工作场所无礼行为的溢出和交叉效应:超越职场范围的负性作用机制

以往研究通常考查工作场所无礼行为对接收者个人和工作场所内相关结果的影响。而近来研究指出,无礼行为会超出工作场所的界限产生溢出效应,且工作场所无礼行为会对接收者之外的他人产生消极作用,即工作场所无礼行为的交叉效应。在综述国内外相关文献的基础上,总结出了溢出和交叉效应的产生机制,包括消极情绪和情感在无礼行为溢出效应中的中介机制,以及压力传递在无礼行为引发的消极情绪和行为反应与工作-家庭冲突中的中介角色;深入探讨了共情在无礼行为交叉效应中的调节机制和社会阻抑在无礼行为交叉效应中的中介机制;并建议未来相关研究选取新的结果变量视角、探究新的中介机制和边界条件以及进一步整合无礼行为的溢出和交叉的连锁效应机制     

工作－家庭冲突的前因、后果及干预策略

随着劳动力结构与工作特点的巨大变化,工作－家庭冲突问题日益突出。国内外研究主要从工作、家庭与个体三个层面对工作－家庭冲突的前因变量、后果变量及干预策略进行了深入探讨。前因变量主要包括工作与家庭层面的压力、特点,性别等;后果变量主要涉及个体的工作家庭满意感、组织承诺、离职和心身健康;干预策略涉及家庭友好政策和个体应对方式等。作者认为今后研究可以在工作－家庭冲突积极面、跨文化研究等方面进行突破     

冲突还是增益？员工资质过剩感知对工作家庭关系的影响

近年来,随着高等教育的普及和经济环境变化,组织中员工感知的资质过剩现象愈发普遍,引发了越来越多企业管理者和学者的关注和讨论。然而以往有关员工资质过剩感知的研究主要聚焦于对组织内成员工作态度或行为的影响,而对于其是否以及如何产生工作外溢出效应,特别是如何对工作家庭关系产生影响,尚缺乏系统研究。为了更深入地探讨员工资质过剩感知的影响,本研究从员工个体的工作-家庭关系和其配偶的家庭-工作关系两方面,探讨了员工资质过剩感知的工作场所外溢出效应和交叉影响。具体而言,第一,基于认知评价理论,构建了员工资质过剩感知对其自身工作-家庭冲突的“悖论”中介模型,从而揭示其潜在的双刃剑效应;第二,基于工作-家庭增益模型,探讨员工资质过剩感知对其工作-家庭增益的双路径机制和边界条件;第三,结合交叉效应和性别角色导向理论,探索员工资质过剩感知对其配偶家庭-工作冲突和家庭-工作增益的交叉效应模型,明确员工性别与性别角色导向的双重调节作用,从而深化并拓展员工资质过剩感知的工作外影响研究。相关发现不但有助于从不同理论视角揭示员工资质过剩感知对工作家庭关系的影响,丰富现有理论基础,同时也将为企业的管理实践提供建议。     

工作幸福感：概念、测量水平与因果模型

工作幸福感是个体工作目标和潜能充分实现的心理感受及愉悦体验, 是一个需要组织和个人持久努力和投资的动态过程, 包括工作投入、心流体验、工作旺盛感、工作满意度、工作积极情感等宽泛的结构。有必要从暂时、个体和单元三个水平对工作幸福感进行研究。随着研究方法的进展, 工作幸福感的研究呈现出个体差异和个体内波动结合的趋势。工作幸福感多水平动态形成机制模型整合了组织和工作环境因素、个人特征以及人与环境的交互作用, 体现了工作幸福感的动态特征, 解释了人类基本心理需要的满足是工作幸福感形成的心理机制。外溢?交叉动态模型解释了幸福感在不同生活领域的外溢以及在工作团队成员或家庭配偶之间的传递, 有助于推动工作幸福感不同测量水平的效应研究。未来需要通过实证研究检验工作幸福感的动态因果模型, 探讨不同水平的工作幸福感对绩效的影响机制, 更多地研究心流体验、心理旺盛感、高兴和自豪等工作幸福感指标, 加强对工作幸福感的干预研究。     

边界弹性与工作-家庭冲突、增益的关系：基于人?环境匹配的视角

本研究从人?环境匹配理论的视角探讨工作和家庭边界弹性能力和边界弹性意愿对个体工作?家庭冲突和工作?家庭增益的交互影响。通过问卷法共获得494份有效数据, 基于多项式回归分析和反应曲面分析的结果表明：工作弹性能力与工作弹性意愿的匹配对工作→家庭冲突有显著的负向效应, 对工作→家庭增益无显著影响; 家庭弹性能力与家庭弹性意愿的匹配对家庭→工作冲突、家庭→工作增益有显著的负向效应。     

