approach goal orientation was negatively related to the seeking of self‐improvement information, while a performance‐avoidance goal orientation was positively related to the seeking of self‐validation information. Unexpectedly, a performance‐avoidance goal orientation was also found to be positively related to the seeking of self‐improvement information.     

Information‐Seeking Strategies,Uncertainty, and Computer‐Mediated Communication

This article argues that existing theory and research on computer‐mediated communication (CMC) provide a limited view of information‐seeking behavior and proposes a conceptual model for its examination via CMC and new media. Although most CMC environments eliminate or severely reduce nonverbal and contextual information available to address uncertainty, form impressions, and develop relationships, such environments offer alternative mechanisms for acquiring social information about others. The article discusses strategies for seeking social information and identifies factors influencing their selection from alternatives, incorporating them into a conceptual model. Finally, 2 promising approaches for examining the effects and effectiveness of social information seeking in CMC are described, with an emphasis on how the proposed conceptual model can aid in the development of each.     

An information seeking disposition in child surgery patients

Several studies in the last decade have demonstrated the importance of considering an information seeking versus information avoiding coping dimension in adult medical patients. However, there have been few empirical demonstrations of such a dimension in children. The present study utilized the Coping Strategies Interview to assign an information seeking score to child elective surgery patients. This information seeking score was related to several parent-rated variables, including the child's historical success in coping with medical procedures, the child's typical preference for information acquisition, and the child's typically emitted coping behaviors. In addition, the information seeking score was related to question asking and discussion of medical procedures as rated by an objective observer during the blood test, by the nurse during anesthesia induction, and by the parent during recovery from surgery. It was strongly related to the information acquired prior to hospitalization. Information seeking was also related to stress responses, such that high information seeking scores predicted more adaptive behaviors prior to the blood test. This cross-rater and cross-situation validation suggests the existence of an information seeking dimension in children and the utility of considering this dimension in future research.     

Help‐Seeking for Suicidal Thoughts and Self‐Harm in Young People: A Systematic Review

There is a growing body of evidence to suggest that only a minority of young people experiencing suicidal thoughts or self‐harm present to any health services. This is of concern given that young people with suicidal thoughts or self‐harm often require treatment for mental illness as well as to reduce their risk of completed suicide. We reviewed previously published international community epidemiological studies examining help‐seeking for suicidal thoughts or self‐harm in young people up to the age of 26. The studies confirm that the majority of these young people do not seek professional help, and this includes seeking medical help after an overdose. The majority of young people studied do, however, seek help from social networks that most commonly are peers. Factors influencing and barriers to help‐seeking are discussed and highlight a need for further research into the role that peers and family play in the help‐seeking process for young people with suicidal thoughts or self‐harm.     

Perceived Risk and Efficacy Beliefs as Motivators of Change

Evidence of a direct correlation between risk perception and self‐protective behavior is ambiguous at best. Witte's (1992, 1994) extended parallel process model (EPPM) explains many contradictory findings by pointing out the moderating role played by efficacy beliefs. Working from the EPPM, this article introduces the risk perception attitude (RPA) framework that categorizes individuals into one of four attitudinal groups: responsive (high risk, high efficacy), avoidance (high risk, low efficacy), proactive (low risk, high efficacy), and indifference (low risk, low efficacy). We conducted two studies to test our hypotheses that these groups differ in their self‐protective motivation, intention to seek information, behavioral intention, knowledge acquisition, and time spent seeking information. Results, though not entirely consistent, suggest that, when risk and efficacy are made salient (Study 1), people's risk perception guides most of their subsequent actions, but in a natural context (Study 2), risk and efficacy jointly affect subsequent action.     

Supervisors' Instrumental and Emotional Influences on Subordinate Help‐Seeking Behavior: An Exploratory Study

Research on subordinate help‐seeking in the workplace is limited. In the present research, we hypothesize that subordinates' help‐seeking behaviors will be influenced by 3 supervisor influences that are instrumentally and emotionally related to the subordinate: providing direct job‐related assistance and emotional support, and socializing with the supervisor outside of work. The results indicate that providing job‐related assistance and socializing are significant predictors of subordinates' help‐seeking behaviors. Dominance analysis reveals that socializing outside of work is the dominant factor influencing subordinates' help‐seeking behaviors. Implications from the findings and suggestions for future research are presented.     

Self‐Supervisor Agreement: The Influence of Feedback Seeking on the Relationship Between Self and Supervisor Ratings of Performance1

Self‐assessment research has continued to search for those factors that increase self‐other rating agreement. The current field study investigated the feedback‐seeking strategies (i. e., monitoring and inquiry) used by 125 employees to obtain performance information, as well as the relationship between feedback‐seeking strategy use and self‐supervisor performance‐rating agreement. Results indicate that the frequency of monitoring reported by employees significantly moderated the relationship between self and supervisor ratings of performance. Individuals who reported higher levels of feedback seeking through monitoring were more likely to have self‐assessments that were congruent with their supervisors' ratings of performance.     

