The Analysis and Design of Mental Information Work: A Method Based on the Action Facilitation Approach

Abstract

Mental information work (MIW) can be characterized as work with information and information objects in which mental activities predominate. We examine some problems concerned with the analysis of MIW for (re)design purposes, related to: (1) the accessibility of mental activity for analysis; (2) the complexity of person-task interaction; and (3) the establishment and use of norms in evaluation and (re)design. Furthermore, we describe the structure and contents of a method for the analysis and design of MIW that is currently being developed within the theoretical framework of Action Theory and the Action Facilitation Approach. The focus of the method is on the “within-job” level, dealing with features of the actual performed work behaviour within its environment. The overall architectural level of jobs is taken into account as well. Criteria for the evaluation of work activity are defined on both levels. The method is developed in co-operation with field experts on the analysis and design of work.     

How much is ‘quite a bit’? Mapping between numerical values and vague quantifiers

Vague quantifiers, terms like “quite a bit” and “hardly ever”, are often used in the response scales of psychology and social science questionnaires to measure the frequency of certain behaviours. However, responses to such questions arc confounded because people differ in their interpretations of vague quantifiers. We propose that people interpret vague quantifiers by constructing a notion of how most people behave. Examining a critical topic for media researchers–estimating the amount of television walched–we conducted two split-ballot experiments in national surveys. Our first study (n = 1028) demonstrates that the amount people think other people watch varies according to how much television they watch themselves and the behaviour of their social group. Our second experiment (n = 1106) extends this result to the interpretation of vague quantifiers. These findings shed light on the psychological processes involved when interpreting vague quantifiers, and bring into question the validity of many survey results.     

Emotional job demands and burnout among oncology care providers

Abstract

Recent studies by Söderfeldt et al. (1996) and de Jonge et al. (1999) have demonstrated that Karasek's operationalization of job demands in his well-known Job Demands-Control (JD-C) Model (Karasek, 1979), i.e. quantitative demands, cannot capture the complexities of working with patients or clients in health care work. In the current study on burnout among 816 Dutch oncology care providers, the “traditional” JD-C Model was extended by including two types of emotional job demands. Moreover, “susceptibility to emotional contagion” was included as a potential moderator of the relationship between emotional job demands and burnout. Emotional job demands significantly contributed to the prediction of burnout, after controlling for quantitative job demands and job control. In addition, care providers' susceptibility to emotional contagion moderated the relationship between “confrontation with death and dying” and burnout. Care providers high in susceptibility to emotional contagion were more “vulnerable” to the stress associated with high emotional demands than their counterparts.     

Stressing the feedback: attention and cardiac vagal tone during a cognitive stress task

Objectives: The present study examined relationships among gaze behaviour and cardiac vagal tone using a novel stress-inducing task.

Methods: Participants’ (N?=?40) eye movements and heart rate variability (HRV) were measured during an unsolvable computer-based task randomly presenting feedback of “Right” and “Wrong” answers distinctly onscreen after each trial. Subgroups were created on the basis of more frequent eye movements to the right (“Correct”-Attenders; n?=?23) or wrong (“Incorrect”-Attenders; n?=?17) areas onscreen.

Results: Correct-Attenders maintained HRV from baseline to the stress task. In contrast, Incorrect-Attenders spent significantly more time viewing “Wrong” feedback, exhibited a reduction in HRV during the stress condition (p?Conclusions: Results demonstrate that pervasive attention to negative feedback (“Wrong”) elicits perseverative stress and negative self-evaluations among university students. This study highlights the potential for studying attentional biases and emotional distress through combined measures of gaze behaviour and cardiac vagal tone.     

