Understanding emotional display rules at work and outside of work: The effects of country and gender

This study examined the long-held, but empirically untested assumption that emotional display rules at work are different from more general display rules. We examined whether the effect of context (work vs. non-work) on display rules depended on rater gender, rater country (i.e., Singapore, United States), and discrete emotion (anger, contempt, disgust, fear, sadness, and happiness). Results revealed that display rules at work involved less expressivity of emotion than did display rules outside of work for all six emotions. Further, display rules in Singapore involved less expressivity of anger, sadness, and fear than display rules in the US, with no country differences being observed for the emotions of happiness, contempt, and disgust. These results were qualified by significant country-by-gender interactions for anger, contempt, and disgust, a significant country-by-context interaction for fear, and a three-way interaction (i.e., country-by-gender-by-context) for sadness.     

Steering sheep: How expressed emotional ambivalence elicits dominance in interdependent decision making contexts

This research proposes that expressed emotional ambivalence elicits greater dominance in observers than expressed happiness or anger because ambivalence conveys deliberation and therefore submissiveness. Four laboratory studies yielded convergent findings across different measures of dominance and manipulations of emotional expressions (videos and vignettes). Study 1 showed that participants can identify the expression of tension and conflict as ambivalence and can reliably distinguish ambivalence expressions from the expression of a related emotion (sadness), as well as unrelated emotions (happiness and anger). Study 2 showed that participants intended to dominate the ambivalent partner significantly more than the happy, angry, or non-emotional partner. Study 3 provides evidence that negotiators dominated the ambivalent partner because they perceived the ambivalent partner as more deliberative, and thus submissive. Study 4 confirmed - using a different manipulation of ambivalence - that expressed ambivalence leads to perceived submissiveness because it suggests greater deliberation.     

The interpersonal effects of emotions in negotiations: a motivated information processing approach

Three experiments tested a motivated information processing account of the interpersonal effects of anger and happiness in negotiations. In Experiment 1, participants received information about the opponent's emotion (anger, happiness, or none) in a computer-mediated negotiation. As predicted, they conceded more to an angry opponent than to a happy one (controls falling in between), but only when they had a low (rather than a high) need for cognitive closure. Experiment 2 similarly showed that participants were only affected by the other's emotion under low rather than high time pressure, because time pressure reduced their degree of information processing. Finally, Experiment 3 showed that negotiators were only influenced by their opponent's emotion if they had low (rather than high) power. These results support the motivated information processing model by showing that negotiators are only affected by their opponent's emotions if they are motivated to consider them.     

Emotional display rules in Palestine: Ingroup/outgroup membership,status of interaction partner and gender

This study investigates emotional display rules within the Palestinian context, focusing on the seven basic emotions in a sample of 150 college students from the Gaza Strip and the West Bank. Overall, participants felt that it was more appropriate to express positive emotions (happiness and surprise) than negative powerful (anger, contempt and disgust) or negative powerless (fear and sadness) emotions. They also perceived it to be more appropriate to express positive and negative powerless emotions to ingroup than outgroup members and to express negative powerful emotions to lower status compared to higher status individuals. Gender differences were also found: men endorsed greater expression of both powerful and, surprisingly, powerless emotions than women, but only when interacting with outgroup members. Results are interpreted in terms of the cultural values of individualism–collectivism and power distance as well as cultural differences in emotional expressiveness between collectivistic societies. This study is one of the first to examine emotional display rules in an Arab population, thus expanding our current knowledge base.     

The influence of postural emotion cues on implicit trait judgements

Perceptions of others’ traits (e.g., trustworthiness or dominance) are influenced by the emotion displayed on their face. For instance, the same individual appears more trustworthy when they express happiness than when they express anger. This overextension of emotional expressions has been shown with facial expression but whether this phenomenon also occurs when viewing postural expressions was unknown. We sought to examine how expressive behaviour of the body would influence judgements of traits and how sensitivity to this cue develops. In the context of a storybook, adults (N?=?35) and children (5 to 8 years old; N?=?60) selected one of two partners to help face a challenge. The challenges required either a trustworthy or dominant partner. Participants chose between a partner with an emotional (happy/angry) face and neutral body or one with a neutral face and emotional body. As predicted, happy facial expressions were preferred over neutral ones when selecting a trustworthy partner and angry postural expressions were preferred over neutral ones when selecting a dominant partner. Children’s performance was not adult-like on most tasks. The results demonstrate that emotional postural expressions can also influence judgments of others’ traits, but that postural influence on trait judgments develops throughout childhood.