Information Seeking and Avoiding in Health Contexts

Information management is an important component of coping with illness and illness‐related uncertainty. Normative theory and research on information seeking and avoiding in health contexts can help explain why some information management activities are more adaptive than others. Challenges and dilemmas of information management include relational demands (e.g., the need to coordinate the behaviors and goals of the participants) and contextual features (e.g., cross‐cultural considerations or channels available for information seeking and providing). Issues that need to be addressed in a normative approach include (a) how information management goals can be accomplished while still accounting for other goals (e.g., identity management or relational maintenance), (b) what roles interpreters can play to facilitate effective cross‐cultural information exchange (e.g., as cultural informants), and (c) how information seekers can best manage conflicting or overwhelming information when confronted with messages from multiple channels.     

Consumer Disclosure and Disclosure Avoidance: A Motivational Framework

In this research, we investigate consumers’ motivations for disclosing personal information to relationship‐seeking marketers. We explore the impact of consumers’ relationship perceptions, the nature of benefits offered by marketers in exchange for requested information, and the type of information requested on consumers’ disclosure willingness, focusing on consumers’ forecasts of 2 types of potential disclosure‐related loss (i.e., loss of privacy and loss of face), which are shown to mediate this decision. The results of an experiment revealed that although participants with relatively deep relationship perceptions were more likely to reveal “privacy‐related” personal information, they were more reluctant to reveal embarrassing information. The findings also suggest that although loyal customers found the exchange of privacy‐related personal information for customized benefit offerings (relative to noncustomized offerings) attractive, the reverse was true for embarrassing information; these participants seemed to find the exchange of customized offerings for this latter type of information unattractive. We discuss the theoretical and practical implications of the findings for consumer researchers and relationship‐seeking marketing practitioners.     

Word‐of‐mouth information processing routes: The mediating role of message and source characteristics

This study investigates word‐of‐mouth (WOM) information processing routes from active WOM seeking behaviour. Employing the elaboration likelihood model (ELM), the direct and indirect effects of factors within information processing routes are examined in a credence service context. A deeper exploration of the causal chains of each route was conducted using serial mediation models of message quality and source characteristics. Data were collected in the higher education context from a survey of 509 high school students applying for tertiary study. Findings indicate that active WOM seeking and the serial mediation effects elicit two routes of information processing: central and peripheral. This study is amongst the first to intensively reveal the underlying causal chains of WOM processing and supports the application of ELM theory in WOM research.     

A Comparison of Two Process Tracing Methods for Choice Tasks

Process tracing methods, particularly those based on information acquisition, are becoming commonplace. Because of this, it is important to examine both the reactivity and the validity of these techniques. This research compares information acquisition behavior for choice tasks using Mouselab, a computerized process tracing tool, and Eyegaze, an eye tracking system. In an experiment using apartment selection tasks and gambles, we found significant differences contingent upon the process tracing method for 10 process tracing measures including subsequent choices. Computerized process tracing tools increase the amount of time needed to acquire information compared with eye tracking equipment. As a result, subjects using Mouselab tend to have more systematic information acquisition behavior than that observed with eye tracking equipment. Additional research is needed to explore the magnitude and consequences of these differences.     

Explanations determine the impact of information on financial investment judgments

Previous research has shown that some types of judgments are influenced by the results of an explanation‐seeking comprehension process. The present experiments investigated novice investors' stock price forecasts and investment decisions. Information presented in a narrative story order was hypothesized to promote the construction of a coherent mental representation that would affect how information was interpreted and subsequently used to predict stock price changes. The results showed that outcome information had a distinctively high impact, but only when the information was read in story order. These results imply that presentation order affects the mental representation of evidence relevant to the forecast, and the form of that mental representation moderates the impact of individual pieces of information on the ultimate judgment. Copyright © 2005 John Wiley & Sons, Ltd.     

Making Sense of a New Employment Relationship: Psychological Contract‐Related Information Seeking and the Role of Work Values and Locus of Control

This paper explores the information‐seeking behaviors newcomers engage in relating to their psychological contract and addresses the impact of work values (autonomy, advancement, group orientation and economic rewards) and work locus of control (LOC). We propose that these individual characteristics could explain differences in the frequency with which newcomers search for information about the promises their employer has made to them. A two‐wave longitudinal study was conducted in which 527 newcomers from eight organizations participated. The results largely support the proposed relationships between work values and contract‐related information seeking, while the relation between work LOC and contract‐related information seeking is rather weak. Implications for psychological contract formation are discussed.     

Understanding the Adoptive Family within the Context of Christian Hospitality

Abstract : Adoptive families can take many forms, yet there are similarities across adoptive family types that can be studied. Relevant research regarding the adoptive kinship network, openness and contact in adoption, family communication about adoption, adoption‐related curiosity and information‐seeking, and adoptive identity is reviewed. Christian hospitality is provided as a context within which adoptive families are formed and understood.