The relative importance of task and contextual performance dimensions to supervisor judgments of overall performance

Although evidence supports the unique contribution of task performance and contextual performance to overall evaluations, little is known about the relative contribution that specific dimensions of contextual performance make to overall performance judgments. This study evaluated the extent to which supervisors consider task and contextual performance by using relative weights (J. W. Johnson, 2000) to statistically describe the relative importance of specific dimensions of each type of performance to overall performance ratings. Within each of 8 job families in a large organization, each of 4 dimensions of contextual performance made not only a unique contribution but a relatively important contribution to the overall evaluation. Evidence also supports the adaptive performance dimension of handling work stress as an aspect of contextual performance and job-task conscientiousness as an aspect of both task and contextual performance.     

Factors Influencing the Inflation of Task Performance Ratings for Workers With Disabilities and Contextual Performance Ratings for Their Coworkers

Contrary to many myths regarding their potential performance, workers with disabilities generally receive performance ratings similar to their nondisabled coworkers. However, their ratings possibly may be inflated above their actual performance levels. In a laboratory experiment, we constrained the performance of a worker with a disability to an extremely low level and assessed the effects of helping behavior, presence and type of disability in the worker, and the perceived attributions of controllability of the disability on task performance ratings for the workers with disabilities and on contextual performance ratings for their coworkers. We found that the perception that a worker is not responsible for the onset of a disability and that having any disability, regardless of type, artificially inflates task performance ratings. We also found inflated contextual performance ratings for coworkers who work with persons who are perceived as being responsible for the onset of their own disability.     

Loving yourself abundantly: relationship of the narcissistic personality to self- and other perceptions of workplace deviance, leadership, and task and contextual performance

The authors report results from 2 studies assessing the extent to which narcissism is related to self- and other ratings of leadership, workplace deviance, and task and contextual performance. Study 1 results revealed that narcissism was related to enhanced self-ratings of leadership, even when controlling for the Big Five traits. Study 2 results also revealed that narcissism was related to enhanced leadership self-perceptions; indeed, whereas narcissism was significantly positively correlated with self-ratings of leadership, it was significantly negatively related to other ratings of leadership. Study 2 also revealed that narcissism was related to more favorable self-ratings of workplace deviance and contextual performance compared to other (supervisor) ratings. Finally, as hypothesized, narcissism was more strongly negatively related to contextual performance than to task performance.     

Work engagement,performance, and active learning: The role of conscientiousness

The present study examines whether the relationship between work engagement and job performance is moderated by the extent to which individuals are inclined to work hard, careful, and goal-oriented. On the basis of the literature, it was hypothesized that conscientiousness strengthens the relationship between work engagement and supervisor ratings of task and contextual performance as well as active learning. The hypotheses were tested on a sample of 144 employees from several occupations. Results of moderated structural equation modeling supported the hypotheses. Work engagement was positively related to task performance, contextual performance, and active learning, particularly for employees high in conscientiousness.     

The nature of equity-restoration: Some approval-seeking considerations

Subjects performed a proofreading task and evaluated its difficulty both beforehand and afterwards. They were overpaid or equitably paid by an experimenter who was or was not directly responsible for the level of pay they received, and who they believed would or would not see their post-test ratings. All subjects knew the experimenter would grade their task performance. Consistent with equity theory, overpaid subjects rated the task as having been more difficult than they had expected and did higher quality work than did equitably paid subjects. However, subjects who thought the experimenter would see their ratings (Aware condition) rated it as more difficult and performed more poorly on it than those who thought she would not see them (Unaware condition). Reported task difficulty increased among overpaid subjects under aware conditions, remained stable among overpaid subjects under unaware conditions, and decreased for equitably paid subjects. These findings suggested that what appears to be “equity-restoration” may be a self-presentation strategy designed to win the experimenter's approval, and that task ratings rather than performance will be used for this purpose when they can be communicated to the experimenter. The experimenter's responsibility for the subject's pay had no effect in the present study.     