Stress Overload: A New Approach to the Assessment of Stress

The link between stress and health has not received strong empirical support, possibly due to problems in the stress measures used. Here, the first wholly empirical development of a new “Stress Overload Scale” is described. A pool of 150 items was formed to reflect “overload”, a common denominator in stress theories. Then, the results of five sequenced studies, conducted in heterogeneous community samples, were used to pare the item pool. Exploratory (n = 431) and confirmatory (n = 433) analyses revealed two factors (Event Load and Personal Vulnerability) corresponding to theoretical constructs; only the best factor markers were submitted to further construct validity (n = 310) and reliability tests (n = 342). The 24 strongest items were selected for the SOS, which demonstrated criterion validity in predicting who (n = 285) would become sick following a common stressor. The SOS is (1) psychometrically strong, especially in its validity relative to popular measures; (2) appropriate to community research, due to its brevity and fit to a broad demographic spectrum; (3) unique in its ability to cross‐section individuals into risk categories. It should prove useful to community psychologists in determining etiology, diagnosing risk for pathology, and evaluating the efficacy of interventions.     

Work Motivation in “Post-Socialist” Industrial Organizations

Abstract

This article describes a study into the needs and behavioural reaction patterns in a sample of 715 workers in Bulgarian industrial firms during the “post-Socialist” period. The findings from this study cast doubt on some popular views of the typical motivation and reactions to work in the former “Socialist society”. Our data suggest that higher order needs are dominant in the motivational hierarchy and are significant in determining work outcomes, such as satisfaction, tendency to leave, and stress. We found no evidence for a motivational stereotype characterized by a low level of work involvement, lack of initiative, obedience, etc. hypothesized by other authors. In order to gain a better understanding of work motivation, it is useful to differentiate needs from the opportunities to satisfy those same needs, as well as work motivation from behavioural reaction patterns that actualize the opportunities and relate them to personal outcomes. A specific behavioural reaction pattern seems to exist among Bulgarian workers as an adaptation reaction to the specific environment of the “(post-) Socialist” industrial organization. This pattern, identified as “egocentrism in work”, combines a high involvement in work with partial alienation, i.e. detachment from the organization and income.     

Changing unbalanced coping profiles-A prospective controlled intervention trial in worksite health promotion

Abstract

Effective coping is based upon a broad variety of available strategies and a good balance between instrumental and palliative coping efforts. Thus, stress management training (SMT) should focus on broadening and balancing individual coping-profiles. This study investigated changes in coping profiles after participation in SMT at the worksite. The sample consisted of 82 healthy working persons who participated in a 12-week-SMT and 55 matched controls without intervention. The SMT consisted of six training elements: three of them (assertiveness, cognitive restructuring and time management) addressed instrumental coping and the other three (relaxation, physical activity and scheduling of pleasant activities) focussed on palliative coping. All subjects filled in standardized questionaires on coping, well-being and strain before and after the training. Cluster analyses performed on initial coping scores resulted in a 3-cluster solution: (1) “active flexible coping” (n = 53), (2) “problem-focused coping” (n = 40) and (3) “resignative avoidant coping” (n = 44). Analyses of covariance revealed that SMT-participants of Cluster 2 showed significant improvements regarding emotion-focused coping and those of Cluster 3 regarding problem-focused coping compared to controls of the same cluster. There were also significant associations between these clusterspecific changes of coping and improvements of well-being. In consequence, the SMT improved coping by supplementing one-sided initial coping-profiles.     

Under what conditions do lay people and health professionals accept a breach of doctor-patient confidentiality regarding a patient with signs of terrorist radicalization?

IntroductionConfidentiality is crucial to the establishment of a strong patient-physician relationship. However, certain situations create a dilemma for the physician who is faced with the choice of either respecting medical confidentiality or protecting others from a serious risk of violence.ObjectiveThis study aimed to observe how lay people and health professionals assessed the acceptability of breaching confidentiality when a physician is confronted to a patient showing signs of terrorist radicalization.MethodA total of 228 participants (174 from the general population and 54 health professionals) judged the acceptability of 54 scenarios which were constructed through the orthogonal combination of 4 factors frequently mentioned in the literature: presence of a “Psychiatric disorder”; “Signs of radicalization”; “Projects of violence”; “Collegiality”. Variance and cluster analyses were performed on all the raw data.ResultsResults showed that all factors influenced the judgment of participants but that “Psychiatric disorders” had a weaker impact. Five clusters were identified: “Favorable if collegiality” (n = 23); “Favorable to breach confidentiality” (n = 77); “Unfavorable to breach confidentiality” (n = 26); “Sensitive to all factors” (n = 71); “Favorable if violence” (n = 31), respectively with mean ratings of 5.87, 8.42, 3.64, 6.30 and 7.16, on an acceptability scale of 0–10.ConclusionThe importance that the great majority of participants attribute to these factors indicates that they influence their judgments in this specific context.     

