Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship?

Research has shown that an increase in perceived crowding in a retail store (created from either human or spatial density) can decrease the level of satisfaction that shoppers have with the store. The three studies reported here examine the retail crowding‐satisfaction relationship to determine the extent to which it is a simple, direct relationship. Specifically, we consider the possibility that the crowding–satisfaction relationship is mediated by emotional reactions that are experienced while shopping. In addition, moderating variables such as prior expectations of crowding, tolerance for crowding, and store type are examined for their influence on the crowding–satisfaction relationship. The results of two field studies indicate that whereas emotions only partially mediate the relationship, the decrease in shopping satisfaction due to crowding is moderated by expectations of crowding and personal tolerance for crowding. A laboratory experiment replicated the field studies and shows, in addition, that although ceiling and floor effects may be present, the relationship between perceived crowding and shopping satisfaction appears to vary by store type.     

Residential density and psychological health: the mediating effects of social support

People report excessive, unwanted social interactions, insufficient privacy, and are observed to be more socially withdrawn under crowded living conditions. If people socially withdraw from one another as a way to cope with crowding, this could lead to an unintended side effect of breakdowns in socially supportive relationships. A breakdown in socially supportive relationships could, in turn, account for some of the pathological consequences of chronic, high density living conditions. An empirical study of 175 male heads of household among inner city residents in India suggests that the adverse effects of residential crowding on psychological health are mediated by a breakdown of social support systems. The study also points to the value of examining social support as an endogenous variable in the stress and health process.     

The influence of perceived prison crowding on male inmates' perception of aggressive events

This study examines whether, in a male prison, the subjective experience of crowding increases the likelihood that events are perceived as aggressive in nature, and whether the protagonists involved are viewed as more hostile, malevolent, and aggressive. In addition, this paper also examines the possible mediating effects of stress, arousal, and psychological well‐being on two hypothesised relationships. First, these mediating factors are examined for the link between individuals' personal space preferences and their perceived level of crowding. Second, these factors are examined for the link between perceived crowding and interpretations of an aggressive event. Such associations may help to explain why crowding and aggression are linked within a social interactionist perspective. The results confirmed previous findings that crowding is linked to increases in arousal and stress, and a reduction in psychological well‐being. This study also found, however, that those inmates who experienced crowding were also more likely to interpret behaviour as aggressive and violent. This relationship was not mediated by arousal, stress, or psychological well‐being. However, these factors were found to partially operate in the relationship between personal space preferences and the experience of subjective crowding. The implications of this study for social interactionist explanations of the link between crowding and prison violence are offered. Aggr. Behav. 30:273–283, 2004. © 2004 Wiley‐Liss, Inc.     

Crowding effects of density and interpersonal distance.

In this study, Turkish teenagers were the subjects in an investigation of the effects of spatial and social variables on perceived crowding. In Study 1, male and female subjects were presented with diagrams that simulated social situations in which (a) distance between the subject and other persons, (b) number, or density, of subjects, (c) sex, and (d) friendship were systematically varied. Results indicated a significant crowding effect for interpersonal distance but not for density. In Study 2, data from Turkish college students showed that the lack of effect for density on crowding was stable. Friendship and sex of others had significant main and interaction effects.     

Linking Job Work Hours to Women’s Physical Health: The Role of Perceived Unfairness and Household Work Hours

Although the relationship between job work hours and women’s physical health has been examined, limited empirical research examines the family demand conditions that explain this relationship. Given the challenge of integrating work and family demands, we examine the boundary conditions under which job hours relate to women’s physical health by integrating the influences of household work hours, perceived unfairness of division of household labor, and traditional gender ideology. Using a large, multi-national archival dataset, our results show that women working long job hours are more likely to report decreased physical health and that this relationship is moderated by the hours and fairness perceptions of household labor: The lowest physical health was observed at high job hours and high household hours and also when women felt that they did less than their fair share of household labor. However, looking at the slopes of these relationships, the negative relationship between job hours and physical health was stronger when women worked lower household hours or felt that they contributed less than their fair share of household labor—suggesting that maintaining a contribution to household labor might be important for working women. Furthermore, these results suggest that policy and organizational interventions aimed at supporting women’s physical health could take their household labor contributions and fairness perceptions into account when assessing the negative impact of high job work hours.     