Relations Between Contextual Performance,Personality, and Occupational Advancement

Two studies investigated relations between supervisors' evaluations of contextual performance and personality characteristics in jobs where opportunities for advance- ment were either absent or present. The first study examined performance in entry- level jobs where advancement, in general, was precluded; employees (N = 214) completed the Hogan Personality Inventory (HPI) as applicants and subsequently were rated by their supervisors for contextual performance. Results indicated that conscientiousness-measured by HPI Prudence scores-was significantly related to ratings of Work Dedication and Interpersonal Facilitation, which are dimensions of contextual performance. The results were corroborated in an independent sample. In the second study, employees (N = 288) in jobs with opportunities for advancement completed the HPI and their supervisors provided ratings for contextual performance. Results indicated that ambitiodsurgency-measured by HPI Ambition scores-pre- dicted contextual performance. These results also were confirmed in a second sample. Relations between personality and contextual performance are explained by the motives of cooperation-getting along-and status-getting ahead.     

Effects of Self-Appraisal Information, Appraisal Purpose, and Feedback Target on Performance Appraisal Ratings

This experiment investigated the effects of three factors on performance appraisal ratings: self-appraisal information, appraisal purpose, and feedback target. Two hundred and three subjects rated a subordinate's performance on a clerical task subsequent to receiving either a high or low self-assessment. They were told they would provide performance feedback either to the experimenter (organizational agent) or their subordinate, and their ratings would be used either for an administrative decision or developmental feedback. Performance ratings were significantly higher when subjects received a favorable subordinate self-assessment than when self-assessments were unfavorable. A significant interaction was found between feedback target and the appraisal purpose. Implications for the use of self-appraisals in organizations were discussed.     

Effects of task performance and contextual performance on systemic rewards

Evidence from 2 samples of Air Force mechanics supported the hypothesis that contextual performance affects employees' career advancement and rewards over time. Results of hierarchical regressions controlling for experience showed task performance and contextual performance each predicted systemic rewards. Each facet explained separate variance in promotability ratings over 2 years. In both samples, contextual performance explained separate variance in informal rewards but task performance did not. Task performance explained incremental variance in career advancement 1 year later but contextual performance did not. Analyses using correlations corrected for unreliability suggest these results cannot be attributed to measurement error. Contextual performance still explained separate variance in informal rewards, and task performance explained distinct variance in career advancement a year later.     

Beyond Impression Management: Evaluating three measures of response distortion and their relationship to job performance

Three measures of response distortion (i.e., social desirability, covariance index, and implausible answers) were examined in both applicant and incumbent samples. Performance data, including supervisor ratings of task and contextual performance as well as objective performance criteria such as tardiness, work‐related accidents, and a customized work simulation, were obtained for the incumbent sample. Results provided further support for the existence of applicant faking behavior and shed light into the relationship between faking and job performance, largely depending on how one defines and measures faking as well as the performance criteria evaluated. Implications for future research and practice in personality assessment for selection purposes were discussed.     

The Incremental Validity of Honesty–Humility Over Cognitive Ability and the Big Five Personality Traits

The present study examines the incremental validity of Honesty–Humility (H-H), a measure of the tendency to be fair and genuine in dealing with others, for supervisory ratings of job performance (including both task and contextual performance) over cognitive ability and the Big Five personality traits. Specifically, we explore the incremental validity of H-H in predicting contextual performance. Results based on 217 South Korean military officer candidates are consistent with previous conclusions that Conscientiousness is the strongest predictor of contextual performance and that cognitive ability is the strongest predictor of task performance. More important, our results reveal that H-H offers moderate incremental validity for contextual performance but no incremental validity for task performance over the effects of cognitive ability and the Big Five personality traits.     

Do Employees Know How Their Supervisors View Them? A Study Examining Metaperceptions of Job Performance

This study investigated employees’ views about how their supervisors would rate their job performance (i.e., employees’ metaperceptions). Two hundred forty employees from a high-tech firm provided self- and metaperception job performance ratings, and their supervisors also provided ratings of the employees’ performance. The study produced several notable findings, including that metaperceptions were more strongly related to supervisory ratings than were self-ratings, that meta-accuracy was stronger for task versus contextual performance, and that employees who engaged in more impression management behavior exhibited higher meta-accuracy. Discussion focuses on the theoretical and practical implications of these findings.     

