Style Versus Substance: Multiple Roles of Language Power in Persuasion

This research explores how message style influences persuasion in conjunction with message substance. Using the elaboration likelihood model, the study operationalizes message style as language power and message substance as argument quality , then considers the multiple roles language power can assume in persuasion. The authors investigate whether language power acts as a (a) central argument, (b) peripheral cue, (c) biasing influence on assessment of arguments, or (d) distraction that inhibits argument processing. Additionally, they manipulate exposure time to examine how processing ability influences which persuasive roles language power assumes. The authors find empirical support for the multiple-roles perspective and conclude that the role of message style depends partially on the ability to process message details.     

Perceptions of source efficacy and persuasion: Multiple mechanisms for source effects on attitudes

When communicators are perceived as likely to bring proposed outcomes to fruition, they have source efficacy. Although perceptions of source efficacy are common in persuasion settings, this construct has received little direct research attention. The present research explored how source efficacy may impact persuasion in different ways at different levels of motivation to process messages. Across three experiments, participants encountered message arguments of varying quality from a source manipulated to be relatively efficacious or inefficacious. When motivation to process the message was low, source efficacy served as a peripheral cue (Experiment 1). When motivation was high, efficacy information learned before the message biased processing of ambiguous messages (Experiment 2), but source efficacy learned after the message affected the amount of confidence people had in their message‐related thoughts (Experiment 3). These effects of source efficacy were distinct from effects of perceived source expertise/credibility. Copyright © 2011 John Wiley & Sons, Ltd.     

Language and persuasion: Tag questions as powerless speech or as interpreted in context

Research in impression formation and persuasion has considered use of tag questions as part of a powerless speech style. However, little research has examined how contextual factors, such as characteristics of the communicator, moderates whether tag questions act “powerless”. The present study manipulated source credibility, tag question use, and argument quality. When the source was low in credibility, tag question use decreased persuasion and biased message processing relative to a control message. However, when the source was credible, tag questions increased message processing in a relatively objective manner. Therefore, it appears that tag questions can have different effects on information processing, depending on who uses the tag questions.     

“Family Values” and Political Persuasion: Impact of Kin-Related Rhetoric on Reactions to Political Campaigns1

Within the framework of dual-process models of persuasion, it was hypothesized that including references to kin in a persuasive speech might either (a) promote greater scrutiny of the message by making it seem more value-relevant, or (b) serve as a simple peripheral cue of value congruence. Republicans, Democrats, and Independents read a political speech that varied by argument quality (strong/weak), kin terms (absent/present), and the speaker's party affiliation. Results indicated that Democrats scrutinized the message more when kin terms were used, whereas such terms appeared to discourage message elaboration on the part of Republican participants, but only when used by an in-group member. Results are discussed in terms of their implications for the efficacy of political rhetoric using kin terms.     

The Effects of Argument Quality and Involvement Type on Attitude Formation and Attitude Change: A Test of Dual‐Process and Social Judgment Predictions

Involvement has long been theoretically specified as a crucial factor determining the persuasive impact of messages. In social judgment theory, ego‐involvement makes people more resistant to persuasion, whereas in dual‐process models, high‐involvement people are susceptible to persuasion when argument quality is high. It is argued that these disparate predictions might be reconciled by either different involvement types (i.e., value relevant vs. outcome relevant) or different attitude modification processes (i.e., attitude change vs. attitude formation). An experiment (N = 684) varying topic, position advocated, outcome relevance, and argument quality tested these moderators. The data were consistent with existence of two different types of involvement, but none of the theoretical predictions were consistent with the data. Instead, a main effect for argument quality had the largest impact on attitude change. Regardless of value‐relevant involvement, outcome‐relevant involvement, and attitude modification process, participants were more persuaded by high‐ rather than low‐quality arguments, with boomerang effects observed for low‐quality arguments. These findings highlight the importance of sound message design in persuasion.     

Ally confrontations as identity-safety cues for marginalized individuals

Three studies and an integrative data analysis (N = 1,017) demonstrated that confrontations (speaking up against a stereotypical or prejudiced statement), when affirmed by bystanders, serve as an effective safety cue for targets of bias. In Studies 1 and 2, Chinese-American and White women witnessed anti-Asian and sexist remarks, respectively. Results revealed that a lone confronter (i.e., a confronter not affirmed by others) was unable to boost identity-safety (e.g., belonging, safety) compared to when the bias was not confronted, regardless of confronter identity (i.e., ally vs. ingroup confronter). Study 2 demonstrated that other people in the interaction group (i.e., bystanders) must affirm the confrontation for it to serve as an effective safety cue. Study 3 replicated and extended these results among White women for confrontation of sexism and Black women for confrontation of racism. Overall, these studies suggest that confrontations, when affirmed, can serve as a safety cue.     

