员工及其管理者的情绪智力对员工工作绩效的影响

研究员工及其管理者的情绪智力对员工工作绩效的影响,并探索了管理者的情绪智力对其下属员工工作绩效发生影响的内在机制。采用配对取样的方法对30家企业进行了管理者与其下属员工的配对调查。结果发现,员工及其管理者的情绪智力对员工的工作绩效都有显著的正向影响,领导－部属交换在管理者情绪智力对员工情境绩效的影响中起部分中介作用,领导－部属交换在管理者情绪智力对员工任务绩效的影响中起着微弱的部分中介作用     

领导者情绪智力对领导力效能影响的元分析

以往领导者情绪智力和领导力效能之间关系的研究存在很大分歧。运用元分析方法考察了领导者情绪智力对领导力效能的影响及其组织情境和研究方法调节变量。通过纳入98篇中英文文献和110个效应量(n = 27330), 结果表明：(1)领导者情绪智力与领导力效能存在中等程度的正相关(r = 0.39)。(2)组织情境因素的调节作用检验发现, 高层领导者的情绪智力对领导力效能的影响明显高于中层和基层领导者, 非营利性组织中的领导者情绪智力对领导力效能的影响比营利组织中的影响更强, 东方文化背景下的领导者情绪智力对领导力效能的影响比西方文化背景下更强。(3)方法因素的调节作用检验发现, 采用混合模型测量的领导者情绪智力对领导力效能的影响高于采用能力模型测量的结果, 采用客观指标衡量领导力效能的相关系数比主观指标更大, 领导者情绪智力对工作态度指标的影响弱于工作绩效指标, 领导者情绪智力对群体层次效能的影响强于个体层次。从研究设计和出版标准等方面探究领导者情绪智力和领导力效能之间关系的调节变量是未来研究的重点。     

Linking challenge and hindrance stress to safety performance: The moderating effect of core self-evaluation

The buffering effect of core self-evaluation (CSE) in stress research has received academic attention. However, most research in this area focused on its moderating effect on well-being. In the present study, we take a closer look at the moderating role of CSE in the relationship between challenge/hindrance stress and safety performance. Results indicated that challenge and hindrance stress were both negatively related to safety performance. More importantly, CSE acted as a buffer in the negative relationships between challenge stress and safety compliance and between hindrance stress and safety participation. Contrary to our prediction, the negative relationship between hindrance stress and safety participation was stronger for people higher on CSE. Based on our findings, we discuss the theoretical implications for personality and safety research.     

Unconventional Functions of Deviant Behaviors in the Relationship Between Job Stress and Emotional Exhaustion: Three Study Findings

This research was conducted in three independent studies for the purpose of examining the moderating role of deviant behaviors on the job stress and emotional exhaustion relationship. The statistical population of these three studies was the staff member of three independent organizations of Esfahan in Iran. Respectively, 275 (study 1), 351 (study 2) and 385 staff (study 3) was chosen conveniently. The first study’s findings showed that deviant behaviors moderate the relationship between job stress and emotional exhaustion. That is in low deviant behaviors there is a positive significant relationship between job stress and emotional exhaustion, but in high deviant behaviors there in not significant relationship between job stress and emotional exhaustion. The third study’s findings also showed that deviant behaviors moderate the relationship between job stress and emotional exhaustion. That is in low and high deviant behaviors there is a positive significant relationship between job stress and emotional exhaustion. Some theoretical and practical implications have been provided about these three reported studies in this research.     

Workplace Stressors,Job Attitude,and Job Behaviors: Is Interpersonal Conflict the Missing Link?

This research examines a model focused on two acute workplace stressors—interpersonal conflict and work overload—and their interrelationships with role stress, emotional exhaustion, job attitude, working smart, job performance, and turnover intentions. The moderating role of working smart on the relationship between work overload and interpersonal conflict is also investigated. A model is tested using responses of sales employees working for four large financial institutions in South America. Findings indicate that work overload and interpersonal conflict mediate the impact of role stress on emotional exhaustion, job attitudes, and behaviors. Our findings also show that work overload plays a significant role in the stressor-strain process. Results are discussed with reference to previous findings and future research.     

The impact of emotional labor on work-family outcomes

Theory and research on emotional labor at work is applied to the study of the work-family interface to explore how emotional experiences in both the work and the family domain relate to the experience of work-family conflict and work-family enrichment, and ultimately attitudinal and health outcomes. Emotional intelligence is also examined as a moderator of the relationship between emotional labor and affective responses to work and family life. A model focusing on emotional experiences in the both the work and family domains is proposed and tested using path analysis. Results indicate that emotional labor in both the work and family domains relate to affective responses to each respective domain, which in turn relates to work-family conflict and work-family enrichment. In turn, consistent with previous research work-family conflict relates to domain-specific satisfaction (job, life) and health outcomes (burnout, depression). Partial support was found for the proposed moderating effect of emotional intelligence.     

