Decision Support System and Multi‐Criteria Decision Aid: A State of the Art and Perspectives

The aim of this paper is to highlight the role of the Decision Support System within the field of multi‐criteria decision aid (MCDA). The MCDA tools have been incorporated into systems to create Multi‐Criteria Decision Support Systems (MCDSSs). In our literature review, we noticed that more than 100 papers have been written over a 20‐year period in which MCDSS was used as a decision‐making tool. The present paper describes some real applications of MCDSS in different fields, harmoniously combined with decision‐making methods such as analytic hierarchy process, Utility Additive, and Goal Programming. The present study proposes an integrative MCDSS evaluation through guidance on the tools most useful for a specific user with a particular decision problem. Copyright © 2014 John Wiley & Sons, Ltd.     

Mindsets,rationality and emotion in Multi‐criteria Decision Analysis

This paper discusses the paradigm of multi‐criteria decision analysis (MCDA), and relates it to other disciplines. It concludes that MCDA needs a larger, not smaller, emphasis on values and subjectivity to increase rationality in decision‐making. The paper bases the argument on a conciliation of ethics, philosophy, neuro‐psychology and management paradigms. It observes that the MCDA ‘mindset’ relates to consequentialism, as opposed to virtue ethics and rule based ethics. Virtues and rules play an important role in practical decision‐making, however. Findings in neuro‐psychology show that reliable decision‐making requires emotions. Elicitation of emotions is therefore required in MCDA value trade‐off processes. This leads to a concept of emotional rationality, which defines rationality as a four‐dimensional concept that includes well‐founded values and breaks radically with common notions of rationality. Virtues do not easily lend themselves to value trade‐off, but questions of virtue usually creates strong social emotions, as opposed to the feebler global emotions that may arise in connection conventional trade‐off of end values. The conclusion is that MCDA should not be shy of subjectivity and emotion, but instead put more emphasis on it to increase rationality. A part of this challenge is how to deal with questions of virtue in decision‐making. Copyright © 2006 John Wiley & Sons, Ltd.     

A real‐world MCDA application: evaluating software

A real‐world multi‐criteria decision aid (MCDA) application on software evaluation is presented in this paper. The decision process concerned a big Italian company faced with the management of a call for tenders for a very important software acquisition. The decision aiding process is extensively presented and discussed, mainly as far as its products are concerned, i.e. –the problem situation; –the problem formulation; –the evaluation model; –the final recommendation. The results of the experience are discussed using the comments of the client of the study. Copyright © 2000 John Wiley & Sons, Ltd.     

Combining scenario planning and multi-criteria decision analysis in practice

The integrated use of scenario planning and multi-criteria decision analysis (MCDA) has been advocated as a powerful combination for providing decision support in strategic decisions. Scenario planning helps decision makers in devising strategies and thinking about possible future scenarios; while MCDA can support an in-depth performance evaluation of each strategy, as well as in the design of more robust and better options. One of the frameworks proposed recently, by Goodwin & Wright, suggests the use of scenario planning with multi-attribute value theory, a mathematically simple, yet extensively researched and widely employed multi-criteria method. However, so far, such framework has been presented only using hypothetical problems. In this paper, we describe two case studies where this approach was used to support real-world strategic decisions. We discuss the challenges and limitations we encountered in applying it and suggest some possible improvements that could be made to such framework. Copyright © 2007 John Wiley & Sons, Ltd.     

Small‐unit water purifiers for remote military outposts: A new application of multicriteria decision analysis

During the U.S. military's first 145 years, waterborne and other infectious diseases caused more casualties than battlefield injuries, underscoring the importance of clean drinking water to military success. Ensuring drinking water safety poses special challenges to the U.S. Army Special Operations Forces, because treatment equipment used in the conventional Army is too heavy and operationally complex to deploy to remote outposts. Due to the lack of purpose‐built water purifiers, Special Forces often rely on commercial‐off‐the‐shelf systems, but guidelines on selecting optimal systems for specific deployment contexts are lacking. To fill this gap, this research examines whether multicriteria decision analysis (MCDA) can provide an operational framework for selecting water purifiers for Special Forces. Our objectives are to apply MCDA to help an officer preparing for village stability operations in Afghanistan select a water purifier and to assess whether other Army stakeholders agree with the officer's choice. In addition, because previous research has suggested that alternative MCDA methods can yield different rankings of decision alternatives, we test whether the MCDA method used is as important as who conducts the ranking. Toward these objectives, we use 4 MCDA approaches for eliciting preferences among 4 water purifiers from the deploying officer and 6 other Army stakeholders. The results show that regardless of method, the officer and 5 of the 6 stakeholders identified the same preferred alternative, although rankings for the less preferred water purifiers varied by method (intermethod rank‐order correlation = .57). In responses to survey questions, stakeholders indicated that they would support using the results to support decisions about water purifier acquisition (average support = 5.3 on a 0–6 Likert scale with 6 indicating strongest support).     

