The Effect of Generalized Compliments,Sex of Server,and Size of Dining Party on Tipping Behavior in Restaurants1

This study examined the effects of food servers' sex, the use of generalized compliments, and the size of the dining party on tipping behavior in restaurants. Four food servers (2 males, 2 females) waited on 360 parties eating dinner, and either complimented or did not compliment the parties on their dinner selections. Results indicated that food servers received significantly higher tips when complimenting their parties than when not complimenting them, although as the size of the party increased, the effectiveness of compliments decreased. These results and their implications are discussed.     

The Effect of Patriotic Messages on Restaurant Tipping1

This study compared the effectiveness of 2 types of patriotic messages with a warmth/ ingratiation message and a control condition on restaurant tipping. Two female food servers waited on 100 parties eating dinner. When diners were finished with their meals, servers left them 1 of 4 messages on their checks: “Have a Nice Day,”“God Bless America,”“United We Stand,” or no message. Results indicated that parties who received the “United We Stand” message left significantly higher tips than did those receiving no message or the “Have a Nice Day” message. No other significant differences were found. These results and their implications are discussed.     

The Effect of Compliments on Tipping Behavior in Hairstyling Salons1

This study examined the role of compliments on tipping behavior in hairstyling salons. Two female hair stylists cut and styled 115 customers' hair and either complimented or did not compliment the customers while interacting. Results indicated that hair stylists received significantly higher tips when complimenting their customers than when not complimenting them. These results and their implications are discussed.     

Beauty and the attributions of the beholder

Four studies used an attributional approach to examine interpersonal attraction. Underlying causal dimensions were predicted to influence differentially two components of attraction, dating and complimenting. In the first study, 24 subjects indicated whether they would date physically attractive stimulus persons. Complimenting was examined in the second and third studies, with 24 subjects rating the likelihood of complimenting attractive opposite-sex stimulus persons and 32 subjects rating the likelihood of complimenting same-sex stimulus persons. For these studies the reason for the stimulus person's attractiveness varied in controllability (volitional versus nonvolitional) and stability (temporary versus permanent). Consistent with predictions, controllability influenced likelihood of complimenting but not dating. In addition, compliments were more likely when the reason for attractiveness was unstable than when stable. Conversely, dating was more likely when attactiveness was stable than when unstable. However, stability had less influence on men responding to women than on either men responding to men or women responding to both sexes. Similar results were obtained in a fourth study in which 56 subjects recalled incidents where they complimented or dated others for their physical attractiveness.     

Does a customer by any other name tip the same?: The effect of forms of address and customers' age on gratuities given to food servers in the United States

This study examined whether different forms of address used by food servers were related to customers' tipping behavior. Food servers addressed diners who paid with credit cards by their first names, titles plus last names, sir/ma'am, or no address. Results indicated that when food servers personalized their service by addressing their customers by name, they earned significantly higher tips than when they used less immediate forms of address, although customers' estimated age mediated these results.     

Effect on Restaurant Tipping of a Helpful Message Written on the Back of Customers' Checks

Research has shown that servers can increase their tip percentages by writing "Thank you" or by drawing a happy face on the backs of customers' checks. In the current study, a third approach of this type was tested. An experiment was conducted in which a female server either did or did not write a helpful message about an upcoming dinner special on the backs of checks before delivering them to customers. It was predicted that adding the helpful message would increase tip percentages because of reciprocity, in which customers would tend to respond to the server's "tip" with an increased tip of their own. Results were consistent with this prediction: Mean tip percentages increased from about 17% to 20%.     

Workplace factors associated with family dinner behaviors

This study investigated relationships between workplace factors and family dinners. We examined two aspects of the family dinner, the frequency that the entire family typically has dinner together each week and the frequency that children eat fast food for dinner. Participants were 220 parents who worked at least 20 h a week and had at least one child living at home. Results indicated that work interference with family (WIF) mediated the relationship between family-supportive supervision and family dinner frequency. Greater flexplace (i.e., telecommuting) availability was associated with less frequent use of fast food for children’s dinner.     

