Repairing trust with individuals vs. groups

This study incorporates insights from research on group decision-making and trust repair to investigate the differences that arise when alleged transgressors attempt to regain the trust of groups as compared to individuals. Results indicate that repairing trust is generally more difficult with groups than individuals, and both groups and individuals were less trusting when trustees denied culpability (rather than apologized) for a competence-based violation or apologized (rather than denied culpability) for an integrity-based violation. However, the interaction of violation-type and violation-response also ultimately affected the relative difficulty of repairing trust with groups vs. individuals, with the greater harshness of groups dissipating when the transgressors’ responses were effectively matched with the type of violation. Persuasive argumentation rather than normative pressure, furthermore, mediated these differences. Thus, the sequencing of individual vs. group assessments mattered, such that subsequent group assessments affected initial individual assessments but not the reverse.     

When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation

This study examines the trust repair implications of apologizing with an internal vs. external attribution after a competence- vs. integrity-based trust violation. By considering theory regarding differences in the perceived diagnosticity of information about competence vs. integrity, we note that the conditions where external attributions would be more necessary for mitigating one’s blame are precisely the conditions where such external attributions are less likely to be believed. Moreover, empirical studies that have compared the relative benefits of external and internal attributions for repairing trust have reached conflicting conclusions regarding the response that should be used. We asked 189 college students to respond to videotaped scenarios in which they were asked to play the role of a manager and make decisions about hiring an accountant who had misfiled a tax return with a prior employer. Each participant was presented with one of four scenarios, which differed with respect to the type of violation (competence vs. integrity) and type of response (apology-internal vs. apology-external). The results revealed a significant interaction whereby trust was repaired more successfully when mistrusted parties apologized with an internal, rather than external, attribution when the trust violation concerned matters of competence, but apologized with an external, rather than internal, attribution when the trust violation concerned matters of integrity. These findings suggest that being guilty of an integrity-based violation can be so detrimental for trust that any mitigating response, even one that perceivers are likely to question, may prove worthwhile.     

Trust in hybrid human-automated decision-support

Research has examined trust in humans and trust in automated decision support. Although reflecting a likely realization of decision support in high-risk tasks such as personnel selection, trust in hybrid human-automation teams has thus far received limited attention. In two experiments (N₁ = 170, N₂ = 154) we compare trust, trustworthiness, and trusting behavior for different types of decision-support (automated, human, hybrid) across two assessment contexts (personnel selection, bonus payments). We additionally examined a possible trust violation by presenting one group of participants a preselection that included predominantly male candidates, thus reflecting possible unfair bias. Whereas fully-automated decisions were trusted less, results suggest that trust in hybrid decision support was similar to trust in human-only support. Trust violations were not perceived differently based on the type of support. We discuss theoretical (e.g., trust in hybrid support) and practical implications (e.g., keeping humans in the loop to prevent negative reactions).     

Silence speaks volumes: the effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations

Prior research on responses to trust violations has focused primarily on the effects of apology and denial. The authors extended this research by studying another type of verbal response that is often used to respond to trust violations but has not been considered in the trust literature: reticence. An accused party may use reticence in a sincere and even legitimate attempt to persuade a trustor to withhold judgment. Yet, by considering information diagnosticity and belief formation mechanisms through which verbal responses influence trust, the authors argue that reticence is a suboptimal response because it combines the least effective elements of apology and denial. Specifically, reticence is a suboptimal response to an integrity violation because, like apology, it fails to address guilt. And reticence is a suboptimal response to a competence violation because, like denial, it fails to signal redemption. Results from 2 laboratory studies, simulating different contexts and using research participants from 2 different countries, provide support for the prediction. The results offer important implications for those who might use reticence to respond to a perceived trust violation and also for those who must judge another's reticence.     

重复信任博弈的决策过程与结果评价

“信任他人或者不信任他人?”是社会互动中经常面临一种行为决择, 直接影响着个体的社会生活。作为一种重要的社会信号机制, 信任是建立良好社会关系的基石, 它能够降低社会交易成本, 易化合作行为。为了探究个体在信任互动情境下大脑活动变化的时间动态特征, 采用事件相关电位技术记录了20名健康被试(充当信任者)完成重复性信任博弈任务(repeated Trust Game, rTG)时的脑电成分。行为结果发现个体选择信任的比例显著高于几率水平。电生理学结果表明, 决策阶段中不信任选择比信任选择诱发了更正的P2成分(150~250 ms), 差异波溯源分析定位于额中回(middle frontal gyrus, BA 46)和额下回(inferior frontal gyrus, BA 46)。反馈阶段中损失反馈比获益反馈诱发了更负的FRN成分(200~300 ms), 而获益反馈比损失反馈诱发了更短的P300潜伏期。本研究为理解人类信任博弈过程的动态加工时程提供了初步的神经电生理学证据。     