Participatory and multiobjective development of watercourse regulation—creation of regulation alternatives from stakeholders' preferences

Multicriteria decision analysis (MCDA) methods have been recently applied in many environmental problems. Major aims have been to structure and to analyse multifaceted and complex problems, to compare incommensurable impacts and to clarify the preference order of alternatives. Most MCDA tools concentrate on aiding the process of choice among alternatives. The choice usually occurs at the end of the decision‐making process, but MCDA tools can also assist earlier in the process. In this article, we present a new MCDA‐based method in order to create watercourse regulation alternatives, which meet the objectives of stakeholders. The method is comprised of three elements: (1) framework for the planning and learning process partly based on the Image Theory, (2) analysis and evaluation of ecological, social and economic impacts of regulation, and (3) visual interactive Excel implementation of value‐tree analysis (REGAIM‐model). We show how the method was applied in a complex watercourse regulation development project in Finland. Altogether 36 face‐to‐face computer‐aided interviews were undertaken with the REGAIM model with representatives of different stakeholder groups. We present the main results of the interviews and discuss how these interviews supported generation of new watercourse regulation alternatives. We also describe the advantages of the new approach in the participatory watercourse management, and discuss the applicability of Image Theory in the watercourse regulation context. Copyright © 2006 John Wiley & Sons, Ltd.     

Reproductive Decision Support: Preferences and Needs of Couples at Risk for Hereditary Cancer and Clinical Geneticists

For couples at high risk of transmitting a cancer predisposition to offspring, reproductive decision-making can be challenging. As the choice between available reproductive options is preference-sensitive, the use of a decision aid can support these couples in their decisional process. The present study aims to investigate preferences and needs of involved stakeholders regarding the development and implementation of a patient decision aid. Semi-structured interviews assessing the needs and preferences regarding the content and functionalities of a decision support program were conducted among seven couples at risk for hereditary cancer and among eight clinical geneticists involved in oncogenetic counseling. Many similarities were found between the expressed preferences and needs of both stakeholder groups concerning the content, barriers and facilitating factors regarding the use of the decision aid, and its implementation. Emphasis was placed on the use of simple non-medical language, an extensive explanation of the procedures and techniques used in prenatal diagnosis (PND) and preimplantation genetic diagnosis (PGD), and the role of health care providers to refer couples to the decision aid. Both stakeholder groups were in favor of incorporating narrative stories in the decision aid. Integrating the present findings with knowledge on reproductive decisional motives and considerations is essential in guiding the development of a decision aid that corresponds to the preferences and needs of end-users. Trial registration: NTR5467     

Civilian Response Corps Force Review: The Application of Multi‐Criteria Decision Analysis to Prioritize Skills Required for Future Diplomatic Missions

Created by the State Department's Office of the Coordinator for Reconstruction and Stabilization, the Civilian Response Corps (CRC) contains a diverse pool of qualified and ready‐to‐deploy civilian professionals that support conflict prevention and response efforts in countries or regions that are at risk of, are currently in, or are transitioning from conflict or civil strife. As such, it is vital to optimize the CRC's skill groupings to maximize adaptability and responsiveness to highly uncertain and trying political conditions and crises across the globe. The nature of the CRC value proposition is such that determining which skill set compositions deliver the greatest benefit requires a multi‐faceted perspective that looks at a number of attributes and factors, both tangible and intangible. To meet these needs, an organizational decision‐making approach utilizing multi‐criteria decision analysis (MCDA) was applied to ensure that skill‐grouping allocations were determined in a logical and robust manner. The MCDA analysis allowed for a wide range of worldviews and perspectives, drawn from select members of academia and partner agencies of the CRC who provided their expert opinions on the expected demand for skill groupings commonly identified as most necessary in a civilian ‘surge’ capacity. These skills were assessed with reference to a values hierarchy of representative country scenarios, missions and sub‐missions identified by the Office of the Coordinator for Reconstruction and Stabilization. Of particular interest was the use of the MCDA method to prioritize CRC skill groupings and to help inform the Department of State's understanding of the ‘ideal’ proportion and types of civilian skills for inclusion in the CRC. Copyright © 2012 John Wiley & Sons, Ltd.     

