Support from the top: supervisors' perceived organizational support as a moderator of leader-member exchange to satisfaction and performance relationships

The authors hypothesized that supervisors' perceived organizational support (POS) would moderate the relationships between leader-member exchange (LMX), job satisfaction, and job performance. On the basis of social exchange theory, supervisors' exchanges with the organization and subordinates should be interconnected. The authors expected that supervisors with high POS would have more resources to exchange with subordinates. Thus, supervisor POS should enhance the relationships between LMX and job satisfaction and LMX and job performance for subordinates. Hierarchical linear modeling analysis provided support for the hypotheses in a sample of 210 subordinates and 38 supervisors of a grocery store chain. The positive relationship between LMX and job satisfaction was stronger when supervisors had high POS. Moreover, LMX was related to performance only when supervisors had high POS.     

The role of fair treatment and rewards in perceptions of organizational support and leader-member exchange

This study examined a model of the antecedents and consequences of perceived organizational support (POS) and leader-member exchange (LMX). It was predicted that organizational justice (procedural and distributive justice) and organizational practices that provide recognition to the employee (feelings of inclusion and recognition from upper management) would influence POS. For LMX, it was predicted that leader reward (distributive justice and contingent rewards) and punishment behavior would be important antecedents. Results based on a sample of 211 employee-supervisor dyads indicated that organizational justice, inclusion, and recognition were related to POS and contingent rewards were related to LMX. In terms of consequences, POS was related to employee commitment and organizational citizenship behavior, whereas LMX predicted performance ratings.     

Coworker exchange: relationships between coworkers,leader-member exchange,and work attitudes

The study of leadership exchanges is extended by studying both leader-member exchanges (LMXs) and coworker exchanges (CWXs). Data from 110 coworker dyads were used to examine relationships between LMXs and CWXs and between exchange relationships and work attitudes. As predicted, the interaction between 2 coworkers' LMX scores predicted CWX quality for the coworker dyad. Also, after controlling for LMX, greater diversity in a worker's CWX relationships was negatively related to his or her organizational commitment but not job satisfaction. The quality of a worker's CWX relationships, however, did not moderate the relationship between CWX diversity and work attitudes.     

Assessing the impact of dispositional resistance to change on organizational attraction

In recent years there has been an increasing interest among researchers and practitioners to analyze what makes a firm attractive in the eyes of university students, and if individual differences such as personality traits have an impact on this general affect towards a particular organization. The main goal of the present research is to demonstrate that a recently conceptualized narrow trait of personality named dispositional resistance to change (RTC), that is, the inherent tendency of individuals to avoid and oppose changes (Oreg, 2003), can predict organizational attraction of university students to firms that are perceived as innovative or conservative. Three complementary studies were carried out using a total sample of 443 college students from Mexico. In addition to validating the hypotheses, our findings suggest that as the formation of the images of organizations in students' minds is done through social cognitions, simple stimuli such as physical artifacts, when used in an isolated manner, do not have a significant impact on organizational attraction.     

Perceptions of leader-member exchange: comparison of permanent and temporary employees

This study was done to explore how perceived scores for leader-member exchange varies among temporary employees and permanent employees. Study of 158 subordinates indicated no significant difference between the two member groups.     

Self-other rating agreement and leader-member exchange (LMX)

Data from a sample of 83 elected community leaders and 391 direct-report staffers (resulting in 306 useable leader-member dyads) were used to test relations between self-other rating agreement of leadership and member-reported leader-member exchange (LMX). Results of polynomial regression analysis indicated that the self-other rating agreement model was not significantly related to member-reported LMX. Instead, virtually all of the variance in member-reported LMX was accounted for by others' ratings.     