What’s in a name? Subliminally activating trusting behavior

Because the choice to trust is inherently risky, people naturally assess others’ trustworthiness before they engage in trusting actions. The research reported here suggests that the trust development process may start before the conscious assessment of trustworthiness, via the activation of a relational schema. We present three experiments that examined the automatic, non-conscious activation of interpersonal trusting behavior via a variety of subliminal cues: positive or negative, relational or non-relational, and trust-related or not. In all three studies, subliminal relational cues influenced subsequent trusting behavior, apparently without conscious awareness. Results from the third study also indicated that subliminal relational cues that were specifically trust-related influenced trustors’ expectations of the likelihood of reciprocity. Overall, the data provide initial evidence that the development of interpersonal trust can start before and beneath conscious awareness.     

Understanding the effects of substantive responses on trust following a transgression

Four experiments were conducted to investigate the implications of ‘substantive’ responses for the repair of trust following a violation and the cognitive processes that govern how and when they are effective. These studies examined two forms of substantive responses, penance and regulation, that represent different categories of trust repair attempts. The findings from Studies 1–3 suggest that both can be effective to the extent that they elicit the crucial mediating cognition of perceived repentance. Data from Study 2 revealed that trustors saw signals of repentance as more informative when the transgression was due to a lapse of competence than due to a lapse of integrity. Study 4 compared these substantive responses to apologies (a non-substantive response) and revealed that, despite their surface-level differences, they each repaired trust through ‘perceived repentance.’ The paper offers an integrative framework for understanding the relationships among a range of trustor responses.     

Effects of work‐related norm violations and general beliefs about the world on feelings of shame and guilt: A comparison between Turkey and the Netherlands

This paper aimed at investigating the effects of work‐related norm violations (i.e., violations of interpersonal and work regulation norms) and individuals' general beliefs about the world (i.e., social axioms: reward for application, social cynicism) on feelings of shame and guilt in Turkey and in the Netherlands. An experimental study involving 103 Turkish and 111 Dutch participants showed that work norm violations elicited feelings of guilt and shame differently in Turkey and the Netherlands. Specifically, interpersonal norm violation in Turkey elicited feelings of shame and guilt more strongly than did violation of a work regulation norm, whereas no differential effects were found in the Netherlands. As expected, violation of a work regulation norm elicited feelings of shame and guilt more strongly in the Netherlands than in Turkey, whereas violation of an interpersonal norm elicited feelings of shame and guilt more strongly in Turkey than in the Netherlands. The findings provide further evidence for the moderating effects of social axioms: in both countries, participants high in social cynicism felt less ashamed when they violated a work regulation norm than did those low in social cynicism. Our findings are relevant for understanding the underlying mechanisms of norm violations at work, thereby offering a new avenue for investigating cultural differences in the workplace. The latter may be of particular relevance in times of globalization and diversity in the workplace.     

自恋人格调节信任博弈的结果评价

自恋人格个体表现出亲社会行为的减少和对他人的反馈敏感。信任是人类社会互动行为的基础,自恋人格特质可能影响他们的信任决策。为了探究自恋水平如何影响信任博弈中结果评价的大脑活动,本研究采用事件相关电位技术记录了38名被试完成单次信任博弈时的脑电波。行为结果发现相对高自恋者的信任选择率显著低于相对低自恋者的信任选择率。脑电结果表明,相对高自恋者信任损失反馈减互惠获利反馈所得的FRN差异波(d FRN)显著地大于相对低自恋者,并且相对高自恋者结果评价诱发的P300波幅显著地大于相对低自恋者。本研究提供了自恋人格个体信任博弈中结果评价的初步神经电生理学证据。     

从信任违背到信任修复:道德情绪的作用机制

早期学者已经从认知的角度分析信任违背的原因及修复方式。近年来,情绪对信任修复的影响引起了重点关注,但是情绪在其中的作用机制并未得到解答。当前的研究主要从情绪影响信任的线索依赖效应和离散情绪(内疚、羞愧、愤怒、悲伤等)对信任修复的影响这两个角度着手研究情绪对信任修复的影响。通过文献梳理发现内疚和共情两种道德情绪是影响信任修复最重要的情绪因素:内疚能够促进受信方做出补偿行为,共情能够促进信任方宽恕他人。基于此构建了道德情绪的信任修复模型,并考虑了目标线索和信任方的特质性宽恕的调节作用。同时建议未来的研究进一步探讨其他离散情绪尤其是道德情绪对信任修复的作用,并关注情境与情绪的交互作用。     

Social Capital, Television, and the "Mean World": Trust, Optimism, and Civic Participation