Work engagement and workaholism: comparing the self-employed and salaried employees

This study among a Dutch convenience sample of self-employed individuals (n = 262) and salaried employees (n = 1900) tested to what extent workaholism and work engagement relate to self-reported work performance. After controlling for measurement inequivalence, results of structural equation modeling showed that the self-employed score higher on engagement and working excessively then employees, but not on working compulsively. In addition, work engagement related positively to task performance and innovativeness for both groups. However, engagement only related to contextual performance (performance beyond role requirements) for employees. Workaholism had positive and negative relationships with self-reported performance. Working excessively related positively to innovativeness for both groups, and to contextual performance for the self-employed. Working compulsively suppressed this positive relationship between excessive working and innovativeness in both groups, and between excessive working and contextual performance for the self-employed. In contrast to our expectations, working compulsively related positively to contextual performance for employees.     

Induced mood and preschoolers' behavior: isolating the effects of hedonic tone and degree of arousal

A circumplex model of emotion was used to examine the role of hedonic tone and degree of arousal in the effects of induced mood on children's persistence behavior. A total of 45 preschool children were asked to describe and think about either exciting, calm, or sad experiences and then perform a persistence task. Heart rate was continuously recorded throughout the session. Observers' ratings of facial expressions and parents' ratings of the experiences provided convergent validation of the induction procedure. Children in the excited induction were rated as displaying facial expressions and generating situations that were high on both pleasure and arousal. The facial expressions and situations of those in the calm induction were also rated as positive, but less arousing, whereas those in the sad induction were rated as low on both. Concurrent heart rate recordings showed differential effects of the mood condition on autonomic arousal during the period when the children were generating the affect-inducing situations. These effects dissipated shortly after the beginning of the concentration phase of the induction procedure. Subsequent performance on a persistence task indicated that higher levels of arousal increased the amount of work completed, whereas higher levels of pleasure did not. Differential levels of autonomic arousal were displayed during the persistence task. These findings validate two important elements of the experimental design: excited versus calm states induce similar levels of pleasure but different levels of arousal, and calm versus sad states induce similar levels of arousal but different levels of pleasure. In previous research, hedonic tone and degree of arousal have often been confounded.(ABSTRACT TRUNCATED AT 250 WORDS)     

Sex Bias at Work: The Effects of Attentional and Memory Demands on Performance Ratings of Men and Women1

The present study examined the impact of attentional and memory demands on work performance ratings accorded men and women in traditionally male jobs. Of interest was whether sex discrimination would abate in the face of individuating and job-relevant work behavior even when the demands likely to be faced in actual work settings were taken into account. Two hundred and two subjects read a vignette depicting the work behavior of a male or female police officer and then rated the individual's work performance. The attentional demands imposed on subjects while reading the vignette and the amount of time elapsed prior to issuing the performance ratings were systematically varied. As predicted, men were evaluated more favorably than women when raters were faced with an additional task requiring attention and time pressures were made salient. Only when subjects were able to carefully allocate all of their attentional resources did sex bias in work performance ratings abate. Memory demands had no effects on work performance ratings. Gender-related work characterizations paralleled the performance ratings, providing support for the idea that sex stereotypes mediate discrimination in performance appraisal judgments. The theoretical and practical implications of these findings, as well as suggestions for future research, are discussed.     

An on-line look at automatic contrast and correction of behavior categorizations and dispositional inferences

The current study examined on-line behavior recategorization as a mechanism underlying corrections for contextual influences in dispositional inferences. After watching an initial comparison video that portrayed either a successful or unsuccessful performance on a spatial ability task, cognitive load and no load participants watched and made real-time ratings of a target performance. The comparison video was expected to exert a contrastive influence on participants' automatic impressions of the performance (behavior categorizations) and the child's intelligence (dispositional inferences). Load participants' on-line and post-video performance and ability ratings showed this expected effect, as did no load participants' initial on-line performance ratings. However, no load participants' later on-line and post-video ratings did not. These findings support the notion that corrections for contextual influence can occur at the level of behavior identification as perceivers encode behavioral cues.     