On the Similarities of Some Multi‐Criteria Decision Analysis Methods

Since multiple criteria characterise many practical decision problems, the research field of multicriteria decision analysis (MCDA) is flourishing. This paper compares the multi‐attribute decision making (MADM) methods, simple additive rating (SAR), simple additive weighting (SAW) as well as the outranking approach PROMETHEE and explains their similarities. We present a case study on industrial paint application and provide theoretical evidence that PROMETHEE can mimic other MADM algorithms. Copyright © 2011 John Wiley & Sons, Ltd.     

A multidimensional framework for financial–economic decisions

Most financial–economic decisions are made consciously, with a clear and constant drive to ‘good’, ‘better’ or even ‘optimal’ decisions. Nevertheless, many decisions in practice do not earn these qualifications, despite the availability of financial economic theory, decision sciences and ample resources. We plea for the development of a multidimensional framework to support financial economic decision processes. Our aim is to achieve a better integration of available theory and decision technologies. We sketch (a) what the framework should look like, (b) what elements of the framework already exist and which not, and (c) how the MCDA community can co‐operate in its development. Copyright © 2003 John Wiley & Sons, Ltd.     

An introduction to the Priority‐Pointing Procedure

A qualitative research‐based diagnostic procedure, the Priority‐Pointing Procedure (PPP), is proposed that synthesizes responses to open‐ended questions about the direction an organization should take. It points to a priority for action by measuring imbalances in the numbers of responses in the context of the structure of adjustment decision‐making from nomology. It is shown to be useful for defining variables and structuring criteria for strategic Multi‐Criteria Decision Analysis (MCDA) problems. Copyright © 2000 John Wiley & Sons, Ltd.     

Locating a Waste Treatment Facility by Multicriteria Analysis

We describe an application of multicriteria decision aid to the location of a waste treatment facility in eastern Finland. In Finland, the Act on Environmental Impact Assessment Procedure requires that when the amount of waste to be dealt with in a facility exceeds 20,000 tons per year, the process of environmental impact assessment (EIA) must be performed. In addition, the opinions of citizens and different interest groups need to be heard. Generally, EIA requires many different factors to be dealt with. Therefore the use of some multicriteria decision aid may be helpful to preserve the information obtained through the EIA in the decision-making process. The alternative locations for the facility were considered based on 14 criteria by 28 decision makers. The present paper makes use of the PROMETHEE decision aid, which was found to fit well with certain constraints in this type of problem with multiple criteria and multiple decision makers. © 1997 by John Wiley & Sons, Ltd. J. Multi-Crit. Decis. Anal. 6 : 175–184 (1997) No. of Figures: 2. No. of Tables: 3. No. of References: 18.     

Inherent biases in decision support systems: the influence of optimistic and pessimistic DSS on choice,affect, and attitudes

This study investigates the influence of a decision aid on decision makers' model‐based choices, emotions during the use of the model, and attitudes towards the model. A time allocation decision model was biased to purposefully provide optimistic or pessimistic criterion levels, on which subjects based their allocations. The results of our experiment indicate that the degree of “optimism” and “pessimism” inherent in the decision model had a significant impact on the decision maker's choices of criterion values, with optimism leading to higher criterion level choices and pessimism to lower levels. Furthermore, compared to pessimistic models, optimistic models significantly improved the decision makers' emotional states and, to some degree, their attitudes towards the decision aid. The implications of these conscious and sub‐conscious influences on decision makers' choices, emotions, and attitudes are discussed and the need for model‐builders and users to be aware of them is highlighted. Copyright © 2007 John Wiley & Sons, Ltd.     