Robert Putnam argues that much of the decline in social trust and civic engagement in the United States can be attributed to increased television viewing. People who watch a lot of television are likely to believe that the real world is as "mean" as the "television world," and hence withdraw their trust from other people and decline to participate in civic affairs. Using data from the GSS and other surveys, I show that it is not television that makes people less trusting, but optimism for the future that makes people more trusting. When measures of optimism were used as determinants of trust in the estimation of a simultaneous equation model, the effects of television vanished. There is no support for the argument that television makes us less trusting because of the content of the shows we watch, or for the argument that television makes us withdraw from civic engagement because of the amount of time consumed by viewing. In addition, no evidence for specific cohort effects was found.     

Exploring the longitudinal relationships between the use of grammar in text messaging and performance on grammatical tasks

Research has demonstrated that use of texting slang (textisms) when text messaging does not appear to impact negatively on children's literacy outcomes and may even benefit children's spelling attainment. However, less attention has been paid to the impact of text messaging on the development of children's and young people's understanding of grammar. This study therefore examined the interrelationships between children's and young adults’ tendency to make grammatical violations when texting and their performance on formal assessments of spoken and written grammatical understanding, orthographic processing and spelling ability over the course of 1 year. Zero‐order correlations showed patterns consistent with previous research on textism use and spelling, and there was no evidence of any negative associations between the development of the children's performance on the grammar tasks and their use of grammatical violations when texting. Adults’ tendency to use ungrammatical word forms (‘does you’) was positively related to performance on the test of written grammar. Grammatical violations were found to be positively associated with growth in spelling for secondary school children. However, not all forms of violation were observed to be consistently used in samples of text messages taken 12 months apart or were characteristic of typical text messages. The need to differentiate between genuine errors and deliberate violation of rules is discussed, as are the educational implications of these findings.     

汉、英句法结构相似性与第二语言的熟练度对第二语言句法加工的影响

采用事件相关电位（ERP）技术,考察了汉、英句法结构相似性与第二语言（英语）熟练度对第二语言句法加工的影响。实验材料包含与汉语句法结构相似和不同的两种英语句法结构违反的句子。结果发现：与正确句子相比,相似句法违反句在高熟练组被试中,引发正向的ERP波形偏转（150-800ms）,而在低熟练组被试中,只引发了降低的N400（300-550ms）效应;对于不同句法违反句,无论高低熟悉程度的被试,均未出现显著的ERP效应。研究结果表明,第二语言句法与母语的相似性越高,加工起来更容易;第二语言熟练度水平对第二语言句法加工具有一定的促进作用,但受到两种语言句法结构相似性的影响,相似性越高,熟练度的促进作用越大。     

Acquisition and maintenance of trusting behavior

This study determined whether a two-person exchange situation contained natural contingencies for trusting behavior or whether external contingencies were necessary. Pairs of college students worked matching-to-sample problems for money. On each trial there was one problem and the subjects determined which of them would solve it. Trusting behavior was defined as an increase in the number of consecutive problems each subject allowed his partner to work during sessions that also ended with an equitable distribution. Simply, trust was a temporary deviation from equity. A subject could give the problem to the other person (cooperate), or not respond and let the other person take the problem (share). Other possibilities were for both subjects to try to take the problem (complete), or for neither subject to respond and thereby let the person who worked the last problem also work the next one (passive trust). When only four lever pulls were required to distribute a problem (no external contingencies to reach either equity or trust) subjects reached equity, but only minimal trust (strict alternation of single problems) developed in 18 sessions. When 30 or 60 lever pulls were required to distribute a problem (smaller response requirement for passive trust and therefore a contingency for trust), trusting behavior developed after a few sessions (fixed ratio 30) or after several trials of the first session (fixed ratio 60) and it ordinarily expanded gradually to 10 to 15 consecutive problems through passive trust. The aversiveness of the inequity involved in trusting appears to necessitate a contingency for acquisition. Once trust develops, however, this aversiveness is reduced as subjects learn the inequity is only temporary (e.g., once trust was acquired at fixed ratio 60 it was maintained at fixed ratio 4, which would not initially produce it), and the direction of the inequity appears to become of questionable importance (e.g., being behind was alternated over rather than within sessions and usually not in a systematic manner).     

What's different in second-language processing? Evidence from event-related brain potentials

German sentences which were either correct, contained a selectional restriction violation, or a word category violation were presented auditorily to 16 native speakers of German (L1 group) and to 16 native speakers of Russian, who had learned German after the age of 10 (L2 group). Semantic violations elicited an N400 effect for both groups, but with a reduced amplitude and a longer peak latency in the L2 group. Compared to correct sentences, sentences with a phrase structure violation elicited an early anterior negativity followed by a broad centro-parietal positivity in native speakers. By contrast, there was no differential modulation of the early anterior negativity in the L2 group. A late positivity was also elicited in the second language learners, but it was slightly delayed compared to that shown by native speakers. This pattern is discussed in terms of different degrees of automaticity with respect to the subprocesses involved in sentence comprehension.     

