EFFECTS OF SELF-EFFICACY AND POST-TRAINING INTERVENTION ON THE ACQUISITION AND MAINTENANCE OF COMPLEX INTERPERSONAL SKILLS

This study examined the effects of self-efficacy and a two-stage training process on the acquisition and maintenance (i.e., retention) of complex interpersonal skills. In stage one, all participants received basic training in negotiation skills; behavioral measures of negotiation performance were taken following this training. During stage two, alternative post-training interventions (goal setting and self-management) were offered to facilitate skill maintenance. Six weeks later, behavioral measures of performance were repeated. Results indicated that pre-test self-efficacy contributed positively to both initial and delayed performance. While training condition contributed to skill maintenance, self-efficacy also interacted with post-training method to influence delayed performance. Specifically, self-management training attenuated the self-efficacy performance relationship, while goal-setting training accentuated performance differences between high and low self-efficacy trainees. Implications of these findings are discussed for researchers and practitioners concerned with interpersonal skills training.     

Toward an integrative theory of training motivation: a meta-analytic path analysis of 20 years of research

This article meta-analytically summarizes the literature on training motivation, its antecedents, and its relationships with training outcomes such as declarative knowledge, skill acquisition, and transfer. Significant predictors of training motivation and outcomes included individual characteristics (e.g., locus of control, conscientiousness, anxiety, age, cognitive ability, self-efficacy, valence, job involvement) and situational characteristics (e.g., climate). Moreover, training motivation explained incremental variance in training outcomes beyond the effects of cognitive ability. Meta-analytic path analyses further showed that the effects of personality, climate, and age on training outcomes were only partially mediated by self-efficacy, valence, and job involvement. These findings are discussed in terms of their practical significance and their implications for an integrative theory of training motivation.     

Improving computer skill training: behavior modeling, symbolic mental rehearsal, and the role of knowledge structures

Effective computer skill training is vital to organizational productivity. Two experiments (N = 288) demonstrated that the behavior modeling approach to computer skill training could be substantially improved by incorporating symbolic mental rehearsal (SMR). SMR is a specific form of mental rehearsal that establishes a cognitive link between visual images and symbolic memory codes. As theorized, the significant effects of SMR on declarative knowledge and task performance were shown to be fully mediated by changes in trainees' knowledge structures. The mediational role of knowledge structures is expected to generalize to other training interventions and cognitive skill domains. Our findings have the immediate implications that practitioners should use SMR for improving the effectiveness of computer skill training.     

Effects of Personality Characteristics on Knowledge,Skill, and Performance in Servicing Retail Customers

This study tested the idea that some personality variables are related to interpersonal aspects of job performance primarily through interpersonal knowledge and skill, just as cognitive ability has been shown to be related to technical aspects of job performance primarily through technical knowledge and skill. We measured personality factors, cognitive ability, customer service knowledge (through a structured interview), customer service skill (through role‐play simulations), and customer service performance (through supervisory ratings) in a sample of 140 retail store associates. As expected, results showed that interpersonally oriented personality characteristics are related to customer service knowledge even when effects of ability, conscientiousness, and experience are taken into account, and that customer service knowledge and skill together carry the indirect effects of personality characteristics, ability, and experience to customer service performance. We also found that conscientiousness moderates the relation between knowledge and performance such that knowledge predicts performance best for people who are highly conscientious.     

Evaluating Cognitive Training Outcomes: Validity and Utility of Structural Knowledge Assessment

Conventional approaches to evaluating cognitive outcomes of training typically use paper-and-pencil tests that emphasize gains or differences in declarative knowledge. Yet a key factor in differentiating expert and novice performance is the way individuals organize their knowledge. Accordingly, the acquisition of meaningful knowledge structures and methods of assessing structural knowledge are potentially important issues for designing and evaluating training programs. Two studies were conducted to examine the validity and utility of one structural assessment technique called Pathfinder (Schvaneveldt, Durso, & Dearholt, 1989). Results from academic and organizational samples indicated that Pathfinder measures of structural knowledge quality predicted individual differences in performance self-efficacy. After controlling for differences in declarative knowledge, measures of structural knowledge quality added to the prediction of performance self-efficacy in the student sample, but not in the organizational sample. The unique features and potential advantages of structural assessment for training evaluation are discussed.     