Effects of Touch on Gratuities Received in Same‐Gender and Cross‐Gender Dyads1

This study examined whether or not a nonreciprocal brief shoulder touch would increase gratuities received by servers. Data from 400 patrons were collected by 4 servers who enacted the touch manipulation while working in 2 separate eating establishments. The findings revealed that servers who touched their patrons did receive larger gratuities than servers who did not touch their patrons. Further, in one setting, servers received larger tips from patrons who were of the opposite gender than from patrons who were of the same gender. These results support the ubiquitous influence of a fleeting touch on gratuities, and the possibility that, in certain situations, touch may be more advantageous when done by members of the opposite gender.     

Long-term memory for the emotional gist and the emotional essence of an experience

We investigated accuracy in recalling past emotional behaviours and emotionality. Male couples discussed the history of their relationship, and coders rated the extent to which each partner engaged in behaviours such as complimenting or criticising. These ratings were combined into dimensions representing the deeper, emotional essence of that partner's discussion (expressions of We-ness, Fondness, Negativity, and Disappointment). Four years later, participants accurately recalled some of their own and some of their partner's emotional gist-level behaviours, but their answers indicated that they also remembered the emotional essence of the conversation. We conclude that individuals can retain the emotional essence of an experience for a long time, and that they may use this memory to infer, in part, gist-level details of the experience.     

Long-term memory for the emotional gist and the emotional essence of an experience

We investigated accuracy in recalling past emotional behaviours and emotionality. Male couples discussed the history of their relationship, and coders rated the extent to which each partner engaged in behaviours such as complimenting or criticising. These ratings were combined into dimensions representing the deeper, emotional essence of that partner's discussion (expressions of We-ness, Fondness, Negativity, and Disappointment). Four years later, participants accurately recalled some of their own and some of their partner's emotional gist-level behaviours, but their answers indicated that they also remembered the emotional essence of the conversation. We conclude that individuals can retain the emotional essence of an experience for a long time, and that they may use this memory to infer, in part, gist-level details of the experience.     

Developing positive social-emotional behaviors: a study of training and generalization effects

Four handicapped children were taught four positive social-emotional behaviors: smiling, sharing, positive physical contacting, and verbal complimenting, using instructions, modelling, and praise. Rates of these behaviors were shown to increase in four trained subjects using a within-subject multiple-baseline experimental design. The generality of the behavior change was investigated by integrating three untrained subjects with the trained subjects in a setting free of adult-imposed contingencies and through a series of follow-up observations. Three trained subjects evidenced collateral increases in the generalization setting on at least one other behavior when training in smiling was conducted. One trained subject showed generalization session increases for each behavior when training was conducted to increase that behavior. All three untrained subjects demonstrated increased rates of smiling and sharing when interventions were conducted to increase those behaviors with the trained subjects. There was no appreciable generalization of verbal complimenting by either the trained or the untrained subjects. Both trained and untrained subjects generally maintained their increased rates of smiling, sharing, and positive physical contacting across four weeks of follow-up observations.     

Coping concordance in couples

Romantic partners' daily coping behavior can be viewed as a context for one's own coping. These three studies found that individuals were more likely to cope actively, seek support, or use alcohol, food, and drugs as means of coping when they perceived their partners doing so on a given occasion (Study 1, a cross‐sectional study) and when their partners reported using these strategies (Studies 2 and 3, longitudinal couples studies). These effects were evident regardless of whether or not one partner was dealing with an acute stressor (Study 2) or if both partners were dealing with day‐to‐day hassles (Study 3). Although these patterns are correlational, they raise important questions about how individuals choose to cope with acute stressors.     

A couple analysis of relationship perception among couples who face work demands

This study addresses how couples experiencing work travel demands talk about their relationship. Using a sample of 29 couples who experience work travel, this study examines what couples in separate interviews reported regarding their relationship, and uses mixed‐method strategies to develop a typology of couples. Three different relationship types were uncovered: aware couples who consider a variety of aspects of themselves, their partners, their relationships, and their contexts as they discuss their lives; individually focused couples who discuss their relationship only in terms of themselves and their partners; and isolated couples who discuss their relationships void of context. These findings support the notion that couples have a degree of similarity when it comes to social cognitions of their relationships.     