     

The interpersonal effects of anger and happiness in negotiations

Three experiments investigated the interpersonal effects of anger and happiness in negotiations. In the course of a computer-mediated negotiation, participants received information about the emotional state (anger, happiness, or none) of their opponent. Consistent with a strategic-choice perspective, Experiment 1 showed that participants conceded more to an angry opponent than to a happy one. Experiment 2 showed that this effect was caused by tracking--participants used the emotion information to infer the other's limit, and they adjusted their demands accordingly. However, this effect was absent when the other made large concessions. Experiment 3 examined the interplay between experienced and communicated emotion and showed that angry communications (unlike happy ones) induced fear and thereby mitigated the effect of the opponent's experienced emotion. These results suggest that negotiators are especially influenced by their opponent's emotions when they are motivated and able to consider them.     

An examination of within-person variance in contextual display rules and deviation from display rules

Contextual display rules refer to perceptions of the particular emotions that should be displayed in a specific set of circumstances. As such, it is important to examine within-person variance in such perceptions within the dynamic context of real-life organizations. To this end, experience sampling methodology was used to highlight within-person variance in display rules and examine event-level predictors of these contextual display rules. Thirty-nine university staff members were surveyed four times per day about their most recent interaction. Employee momentary affect (pleasantness and activation) and relationship with the interaction target (solidarity and relative power) were examined as predictors of both contextual display rule perceptions and deviation from those display rules. Pleasantness of affect related positively to the level of expression allowed by the display rule, whereas activation of affect and target solidarity related positively to deviation from display rules. Complex interactions were also found between the predictors, further highlighting the complexity of the emotional labour process.     

Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues

Emotions carry social influence, as evident by emotion contagion - an unconscious process attributed to mimicking of non-verbal cues. We investigate whether emotion contagion can occur in virtual teams; specifically, the emotional influence of text-based and behavior-based cues on participants’ emotion in 4-person virtual teams. In a 2 × 2 design a confederate textually communicated anger or happiness, while behaving in a resolute or flexible pattern. The team task required negotiation offering a performance based reward. We demonstrate that emotion contagion occurs in teams even when communication is only text-based. We show that behaviors are perceived as emotionally charged, resolute behavior interpreted as a display of anger, and flexibility as a display of happiness. Moreover, we demonstrate that incongruence between text-based communication of emotion and emotionally charged behaviors elicits negative emotion in fellow teammates. Our findings extend the boundaries of emotion contagion and carry implications for understanding emotion dynamics in virtual teams.     

Who do you trust? The impact of facial emotion and behaviour on decision making

During social interactions, we use available information to guide our decisions, including behaviour and emotional displays. In some situations, behaviour and emotional displays may be incongruent, complicating decision making. This study had two main aims: first, to investigate the independent contributions of behaviour and facial displays of emotion on decisions to trust, and, second, to examine what happens when the information being signalled by a facial display is incongruent with behaviour. Participants played a modified version of the Trust Game in which they learned simulated players’ behaviour with or without concurrent displays of facial emotion. Results indicated that displays of anger, but not happiness, influenced decisions to trust during initial encounters. Over the course of repeated interactions, however, emotional displays consistent with an established pattern of behaviour made independent contributions to decision making, strengthening decisions to trust. When facial display and behaviour were incongruent, participants used current behaviour to inform decision making.     

Facial age cues and emotional expression interact asymmetrically: age cues moderate emotion categorisation

Facial attributes such as race, sex, and age can interact with emotional expressions; however, only a couple of studies have investigated the nature of the interaction between facial age cues and emotional expressions and these have produced inconsistent results. Additionally, these studies have not addressed the mechanism/s driving the influence of facial age cues on emotional expression or vice versa. In the current study, participants categorised young and older adult faces expressing happiness and anger (Experiment 1) or sadness (Experiment 2) by their age and their emotional expression. Age cues moderated categorisation of happiness vs. anger and sadness in the absence of an influence of emotional expression on age categorisation times. This asymmetrical interaction suggests that facial age cues are obligatorily processed prior to emotional expressions. Finding a categorisation advantage for happiness expressed on young faces relative to both anger and sadness which are negative in valence but different in their congruence with old age stereotypes or structural overlap with age cues suggests that the observed influence of facial age cues on emotion perception is due to the congruence between relatively positive evaluations of young faces and happy expressions.     