The impact of error training and individual differences on training outcomes: an attribute-treatment interaction perspective

The authors examined the effectiveness of error training for trainees with different levels of cognitive ability, openness to experience, or conscientiousness. Participants (N = 181) were randomly assigned to control, error-encouragement, or error-avoidance conditions and trained to perform a decision-making simulation. Declarative knowledge, task performance, and self-efficacy were measured posttraining. Findings suggest the effectiveness of error training is dependent on the cognitive ability or dispositional traits of trainees. High cognitive ability or more open individuals benefit more from error-encouragement training than low cognitive ability or less open individuals. Conscientiousness has a negative effect on self-efficacy when trainees are encouraged to make errors.     

Personality,Self-Efficacy and Functioning in Management Teams: A Contribution to Validation

The relationship between individual difference variables and the contribution to team functioning was examined in 58 members of management teams. Extraversion and self-efficacy for working in teams were related to attraction to the team, which in turn was related to a rating of team effectiveness. Extraversion was also related directly to team effectiveness. The relationship between conscientiousness and team functioning was not clear. The results are considered supportive for the validity of self-efficacy for teams and extraversion as indicators of the ability and propensity of individuals to contribute to the functioning of management teams.     

Intact Procedural Knowledge in Patients with Alzheimer's Disease: Evidence from Golf Putting

Can Alzheimer's disease (AD) patients efficiently learn to perform a complex motor skill when relying on procedural knowledge? To address this question, the authors compared the golf-putting performance of AD patients, older adults, and younger adults in 2 different learning situations: one that promotes high error rates (thus increasing the reliance on declarative knowledge) or one that promotes low error rates (thus increasing the reliance on procedural knowledge). Motor performance was poorer overall for AD patients and older adults relative to younger adults in the high-error condition but equivalent between similar groups in the low-error condition. Also, AD patients in the low-error condition had better performance at the final putting distance relative to those in the high-error condition. This performance facilitation for AD patients likely stems from intact procedural knowledge.     

The role of working memory in motor learning and performance

Three experiments explore the role of working memory in motor skill acquisition and performance. Traditional theories postulate that skill acquisition proceeds through stages of knowing, which are initially declarative but later procedural. The reported experiments challenge that view and support an independent, parallel processing model, which predicts that procedural and declarative knowledge can be acquired separately and that the former does not depend on the availability of working memory, whereas, the latter does. The behaviour of these two processes was manipulated by providing or withholding visual (and auditory) appraisal of outcome feedback. Withholding feedback was predicted to inhibit the use of working memory to appraise success and, thus, prevent the formation of declarative knowledge without affecting the accumulation of procedural knowledge. While the first experiment failed to support these predictions, the second and third experiments demonstrated that procedural and declarative knowledge can be acquired independently. It is suggested that the availability of working memory is crucial to motor performance only when the learner has come to rely on its use.     

Learning from Our Mistakes: Error Management Training for Mature Learners

This research explored the effects of training goal (learning goal vs. performance goal) and training type (error management vs. error avoidance) on word processing skill acquisition with older workers. Sixty-seven participants were randomly assigned to one of four experimental conditions and attended two interactive tutorial training sessions. Results indicated that error management training lead to significantly higher performance test scores, learning quiz scores, and requests for assistance compared to error avoidant training. Additionally, learning goals generated significantly higher performance test scores and intrinsic motivation levels relative to performance goals. Other applications of error management training are discussed.     