Enfin,a podcast in French on stuttering! — "Je je je suis un podcast": Impacts of accessing stuttering-related information in one’s mother tongue

PurposeEnglish-language podcasts on stuttering are numerous. However, stuttering-related podcasts in French are far more rare. In order to create a space to explore stuttering for a French-speaking population, the Association bégaiement communication (ABC), a French-Canadian stuttering organization, produced “Je je je suis un podcast”. This study seeks to understand 1) how French, as the language of the podcast, has impacted accessibility to stuttering-related information in the Francophone stuttering community, and 2) how this information impacted listeners’ experience with stuttering.MethodAn anonymous online survey which included multiple choice, Likert scale and open-ended questions was conducted to better understand the impact, among listeners, of having access to a stuttering-related podcast in French. Answers were analyzed quantitatively and qualitatively.ResultsEighty-seven people (40 people who stutter [PWS], 39 speech-language pathologists [SLP]/SLP students, eight parents/close persons to a person who stutters), who had listened to “Je je je suis un podcast” participated in the survey. All three populations reported a greater accessibility, and a sense of identification and connection facilitated because of French. SLPs reported seeing the podcast as a way to support their practice, to gain perspective from PWS, and as a lever for change in the SLP field. PWS reported that the podcast gives them a sense of belonging that encourages involvement, as well as knowledge that empowers and supports them in managing their stuttering.Conclusion“Je je je suis un podcast” is a podcast about stuttering produced in French that increases accessibility to stuttering-related information and empowers PWS and SLPs.     

Using motivation regulations in a person-centered approach to examine the link between social physique anxiety in physical education and physical activity-related outcomes in adolescents

ObjectivesThis study explored how social physique anxiety (SPA) combined with different patterns of motivation regulations might facilitate versus deter effort and enjoyment in physical education (PE) and leisure-time physical activity.DesignCross-sectional survey.MethodsHigh school students (N = 298; M_age = 15.72, SD_age = 1.24 years) completed an in-class survey including SPA in PE, motivation regulations for PE, enjoyment and effort in PE and leisure-time physical activity.ResultsFour profiles of students were identified in cluster analysis based on autonomous motivation, introjected regulation, external regulation and SPA. Profile one (“high diverse motivation”; n = 84) reflected relatively high motivation across all regulations and average SPA. Profile two (“moderate autonomous motivation”; n = 92) included those with average scores on autonomous motivation and relatively low scores on introjected and external regulation and SPA. Profile three (“moderate diverse motivation and anxious”; n = 59) had relatively high SPA combined with average motivation regulations. Profile four (“externally controlled and anxious”; n = 63) also had relatively high SPA but relatively low autonomous motivation and introjected regulation and relatively high external regulation. MANOVA results showed that “externally controlled and anxious” students reported the lowest physical activity behavior and enjoyment in PE. Conversely, the “moderate diverse motivation and anxious” students have physical activity experiences that do not differ from the two profiles that exhibited lower SPA.ConclusionsHigher feelings of SPA in PE appear linked with lower levels of enjoyment and effort in PE and leisure-time physical activity outside of school only when coupled with higher external regulation. This finding helps explain inconsistent associations between SPA and physical activity outcomes.     

Non-binary and binary transgender youth: Comparison of mental health,self-harm,suicidality, substance use and victimization experiences

ABSTRACT

?Background: Little research has compared the mental health and victimization experiences of non-binary youth depending on their sex assigned at birth (SAAB), or compared these two groups with binary transgender youth.

