学校组织气氛对教师工作倦怠的影响

问卷调查了410名北京市中学教师,探讨了学校组织气氛对教师工作倦怠的影响。结果发现:教师的工作倦怠没有性别、是否班主任、年龄、任课班级数量、学生人数、周任课时数上的差别。在职称和婚姻因素上有明显的差别,玩世不恭维度上,高级职称的教师工作倦怠明显高于中教一级和中教二级教师,中教一级和中教二级教师之间的工作倦怠没有显著差异,单身教师的情绪衰竭和成就感低落比己婚教师明显偏高。在控制了人口统计学变量之后,分层回归和优势分析发现:支持行为和限制行为能显著预测情绪衰竭,限制行为的贡献更大;支持行为、监督行为、限制行为和同事行为能显著预测玩世不恭,支持行为的贡献更大;支持行为、同事行为和疏远行为能显著预测成就感低落,同事行为的贡献更大;亲密行为对情绪衰竭、玩世不恭和成就感低落没有预测作用。     

企业员工工作倦怠研究:归因的视角

运用问卷调查法从归因视角对企业员工工作倦怠进行探讨,结果表明:(1)采用安戈夫(Angof)f方法得到倦怠标准的界定分数,其中情绪耗竭维度为21分,玩世不恭维度为14分,成就感低落维度为19分;(2)归因的物质环境、人际关系与价值感因子均与情绪耗竭、玩世不恭呈显著正相关,与成就感低落呈显著负相关,而归因的生活态度因子仅与个人成就感低落呈显著负相关;(3)人际关系与价值感因子对情绪耗竭有显著的正向预测作用;价值感因子对玩世不恭有显著的正向预测作用;物质环境与生活态度因子对成就感低落有显著的负向预测作用。     

企业管理者心理弹性、积极情绪与工作倦怠的关系

采用心理弹性量表、工作倦怠量表以及情绪性量表对525名企业管理者进行了调查,以考察心理弹性、积极情绪和工作倦怠的关系。研究发现:(1)企业基层管理者的工作倦怠水平要高于中高层管理者;(2)心理弹性对工作倦怠及其情绪衰竭、玩世不恭、低成就感等维度有显著的负向预测作用;(3)积极情绪对工作倦怠及其各维度也具有显著的负向预测作用,并且在心理弹性和工作倦怠之间起中介作用。     

中小学教师的工作倦怠与其相关因素的关系研究

本研究旨在探讨中小学教师的工作倦怠与其职业压力应对策略、教学效能感和社会支持的关系。用教师工作倦怠问卷、职业压力应对策略调查表、教学效能感量表和社会支持评定量表对766名中小学教师进行了问卷调查。结果发现：（1）中小学教师的工作倦怠与其职业压力应对策略、教学效能感和社会支持之间存在显著的相关关系;（2）教师的主动应对、被动应对、教学效能感和社会支持分别对教师的整体工作倦怠感及其情绪衰竭、非人性化和低成就感等维度具有显著的预测作用。     

工作压力与工作倦怠关系中心理资本作用的路径模型

采用工作压力源量表、主观负荷问卷、工作倦怠量表以及积极心理资本问卷对天津市某企业的231名员工进行了调查,采用回归分析和结构方程建模等方法考察了工作压力和工作倦怠的关系及心理资本的中介作用。研究发现:(1)工作压力源和主观负荷对工作倦怠均有显著的正向预测作用,其中主观负荷对工作倦怠的预测力更高;(2)工作压力源和主观负荷与工作倦怠中情绪衰竭和消极疏离的相关较高,但与低成就感几乎没有相关性;(3)心理资本对工作倦怠及其各维度有显著的负向预测作用;(4)心理资本在工作压力和工作倦怠之间起中介作用,工作压力和心理资本能够解释工作倦怠76%的变异。     

挑战性-阻碍性压力源对工作投入和工作倦怠的影响:应对策略的中介作用

基于工作要求-资源理论和挑战性-阻碍性压力二维模型,采用问卷调查法,以225名企业员工为研究对象,探讨了挑战性-阻碍性压力源与工作投入和工作倦怠的关系,情绪导向应对策略和问题导向应对策略在这一关系中的多重中介作用。结果发现:挑战性压力源对工作投入和工作倦怠均有正向的预测作用,阻碍性压力源对工作倦怠有正向的预测作用,对工作投入有负向的预测作用;问题导向应对策略在挑战性压力源与工作投入和工作倦怠之间起到部分中介作用,情绪导向应对策略在阻碍性压力源与工作倦怠之间起到部分中介作用。     

