The formation of group norms in computer‐mediated communication

The formation of group norms in computer‐mediated communication (CMC) was examined among students who used e‐mail as part of a course. A network analysis of group structures revealed that (a) content and form of communication is normative, group norms defining communication patterns within groups, (b) conformity to group norms increases over time, communication outside the group is governed by different social norms. Results show that norms prescribing a particular use of technology are socially constructed over time at the level of locally defined groups and also show that the influence of these norms is limited to the boundaries of the group. It is concluded that the process of social construction is restrained by social identities that become salient over the course of interaction via CMC. These findings complement experimental evidence that stresses the importance of normative influence in CMC.     

Attitude change in face‐to‐face and computer‐mediated communication: private self‐awareness as mediator and moderator

Two types of social influence can be distinguished: norm‐based influence occurs when social identity is salient and interpersonal influence occurs when personal identity is salient. In two experiments the impact of trait and state private self‐awareness on interpersonal influence during face‐to‐face and computer‐mediated communication (CMC) was investigated. It is argued that interpersonal influence resulting from face‐to‐face communication is stronger than interpersonal influence resulting from CMC because CMC heightens state private self‐awareness. As a result, it leads to a focus on personal perceptions and thoughts which in turn reduces attitude change. Experiment 1 suggests that communication media may influence attitude change via private self‐awareness. Experiment 2 showed that trait private self‐awareness moderates the effect of communication media on interpersonal influence. Interpersonal influence was stronger in face‐to‐face communication than in CMC only for individuals higher in private self‐awareness. This finding indicates that the impact of situational variations of a concept can be limited to individuals who have a more elevated sense of private self‐awareness. Copyright © 2005 John Wiley & Sons, Ltd.     

Collaborative Inhibition and Semantic Recall: Improving Collaboration Through Computer‐mediated Communication

Two experiments investigated the recall of nominal and collaborating groups to test the following hypotheses: (i) semantic memory, as well as episodic memory, is disrupted by collaborative recall and (ii) both episodic and semantic recall will be greater in groups collaborating via computer‐mediated communication (CMC) than groups collaborating face to face. Experiment 1 investigated different collaborative constellations (nominal, face to face and parallel CMC) in a series of episodic and semantic word recall tasks. In Experiment 2, collaborative groups (nominal, face to face, parallel CMC and cyclic CMC) completed a Scrabble task in which they were required to generate words from a set of 12 letters. Both experiments demonstrated that collaborative inhibition was present in semantic recall. Parallel CMC improved recall by comparison with face‐to‐face collaboration in both experiments, whereas cyclic CMC did not. The underlying causes of collaborative inhibitory effects and the potential for reducing them with CMC are discussed.Copyright © 2016 John Wiley & Sons, Ltd.     

Predicting Self‐Confident Behaviour with Implicit and Explicit Self‐Esteem Measures

The present research compared the validity of popular direct and indirect measures of self‐esteem in predicting self‐confident behaviour in different social situations. In line with behavioural dual‐process models, both implicit and explicit self‐esteem were hypothesized to be related to appearing self‐confident to unacquainted others. A total of 127 participants responded to the Rosenberg Self‐Esteem Scale, the Multidimensional Self‐Esteem Scale, and an adjective scale for measuring explicit self‐esteem (ESE). Participants' implicit self‐esteem (ISE) was assessed with four indirect measures: the Implicit Association Test (IAT), the name‐letter task (NLT), and two variants of an affective priming task, the reaction‐time affective priming task (RT‐APT) and the error‐based affective priming task (EB‐APT). Self‐confident behaviour was observed in four different social situations: (i) self‐introduction to a group; (ii) an ostracism experience; (iii) an interview about the ostracism experience; and (iv) an interview about one's personal life. In general, appearing self‐confident to unknown others was independently predicted by ESE and ISE. The indirect measures of self‐esteem were, as expected, not correlated, and only the self‐esteem APTs—but not the self‐esteem IAT or the NLT—predicted self‐confident behaviours. It is important to note that in particular the predictive power of the self‐esteem EB‐APT pertained to all four criteria and was incremental to the ESE measures. Copyright © 2016 European Association of Personality Psychology     

Happier together. Social cohesion and subjective well‐being in Europe

Despite mushrooming research on “social” determinants of subjective well‐being (SWB), little is known as to whether social cohesion as a collective property is among the key societal conditions for human happiness. This article fills this gap in investigating the importance of living in a cohesive society for citizens' SWB. For 27 European Union countries, it combines the newly developed Bertelsmann Foundation's Cohesion Index with individual well‐being data on life evaluation and psychological functioning as surveyed in the recent European Quality of Life Survey. The main results from multi‐level analyses are as follows. First, Europeans are indeed happier and psychologically healthier in more cohesive societies. Second, all three core domains of cohesion increase individuals' SWB. Third, citizens in the more affluent part of Europe feel the positivity of social cohesion more consistently than those in the less affluent part. Finally, within countries, cohesion is good for the SWB of resource‐rich and resource‐poor groups alike. Our findings also shed new light on the ongoing debate on economic progress and quality of life: what makes citizenries of affluent societies happier is, in the first place, their capacity to create togetherness and solidarity among their members—in other words, cohesion.     