Aims: To compare mental health, self-harm and suicidality, substance use and victimization experiences between non-binary and binary transgender young adults, both male assigned at birth (MAAB) and female assigned at birth (FAAB).

Methods: Online survey data from 677 participants from the “Youth Chances” community study of 16 to 25 year olds in the United Kingdom was analyzed, comparing across binary participants (transgender females (n = 105) and transgender males (n = 210)) and non-binary participants (MAAB (n = 93) and FAAB (n = 269)).

Results: Female SAAB participants (binary and non-binary) were more likely to report a current mental health condition and history of self-harm than male SAAB participants (binary and non-binary). Similarly, female SAAB participants (binary and non-binary) were more likely to report childhood sexual abuse than male SAAB participants (binary and non-binary); the reverse pattern was found for lifetime physical assault relating to being LGBTQ. Non-binary MAAB participants were less likely than the other groups to report past suicide attempts and previous help-seeking for depression/anxiety. Binary participants reported lower life satisfaction than non-binary participants. For all four groups, mental health problems, self-harm, suicidality, alcohol use and victimization experiences were generally higher than that of youth in general population studies.

Conclusions: These findings highlight the importance of considering both non-binary versus binary gender identity and SAAB in relation to mental health problems, self-harm, suicidality and substance use in transgender youth. The roles of sexual abuse, other abuse and discrimination in contributing to increased rates of mental illness and self-harm in non-binary and binary transgender individuals, particularly those who were assigned female at birth, relative to those assigned male, require investigation.     

Depressive symptoms and use of perspective taking within a communicative context

Objective: The ability to take the perspective of one's conversational partner is essential for successful communication. We assessed whether individuals who report high levels of depressive symptoms have more difficulty with navigating this interpersonal task. Method: Undergraduate students participated in a computerised communication task that, on some trials, required perspective taking (N=125). Results: When participants were grouped according to their self-reported depressive symptoms, the “dysphoric group” (BDI ≥ 16, n=37) showed more errors than a “non-dysphoric group” (BDI ≤ 10, n=56) on trials requiring participants to use the perspective of the speaker, but not on control trials where perspective taking was not required. The dysphoric group demonstrated slower response times overall. Conclusions: Individuals with moderate to high levels of depressive symptoms are more challenged by using a speaker's perspective to interpret statements.     

Development of a work addiction scale

Andreassen, C. S., Griffiths, M. D., Hetland, J. & Pallesen, S. (2012). Development of a work addiction scale. Scandinavian Journal of Psychology 53, 265–272. Research into excessive work has gained increasing attention over the last 20 years. Terms such as “workaholism,”“work addiction” and “excessive work” have been used interchangeably. Given the increase in empirical research, this study presents the development of the Bergen Work Addiction Scale (BWAS), a new psychometrically validated scale for the assessment of work addiction. A pool of 14 items, with two reflecting each of seven core elements of addiction (i.e., salience, mood modification, tolerance, withdrawal, conflict, relapse, and problems) was initially constructed. The items were then administered to two samples, one recruited by a web survey following a television broadcast about workaholism (n = 11,769) and one comprising participants in the second wave of a longitudinal internet‐based survey about working life (n = 368). The items with the highest corrected item‐total correlation from within each of the seven addiction elements were retained in the final scale. The assumed one‐factor solution of the refined seven‐item scale was acceptable (root mean square error of approximation = 0.077, Comparative Fit Index = 0.96, Tucker‐Lewis Index = 0.95) and the internal reliability of the two samples were 0.84 and 0.80, respectively. The scores of the BWAS converged with scores on other workaholism scales, except for a Work Enjoyment subscale. A suggested cut‐off for categorization of workaholics showed good discriminative ability in terms of working hours, leadership position, and subjective health complaints. It is concluded that the BWAS has good psychometric properties.     

Hello From the New Editor

The research goal was to identify potential “contextual” predictors of job performance for military officers. Exploratory factor analysis of job component ratings by military officers (n = 105) in the Irish Defence Forces revealed two “contextual” and two task-related factors. There were no differences in the extent to which contextual job components were a part of the jobs across four military units, but for one contextual factor, contextual components were a significant part of some jobs. Other research shows contextual components increment validity beyond both g and task-related job components. In this first reported study using a sample of military officers to examine contextual job behaviors, the findings suggest contextual components may also increment validity in officer selection models.     