应对效能、工作压力与教师职业枯竭的关系

通过对29所高中阶段学校763名教师的问卷调查,主要研究了教师应对效能和工作压力对教师职业枯竭的预测作用。分析结果表明：（1）应对效能对教师的职业枯竭具有显著的预测作用,自信程度、胜任力对情绪衰竭、非人性化和认知枯竭的预测作用显著,胜任力和认知水平对个人成就感有显著的预测作用;（2）工作压力对教师的职业枯竭具有显著的预测作用,导致教师职业枯竭的工作压力因素有：领导与管理、工作负荷、考试升学因素、人际关系;（3）通过对工作压力和应对效能的联合考察能够更好地预测教师的职业枯竭。     

话务员成就目标与工作倦怠关系的研究

目的:探讨话务员成就目标与工作倦怠的关系。方法:采用修订的成就目标量表、工作倦怠量表调查270名移动一线话务员。结果:1.掌握目标取向与负性的情绪耗竭以及玩世不恭存在显著负相关,而与成就动机存在显著正相关;2.表现趋向以及表现回避与情绪耗竭、玩世不恭存在显著正相关,与成就动机存相关系数不显著;3.掌握目标取向负向预测情绪耗竭以及玩世不恭,而正向预测成就动机,而表现回避正向预测情绪耗竭和玩世不恭。结论:掌握目标取向的个体感受的倦怠程度越低,而表现回避和表现趋向的得分越高的个体感受职业倦怠程度越高。     

情绪劳动与心理健康的关系:工作倦怠的中介作用

主要探讨情绪劳动与心理健康的关系以及工作倦怠对二者关系的中介作用。采用情绪劳动量表、心理健康量表和工作倦怠量表对山东省5家医院的200名护士进行问卷调查。结果表明,情绪劳动与心理健康呈显著负相关,对心理健康具有显著的负向预测作用,具体表现为对躯体化、焦虑、妄想和精神病性有负向预测作用;情绪劳动与工作倦怠呈显著正相关,对工作倦怠具有显著的正向预测作用,表现在情绪衰竭和去人格化两个方面。工作倦怠是情绪劳动与心理健康关系的中介变量,工作倦怠对情绪劳动与心理健康之间的关系具有完全中介作用,情绪劳动通过工作倦怠间接影响心理健康。     

员工工作倦怠的发展模型:来自纵向研究的证据

采用Maslach工作倦怠量表对263名企业员工在一年时间内的三个等距时间点(T1,T2,T3)的工作倦怠进行测量,纵向研究中国文化背景下工作倦怠的发展规律,并比较工作倦怠发展的六种因果模型。研究结果表明,去人性化影响成就感降低,且这种影响具有跨时间一致性;但是情绪衰竭和去人性化相互影响的跨时间一致性较低,如T1情绪衰竭影响T2去人性化,但是T2情绪衰竭对T3去人性化的影响不显著;T1去人性化对T2情绪衰竭的影响不显著,但是T2去人性化影响T3情绪衰竭。去人性化在工作倦怠的发展中具有非常重要的作用。     

Age and burnout syndrome in nursing professionals: moderating role of emotion-focused coping

This study examined whether the association between age and the three burnout dimensions (emotional exhaustion, depersonalisation and reduced personal accomplishment) depend on the extent of nursing professionals’ use of emotion-focused coping strategy. Participants were 283 nurses (Mage = 35 years, SD = 8.17, Range = 23–66 years) from a tertiary healthcare institution in south-eastern Nigeria. They completed self-report measures of relevant variables in paper and pencil form. Increased age was associated with reduced personal accomplishment for nurses with high emotion-focused coping, but not for those who were low or moderate in use of emotion-focused coping. Such moderation effects were not found for emotional exhaustion and depersonalisation. Findings clarify the conditions under which age may be associated with reduced sense of achievement at work among nursing professionals. The study adds to knowledge in combating burnout in nursing and could guide health managers in developing strategies that might prevent or ameliorate nurses’ burnout.     

工作家庭冲突对电讯人员工作倦怠和心理健康的影响

采用工作家庭冲突问卷、工作倦怠问卷（MBI-Gs）和一般健康状况问卷（GHQ-12）调查了某国营电讯公司526名员工。中介回归分析（Mediating Regressin Analysis）的结果显示,工作家庭冲突及其两个子成分（工作浸扰家庭和家庭浸扰工作）都对心理健康具有显著的负向影响;工作倦怠对工作家庭冲突影响心理健康具有完全中介作用;具体而言,工作浸扰家庭对心理健康的影响受情绪衰竭和玩世不恭的完全中介;家庭浸扰工作对心理健康的影响受工作倦怠所有三个子成分的完全中介。     

How job demands, resources, and burnout predict objective performance: a constructive replication