溢出-交叉视角下工作狂对配偶孤独感的影响

基于溢出-交叉的视角,采用工作狂量表、工作家庭冲突量表、孤独感量表对国内242个双职工家庭进行调查,探索工作狂对配偶孤独感的影响及其中介机制。结果表明,工作狂正向影响工作家庭冲突,继而正向影响配偶的孤独感,但是丈夫工作狂对妻子孤独感的直接影响不显著,而妻子工作狂对丈夫孤独感存在显著的直接影响,即丈夫工作家庭冲突完全中介丈夫工作狂对妻子孤独感的影响,而妻子工作家庭冲突部分中介妻子工作狂对丈夫孤独感的影响。此外,孤独感在双职工夫妻之间存在显著的相互交叉影响。     

工作性通信工具使用与双职工夫妻的幸福感：基于溢出-交叉效应的分析

工作性通信工具使用(W_ICTs)是一种新兴的工作行为,指员工在非工作时间使用通信工具处理工作。为帮助组织和个人从整体上了解W_ICTs对员工生活的影响并对其进行管理,以278对配对调查数据为样本,基于溢出?交叉效应视角探讨了 W_I C Ts 与双职工夫妻幸福感的关系及作用机制。结构方程模型分析发现：丈夫和妻子的W_I C Ts均可通过加剧个体的工作→家庭冲突、诱发夫妻之间的社会阻抑行为进而降低双方的幸福感,同时也可通过促进个体的工作→家庭增益、抑制夫妻之间的社会阻抑行为进而提升双方的幸福感;但整体而言,妻子的 W_ICTs会显著降低夫妻双方的幸福感,而丈夫的 W_ICTs不会显著影响夫妻双方的幸福感。研究提示,组织在进行 W_I C Ts管理时,应充分考虑其对女性员工的负向影响;就员工个体而言,男性和女性均可通过加强与配偶的沟通,减少夫妻间的社会阻抑行为,进而预防 W_I C Ts 的不良影响,促进W_I C Ts的积极影响。     

职场排斥对员工家庭的溢出效应：归属需求和工作家庭区隔偏好的作用

以往研究证实了职场排斥会对员工组织内诸多方面产生危害, 然而关于职场排斥向组织外部特别是家庭领域的溢出效应还知之甚少。本研究基于资源保存理论构建了一个有调节的中介效应模型, 探讨职场排斥对员工家庭贬损和家庭满意度的溢出效应和具体机制, 研究结果表明：(1)职场排斥对员工家庭贬损有显著正向作用, 对家庭满意度有显著负向作用; (2)工作压力中介了职场排斥与家庭贬损和家庭满意度的关系; (3)员工归属需求调节了职场排斥对工作压力的影响, 同时调节了工作压力在职场排斥与家庭贬损、家庭满意度之间的中介效应; (4)员工工作家庭区隔偏好调节了工作压力对家庭贬损和家庭满意度的作用, 并且调节了职场排斥通过工作压力对家庭贬损和家庭满意度的中介效应。     

冲突对绩效的影响：个体、团队宜人性的调节作用

以往个体和团队冲突研究主要考察了个人特征或团队特征对冲突结果的影响, 而尚未充分关注冲突管理过程中个体特征与团队特征间的交互效应。基于个人-团队匹配理论, 本研究探讨了个体层面宜人性与团队层面宜人性异质性对团队中个体冲突(关系冲突、任务冲突)和工作绩效间关系的影响。基于来自64个银行服务团队(包含339名下属和64名主管)的多来源、多时点纵向数据, 本研究所得结果显示：(1)关系冲突显著负向影响工作绩效, 任务冲突对工作绩效的影响不显著。(2)个体宜人性能够显著减弱关系冲突对工作绩效的负面影响, 而增强任务冲突对工作绩效的正向影响。(3)关系/任务冲突、个体宜人性和团队宜人性异质性间存在着三重交互效应, 共同影响工作绩效。具体而言, 当团队宜人性异质性水平较低时, 个体宜人性对关系/任务冲突与工作绩效间关系的调节作用更加显著。     

职业女性工作家庭冲突的压力源研究

本研究在已有研究的基础上 ,对浙江省杭州市职业女性进行了一次工作 -家庭冲突的调查研究。总结了现阶段职业女性工作 -家庭冲突的现状 ,探讨了角色压力源与工作 -家庭冲突的关系 ,分析了影响职业女性工作 -家庭冲突程度的因素。     