Relevance override: on the reduced impact of "cues" under high-motivation conditions of persuasion studies

This research addressed the reduced impact of cues under high processing motivation of persuasion experiments. The results of 3 studies suggested that such reduced impact is due to a relevance override whereby any more subjectively relevant information swamps the effects of any less subjectively relevant information, given the recipient's sufficient motivation to process both. Because, in much persuasion research, cues may have been perceived as less relevant to the attitudinal judgments than message arguments, the relevance override hypothesis provides a general explanation of the reduced cue effect.     

Regulatory Fit and Persuasion: Basic Principles and Remaining Questions

How can researchers and practitioners use regulatory fit theory to increase the effectiveness of their attempts to change attitudes and behavior? In this article, we extract from the literature a set of basic processes by which fit can influence persuasion and describe different methods for inducing fit. Regulatory fit can influence persuasion by: (i) making message recipients feel right during message reception; (ii) increasing recipients’ strength of engagement with the message, which contributes to processing fluency; and (iii) influencing elaboration likelihood. Integral methods induce fit within the persuasion situation (as with framing of message arguments, source delivery style, and decision means), whereas incidental methods induce fit independent of the persuasion situation. We discuss common difficulties researchers may encounter with these techniques, and clarify existing confusions about regulatory fit and regulatory focus theory. Throughout, we highlight important questions that must be addressed to attain a complete understanding of regulatory fit.     

Investigating the social-adjustive and value-expressive functions of well-grounded attitudes: Implications for change and for subsequent behavior

Recent demonstrations of the plausibility of functional theories of persuasion have occurred within advertising contexts or have targeted potentially nebulous or uninvolving attitudes, and may thus have demonstrated the utility of functional explanations of attitude formation rather than attitude change. In the present study, attitudes that participants have acted on and consider important (i.e., the criteria they use to select dating partners) were the targets of persuasion. High and low self-monitoring individuals, who hold different dating attitudes that serve different functions, were exposed to functionally relevant or functionally irrelevant messages that reached either proattitudinal or counterattitudinal conclusions. As anticipated by functional theory, (a) low self-monitoring individuals changed their dating attitudes only after hearing a counterattitudinal message that addressed thevalue-expressive functions their dating attitudes served, whereas (b) high self-monitoring individuals changed their opinions only after hearing a counterattitudinal message that addressed thesocial-adjustive functions served by their dating attitudes. Although the data revealed that important attitudes can be changed via a functionally relevant appeal, only the low self-monitoring individuals subsequently used their changed attitudes to guide their behavior in a subsequent couple-matching task. Implications of these results for functional theories of persuasion and for variations in attitude/behavior consistency were discussed. This research is based on a Master’s thesis conducted by the first author under the direction of the second author.     

Majority versus minority influence: the role of message processing in determining resistance to counter‐persuasion

Two experiments examined the extent to which attitudes changed following majority and minority influence are resistant to counter‐persuasion. In both experiments participants' attitudes were measured after being exposed to two messages, delayed in time, which argued opposite positions (initial message and counter‐message). In the first experiment, attitudes following minority endorsement of the initial message were more resistant to a second counter‐message only when the initial message contained strong versus weak arguments. Attitudes changed following majority influence did not resist the second counter‐message and returned to their pre‐test level. Experiment 2 varied whether memory was warned (i.e., message recipients expected to recall the message) or not, to manipulate message processing. When memory was warned, which should increase message processing, attitudes changed following both majority and minority influence resisted the second counter‐message. The results support the view that minority influence instigates systematic processing of its arguments, leading to attitudes that resist counter‐persuasion. Attitudes formed following majority influence yield to counter‐persuasion unless there is a secondary task that encourages message processing. Copyright © 2007 John Wiley & Sons, Ltd.     