The Implications of Computer‐Mediated Communication (CMC) for Social Support Message Processing and Outcomes: When and Why Are the Effects of Support Messages Strengthened During CMC?

Widespread use of computer‐mediated communication (CMC) for exchanging social support has raised questions about the support‐related implications of CMC. This study drew from the dual‐process theory of supportive message outcomes and examined the implications of CMC for support message processing and outcomes. We hypothesized that the reduced social cues in CMC would encourage greater elaboration on support message content and lead support messages to have a greater impact than in face‐to‐face interaction. The results of the experiment showed that, although the support message was held constant, participants in the CMC condition reported the strongest motivation to receive support, engaged in the greatest level of message elaboration, and experienced the most beneficial changes in worry and uncertainty discrepancy.     

Comparing the Psychometric Characteristics of Ratings of Face‐to‐Face and Videotaped Structured Interviews

Videotaped interviews are used for both research and for making selection decisions in organizations. However, little research has examined the extent to which the psychometric characteristics of ratings of videotaped interviews are comparable with those of ratings made on the basis of face‐to‐face (FTF) interviews. Within a simulated selection setting, we compared ratings of interviewers who conducted FTF structured interviews to ratings of interviewers who viewed videotapes of those interviews. Results revealed that FTF ratings were significantly higher than video ratings of the same interviewees. We also found that the two sets of interviewers rated the relative performance of interviewees differently. For example, the correlation between FTF and video ratings (r=.31) was significantly smaller than the correlation between ratings of interviewers who conducted FTF panel interviews with the same interviewees (r=.73). Overall results suggest that researchers and practitioners should be cautious about generalizing research findings and selection decisions made on the basis of videotaped interviews to FTF interviews.     

Information‐Seeking Strategies,Uncertainty, and Computer‐Mediated Communication

This article argues that existing theory and research on computer‐mediated communication (CMC) provide a limited view of information‐seeking behavior and proposes a conceptual model for its examination via CMC and new media. Although most CMC environments eliminate or severely reduce nonverbal and contextual information available to address uncertainty, form impressions, and develop relationships, such environments offer alternative mechanisms for acquiring social information about others. The article discusses strategies for seeking social information and identifies factors influencing their selection from alternatives, incorporating them into a conceptual model. Finally, 2 promising approaches for examining the effects and effectiveness of social information seeking in CMC are described, with an emphasis on how the proposed conceptual model can aid in the development of each.     

Perceived motivational team climate in relation to task and social cohesion among male college athletes

The purpose of the study was to examine the relationship between perceptions of the motivational team climate and task and social cohesion among male college athletes. Basketball and soccer players (n = 179) completed two response measures, the Perceived Motivational Climate in Sport Questionnaire‐II (Newton, Duda, & Yin) and the Group Environment Questionnaire (GEQ; Carron, Widmeyer, & Brawley) before practice in a team setting near the end of the competitive season. Hierarchical linear modeling analysis revealed that individual perceptions of a task‐involving climate positively predicted, and perceptions of an ego‐involving climate negatively predicted, individual‐attraction‐to‐group task cohesion. Further analysis indicated that perceptions of a task‐involving climate also significantly predicted individual‐attraction‐to‐group social cohesion and group‐integration task cohesion. Perceptions of an ego‐involving climate failed to demonstrate any other predictive value in relation to team cohesion. Discussion underscores the beneficial nature of a task‐involving motivational team climate in regard to the formation and development of task and social cohesion among competitive male college athletes.     

Shyness,sociability, and the role of media synchronicity in the use of computer‐mediated communication for interpersonal communication

This study analysed how university students in Hong Kong with varying degrees of shyness and sociability utilized computer‐mediated communication (CMC) technologies for interpersonal communication. As spontaneous communication can increase the workload on working memory and accentuate feelings of social anxiety, it was hypothesized that shy students were more likely to use email and social network sites (asynchronous CMC) more frequently, and instant messaging and chat less (synchronous CMC). Results from an online questionnaire provided partial support for the hypotheses and suggested distinctive usage patterns separated by media synchronicity. Moreover, the analyses revealed a significant interaction between shyness and sociability on asynchronous CMC use.     