Cross-cultural differences in tolerance for crowding: fact or fiction?

It is widely believed that cultures vary in their tolerance for crowding. There is, however, little evidence to substantiate this belief, coupled with serious shortcomings in the extant literature. Tolerance for crowding has been confused with cultural differences in personal space preferences along with perceived crowding. Furthermore, the few studies that have examined cultural variability in reactions to crowding have compared subgroup correlations, which is not equivalent to a statistical interaction. Although the authors found a statistical interaction indicating that Asian Americans and Latin Americans differ in the way they perceive crowding in comparison to their fellow Anglo-American and African American citizens, all four ethnic groups suffer similar, negative psychological distress sequelae of high-density housing. These results hold independently of household income.     

Crowding and stress: 1. Review of variables and theories

Recent empirical research has sometimes failed to support the existence of a direct causal link between human crowding, as measured by objective density indices, and stress effects. It has even been proposed that high density merely intensifies reactions due to other causes, thereby casting basic doubt on the reality of crowding-induced stress. Conceptual issues in crowding research are discussed, and an attempt is made to resolve definitional problems. Theories of crowding are reviewed, suggesting that any plausible theory of crowding effects must take seriously the cognitive mediation of environmental variables, plus the operation of a complex set of personal and interpersonal processes which will determine whether and when high densityis likely to result in stress. These considerations cast doubt on the generalizability of that research which has failed to demonstrate crowding stress effects, and highlight the need for an integration of existing theories, so that predictions of the circumstances where crowding stress is most likely can eventually be made with greater precision.     

The Effect of Demographic Variables on Client Attachment Patterns to Clinical Social Workers

Abstract

Client attachment to therapist is a new topic in the field of clinical social work. Using attachment theory, this study examined the relationship between three types of client attachment to therapist (secure, avoidant-fearful, and preoccupied) and the following variables: marital status, age of participant, and gender of the social worker, among a sample of 174 mental health clients. The results showed that there is a significant relationship between a secure pattern and gender of the social worker. In addition, they showed a significant relationship between avoidant-fearful and preoccupied patterns and the marital status of the participants. Furthermore, the results indicated a significant relationship between a preoccupied pattern and the age of the participants. The findings of the current study have implications for the field of clinical social work in Kuwait.     

Protestant Spirituality and Well-Being of People in Hong Kong: The Mediating Role of Sense of Community

While literature demonstrates that the relationship between religion and well-being is generally positive, information about the mechanisms is still far from clear. Two hundred and sixty-eight Chinese were recruited to examine how Protestant spirituality is related to well-being in Hong Kong. Path analysis demonstrated the complex relationship between various spirituality dimensions (religious belief, experience, and practice) and well-being variables, manifested in life satisfaction, social trust and sense of community. While spirituality may directly predict life satisfaction, the relationship between spirituality and social trust are fully mediated through sense of community. Furthermore, the well-being at the community level (feeling sense of community and social trust) appears to affect the well-being on the personal level (life satisfaction). These findings not only show that the influence of religion on people’s well-being can be richly diverse, but also match with the emerging literature on the positive effects of social capital on health and well-being.     

Dynamic role of social support in the link between chronic stress and psychological distress.

How a chronic environmental stressor can interfere with the buffering effects of social support by eroding social support was analyzed in this prospective, longitudinal study. A classic buffering effect of support was found after 2 months of exposure to the stressor, household crowding. Crowded residents with low perceived support had greater increases in psychological distress than did crowded residents with high perceived support. However, after 8 months exposure the buffering effect disappeared. Moreover, greater crowding had become directly associated with lower support, which in turn was associated with greater increases in psychological distress. All analyses controlled for prior distress. Under some types of chronic stress, the buffering effects of social support may be short-lived because the stressor eventually erodes social support.     