Self-determination at work: Understanding the role of leader-member exchange

Integrating self-determination theory (SDT) and leader-member exchange (LMX) theory, we explore the role of the leader in facilitating employee self-determination. We test a model of the linkages between employees’ leader-member exchanges, psychological need satisfaction (i.e., satisfaction of autonomy, competence, and relatedness needs), autonomous motivation, and attitudinal outcomes. We posit that high-quality leader-member exchanges facilitate satisfaction of employees’ fundamental psychological needs, which, in turn, enhance autonomous motivation and outcomes. Results for 283 working professionals supported this notion. Structural equation modeling indicated that the employee’s perception of the quality of the LMX was positively related to satisfaction of the needs for competence, autonomy, and relatedness. Satisfaction of competence and autonomy needs was positively related to autonomous motivation, which, in turn, was associated with higher levels of job satisfaction, affective organizational commitment, and subjective vitality. Our findings accentuate the role of leader-employee relationships in creating self-determination at work, and reinforce the importance of self-determination for employee attitudes and well-being. Limitations, implications, and directions for future research are discussed.     

Self-other rating agreement and leader-member exchange (LMX): a quasi-replication

Data from a sample of 83 elected community leaders and 391 direct-report staff (resulting in 333 useable leader-member dyads) were reanalyzed to test relations between self-other rating agreement of servant leadership and member-reported leader-member exchange (LMX). Polynomial regression analysis indicated that the self-other rating agreement model was not statistically significant. Instead, all of the variance in member-reported LMX was accounted for by the others' ratings component alone.     

Personal and task-related moderators of leader-member exchange among software developers

Although earlier studies have shown significant positive relationships between leader-member exchange (LMX) and its outcomes, they have also noted that the effect sizes of these relationships have been modest and heterogeneous. Addressing numerous calls for future studies that examine potential moderators of the LMX-job performance and LMX-job satisfaction relationships and utilizing a multidomain perspective, this study tests the moderating roles of personal (i.e., locus of control) and task-related (i.e., task autonomy) factors on these relationships. The results of an empirical study with a sample of 287 software developers and 164 supervisors participating at a large international information technology exhibition indicated that the LMX-job performance relationship was stronger when employees' locus of control was internal as opposed to when it was external. In addition, it was stronger when task autonomy was high as opposed to when it was low. Moreover, the results suggested that the LMX-job satisfaction relationship was stronger when task autonomy was high as opposed to when it was low. Finally, contrary to theoretical expectations, employees' locus of control did not moderate the LMX-job satisfaction relationship. (PsycINFO Database Record (c) 2008 APA, all rights reserved).     

Why managers prefer some influence tactics to other tactics: A net utility explanation

This study involved analysis of the preference for, and the actual use of eight influence tactics by managers. Managers (N = 95) filled out questionnaires. As predicted, the expected utilities of tactics were correlated strongly with both actual and preferred frequencies of use of tactics. The expected utilities of specific tactics did not correlate with actual and preferred frequencies of use of all other tactics (with some exceptions).     

A protean approach to social influence: Dark Triad personalities and social influence tactics

To avoid detection, those high on Dark Triad traits (i.e., narcissism, psychopathy, and Machiavellianism) may adopt a protean approach to interpersonal influence. We show the Dark Triad traits correlate with a number of unique tactics of influence (Study 1; N = 259). We show this protean approach was insensitive to differences in targets of manipulation (Study 2; N = 296). When forced to choose one tactic to solve different adaptive problems, the Dark Triad traits were correlated with unique tactical choices (Study 3; N = 268). We show these associations are generally robust to controlling for the Big Five and participants’ sex (Study 1 and 2). We discuss the theoretical implications of these findings for both life history and cheater-detection theories.     

Predicting employee turnover from performance,satisfaction, and leader-member exchange

As part of a study of the role of supervision in, predicting turnover, 105 nurses provided confidential data on leader-member exchange and satisfaction with supervision, while their supervisors provided performance evaluation information. Although results reaffirmed an inverse correlation between employee performance and turnover (r=–.23p<.05), only directional support was obtained for the hypothesis that performance moderates the relationship between satisfaction with supervision and turnover. Turnover was also not found to be curvilinearly related to performance. Additionally, the, results did not replicate an earlier finding that leader-member exchange is a strong predictor of empolyee turnover. The results are interpreted as underscoring the difficulty of predicting turnover from affect, and the need to, develop refined theoretical models that specifically link these constructs.     