Embodied Attitude Change: A Self‐Validation Perspective

Our behavior can change what we like and dislike. Although it seems clear that we might like something more when we smile (versus frown), or when we nod our heads (versus shake), it is important to understand the processes responsible for these changes in evaluation. It might be that agreement behaviors such as smiling and nodding work as cue, make us think about everything in a positive light, or it might be that they encourage us not to think much about the information we receive. This review describes the basic processes underlying embodied change, highlighting the role of a recently discovered meta‐cognitive process (called self‐validation) by which bodily responses can validate or invalidate (instead of changing) our thoughts. This new mechanism can account for some already established outcomes in embodied persuasion (e.g., more persuasion with smiling than frowning), but by a different process than postulated previously (smiling increases confidence in thoughts), as well as for some new findings (e.g., more persuasion for low than high powerful postures; more self‐confidence when performing doubtful postures).     

The role of self-control in resistance to persuasion

Four studies investigated a self-control theory of resistance to persuasion. This theory asserts that resistance to persuasion requires and consumes self-control resources. Study 1 showed that resistance to a persuasive message reduced the ability to engage in a subsequent self-control task. Studies 2 and 3 showed that self-control depletion leads to increased persuasion. Study 4 showed that self-control depletion increased persuasion, particularly under effortful resistance (i.e., strong arguments). Together, these findings suggest that self-control plays a vital role in the process of resistance to persuasion. People must have self-control resources to fend off persuasive appeals; without them, they become susceptible to influence.     

The effects of name similarity on message processing and persuasion

Prior studies have found that name similarity can serve as a cue that favorably affects evaluations without conscious deliberation. In a series of four experiments, we show that name similarity can increase the conscious processing of information with which it is associated. When exposed to student resumes or advertised brands with names similar (versus dissimilar) to theirs, respondents were more likely to relate the information to themselves (self-reference, Experiments 2-4) and thoughtfully examine it. Evidence of thoughtful processing included slower reaction times when reviewing resumes and greater information recall (Experiment 1), spending more time in resume review (Experiment 2), greater evaluative differentiation between resumes and product brands of different quality (Experiments 2 and 3), and developing stronger brand attitudes (Experiment 4). An expanded view of how and why name similarity can affect persuasion is offered and discussed.     

The sleeper effect in persuasion: a meta-analytic review

A meta-analysis of the available judgment and memory data on the sleeper effect in persuasion is presented. According to this effect, when people receive a communication associated with a discounting cue, such as a noncredible source, they are less persuaded immediately after exposure than they are later in time. Findings from this meta-analysis indicate that recipients of discounting cues were more persuaded over time when the message arguments and the cue had a strong initial impact. In addition, the increase in persuasion was stronger when recipients of discounting cues had higher ability or motivation to think about the message and received the discounting cue after the message. These results are discussed in light of classic and contemporary models of attitudes and persuasion.     

An experimental test of the relationship between voice intonation and persuasion in the domain of health

Objective: In the process of behaviour change, intonation of speech is an important aspect that may influence persuasion when auditory messages are used. In two experiments, we tested to what extent different levels of intonation are related to persuasion and whether for some recipients the threat posed by the message information might become too strong to face.

Design: In Study 1, 130 respondents listened to a health message with either a low, moderate or high level of intonation. In Study 2 (N?=?143), the same manipulations of intonation were applied but half of the respondents were affirmed before they listened to the persuasive message. Intention to increase fruit and vegetable intake was used as a dependent variable.

Results: Both studies showed that high intonation led to a significant drop in intention among respondents who perceived their own health as good. After self-affirmation, persuasion was increased.

Conclusion: A high level of intonation seems to induce self-regulatory defences in people who do not see the necessity to change their health behaviour, whereas people with poor perceived health might perceive potential to change. The use of a normal level of intonation in auditory health messages is recommended.     

The Influence of Spokesperson Trustworthiness on Message Elaboration,Attitude Strength,and Advertising Effectiveness

Recent research has shown that information presented by untrustworthy endorsers is likely to be thoughtfully elaborated, whereas information presented by trustworthy endorsers is likely to be unthinkingly accepted (Priester & Petty, 1995). Study 1 manipulated argument quality and assessed cognitive responses to demonstrate that this influence of trustworthiness on persuasion holds for familiar endorsers likely to be used in actual advertisements. Study 2 demonstrated that trustworthiness can be influenced by individuals endorsing too many products, with similar persuasion consequences (i.e., untrustworthy endorsers prompt greater scrutiny of product‐related attributes than trustworthy endorsers). Study 2 also found that the attitudes that resulted from an untrustworthy endorser came to mind faster, even when those attitudes were equivalently positive—thus demonstrating that elaboration can influence attitude accessibility. This research provides evidence that attitude extremity may not be a sufficient indicator of advertising effectiveness, in that equally extreme attitudes can vary as to the bases by which they were formed, their underlying strength, and their effectiveness. Further, this research provides theoretical and strategic insight into the use of trustworthy and untrustworthy endorsers.     