Social Integration may Moderate the Relationship between Neighborhood Vacancy and Mental Health Outcomes: Initial Evidence from Flint,Michigan

Long-term residence in neighborhoods is thought to promote the development and maintenance of supportive relationships and trust. These strong social ties may, however, be limited in communities in post-industrial cities characterized by high levels of vacant properties. This study aimed to examine the relationship between neighborhood vacancy and mental health with adjustment for length of residence and possible moderation by social (dis)integration in a sample of Flint, MI, residents. We found that short-term (but not long-term) increases in neighborhood vacancy were associated with poorer mental health, after adjustment for individual covariates. When considering neighborhood vacancy, length of residence and individual covariates, however, the only significant association detected was between higher social disintegration and lower wellbeing. This effect was direct and not mediated by other factors. In this way, it appears that the social conditions of neighborhoods may be important, particularly in places that have experienced declines in the built environment. In addition, we identified evidence that social integration moderates the relationship between neighborhood vacancy and mental health outcomes. The level of neighborhood vacancies had a weaker relationship to wellbeing among those with higher levels of social ties. But none of the independent variables in our study were able to predict social integration, highlighting some potential areas for future research. From these findings, we posit that establishing strong social connections can buffer residents against negative mental health outcomes, and health promotion efforts could usefully assist in maintaining social ties among neighbors.

     

Residential crowding experience scale—assessment and validation

The present study was designed to construct and revalidate the Crowding Experience Scale and to investigate its predictive validity. Factor analysis results suggest that perceived crowding is comprised of four components, labelled as spaciousness, positive relationships, negative relationships, and uncontrolled disturbance. The factor-derived perceived crowding subscales showed unique relationships with the outcome variables related to health, well-being, and residential satisfaction. The results provide some indication that perceived crowding mediates the relationship between objective crowding and the dependent measures. The implications of the project are discussed. © 1997 John Wiley & Sons, Ltd.     

How Do Educational Attainment and Occupational and Wage-Earner Statuses Affect Life Satisfaction? A Gender Perspective Study

The main objective of this paper is to analyze the impact of education on life satisfaction once indirect effects through income, health, participation in the workforce or professional status are controlled for. The focus is placed on gender differences, thus studying whether the effects of education on life satisfaction differ for women and men and whether occupational variables and the individual’s role in the household may mediate this relationship. Among the results, we find that gender differences in life satisfaction tend to disappear when account is taken of the individuals’ role as primary wage earner in the household. Regarding education, our results suggest that its impact on satisfaction with life differs for women and men: both direct and indirect effects of education are found for women whereas no direct effects of education appear in the case of men, but only indirect effects through enhanced job opportunities and professional status.     

Not on My Watch: Facilitating peer reporting through employee job attitudes and personality traits

Because employees often conceal their misbehavior from management, counterproductive work behaviors (CWBs) can be difficult to detect. Fortunately, peer reporting – which occurs when employees report their coworkers' misdeeds to organizational authorities – may enhance the detection of CWBs. Little is known, however, about the variables that facilitate peer reporting. Using a sample of working adults (N = 267), we examined job attitudes and personality traits as moderators of the relationship between CWB observations and CWB reporting. Our results suggest that most CWBs employees observe go unreported. Furthermore, we found that organizational commitment strengthened the relationship between CWB observations and CWB reporting. The other hypothesized moderators, however, failed to yield the expected interaction effects.     

Effects of Crowding in a Student Environment1

Responses to crowding were examined in two student dormitories (Dorm A and Dorm B). Dorm B had more rooms per floor, smaller sized rooms, and a general layout which seemed conducive to a higher level of social stimulation. Students living in Dorm B reported being less involved with their roommates, being in a worse mmod, and experiencing more crowding. The role of crowding in mediating the relationship between type of dormitory as an independent variable and mood and interpersonal relationship as dependent variables was discussed.     

Stable negative social exchanges and health

Negative social exchanges with family, friends, and neighbors are known to be an important source of stress in daily life, and chronic stress is theorized to have especially potent impacts on health. Little is known about the health effects of stably high levels of negative social exchanges, however. In a national, longitudinal study of older adults (N = 666), we examined the association between stable negative social exchanges and health over a 2-year period. Trait-state-error models indicated that higher levels of stable negative social exchanges were significantly predictive of lower self-rated health, greater functional limitations, and a higher number of health conditions over 2 years after controlling for initial levels of health and sociodemographic variables. These results highlight the importance of examining continual and recurring interpersonal problems in efforts to understand the health effects of social relationships.     