Job characteristics and burnout: The moderating roles of emotional intelligence,motivation and pay among bank employees

This study investigated the prediction of burnout from job characteristics, emotional intelligence, motivation and pay among bank employees. It also examined the interactions of emotional intelligence, motivation, pay and job characteristics in the prediction of burnout. Data obtained from 230 (Males = 127, Females = 103) bank employees were analysed using Pearson's Product Moment Correlation and multiple regression analysis. Results showed that theses variables jointly and separately negatively predicted burnout components. The results further indicated that emotional intelligence, motivation and pay separately interacted with some job characteristic components to negatively predict some burnout components. The findings imply that emotional intelligence, motivation and pay could be considered by counsellors when designing interventions to reduce burnout among bank employees.     

Does equity sensitivity moderate the relationship between effort–reward imbalance and burnout

The model of effort–reward imbalance (ERI) received considerable research attention in the job stress literature. However, very scarce research investigated individual differences as moderators between ERI and stress. The present study is aimed at examining the combined effects of ERI, overcommitment (OVC), and the interaction between ERI and overcommitment on burnout (i.e., emotional exhaustion, cynicism, and inefficacy) and the moderating role of equity sensitivity. A questionnaire measuring ERI, burnout, and equity sensitivity was administered to 159 employees. Regression analyses were conducted to test the proposed relations and moderating hypotheses. ERI was negatively related to inefficacy and overcommitment was positively related to emotional exhaustion and cynicism. In addition, equity sensitivity was found to moderate the effect of overcommitment on emotional exhaustion and inefficacy. The findings emphasize the detrimental effect overcommitment may have on employee's mental health and suggest that the ERI model components may be closely related to perceptions of organizational justice.     

The mediating role of self-efficacy between emotional intelligence and job satisfaction of primary school teachers

IntroductionIn this study, it was analyzed whether self-efficacy has a mediating role between the emotional intelligence and job satisfaction of primary school teachers.ObjectiveIt is to test the relationships between primary school teachers job satisfaction, self-efficacy and emotional intelligence levels.MethodA path analysis was performed on a sample of 252 primary school teachers.ResultsIt was found that self-efficacy mediated the relationship between emotional intelligence and job satisfaction.ConclusionBased on the findings of the study, the relationships between emotional intelligence, job satisfaction and self-efficacy were discussed in the literature and various suggestions were made to concerned future researchers and practitioners.     

Transformational Leadership and Job Involvement: The Moderation of Emotional Contagion

This study examined the moderating effects of emotional contagion, including leaders' emotional contagion and subordinates' emotional susceptibility, on the relationship between transformational leadership and subordinates' job involvement. By investigating 210 soldiers from eight companies of the Taiwan Army, a three-way interaction effect was found. For leaders with high emotional contagion, the positive relationship between transformational leadership and subordinates' job involvement was stronger for subordinates' with high (versus low) susceptibility. For leaders with low emotional contagion, no such interaction was found. We discuss the implications of these findings for future research in this area.     

The double-edged effects of emotional intelligence on the adaptive selling–salesperson-owned loyalty relationship

Emotional intelligence can positively impact sales outcomes. However, research is needed to enhance our understanding about how salesperson's emotional intelligence affects adaptive selling and customer outcomes. This study uses dyadic data from 150 customers matched with 25 salespeople to investigate relationships among emotional intelligence, adaptive selling (AS) and customer loyalty perceptions. Research findings show that regulation of emotions negatively affects salesperson-owned loyalty (SOL), while it positively moderates the AS-SOL relationship. These findings are critical as they challenge the pervasive conception of the positive impact of regulation of emotions in sales. Results also provide further evidence that SOL is important to the firm as it positively affects loyalty to the service provider and through mediating processes also impacts word of mouth.     

Emotional Intelligence in the Collection of Debt

Two studies are reported which compare more and less successful account officers (debt collectors) in terms of their emotional intelligence, measured using the BarOn Emotional Quotient Inventory. The findings support the view that higher levels of emotional intelligence lead to enhanced job performance. Implications for selection are considered in the conclusion.     

情绪智力的代际传递：有调节的中介模型

为考察父母情绪智力对青少年情绪智力的代际传递效应,同时探讨情感温暖的中介作用以及同伴关系的调节作用,对644名初中生及其父母进行调查,由父母报告自身情绪智力水平,青少年报告父母情感温暖、同伴关系以及自身情绪智力水平。结果发现：（1）父母情绪智力显著正向影响子女情绪智力。（2）父母情感温暖在父母情绪智力与子女情绪智力之间中介效应显著。（3）同伴关系在父母情感温暖影响子女情绪智力的路径中起显著调节作用。     