More than One Way to be Happy: A Typology of Marital Happiness

This study utilized observational and self‐report data from 57 happily married couples to explore assumptions regarding marital happiness. Suggesting that happily married couples are not a homogeneous group, cluster analyses revealed the existence of three types of couples based on their observed behaviors in a problem‐solving task: (1) mutually engaged couples (characterized by both spouses' higher negative and positive problem‐solving); (2) mutually supportive couples (characterized by both spouses' higher positivity and support); and (3) wife compensation couples (characterized by high wife positivity). Although couples in all three clusters were equally happy with and committed to their marriages, these clusters were differentially associated with spouses' evaluations of their marriage. Spouses in the mutually supportive cluster reported greater intimacy and maintenance and less conflict and ambivalence, although this was more consistently the case in comparison to the wife compensation cluster, as opposed to the mutually engaged cluster. The implications of these typologies are discussed as they pertain to efforts on the part of both practitioners to promote marital happiness and repair marital relations when couples are faced with difficulties.     

How was your day? Couples’ affect when telling and hearing daily events

This study examined day‐to‐day mood changes associated with disclosure of positive and stressful events as affect regulation within couples. In daily diaries, 48 couples cohabiting in the United States reported whether they told their partner about the most positive and stressful event of their day. Participants reported greater positive affect on days when they told their partner about the most positive event of their day. This effect was less pronounced among avoidant women. Participants also reported greater positive affect on days when their partner shared their most positive event. Sharing about stressors was not associated with greater negative affect. These findings underscore the importance of investigating affect regulation processes such as daily event disclosures from a dyadic perspective.     

Would you like fries with that? The roles of servers’ personality traits and job performance in the tipping behavior of customers

The present study attempted to expand what is known about how the personality traits of servers are associated with their job performance ratings and the tips they receive from customers. Personality traits were measured in 259 restaurant servers who were evaluated by their actual customers. Conscientiousness was associated with the average job performance ratings of servers. Extraversion was found to moderate the association that job performance had with the tips that servers received such that tipping behavior was associated with job performance for servers with high levels of extraversion but this association did not emerge for servers with low levels of extraversion. These findings are discussed in the context of understanding the connection between personality traits and job-related outcomes.     

Marital Equality and Satisfaction in Stay-At-Home Mother and Stay-At-Home Father Families

Two recent studies have focused on marital equality and satisfaction in couples where one of the spouses stays at home full-time with the children and the other spouse works full-time outside of the home. One study looked at couples with a stay-at-home mother/career father while the other study examined couples with a stay-at-home father/career mother. Similarities as well as differences emerged between the two samples when comparing the experiences of these couples. In general, couples in both arrangements shared positive feelings about their marriages, although the mothers across both samples reported higher levels of stress and exhaustion than fathers.     

Handedness and lateral positioning in heterosexual couples: Are men still strong-arming women?

This study examined the way in which heterosexual couples arrange themselves while walking together. In same-handed couples, significantly more females were on the males' preferred (dominant) side than expected by chance — especially when the partners were touching. Apparently, handedness and lateral positioning combine to reflect a male-dominance tendency in this type of situation. In opposite-handed couples, males and females put their dominant sides together, especially when touching. Social implications of these findings and suggestions for future research are also discussed.     

Attitudinal and consumption differences among traditional and nontraditional ‘childless’ couple households

This study develops a classification scheme that effectively separates delayed marriage and true childless couples from delayed empty nest couples, newlywed and traditional empty nest couples. Unlike extant traditional and ‘modernised’ life cycle models, this approach separates true childless and delayed marriage childless couple households from their traditional counterparts using the couples' length of marriage and wife's age. It also uses couples' ages at marriage to separate delayed from the traditional empty nest households. The findings clearly indicate that nontraditional ‘childless couples’ differ from their traditional counterparts in underlying values, sex role norms, and attitudes, as well as in food and beverage consumption and major durable acquisition patterns. Implications of this classification scheme for comprehensive life cycle models and future research and managerial applications of these findings are also discussed. Copyright © 2003 Henry Stewart Publications.     

Fusion or Internalized Homophobia? A Pilot Study of Bowen's Differentiation of Self Hypothesis With Lesbian Couples

Bowen, using the concept of differentiation, hypothesized that the way individuals learn to deal with their relationships with families of origin will influence the way they manage their relationships with their partners. This study surveyed a group of 53 lesbian couples on differentiation of self, internalized homophobia, and relationship satisfaction. We found that lesbian couples were not significantly different in their level of differentiation than random pairs. We also found that there was a positive relationship between differentiation of self and relationship satisfaction and that when considered together, internalized homophobia had the more significant connection to relationship satisfaction than did differentiation of self Implications for therapy are drawn from these findings.