The effects of predictive ability information,locus of control,and decision maker involvement on decision aid reliance

This study examines several factors that influence decision makers' willingness to rely on mechanical decision aids. The first experiment examined the effects of predictive ability information and locus of control on decision aid reliance. The results indicate that decision makers were more likely to rely on a decision aid when its predictive validity was not disclosed. Further, decision makers with an external locus of control relied more on the decision aid than those with an internal locus of control. The second experiment expanded upon this result to examine the interactive effects of decision maker involvement and locus of control. The results suggest that involving decision makers in the aid's development enhanced reliance. However, decision makers with an internal locus of control were more strongly influenced by this form of involvement (in terms of increasing their reliance on the decision aid) than decision makers with an external locus of control. Copyright 2001 John Wiley & Sons, Ltd.     

On computing ELECTRE's credibility indices under partial information

The ELECTRE family of decision aid methods is a well‐known approach to help decision makers (DMs) advance in a decision process. Among the most recent methods in the family, ELECTRE IS, III, and TRI compute fuzzy indices for the credibility of a given action outranking some other. We consider the case when the DMs are unsure which values each parameter should take, which may result from insufficient, imprecise or contradictory information, as well as from different preferences among a group of DMs. In the framework of a robustness analysis approach, where DMs provide only partial information on the parameter values (through constraints on acceptable combinations), we study how to find whether an outranking among two actions in an ELECTRE method is robust. In this context, we study the resulting nonlinear problems of optimizing a credibility index (under the type of constraints that we consider to appear in practice) and present some examples. Copyright © 1999 John Wiley & Sons, Ltd.     

Development of an Interactive Decision Aid for Female BRCA1/BRCA2 Carriers

Shared decision making between patients and providers is becoming increasingly common, particularly when there is no clear preferred course of action. As a result, decision aids are being adopted with growing frequency and have been applied to many medical decision-making issues. One such issue where there is uncertainty is breast cancer risk management among BRCA1/BRCA2 carriers. We present the development of a CD-ROM decision aid to facilitate risk management decision making in this population. Our decision aid was developed with the intention of providing it through a randomized clinical trial. The CD-ROM is a multimedia, interactive intervention which provides information about breast cancer, risks associated with BRCA1 and BRCA2 mutations, risk management options for hereditary breast cancer, and a breast cancer risk management decision aid. The goal of this CD-ROM, offered as an adjunctive intervention, is to reduce decisional conflict and psychological distress and improve comprehension of risk information, decisional satisfaction, medical adherence, and quality of life for this population of women at increased risk for breast cancer.     

Passive and Active Compensability Multicriteria ANnalysis (PACMAN)

Determining intercriteria relations is an important issue in MCDA. In order to handle this problem, this paper presents a new approach to the concept of compensation in multicriteria analysis, named PACMAN (Passive and Active Compensability Multicriteria ANalysis). The notion of compensability introduced here is decision maker oriented, relying only on information provided by him. In PACMAN compensability is analysed by taking into consideration two criteria at a time and distinguishing the compensating criterion from the compensated one. Separating active and passive effects of compensation allows one to point out a possible asymmetry of the notion of compensability. A valued binary relation of compensated preference is introduced. Compensated preference can be used for a modelization of the preference structure. © 1998 John Wiley & Sons, Ltd.     

The application of correspondence analysis to multiple-criteria decision making

The aim of this paper is to show how correspondence analysis can be a useful aid in multiple-criteria decision making, particularly in the case of categorical criteria values. Under different types of input information, the technique is used to perform some preliminary analyses with a bonus of providing a simultaneous graphical representation of the alternatives and criteria. This picture can provide a better understanding of the structure of the two sets of variables to the decision maker before a decision is made.     

The Effect of a Computerized Decision Aid on the Development of Knowledge

This study provides evidence on how the use of a computerized decision aid affects knowledge acquisition. While the intent of such computer-based decision aids is to improve and support unaided human judgments, it is unclear whether the use of the aids actually facilitate knowledge transfer. Seventy-six subjects completed a hypothetical decision task where one of two types of decision aids was used: an expert system or traditional textual materials. Results suggest that those using a computer-based decision aid acquired and encoded in memory less declarative knowledge than those using textual reference materials. Implications of the findings are discussed.