教师情绪智力和工作绩效的关系：工作家庭促进和主动行为的中介作用

采用整群抽样法对630名中小学教师进行调查,考察教师情绪智力与工作绩效之间的关系,以及工作家庭促进和主动行为在其中的中介作用。结果发现：（1）教师情绪智力、工作促进家庭、家庭促进工作和主动行为与工作绩效呈显著正相关;（2）教师情绪智力对工作绩效具有直接的正向预测作用,同时还通过家庭促进工作和主动行为的多重中介作用对工作绩效产生影响;（3）高低情绪智力对工作绩效的影响机制不同,低情绪智力通过家庭促进工作的部分中介作用影响教师工作绩效,高情绪智力通过家庭促进工作和主动行为的完全多重中介作用影响教师工作绩效;（4）工作家庭促进中工作促进家庭维度在教师情绪智力影响工作绩效中没有显著中介作用。     

The Relationship Among Emotional Intelligence,Task Performance,and Organizational Citizenship Behaviors

Theory suggests that individuals who are high in emotional intelligence are likely to exhibit a higher level of performance outcomes. However, research acknowledges the need to further establish the connection between emotional intelligence and work outcomes. We address this call by empirically examining the relationship between emotional intelligence and two aspects of work outcomes (task performance and two forms of organizational citizenship behaviors, altruism and compliance). Emotional intelligence was assessed by Schutte et al.'s (1998) self-report measure of emotional intelligence, whereas work outcomes were assessed by the employees' supervisors. The findings show positive relationships between emotional intelligence and employees' work outcomes.     

The role of trait emotional intelligence in driving anger: The mediating effect of emotion regulation

Emotions during driving have an essential impact on driving safety. This study aims to explore the relationships among emotional intelligence, emotional regulation, driving anger and related behaviour. A total of 304 drivers (aged 18–57) completed online questionnaires, including the trait emotional intelligence (TEI) scale, difficulties in emotional regulation scale (DERS), driving anger scale (DAS) and driver anger expression inventory (DAX). The results showed that the influence of TEI on maladaptive driving anger expression was negative, and individuals with higher emotional intelligence showed less maladaptive expressions of driving anger. Difficulties in emotion regulation played a mediating role between emotional intelligence and driving anger. These results suggest that drivers with high emotional intelligence and emotion regulation may face driving situations calmly and with a high level of driving safety.     

Emotional Intelligence,Life Satisfaction,and Psychological Well-Being in Graduates: the Mediating Effect of Perceived Stress

This study investigated the mediating role of perceived stress in the relationship between emotional intelligence and life satisfaction and psychological well-being when controlling for personality traits. The sample included 400 graduates (278 women, 122 men) from the University of Deusto with ages ranging from 22 to 60 years. Data on emotional intelligence, perceived stress, life satisfaction, psychological well-being, and personality factor scales were collected, and bootstrap methods were used to explore the multiple mediator effects. As expected, emotional intelligence was positively associated with life satisfaction and psychological well-being. The final model revealed a significant path from emotional intelligence through perceived stress to life satisfaction and psychological well-being even controlling for personality traits as covariables. Our findings suggest an underlying process by which high emotional intelligence increases well-being in graduates by reducing the experience of stress. Limitations of the results and implications of these findings for future research are discussed.     

Emotional intelligence and job performance: The mediating role of work-family balance

In this study, we examine the dynamics between emotional intelligence, work-family balance, and job performance. A review of the literature to date has shown distinct relationships between emotional intelligence to job performance and work-family balance to job performance. We utilize a sample of 233 respondents to empirically test our set of hypotheses that contend work-family balance mediates the relationship between emotional intelligence and job performance. Our results support these hypotheses. Practical implications and directions for future research are discussed.     

职场负面八卦对科技人员创造力的影响机制研究

以职场“冷”暴力理论为切入点,采用层级回归和拔靴法对327份样本数据进行分析验证了职场负面八卦对科技人员创造力的影响机制。结论：职场负面八卦对科技人员的创造力有显著的抑制作用,人际信任在上述关系中起到中介作用;情绪智力在调节职场负面八卦和人际信任之间关系的同时,也调节了人际信任的中介作用,而且当科技人员的情绪智力水平较低时,人际信任的中介作用更为显著。     

Inertia of negative emotions at work: Correlates of inflexible emotion dynamics in the workplace*

Emotional inertia is a central feature of emotion dynamics and it refers to the degree to which emotional states are self-predictive and linger over time, describing their resistance to change. It is related to several indicators of maladjustment, yet there is limited research on its correlates in the workplace, where it may be particularly relevant as emotional experiences deeply influence organizational life. In two experience-sampling studies, we studied temporal dependency of negative emotional states at work in terms of emotional inertia. In a first study (n = 128), we investigated the association between exhaustion, the core dimension of burnout, with inertia of negative emotions. In a second study (n = 116), we aimed to replicate findings from the first study and additionally examined the moderating role of inertia of negative emotions in the relationship between negative emotions at work and counterproductive work behaviour. The findings show that exhaustion is consistently associated with inertia of negative emotions, and that inertia of negative emotions aggravates the relation between negative emotions and workers' counterproductive work behaviour.