THE INFLUENCE OF TRAINING METHOD AND TRAINEE AGE ON THE ACQUISITION OF COMPUTER SKILLS

This experiment examined the influence of training method and trainee age on performance during training in the acquisition of computer software skills. A behavioral modeling training method yielded consistently superior computer software mastery compared with a nonmodeling approach. Older trainees exhibited significantly lower performance than did younger trainees in both the modeling and the nonmodeling training conditions. Findings are discussed in terms of strategies for overcoming older worker technological obsolescence.     

Political skill as moderator of personality - Job performance relationships in socioanalytic theory: Test of the getting ahead motive in automobile sales

Based on the socioanalytic perspective of performance prediction ( [Hogan, 1991] and [Hogan and Shelton, 1998]), this study tests whether the motive to get ahead produces greater performance when interactively combined with social effectiveness. Specifically, we investigated whether interactions of the five-factor model constructs of extraversion and openness to experience (i.e., operationalizations of the getting ahead motive in the socioanalytic framework) with political skill predict sales performance. The hypotheses were tested in a sample of 112 car salespersons, and the results supported the extraversion × political skill interaction, but not the openness to experience × political skill interaction. For individuals high on political skill, higher levels of extraversion were associated with higher levels of sales. For individuals low on political skill, higher levels of extraversion were associated with lower levels of sales. Implications of the results and directions for future research are provided.     

A multilevel examination of the relationships among training outcomes, mediating regulatory processes, and adaptive performance

This study examined whether cognitive, affective-motivational, and behavioral training outcomes relate to posttraining regulatory processes and adaptive performance similarly at the individual and team levels of analysis. Longitudinal data were collected from 156 individuals composing 78 teams who were trained on and then performed a simulated flight task. Results showed that posttraining regulation processes related similarly to adaptive performance across levels. Also, regulation processes fully mediated the influences of self- and collective efficacy beliefs on individual and team adaptive performance. Finally, knowledge and skill more strongly and directly related to adaptive performance at the individual than the team level of analysis. Implications to theory and practice, limitations, and future directions are discussed.     

Emotion enhanced retention of cognitive skill learning

Ample evidence suggests that emotional arousal enhances declarative/episodic memory. By contrast, there is little evidence that emotional enhancement of memory (EEM) extends to procedural skill based memory. We examined remote EEM (1.5-month delay) for cognitive skill learning using the weather prediction (WP) probabilistic classification task. Participants viewed interleaved emotionally arousing or neutral pictures during WP acquisition. Arousal retarded initial WP acquisition. While participants in the neutral condition showed substantial forgetting of WP learning across the 1.5-month delay interval, the arousal condition showed no evidence of forgetting across the same time period. Thus, arousal during encoding determined the mnemonic fate of cognitive skill learning. Emotional enhancement of WP retention was independent of verbally stated knowledge of WP learning and EEM for the picture contexts in which learning took place. These results reveal a novel demonstration of EEM for cognitive skill learning, and suggest that emotional arousal may in parallel enhance the neural systems that support procedural learning and its declarative context.     

E-nabled for E-Learning? The Moderating Role of Personality in Determining the Optimal Degree of Learner Control in an E-Learning Environment

This paper investigates the moderating role of specific Big Five personality traits on the relationship between learner control and training performance in an e-learning environment. Specifically, we examined the role of openness to experience, conscientiousness, and extraversion. Participants completed a video-based e-learning program with either a high or low level of learner control. Results demonstrated that the personality traits of openness to experience and extraversion moderated the relationship between learner control and training performance. Specifically, training performance was higher for trainees higher in openness and extraversion when they were in an environment with high learner control versus low learner control. Conversely, for trainees lower in these traits, performance was higher with low learner control versus high learner control. Future research and practical applications are discussed.     