I feel,therefore you act: Intrapersonal and interpersonal effects of emotion on negotiation as a function of social power

We examine how emotion (anger and happiness) affects value claiming and creation in a dyadic negotiation between parties with unequal power. Using a new statistical technique that analyzes individual data while controlling for dyad-level dependence, we demonstrate that anger is helpful for powerful negotiators. They feel more focused and assertive, and claim more value; the effects are intrapersonal, insofar as the powerful negotiator responds to his or her own emotional state and not to the emotional state of the counterpart. On the other hand, effects of emotion are generally not intrapersonal for low-power negotiators: these negotiators do not respond to their own emotions but can be affected by those of a powerful counterpart. They lose focus and yield value. Somewhat surprisingly, the presence of anger in the dyad appears to foster greater value creation, particularly when the powerful party is angry. Implications for the negotiation and power literatures are discussed.     

Willingness to express emotion depends upon perceiving partner care

Two studies document that people are more willing to express emotions that reveal vulnerabilities to partners when they perceive those partners to be more communally responsive to them. In Study 1, participants rated the communal strength they thought various partners felt toward them and their own willingness to express happiness, sadness and anxiety to each partner. Individuals who generally perceive high communal strength from their partners were also generally most willing to express emotion to partners. Independently, participants were more willing to express emotion to particular partners whom they perceived felt more communal strength toward them. In Study 2, members of romantic couples independently reported their own felt communal strength toward one another, perceptions of their partners’ felt communal strength toward them, and willingness to express emotions (happiness, sadness, anxiety, disgust, anger, hurt and guilt) to each other. The communal strength partners reported feeling toward the participants predicted the participants’ willingness to express emotion to those partners. This link was mediated by participants’ perceptions of the partner’s communal strength toward them which, itself, was a joint function of accurate perceptions of the communal strength partners had reported feeling toward them and projections of their own felt communal strength for their partners onto those partners.     

Feeling and believing: the influence of emotion on trust

The authors report results from 5 experiments that describe the influence of emotional states on trust. They found that incidental emotions significantly influence trust in unrelated settings. Happiness and gratitude--emotions with positive valence--increase trust, and anger--an emotion with negative valence--decreases trust. Specifically, they found that emotions characterized by other-person control (anger and gratitude) and weak control appraisals (happiness) influence trust significantly more than emotions characterized by personal control (pride and guilt) or situational control (sadness). These findings suggest that emotions are more likely to be misattributed when the appraisals of the emotion are consistent with the judgment task than when the appraisals of the emotion are inconsistent with the judgment task. Emotions do not influence trust when individuals are aware of the source of their emotions or when individuals are very familiar with the trustee.     

Who expressed what emotion? Men grab anger,women grab happiness

When anger or happiness flashes on a face in the crowd, do we misperceive that emotion as belonging to someone else? Two studies found that misperception of apparent emotional expressions—“illusory conjunctions”—depended on the gender of the target: male faces tended to “grab” anger from neighboring faces, and female faces tended to grab happiness. Importantly, the evidence did not suggest that this effect was due to the general tendency to misperceive male or female faces as angry or happy, but instead indicated a more subtle interaction of expectations and early visual processes. This suggests a novel aspect of affordance-management in human perception, whereby cues to threat, when they appear, are attributed to those with the greatest capability of doing harm, whereas cues to friendship are attributed to those with the greatest likelihood of providing affiliation opportunities.     

Emotion and false memory: How goal-irrelevance can be relevant for what people remember

Elaborating on misleading information concerning emotional events can lead people to form false memories. The present experiment compared participants’ susceptibility to false memories when they elaborated on information associated with positive versus negative emotion and pregoal versus postgoal emotion. Pregoal emotion reflects appraisals that goal attainment or failure is anticipated but has not yet occurred (e.g., hope and fear). Postgoal emotion reflects appraisals that goal attainment or failure has already occurred (e.g., happiness and devastation). Participants watched a slideshow depicting an interaction between a couple and were asked to empathise with the protagonist's feelings of hope (positive pregoal), happiness (positive postgoal), fear (negative pregoal), or devastation (negative postgoal); in control conditions, no emotion was mentioned. Participants were then asked to reflect on details of the interaction that had occurred (true) or had not occurred (false), and that were relevant or irrelevant to the protagonist's goal. Irrespective of emotional valence, participants in the pregoal conditions were more susceptible to false memories concerning goal-irrelevant details than were participants in the other conditions. These findings support the view that pregoal emotions narrow attention to information relevant to goal pursuit, increasing susceptibility to false memories for irrelevant information.     