Off‐Task Social Breaks and Group Creativity

This study investigates the effect of off‐task breaks, where individuals engage in a collective off‐task activity, on group creativity. Using an experimental method comprising 36 groups of 5 individuals, the relationships between different types of off‐task group break and performance in creative tasks post‐break are explored. When compared to the no‐break case, it is seen that off‐task breaks, in which all individuals participate in the group activity, lead to more original ideas being generated post‐break. On the other hand, individual incubation breaks and self‐organizing group breaks, lead to lower levels of post‐break idea originality when compared with the no‐break case. This research thus highlights the positive benefits of off‐task breaks involving full member participation, on the creative process in groups.     

Haven't we met somewhere before? The effects of a brief internet introduction on social anxiety in a subsequent face to face interaction

Social anxiety occurs in a range of social situations, the salience of which is influenced by prevailing modes of social contact. The emergence of computer mediated communication (CMC), buoyed by the recent explosion of social networks, has changed the way many people make and maintain social contacts. We randomly assigned 30 socially anxious and 30 low social anxiety participants to a brief internet chat introduction or a control internet surfing condition followed by a standardized face to face (FTF) interaction. We hypothesized that for socially anxious participants the chat introduction would reduce anxiety of and preference to avoid the subsequent FTF interaction. Results supported hypotheses for most indices. Findings suggest that, at least for the common situation in which internet chat precedes FTF interaction with the same person, such contact may reduce social anxiety. It is not known whether this decrease would generalize to FTF contact in other contexts. It is suggested that CMC might be construed as a particularly useful form of safety behavior that may help in the allocation of attentional resources to process new information relevant for disconfirmation of negative beliefs maintaining social anxiety. Potential clinical implications are discussed.     

Universal Principles of Human Communication: Preliminary Evidence From a Cross‐cultural Communication Game

The present study points to several potentially universal principles of human communication. Pairs of participants, sampled from culturally and linguistically distinct societies (Western and Japanese, N = 108: 16 Western–Western, 15 Japanese–Japanese and 23 Western–Japanese dyads), played a dyadic communication game in which they tried to communicate a range of experimenter‐specified items to a partner by drawing, but without speaking or using letters or numbers. This paradigm forced participants to create a novel communication system. A range of similar communication behaviors were observed among the within‐culture groups (Western–Western and Japanese–Japanese) and the across‐culture group (Western–Japanese): They (a) used iconic signs to bootstrap successful communication, (b) addressed breakdowns in communication using other‐initiated repairs, (c) simplified their communication behavior over repeated social interactions, and (d) aligned their communication behavior over repeated social interactions. While the across‐culture Western–Japanese dyads found the task more challenging, and cultural differences in communication behavior were observed, the same basic findings applied across all groups. Our findings, which rely on two distinct cultural and linguistic groups, offer preliminary evidence for several universal principles of human communication.     

The impact of contextual information and a secondary task on anticipation performance: An interpretation using cognitive load theory

When performing under severe time constraints, sports performers use kinematic and contextual information to facilitate anticipation. We examined the relative importance of these two information sources and their impact on cognitive load and anticipation performance. Cognitive load theory predicts that adding more information sources to a task will increase cognitive load in less‐skilled but not skilled performers. Skilled and less‐skilled cricket batters anticipated deliveries from bowlers on a life‐size screen under 4 conditions that manipulated access to contextual information and included a secondary task. The presence of context enhanced anticipation accuracy for both skilled and less‐skilled groups, without affecting cognitive load. Skilled performers used sequencing and game‐related contextual information in addition to kinematic information to facilitate anticipation, whereas both groups reported using information pertaining to opponent positioning. Findings highlight the importance of context in anticipation and suggest that the addition of context may not necessarily negatively impact cognitive load.     

Virtual team leadership: The effects of leadership style and communication medium on team interaction styles and outcomes

This study investigated the effects of transformational and transactional leadership styles and communication media on team interaction styles and outcomes. Teams communicated through one of the following three ways: (a) face-to-face, (b) desktop videoconference, or (c) text-based chat. Results indicated that transformational and transactional leadership styles did not affect team interaction styles or outcomes; that the mean constructive interaction score was higher in FTF than videoconference and chat teams, but not significantly higher in videoconference than chat teams; and that teams working in richer communication media did not achieve higher task performance than those communicating through less rich media. Finally, mean team cohesion scores were higher in FTF and videoconference than chat teams, but not significantly higher in FTF than videoconference teams. These results provide further evidence that communication media do have important effects on team interaction styles and cohesion.     