工作家庭两不误为何这么难？基于工作家庭边界理论的探讨

为探讨工作家庭冲突对员工工作态度和行为倾向的影响, 以国内某大型制造企业集团位于北京、杭州、西安等地7家分公司的545名员工为样本, 采取问卷调查法在两个不同时段获取数据, 考察了角色压力(角色冲突、角色模糊和角色超载)在工作干涉家庭和家庭干涉工作这两种对偶冲突模式与员工工作满意度和离职意向之间的中介作用机制。结果显示：角色压力在工作家庭冲突与工作满意度和离职意向之间起到完全中介作用, 工作满意度在角色压力和离职意向之间起到部分中介作用。结论有助于分析工作家庭冲突的深层原因并采取恰当的干预策略, 降低工作家庭冲突对员工工作态度和行为倾向的负面影响。     

Gender Differences in the Importance of Work and Family Roles: Implications for Work–Family Conflict

In this study we explored between- and within-gender differences in the importance of life roles and their implications for work–family conflict. In earlier research (Cinamon & Rich, 2002) we found 3 profiles of workers who differ in attributions of importance to work and family roles: persons who assigned high importance to both the work role and the family role (“Dual” profile); participants who ascribed high importance to the work role and low importance to the family role (“Work” profile); and participants who attributed high importance to the family role and low importance to the work role (“Family” profile). We used these profiles to clarify the relationship between gender and work–family conflict. Participants were 126 married men and 87 married women who were employed in computer or law firms. Significant between- and within-gender differences were found in the distribution of participants to profiles. Men were equally distributed throughout the profiles, whereas women were underrepresented in the Work category. More women than men fit the Family profile, and more men than women fit the Work profile. No gender differences were found for the Dual profile. Women reported higher parenting and work values than men did. Between-gender differences in work–family conflict were apparent, as were within-gender differences across profiles. Results demonstrate the value of examining both between- and within-gender variation in studies of gender and work–family conflict.     

An Investigation of the Variables That Influence Female Counselors' Work–Family Conflict

This study investigated the relationship between female counselors' work–family conflict and their demographic, occupational, and family characteristics. Female counselors' engagement in work and family and the conflict that results were assessed in 2 directions: work interfering with family (WIF) and family interfering with work (FIW). Autonomy and hours spent at work significantly contributed to counselors' WIF scores. Autonomy; age of the youngest child; care of elderly, ill, or special needs family members; and support contributed to counselors' FIW scores.     

Seeking the perfect balance: Perfectionism and work–family conflict

This study considers the relationship between perfectionism and perceptions of work–family conflict. A situational component to perfectionism was found, with higher standards and a higher perceived discrepancy between standards and performance at home versus at work. Findings suggest perfectionism predicts work–family conflict, beyond the effects of the Big Five, trait affectivity and achievement. Further, findings indicate those with adaptive perfectionism (AP; work and home) tend to have lower strain and time‐based family interfering with work and lower behaviour‐based work interfering with family, compared with maladaptive perfectionists (home) and non‐perfectionists (work and home). Gender differences were found and considered in a more exploratory manner.     

No pain,no gain? A resource-based model of work-to-family enrichment and conflict

Work–family scholars tend to work in two largely disconnected research streams, focusing on either work–family enrichment—the positive side of the work–family interface—or work–family conflict—the negative side of this interface. The purpose of this study is to suggest a reconciliation of the two research streams by proposing and testing a resource-based model of work-to-family enrichment and conflict. Specifically, we propose that an individual's work role engagement has two independent outcomes, work role resource gain and loss, and they separately mediate the relationships between work role engagement and work-to-family enrichment and conflict. We further propose that two dimensions of regulatory focus, promotion focus and prevention focus, moderate the relationships between work role engagement and work role resource gain and loss respectively. Structural equation modeling results based on data from 1052 employees of Chinese firms offer general support for these notions.     

Social support and work–family conflict: A test of an indirect effects model

Most work–family research on social support is based on matching domain relationships, that is, social support in the work domain is related to work interfering with family conflict (WIF) and social support in the family domain is related to family interfering with work conflict (FIW). In this research, based on the conservation of resources (COR) model, we examined the cross domain indirect relationship between social support in the work domain and FIW and the cross domain indirect relationship between social support in the family domain and WIF. We tested this model across three samples in two studies. In Study 1, we examined the cross domain influence of supervisory and spouse support on work–family conflict using two large random samples (N = 1130; N = 2769). In Study 2, we tested an expanded model of social support to include both generic and work–family specific support, and examined the cross domain indirect relationships between these two types of support on work–family conflict using a sample of 435 employees. Specifically, we proposed that social support systems in the work domain such as family friendly organizational policies, family supportive organizational climate, perceived organizational support, and perceived supervisory support will be indirectly and negatively related to FIW via WIF and that spouse/partner support will be indirectly and negatively related to WIF via FIW. Results for Study 1 provided support for the cross domain indirect effects model and results for Study 2 provided support for the cross domain indirect effects for work–family specific social support systems. We discuss implications of these results for the theory and practice of managing work–family conflict.     