Psychometric properties of a Chinese translation of the political skill inventory

Ferris and colleagues defined political skill in organizations as "the ability to effectively understand others at work and to use such knowledge to influence others to act in ways that enhance one's personal and/or organizational objectives." In this study, the psychometric properties of a Chinese translation of the Political Skill Inventory were investigated, supporting construct, convergent, discriminant, and criterion validities. The results suggested that the Chinese translation retained a four-factor structure. Political skill was positively correlated with self-monitoring, conscientiousness, political savvy, emotional intelligence, extraversion, agreeableness, and proactive personality, and was negatively correlated with trait anxiety and external locus of control. After controlling for age, sex, and job tenure, political skill was predictive of task performance, work contribution, and interpersonal help.     

The conscientious retiree: The relationship between conscientiousness,retirement, and volunteering

The current study examined the relationship between conscientiousness, work status, and volunteering utilizing two large samples, the St. Louis Personality and Aging Network (SPAN) and the Health and Retirement Study (HRS). It was hypothesized that conscientious adults who were retired would be more likely to volunteer because, after retirement, they gain a substantial amount of free time, while losing an outlet for their industrious and achievement-striving tendencies. Cross-sectional and longitudinal analyses revealed that conscientious, retired individuals were more likely to volunteer than conscientious, working individuals. Further analyses revealed that facets of conscientiousness provide differential information from the general trait. These findings indicate that volunteering during retirement fills an important niche for high-striving, conscientious individuals.     

Distinguishing manifestations of anxiety: how do personality traits of compulsive checkers differ from other anxious individuals?

To better understand relations between personality and anxiety in general, and personality differences between compulsive checkers and nonchecking anxious individuals in particular, the current study was conducted. Participants included a nonclinical undergraduate sample of 36 compulsive checkers, 33 nonchecking anxious controls and 33 nonchecking nonanxious controls who were compared on five basic personality dimensions: emotional stability, extraversion, agreeableness, conscientiousness and intellect (Goldberg, 1992). Results indicated that a combined group of all anxious individuals was less extraverted and less emotionally stable than nonchecking/nonanxious controls. Results further indicated that compulsive checkers were less emotionally stable and more conscientious than nonchecking anxious controls. The implications of these findings, as well as the impact of the order of personality item presentation, are considered and discussed.     

THE EFFECT OF A MASTERY PRACTICE DESIGN ON LEARNING AND TRANSFER IN BEHAVIOR MODELING TRAINING

This study employed a pretest-posttest control group design in a field setting with 38 supervisors and managers to test the effect of a theory-based mastery practice design for interpersonal skills training. The mastery practice protocol was drawn from recent research in cognitive and educational psychology on complex skill acquisition. Dependent measures included knowledge retention, behavioral skill demonstration, and far transfer to the workplace based on a multirater 360-degree survey instrument. In addition, qualitative data were collected using a semistructured interview process. Comparison of the mastery practice design to conventional behavior modeling workshop practice indicated improvements in retention and behavioral demonstration measures but failed to document any effect on transfer. Implications for future research and practice are discussed.     

AN EVALUATION OF GENERIC TEAMWORK SKILLS TRAINING WITH ACTION TEAMS: EFFECTS ON COGNITIVE AND SKILL-BASED OUTCOMES

This study evaluated the utility of generic teamwork skills training for enhancing the effectiveness of action teams. Results from 65 4-person action teams working on an interdependent command and control simulator revealed that generic teamwork skills training had a significant and positive impact on both cognitive and skill-based outcomes. Trained team members evidenced higher levels of declarative knowledge regarding teamwork competencies and demonstrated greater proficiency in the areas of planning and task coordination, collaborative problem-solving, and communication. Furthermore, results indicated that cognitive and skill based outcomes were interrelated. Team members' declarative knowledge regarding teamwork competencies positively affected planning and task coordination, collaborative problem solving, and communication skills. However, we found that the effects of declarative knowledge differed across team members depending on their roles and responsibilities. The team benefited the most from the knowledge held by the team member who occupied the most critical position in the workflow. Implications of these findings for future research and practice are discussed.