Employee commitment and support for an organizational change: Test of the three‐component model in two cultures

Although commitment is commonly identified as an essential element for the effective implementation of organizational change, little empirical evidence exists to support this claim. We conducted two studies to replicate and extend findings pertaining to Herscovitch and Meyer's three‐component model of commitment to an organizational change. In the first study, we examined relations within and across time between employees' commitment (affective, normative and continuance) and level of support for a strategic initiative undertaken by a Canadian utility company in response to deregulation. In the second study, we tested the model in a sample of managers in an Indian organization undergoing major restructuring. In both studies we found considerable support for the relations between commitment and support predicted by the model. However, we also found evidence for potential culture differences. Implications for theory, research and change management practice are discussed.     

The interactive effect of leader-member exchange and communication frequency on performance ratings

The authors tested the hypothesis that communication frequency moderates the relationship between leader-member exchange (LMX) and job-performance ratings. In a study of 188 private sector workers, they found that LMX was more strongly related to job-performance ratings among individuals reporting frequent communication with the supervisor than among those reporting infrequent communication. At high levels of LMX, workers reporting frequent communication with the supervisor received more favorable job-performance ratings than did workers reporting infrequent communication. In contrast, at low levels of LMX, workers reporting frequent communication with the supervisor received less favorable job-performance ratings than workers reporting infrequent communication. The authors conducted a 2nd study of 153 public sector workers to provide a constructive replication and found similar results.     

Commitment to organizational change: extension of a three-component model

Three studies were conducted to test the application of a three-component model of workplace commitment (J. P. Meyer & N. J. Allen, 1991: J. P. Meyer & L. Herscovitch, 2001) in the context of employee commitment to organizational change. Study 1, conducted with 224 university students, provided preliminary evidence for the validity of newly developed Affective, Continuance, and Normative Commitment to Change Scales. Studies 2 and 3, conducted with hospital nurses (N = 157 and 108, respectively), provided further support for the validity of the three Commitment to Change Scales, and demonstrated that (a) commitment to a change is a better predictor of behavioral support for a change than is organizational commitment, (b) affective and normative commitment to a change are associated with higher levels of support than is continuance commitment, and (c) the components of commitment combine to predict behavior.     

Too much of a good thing: the curvilinear effect of leader-member exchange on stress

Organizational researchers have given considerable attention to the construct of leader-member exchange (LMX). Numerous studies have empirically supported the negative correlations between LMX relationships and unwanted individual outcomes, including stress. However, in the present study, the authors investigated whether the relationship is best represented as linear or curvilinear. The authors tested their research hypothesis in two organizational samples of 120 and 402 employees, respectively, and found support for the nonlinear relationship in both samples. The authors described strengths, limitations, practical implications, and directions for future research.     

Perceived organizational support as a mediator between relational exchange and organizational identification

Using cross-level data from 364 supervisor–subordinate dyads, we examined how relational exchange quality, perceived organizational support (POS), and organizational identification interrelate. We found subordinate POS mediates the relationship between leader-member exchange (i.e., LMX) and organizational identification. We also found the relational context matters—namely, the immediate supervisor’s relationship with his or her manager (i.e., leader–leader exchange, LLX). Our findings suggest higher quality LLX creates a spillover of resources and reduces the negative association between lower quality LMX and POS. Our study extends both social exchange and social identity theories. First, we delineate how relational exchange quality associates with one’s identity in the organization—placing POS as an integrative mechanism between exchange and identity. Second, we expand the purview of social exchange theory by including other proximal (and interpersonal) relationships as context for social exchange between the individual and organization. Limitations, future research directions, and practical implications are also discussed.     

Surfacing embedded assumptions: Using repertory grid methodology to facilitate organizational change

This article outlines a 3-year research project that examines the role of performance evaluation and control systems in bringing about change in manufacturing organizations. A key aim of the project was to develop tools and techniques that managers can use to enable them to understand and enact change. As part of an indepth case study methodology, repertory grid interviews were used with both managers and operatives in three companies as a means of identifying commonly held assumptions about a range of work behaviours. The article discusses the use of the grid as a developmental, rather than exploratory technique, thereby focusing on its use as a process through which managers can assess their systems in use and highlight any necessary change issues. It is argued that repertory grid techniques have a useful part to play in diagnosing the key change issues that work and organizational psychologists face when planning organizational change and development interventions.