Social support and work–family conflict: A test of an indirect effects model

Most work–family research on social support is based on matching domain relationships, that is, social support in the work domain is related to work interfering with family conflict (WIF) and social support in the family domain is related to family interfering with work conflict (FIW). In this research, based on the conservation of resources (COR) model, we examined the cross domain indirect relationship between social support in the work domain and FIW and the cross domain indirect relationship between social support in the family domain and WIF. We tested this model across three samples in two studies. In Study 1, we examined the cross domain influence of supervisory and spouse support on work–family conflict using two large random samples (N = 1130; N = 2769). In Study 2, we tested an expanded model of social support to include both generic and work–family specific support, and examined the cross domain indirect relationships between these two types of support on work–family conflict using a sample of 435 employees. Specifically, we proposed that social support systems in the work domain such as family friendly organizational policies, family supportive organizational climate, perceived organizational support, and perceived supervisory support will be indirectly and negatively related to FIW via WIF and that spouse/partner support will be indirectly and negatively related to WIF via FIW. Results for Study 1 provided support for the cross domain indirect effects model and results for Study 2 provided support for the cross domain indirect effects for work–family specific social support systems. We discuss implications of these results for the theory and practice of managing work–family conflict.     

Work–family conflict,perceived supervisor support and organizational commitment among Brazilian professionals

The current study examines a variety of relationships pertaining to work–family conflict among a sample of Brazilian professionals, in order to shed light on work–family issues in this cultural context. Drawing from the cultural values of Brazil and social identity theory, we examine the relationships of two directions of work–family conflict (work interference with family and family interference with work), perceived supervisor support, and sex with affective and continuance organizational commitment. Work interference with family was related to higher continuance commitment and perceived supervisor support was related to higher affective commitment. An interaction between family interference with work and perceived supervisor support predicting continuance commitment revealed a reverse buffering effect such that the relationship was stronger under conditions of high support. Results are discussed within the Brazilian context.     

特殊教育教师工作家庭冲突、情绪智力与工作投入的关系

在积极心理学视野下探讨特殊教育教师情绪智力对工作家庭冲突与工作投入之间关系的调节作用。采用工作家庭冲突量表、情绪智力量表和工作投入量表,通过整群取样选取河南省7所特殊教育学校共256名教师进行调查。结果表明：（1）特殊教育教师工作家庭冲突和工作投入在性别、有无孩子及年龄方面差异显著。就工作家庭冲突水平而言,女教师显著高于男教师,有孩子的教师显著高于没孩子的教师,30-40岁的教师冲突水平最高,30岁及以下教师次之,41岁及以上教师最低;在工作投入水平上,女教师显著低于男教师,有孩子的教师显著低于没孩子的教师,41岁及以上教师投入水平最高,30岁及以下教师次之,31-40岁教师最低。（2）特殊教育教师工作家庭冲突与情绪智力、工作投入均呈负相关;情绪智力与工作投入呈正相关。（3）特殊教育教师情绪智力对工作家庭冲突与工作投入之间的关系有显著的调节作用。     

The role of the coworker in reducing work–family conflict: A review and directions for future research

Work–family conflict can have a dramatic negative effect on organizational productivity. Accordingly, organizations are adopting initiatives aimed at assisting employees in achieving a balance between work and family (e.g., family-friendly work culture, supportive supervisors, work-family programs and policies, etc.). Research regarding the effectiveness of these approaches has largely ignored the role of peers/coworkers in the work–family interface. Coworkers have a unique opportunity to provide family-facilitative support as they have a clearer understanding of the nature of stressors faced by their fellow employees. Further, with the increasing prevalence of team-based organizational structures, coworkers are better prepared to offer instrumental and emotional assistance to a coworker struggling to balance conflicting work and family demands. We review the literature relevant to the role of coworker support in mitigating work–family conflict, and propose a number of potential moderators of the coworker support – work–family conflict relationship. Finally, we explore factors which may increase the likelihood that coworkers will offer vital emotional and instrumental family-facilitative support.