A home-based approach to understanding the effect of spatial autocorrelation on seat belt non-use

Roadside observations indicate that seat belt use rates are often spatially correlated with nearby areas. However, very few studies have examined the effects of spatial autocorrelation on seat belt use. This study used exploratory spatial data analysis (ESDA) to explore spatial autocorrelation in Tennessee, which has a lower seat belt use than the United States national average. We geocoded home-addresses of vehicle occupants involved in traffic crashes between 2014 and 16 (n = 1,251,901) and projected them to the census tract corresponding to their home address. This projection reveals information about the spatial distribution of seat belt non-use and socioeconomics of the areas surrounding the crash victim's home. The presence of highly spatially correlated observations (i.e., a significant positive Moran’s I) suggests that seat belt non-use is not produced solely by the internal structural factors represented in the non-spatial models. ESDA reveals a distinctive regional imprint for spatial autocorrelation, in which Southern-metropolitan areas’ (Southern-MPOs) in Tennessee census tracts have higher than average seat belt non-use compared to Non-Southern-MPOs (16% vs. 9%). The spatial error model was suitable for Non-Southern-MPOs, whereas the spatial lag model was more suitable for Southern MPOs. Comparison of the estimated models indicates that in the Non-Southern MPOs, percentage of the White population, percentage of the population with Bachelor's degree, median household income, vehicle ownership, and population density are significant predictors of seat belt non-use. On the other hand, median household income, vehicle ownership, and percentage of population aged between 16 and 42 years old predict seat belt non-use in Southern MPOs. The study results could be used to identify seat belt non-use clusters at the state level and identify seat belt non-use hot zones. Furthermore, this analysis indicates that the relationship between demographic variables and seat belt non-use varies across regimes. Failing to consider the spatial regimes in the analysis would lead to falsely prioritizing groups prone to seat belt non-use.     

经济不平等对阶层流动感知的影响及其机制

经济不平等是影响阶层流动感知的重要因素。研究发现,经济不平等可能抑制、也可能提升阶层流动感知。在梳理两者之间复杂关系的基础上,本文提出了经济不平等影响阶层流动感知的作用机制模型。经济不平等可能通过影响不同的心理过程,继而对阶层流动感知产生抑制或提升作用;此外,两者关系也会受到微观个体因素和宏观社会因素的调节,从而呈现出不同的关系模式。未来研究应进一步考察和完善经济不平等影响阶层流动感知的整合模型。     

Crowding,Perceived Control,and Relative Power: An Analysis of Households in India1

Data from rural villagers in India suggested that the perception of control was related to physical health but that household density (persons per room) had few effects. In a second study, separate interviews were conducted with the husband and wife in each of 167 households, which varied greatly in terms of number of household members and number of rooms. Results indicated that, once socio-economic status and demographic factors were statistically held constant, household density had no effects. However, the density of the household in which respondents were raised did significantly affect several measures, with people who were raised in more crowded homes generally experiencing more negative outcomes in their present homes. Although number of persons in the household had few effects on respondents, the number of children in the home had several negative outcomes, particularly for women. Results also showed that, even when other variables were held constant, the perception of control over the environment was a significant predictor for both men and women on almost all dependent measures and that other perceived ways of dealing with problems (control over self and acceptance of things as they are) were much less important. At the bivariate level, the greater the difference between husbands and wives in perceived control over the environment, the more negative were the wives' reactions and experiences. However, when all other variables were held constant, this difference added no significant explanatory power for women but did explain some measures for men, with men suffering more mental distress and reacting more negatively to their home the greater their relative power.     

Social network as a moderator in the relation between trauma exposure and trauma reaction: a survey among UN soldiers and relief workers

Social network as a moderator between trauma exposure and post-trauma symptomatology was studied. Two samples--relief workers and UN soldiers--were assessed on trauma exposure, social network and three dependent measures related to post-trauma reactions. Regression analysis and interaction plots were used to determine the presence of interaction effects between trauma exposure and social network. All four network variables moderated the relationship between trauma exposure and post-trauma reactions among relief workers, while among UN soldiers only two such buffer effects were found. Furthermore, among UN soldiers one of these interaction effects was reversed, indicating social support to be important for those low on trauma exposure, while among relief workers support was important in the high-exposure condition. The results indicate a difference with respect to the importance of social network as a moderator between groups exposed to different kinds of war trauma. Differences in motivational systems may also exist. However, further research will have to establish this.