Infants' Expectations in Play: The Joy of Peek-a-boo

Abstract

The role of expectations in infants' enjoyment of play was studied by observing their smiling, laughter, and eyebrow raises during a peek-a-boo game that contained occasional trick trials. In Experiments 1 and 2, 6, 7-, and 8-month-olds (n = 29) participated in a peek-a-boo game in which, on occasional “person-switch” trials, one adult hid and a second adult “reappeared” in his or her place. Infants in all age groups smiled less following person-switch reappearances than following normal ones, with the difference increasing with age. In Experiment 3, 7-month-old infants (n = 10) played a peek-a-boo game in which the adult occasionally reappeared in a different location. Smiling decreased for “location switches” just as it had for person switches. Infants in all age groups were more likely to exhibit eyebrow raises following trick reappearances than following normal ones. These findings suggest that infants as young as 6 months have expectations about the identity and location of a returning person, that conformity to these expectations contributes to infants' enjoyment of games such as peek-a-boo, and that infants of this age may not yet enjoy deviations from their expectations. Implications are discussed for theories of playful enjoyment, for the cognitive antecedents of positive affect, and for cognitive development.     

Social Facilitation and Inhibition During Maximum Versus Typical Performance Situations

The distinction between maximum performance (“what people can do”) and typical performance (“what people will do”) has received considerable theoretical yet relatively little empirical attention. Findings from social facilitation and inhibition suggest that the relationship between performers' typical and maximum performance may not always be as straightforward as had originally been assumed. Ninety-four psychology students underwent a manipulation of their self-efficacy before doing an explaining task both under typical and maximum performance conditions. Results revealed a social inhibition effect in the maximum performance condition for participants of the low self-efficacy conditions. Implications and directions for future research are discussed.     

Integrating fieldwork into employment counseling for methadone‐treatment patients

An innovative employment counseling model, Customized Employment Supports, was developed for methadone‐treatment patients, a population with historically low employment rates. The effectiveness of a key component of the model, “vocational fieldwork,” the delivery of services in the community rather than only within the clinic, was assessed through a quasi‐experimental study of the first 55 patients receiving the model in 2 clinics. Employment outcomes after 6 months were compared between patients who received vocational fieldwork (n = 18) and those who did not (n = 37). Logistic regression analysis demonstrated that patients receiving vocational fieldwork had significantly better outcomes for competitive work, informal work, and any paid work.     

Internet-delivered cognitive behavior therapy for anxiety and insomnia in a higher education context

Background and Objectives: Anxiety and insomnia can be treated with internet-delivered Cognitive Behavioral Therapy (iCBT). iCBT may be well-suited to students who are known to be poor help-seekers and suffer these symptoms. iCBT can offer easy access to treatment and increase service availability. The aim of this study was to evaluate the efficacy of anxiety and insomnia iCBT programs in students. Design: A randomized, controlled study. Methods: Students were randomly allocated to intervention (“Anxiety Relief”: n?=?43; “Insomnia Relief”: n?=?48; control: n?=?47). Interventions lasted six weeks. Outcome measures were the State-Trait Anxiety Inventory and the Pittsburgh Sleep Quality Index. Results: Significant within-group reductions in anxiety (t(31)?=?2.00, p?=?.03) with moderate between-groups (compared to control) effect size (d?=?.64) and increases in sleep quality (t(31)?=?3.46, p?=?.002) with a moderate between-groups effect size (d?=?.55) were found for completers of the anxiety program from pre- to post-intervention. Significant within-group increases in sleep quality were found for completers of the insomnia program from pre- to post-intervention (t(35)?=?4.28, p?>?.001) with a moderate between-groups effect size (d?=?.51). Conclusions: Findings support the use of iCBT for anxiety and insomnia in students, and indicate that further research is needed.