Motivation Gains in Computer‐Supported Groups1

One challenge in computer‐supported groups is the maintenance of high performance motivation of group members because face‐to‐face interaction and social control are restricted. Based on research on the Kohler effect (Hertel, Kerr, & Messe, 2000), we expected high motivation of group members when their individual effort is highly instrumental for the group's success. First, a task paradigm was developed and validated to measure motivation in a computer task. Then, this paradigm was used to explore group members’ motivation in computer‐supported dyads without face‐to‐face contact. Consistent with our expectations, motivation (and performance) of the group members was high and even exceeded the baseline of individual work (thus revealing motivation gains) when the individual's contribution was highly instrumental for the dyad's success (i.e., weaker coworker under conjunctive task demand). When instrumentality was low (i.e., weaker coworker under additive task demand), inconclusive results were obtained. Overall, the results demonstrate that motivation gains can be produced in computer‐supported dyads, even without face‐to‐face interaction.     

Inhibiting reactions to emotional versus non‐emotional response cues in schizophrenia: Insights from a motor‐process paradigm

Recent models of schizophrenia suggest deficient use of contextual response cues when confronted with countermanding emotional cues. It is important to clinically validate these models by testing patients diagnosed with schizophrenia on tasks with competing emotional and contextual response determinants. Control and schizophrenia groups completed a novel task that elicited motor responses consistent with, or in opposition to, pre‐potent emotional actions (i.e., approach vs. avoidance). An analogous non‐emotional task was also used to examine cue‐conflict impairment more generally. The groups demonstrated statistically equivalent performance decrements on incongruent versus congruent trials on both tasks. However, within the schizophrenia group, the incongruency effect was significantly greater in the emotional versus non‐emotional task. These data suggest that, while patients with schizophrenia were able to employ contextual response cues to override competing emotional responses, they were slower to resolve emotional versus non‐emotional response conflict. When patients were subdivided according to the presence or absence of disorganized symptoms, this effect was confined to patients with disorganized symptoms.     

The Differential Effects of Right‐Wing Authoritarianism and Social Dominance Orientation on Political Intolerance

Decades of scholarship have identified several determinants of political intolerance, including authoritarianism and normative threat. Previous attempts in the literature to associate other individual difference variables (i.e., social dominance orientation [SDO]) and situational variables (i.e., out‐groups' gains in power and status) have been unsuccessful. Using a dual‐process motivational (DPM) model framework, in Study 1 we found that SDO predicted political intolerance of groups with hierarchy‐attenuating political objectives. This relationship was consistent over and above other well‐known predictors of political intolerance, including right‐wing authoritarianism (RWA). RWA predicted intolerance of groups with both hierarchy‐attenuating and cohesion‐reducing objectives. In Study 2, we manipulated whether an immigrant‐rights group was described as presenting a normative threat or as gaining power and status. Consistent with extant findings, RWA moderated the effect of normative threat on political intolerance. More interestingly, SDO moderated the effect of gains in power and status on political intolerance. The implications of these findings are discussed.     

Study of a cognitive effects model in Dohsa‐hou for the elderly

This study investigates the primary factors responsible for cognitive performance improvements as a result of dohsa‐hou (Japanese body‐oriented psychotherapy) for the elderly. The study divided participants into two homogeneous groups: an experimental group that attempted to improve upright balance by performing dohsa‐hou, and a control group to establish the drop‐off period for the effect of performing the given activities. The task processing time of Stroop Test and body sway and the situational anxiety during task processing of Stroop Tests were measured before and after the dohsa‐hou and drop‐off period. The results confirm that only the experimental group improved in body sway, had a shorter Stroop Color Test processing time and lower situational anxiety. From this study, it has been identified that: (a) information‐processing capacities spared for posture control are affected by distribution of processing resources towards solving other cognitive tasks; and (b) the effect of the release of attention from threat‐related information due to a decrease in attentional bias, which accompanied the decrease in situational anxiety, are primary factors in improving cognitive task performance.     

The Creative Product and Process in Computer‐Mediated Groups

The effects of information technology on the creative performance in small groups were examined. An experimental 3 × 2 design was used in order to assess the effects of Group Communication Support System (GCSS) and perceived usefulness on the creative product and the creative process. A chat, a video conference and a face‐to‐face group were compared. The consensual technique was used to obtain measurements of creativity. The results of the analysis of variance indicated that the face‐to‐face group evoked more creative results than the other two. The more real life‐like the conditions were the better fluency of ideas. The video conference group scored significantly lower on incubation in the creative process. No effects were found concerning the participants' perceived usefulness. Participants in the face‐to‐face group reported themselves to be more satisfied with both their product and process than the participants in the computer‐mediated groups. The study suggests that the measurement of both the creative product and the creative process can contribute to the research on how GCSS affects creative performance.