We feel, therefore we are: emotion as a basis for self-categorization and social action

Building on intergroup emotion research, we test the idea that intergroup emotion influences self-categorization. We report two studies using minimal (Study 1) and natural (Study 2) groups in which we measured participants' emotional reactions to a group-relevant event before manipulating the emotional reactions of other ingroup members and outgroup members (anger vs. happiness in Study 1; anger vs. indifference in Study 2). Results supported the hypotheses that (a) the fit between participants' own emotional reactions and the reactions of ingroup members would influence self-categorization, and (b) the specific content of emotional reactions would shape participants' willingness to engage in collective action. This willingness was greater when emotional reactions were not only shared with other group members, but were of anger (consistent with group-based action) rather than happiness or indifference (inconsistent with group-based action). Implications for the relationship between emotion and social identities are discussed.     

Emotional display rules and emotion self‐regulation: Associations with bullying and victimization in community‐based after school programs

We explored linkages among different components of emotional competence and bullying and victimization in children enrolled in community after school programs. Seventy‐seven children were recruited from after school programs and their display rule knowledge for sadness and anger was evaluated. Their emotion self‐regulation skills and bullying experiences were also assessed. Knowledge of display rules for sadness was a negative predictor of physical victimization whereas emotional lability/negativity was positively related to bullying. Boys bullied more than girls and family income was negatively related to bullying and emotional lability/negativity and positively associated with emotion self‐regulation. Emotion self‐regulation mediated the relation between family income and bullying. Analyses also suggested that bullies and bully‐victims had poorer emotion self‐regulation skills than non‐bullies/victims or victims. Copyright © 2010 John Wiley & Sons, Ltd.     

When feeling bad is expected to be good: emotion regulation and outcome expectancies in social conflicts

According to the instrumental approach to emotion regulation, people may want to experience even unpleasant emotions to attain instrumental benefits. Building on value-expectancy models of self-regulation, we tested whether people want to feel bad in certain contexts specifically because they expect such feelings to be useful to them. In two studies, participants were more likely to try to increase their anger before a negotiation when motivated to confront (vs. collaborate with) a negotiation partner. Participants motivated to confront (vs. collaborate with) their partner expected anger to be more useful to them, and this expectation in turn, led them to try to increase their anger before negotiating. The subsequent experience of anger, following random assignment to emotion inductions (Study 1) or engagement in self-selected emotion regulation activities (Study 2), led participants to be more successful at getting others to concede to their demands, demonstrating that emotional preferences have important pragmatic implications.     

Recognition of facial expressions of different emotional intensities in patients with frontotemporal lobar degeneration

Behavioural problems are a key feature of frontotemporal lobar degeneration (FTLD). Also, FTLD patients show impairments in emotion processing. Specifically, the perception of negative emotional facial expressions is affected. Generally, however, negative emotional expressions are regarded as more difficult to recognize than positive ones, which thus may have been a confounding factor in previous studies. Also, ceiling effects are often present on emotion recognition tasks using full-blown emotional facial expressions. In the present study with FTLD patients, we examined the perception of sadness, anger, fear, happiness, surprise and disgust at different emotional intensities on morphed facial expressions to take task difficulty into account. Results showed that our FTLD patients were specifically impaired at the recognition of the emotion anger. Also, the patients performed worse than the controls on recognition of surprise, but performed at control levels on disgust, happiness, sadness and fear. These findings corroborate and extend previous results showing deficits in emotion perception in FTLD.     

Gender differences in emotional response among European Americans and Hmong Americans

The present study examined the effects of gender on the emotional responses (physiology, self-reports of emotion, and emotional facial behaviour) of European Americans (EA) and Hmong Americans (HA) while they relived past emotional events. Women were more emotionally reactive than men: They demonstrated greater changes in electrodermal reactivity overall, reported experiencing more intense emotion while reliving anger and love, and smiled more while reliving happiness and love. The pattern and magnitude of these differences were similar for EA and HA, suggesting that to some degree, the effects of gender on emotional response may hold across ethnic groups.