The present study uses the Job Demands-Resources model (Bakker & Demerouti, 2007) to examine how job characteristics and burnout (exhaustion and cynicism) contribute to explaining variance in objective team performance. A central assumption in the model is that working characteristics evoke two psychologically different processes. In the first process, job demands lead to constant psychological overtaxing and in the long run to exhaustion. In the second process, a lack of job resources precludes actual goal accomplishment, leading to cynicism. In the present study these two processes were used to predict objective team performance. A total of 176 employees from a temporary employment agency completed questionnaires on job characteristics and burnout. These self-reports were linked to information from the company's management information system about teams' (N=71) objective sales performance (actual sales divided by the stated objectives) during the 3 months after the questionnaire data collection period. The results of structural equation modeling analyses did not support the hypothesis that exhaustion mediates the relationship between job demands and performance, but confirmed that cynicism mediates the relationship between job resources and performance suggesting that work conditions influence performance particularly through the attitudinal component of burnout.     

The relation of coping, appraisal, and burnout in mental health workers.

This study was undertaken as an attempt to determine the relationship between individual coping (in response to stressful work events) and concomitant symptoms of burnout and the relationship between coping and burnout as moderated by secondary cognitive appraisal. Professional mental health workers (N = 234) employed by a state psychiatric facility completed the Ways of Coping Checklist (revised) (Lazarus & Folkman, 1984) and a measure of secondary appraisal, after reporting a typical stressful work event. They also completed the Maslach Burnout Inventory (Maslach & Jackson, 1986) and a demographic questionnaire. Results suggested that individual coping was related to burnout. Escape-avoidance was the primary coping strategy related to all three symptoms of burnout: emotional exhaustion, depersonalization, and lack of personal accomplishment. Secondary appraisal did not moderate the relation of coping and burnout.     

Does equity sensitivity moderate the relationship between effort–reward imbalance and burnout

The model of effort–reward imbalance (ERI) received considerable research attention in the job stress literature. However, very scarce research investigated individual differences as moderators between ERI and stress. The present study is aimed at examining the combined effects of ERI, overcommitment (OVC), and the interaction between ERI and overcommitment on burnout (i.e., emotional exhaustion, cynicism, and inefficacy) and the moderating role of equity sensitivity. A questionnaire measuring ERI, burnout, and equity sensitivity was administered to 159 employees. Regression analyses were conducted to test the proposed relations and moderating hypotheses. ERI was negatively related to inefficacy and overcommitment was positively related to emotional exhaustion and cynicism. In addition, equity sensitivity was found to moderate the effect of overcommitment on emotional exhaustion and inefficacy. The findings emphasize the detrimental effect overcommitment may have on employee's mental health and suggest that the ERI model components may be closely related to perceptions of organizational justice.     

Salesperson Burnout: A Test of the Coping-Mediational Model of Social Support

Salesperson burnout continues to be a major concern among sales organizations. In this work, the authors examine whether certain coping strategies mediate the impact of sales manager support on salesperson burnout; as suggested by Thoits’s (1986) Coping-Mediational Model. More specifcally, this work investigates if problem-focused coping and emotion-focused coping mediate the impact of sales manager support on feelings of emotional exhaustion in a feld sales setting. Study fndings indicate that positive sales manager support has a signifcant negative direct effect on salespersons’ emotional exhaustion. Findings also support the assertion that sales manager support encourages salespersons’ use of problem-focused coping strategies that, in turn, further reduce emotional exhaustion. In contrast, sales manager support does not signifcantly infuence salespersons’ use of emotion-focused coping; however, emotion-focused coping does signifcantly increase emotional exhaustion.     

Adjusting to job demands: The role of work self-determination and job control in predicting burnout

This study examined the dynamic interplay among job demands, job control, and work self-determination in order to predict burnout dimensions. A three-way interaction effect was found between job demands, job control and work self-determination in predicting each dimension of burnout (emotional exhaustion, depersonalization, and personal accomplishment). Overall, results showed that job control moderates the unhealthy effects of job demands in predicting emotional exhaustion and depersonalization only for employees with high levels of work self-determination. In addition, job control increases the relation between job demands and the sense of personal accomplishment only for employees with high levels of work self-determination. These results are discussed in light of the Job Demand-Control model.     

情绪劳动工作人员心理授权与离职意向的关系：工作倦怠的中介作用

本研究目的是考察心理授权、工作倦怠和离职意向的关系。研究以某大型通讯企业呼叫中心的309名客服代表为研究对象,采用问卷调查方式对客服代表的心理授权、工作倦怠和离职意向进行调查。结构方程模型的结果显示,心理授权对离职意向有负向影响,工作倦怠对离职意向有正向影响。其中,心理授权先影响情绪衰竭,再影响玩世不恭,最后对离职意向起负向预测作用。研究结果支持了工作倦怠在心理授权和离职意向之间的中介作用。