People as intuitive prosecutors: The impact of social-control goals on attributions of responsibility

Three experiments explored determinants of punitive character attributions to norm violators. Experiment 1 showed that ideological conservatism and manipulated threat to society increased anger and attributional punitiveness when there was ambiguity about culpability. Experiment 2 showed that informing observers that norm violations were widespread and rarely punished increased attributional punitiveness by activating anger-charged retributive goals. Experiment 3 showed that liberals and conservatives alike felt justified in assigning greater blame to high-status perpetrators who commit acts of negligence with more severe consequences but that only conservatives felt justified in doing so for low-status perpetrators. Overall, the results reinforce the hypothesis that societal threat activates a prosecutorial mindset identifiable by a correlated cluster of attributions, emotions, punishment goals and punitiveness.     

The role of object violation in the development of visual analysis

The present study investigated whether sensitivity to object violations in perception as well as in action would vary with age. Five-, 6-, and 11-yr.-old children and adults solved tasks which involved perception only, motoric indication of parts, actual assembly of parts, and drawing of a violated figure. In perception, object violation was the only factor showing change across age groups, with violations being increasingly noticed. In composition tasks involving motor components, object violation was just one factor besides quantity of parts and type of segmentation contributing to task difficulty and showing increase in performance across age groups. Analysis of object violations in visual structure required abilities similar to those needed when analysing shape interference. Improved visual detection and graphic construction of object violation seemed not to occur because segmentation increased quantitatively but more likely because fast perceptual processes came under scrutiny.     

性别及控制感对中国大学生信任行为的影响*

采用实验的方法,考察性别及控制感对中国大学生信任行为的影响,探讨造成信任行为性别差异的原因。实验采用经典的信念游戏范式及其变式,通过改变决定者与分配者的决策顺序操作被试的控制感水平。实验结果表明,在低控制感条件下,男性比女性表现出更多的信任行为;通过实验操作提高个体控制感水平后,信任行为的性别差异则消失,性别和控制感对信任行为的影响具有交互作用。该结果验证了研究假设,控制感是影响信任行为性别差异的重要因素。     

Unbalanced triangle in the social dilemma of trust: Internet studies of real‐time,real money social exchange between China,Japan, and Taiwan

Using a dyadic game theory paradigm, three experiments on the social dilemma of trust were conducted over the Internet in real time, involving real money. It was predicted and found that in‐group favouritism in trusting behaviour was contingent on historical relationships between societies. In the China–Japan experiment, mainland Chinese but not Japanese trusted and made fair allocations to in‐group members more than out‐group members, and out‐group trust was best predicted by positive stereotypes of the out‐group for Chinese and identity for Japanese. In the China–Taiwan experiment, Taiwanese but not Mainland Chinese trusted in‐group members more than out‐group members, and in‐group trust for Taiwanese was best predicted by perceptions of current realistic threats. In the Taiwan–Japan experiment, there were slight in‐group favouring tendencies in trust, and positive stereotypes of the out‐group were the best predictors of out‐group trust. Japanese were unique in not displaying in‐group favouring behaviour at all, whereas both Chinese and Taiwanese were context specific in their in‐group favouritism. Stereotypes, social identities, perceptions of realistic threat, and historical anger made significant contributions to predicting trusting behaviour, but overall these survey measures only accounted for small and inconsistent amounts of variance across the three experiments.     

Rule-violations sensitise towards negative and authority-related stimuli

Rule violations have usually been studied from a third-person perspective, identifying situational factors that render violations more or less likely. A first-person perspective of the agent that actively violates the rules, on the other hand, is only just beginning to emerge. Here we show that committing a rule violation sensitises towards subsequent negative stimuli as well as subsequent authority-related stimuli. In a Prime-Probe design, we used an instructed rule-violation task as the Prime and a word categorisation task as the Probe. Also, we employed a control condition that used a rule inversion task as the Prime (instead of rule violations). Probe targets were categorised faster after a violation relative to after a rule-based response if they related to either, negative valence or authority. Inversions, however, primed only negative stimuli and did not accelerate the categorisation of authority-related stimuli. A heightened sensitivity towards authority-related targets thus seems to be specific to rule violations. A control experiment showed that these effects cannot be explained in terms of semantic priming. Therefore, we propose that rule violations necessarily activate authority-related representations that make rule violations qualitatively different from simple rule inversions.