The effects of good moods on systematic processing: “Willing but not able,or able but not willing?”

Previous research has indicated that good moods may disrupt systematic processing of persuasive messages (e.g., Worth & Mackie, 1987). Three experiments were conducted to attempt a replication of this disruptive effect and determine whether this effect is attributable either to cognitive capacity deficits (i.e., ability) or to motivational concerns (e.g., mood maintenance, desire to think about something other than the experimental topic). Several similarities were noted across the experiments. First, no interactions between mood and argument strength emerged on measures of message-based persuasion. Similarly, the quantity of message-related thoughts generated by our subjects was not consistently influenced by the manipulation of mood. Most importantly, consistent findings regarding the relationship between polarity of message elaborations and message-based persuasion implied that good moods may have disrupted message processing when (a) the message was low in personal relevance, (b) source information preceded the message itself, or (c) subjects were led to believe that their moods were stabilized by a drug. These results call into question the robustness of the alleged disruptive effect of positive mood on systematic processing, and are incompatible with the view that such effects are attributable to cognitive capacity deficits.Portions of this research were presented at the Annual Meetings of the American Psychological Association, Boston, August 1990, and San Francisco, August 1991. The authors wish to thank Richard E. Petty and several anonymous reviewers for their helpful comments.     

Distinct pathways to persuasion: The role of affect in message‐framing effects

Health‐promoting messages can be framed in terms of the gains that are associated with healthy behaviour (gain frame) or the losses that are associated with unhealthy behaviour (loss frame). In the present research, we examined the role of positive and negative affect in the persuasive effects of gain‐ and loss‐framed health‐promoting information. Experiment 1 (N = 98) showed that gain‐framed information resulted in higher levels of information acceptance than loss‐framed information and that this effect was mediated by positive affect. The results of Experiment 2 (N = 129) showed that gain‐framed information resulted in higher levels of information acceptance and attitude, an effect that was again mediated by positive affect. In addition, loss‐framed information resulted in more negative affect than gain‐framed information and negative affect increased participants' intention to engage in the healthy behaviour. These results suggest that affect may be of great importance in the persuasion process and may be particularly helpful to explain the underlying mechanisms of message framing effects. The findings also suggest that gain‐ and loss‐framed messages offer distinct pathways to persuasion. Copyright © 2009 John Wiley & Sons, Ltd.     

How the Consideration of Positive Emotions Influences Persuasion: The Differential Effect of Pride Versus Joy

Although pride and joy are both positive emotions, we expected their consideration to affect persuasion differently because of the different perspectives (near vs. distant) and level of abstractness they involve, with pride being more abstract than joy. Therefore, we predicted that when the attitude object is construed at a high level rather than a low level, the consideration of pride is likely to promote more persuasion than the consideration of joy. In three studies, we found that the consideration of pride, when featured in the persuasion message (Studies 1a and 1b) or incidentally (Study 2), increased persuasion more than did the consideration of joy, when the persuasion object was temporally distant compared with temporally near (Studies 1a and 1b) or construed as a high‐level category compared with a more concrete individual (Study 2). These findings advance our understanding of the ways in which specific emotions may affect persuasion, beyond valence. Copyright © 2014 John Wiley & Sons, Ltd.     

When do I ponder? The role of elaboration in counterfactual thinking

The counterfactual thought such as “If only I had…” has a powerful impact on people's subsequent behavioral intentions. The literature has documented what may happen with CFT. But little has been done to investigate how CFT produces these effects. In this research, three studies provided evidence to show that elaboration rather than priming is the mechanism for CFT to have an effect on behavioral intentions; and the factors such as argument strength, outcome severity, and goal valence may interfere with such counterfactual effects. These theoretical contributions to the CFT literature offer important managerial implications and help marketers determine optimal persuasion strategies to influence consumers' information processing style.