Peer ratings of depression,anxiety, and aggression in inpatient and elementary school children: Rating biases and influence of rater's self-reported depression,anxiety, and aggression

Using parallel self-, peer, and teacher rating scales, several rating biases in children's peer ratings of depression, anxiety, and aggression were examined. Participants were 66 inpatient and 133 elementary school children (N = 199, 109 boys, 90 girls; 61% white, 39% black) aged 8 to 12, and their teachers. Results showed significant halo bias in both the children's peer ratings and the teachers' ratings. Children's self-reports on each of the three traits were significantly related to their peer ratings of the same trait, while adjusting for socioeconomic status and the peers' teachers' ratings of the same trait. Children who rated themselves as high on each trait rated their peers significantly higher on the same trait than children who rated themselves as medium or low; and for depression and anxiety, those who rated themselves as medium rated their peers significantly higher on those traits than those who rated themselves as low. For both depression and aggression, children's self-reports on the trait were significantly related to their peer ratings of the same trait, but not significantly related to their peer ratings of different traits. Disagreements between children's and teachers' ratings of the peers on all three traits were significantly related to child self-reports on each trait, indicating a possible distortion in children's peer ratings due to self-report. The implications of the results for both peer and others' assessments are discussed, and further investigation of rating biases in other informants' assessments is encouraged.These data were collected as part of the author's doctoral dissertation submitted to Memphis State University. Appreciation is expressed to Stacey Donegan for assistance with the literature review for an earlier version of this paper presented at the meeting of the Society for Research in Child Development, New Orleans, March 1993.     

PLACING PEER RATINGS IN CONTEXT: SYSTEMATIC INFLUENCES BEYOND RATEE PERFORMANCE

Performance evaluation research indicates that variance in ratings may be attributable to systematic sources beyond the actual performance of the ratee. However, the majority of prior work compares ratings across sources and uses ratings from a single rating event. Using confirmatory factor analysis and multivariate latent growth modeling (MLGM), we specifically examine peer ratings from 740 participants on 5 performance dimensions across 3 distinct performance situations for systematic sources of variance beyond ratee performance. Results demonstrate that both ratee performance and the performance context have systematic effects, with contextual effects varying by how "strong" or "weak" the situation is for a given performance dimension. Furthermore, MLGM results suggest that the influence of performance dynamism is only meaningfully interpreted when contextual effects are modeled.     

The Contribution of Task Performance and Contextual Performance to Effectiveness: Investigating the Role of Situational Constraints

Task performance and contextual performance are two distinct dimensions of behaviour at work that can contribute independently to effectiveness outcomes for organisations. Contextual performance is important because it represents a type of behaviour that is largely under the motivational control of individuals. Little research has addressed how the opportunity to engage in contextual behaviours might be constrained by situational demands. This study examined the contribution of task performance and contextual performance to effectiveness in the work of air traffic controllers. As predicted, task difficulty moderated the relationship between contextual performance and effectiveness. The results demonstrate that contextual performance does contribute to effectiveness in technical domains, such as air traffic control, and highlight the importance of assessing situational factors when assessing performance and effectiveness.     

Supervisor Appraisal as the Link Between Family–Work Balance and Contextual Performance

We examined the relationship between subordinates’ family to work balance (conflict and enrichment) and two dimensions of contextual performance (interpersonal facilitation and job dedication) reported by supervisors. Beyond the direct effects, we hypothesized that supervisor’s appraisals of employee conflict and enrichment would influence the supervisor’s contextual performance ratings. Data collected from a matched sample of 156 private sector employees and their supervisors indicated that the supervisor’s performance ratings were impacted by the supervisor’s appraisal of enrichment. However, the supervisor’s appraisal of conflict only mattered for interpersonal facilitation. There was a direct effect of subordinate’s conflict on both dimensions of contextual performance.