学校组织气氛对教师工作倦怠的影响

问卷调查了410名北京市中学教师,探讨了学校组织气氛对教师工作倦怠的影响。结果发现:教师的工作倦怠没有性别、是否班主任、年龄、任课班级数量、学生人数、周任课时数上的差别。在职称和婚姻因素上有明显的差别,玩世不恭维度上,高级职称的教师工作倦怠明显高于中教一级和中教二级教师,中教一级和中教二级教师之间的工作倦怠没有显著差异,单身教师的情绪衰竭和成就感低落比己婚教师明显偏高。在控制了人口统计学变量之后,分层回归和优势分析发现:支持行为和限制行为能显著预测情绪衰竭,限制行为的贡献更大;支持行为、监督行为、限制行为和同事行为能显著预测玩世不恭,支持行为的贡献更大;支持行为、同事行为和疏远行为能显著预测成就感低落,同事行为的贡献更大;亲密行为对情绪衰竭、玩世不恭和成就感低落没有预测作用。     

新三元付出-回报失衡模型框架下护士的付出、回报和过度投入与工作倦怠的关系

摘 要 目的：在护士群体中检验付出、回报和过度投入及其交互作用对工作倦怠的影响,验证新三元付出-回报失衡模型。方法：采用问卷法测查了456名女护士的付出、回报、过度投入和工作倦怠。采用分层线性回归分析验证自变量对因变量的影响。结果：付出、过度投入和付出-回报比正向影响情绪耗竭和去个性化,付出和付出-回报比负向影响职业效能,回报负向影响去个性化,正向影响职业效能。付出对工作倦怠的影响最大,其次是过度投入,回报的影响最小。过度投入能调节付出-回报比对情绪耗竭、职业效能的影响。结论：新三元付出-回报失衡模型适用于女护士群体。     

The role of educational track in adolescents' school burnout: A longitudinal study

Background Transition from comprehensive school to later educational tracks is challenging for many adolescents. The present three‐wave longitudinal study conducted in Finland considers this issue from the perspective of school burnout. Aims The study investigated the extent to which school‐related burnout (exhaustion, cynicism, and feelings of inadequacy) changes during the transition from comprehensive school to an academic or vocational track. Sample The participants of the present study were 658 ninth graders, who filled in questionnaires twice during their final term of comprehensive school and once after the transition to post‐comprehensive schooling. Methods The participants filled in the school burnout inventory and supplied background information on gender and academic achievement. The data have analysed by latent growth curve modelling. Results The results showed that adolescents on an academic track experienced more exhaustion at school than those on a vocational track. Moreover, among adolescents on an academic track both the level of cynicism and inadequacy at school increased across time. In turn, among adolescents on a vocational track inadequacy at school decreased across time while cynicism increased before the school transition and decreased thereafter. Girls experienced more overall school burnout than boys, and adolescents whose academic achievement was lower experienced a higher level of burnout than adolescents who did better at school. Conclusions The results support the stage‐environment fit theory according to which the nature of the environments in academic and vocational education are more important than the transition per se for changes in how adolescents think and feel about school (see Eccles & Midgley, 1989 ).     

job burnout

In presenting an overview of job burnout, the author discusses the pioneering research and current theories of the burnout construct, along with the history of the main burnout assessment—the Maslach Burnout Inventory (C. Maslach & S. E. Jackson, 1981). The author examines the exhaustion, cynicism, and inefficacy dimensions of burnout and the job—person fit framework of C. Maslach, W. B. Schaufeli, and M. P. Leiter (2001). The current literature pertaining to the 6 dimensions of burnout is examined. The author concludes that an understanding of the interaction between employee and his or her environment is critical for grasping the origin of burnout.     

Examining Job Crafting from an Interpersonal Perspective: Is Employee Job Crafting Related to the Well‐Being of Colleagues?

Individuals engage in job crafting to create a better fit between their job and their preferences, skills, and abilities. However, the individual focus may overlook the impact of job crafting on the job context or well‐being of colleagues. Therefore, an important question that is addressed in this study is whether the crafting of one person is related to the job characteristics and well‐being of a colleague. This study explores the potential negative effects of a seemingly positive strategy for the individual on a colleague. Namely, we predict that when employees decrease their hindering job demands, their colleagues will be more likely to report a higher workload and more conflict. In turn, we hypothesise that colleague reports of workload and conflict are related to colleague burnout. Data were collected among 103 dyads and analyzed with the Actor–Partner Interdependence Model. The results largely supported the hypothesised relationships: Decreasing hindering job demands was positively related to colleague workload and conflict, which, in turn, related positively to colleague burnout. These findings suggest that proactively decreasing hindering job demands not only relates to personal job experiences, but also to colleague job characteristics and well‐being.     

How do cynical employees serve their customers? A multi-method study

In this multi-method study, we investigate how social job demands (i.e., social interruptions) and resources (i.e., colleague support) in the service context influence employee (negative) (re)actions to customers through cynicism towards the job. In addition, we investigate why customers are less satisfied with the provided service when employees endorse a cynical attitude. To test the hypothesized process, we used observer ratings of the employee–customer interactions regarding the number of interruptions and employee negative (re)actions during service encounters, employee self-reports of overall colleague support and daily cynicism, and customer-ratings of service quality. Participants were 48 service employees and 141 customers. Results of multi-level structural equation modelling analyses showed that whereas the number of observed social interruptions during service encounters related positively to cynicism, social support related negatively. Cynical employees exhibited more negative (re)actions towards their customers (e.g., expressed tension, were unfriendly). Consequently, the more negative (re)actions employees showed towards their customers, the less satisfied customers were with the service quality. The study contributes to the literature by explaining what makes service employees cynical about their work, and why cynical employees provide low-quality services.     

Job characteristics and burnout among aging professionals in information and communications technology

The aim of this study was to examine the relationship between job characteristics and burnout, i.e., exhaustion, cynicism and lack of professional efficacy, in a sample of 115 (49- to 61-yr.-old) information and communications technology professionals. Questionnaire survey data were collected at two time points. In 1995 (Time 1), higher quantitative overload and lower job control were associated with higher exhaustion. Job control was negatively associated with lack of professional efficacy. In 2001 (Time 2), quantitative overload and information overload were positively associated with exhaustion, but with job control negatively. Use of new information was negatively associated with cynicism. In addition, job control and use of new information were negatively associated with lack of professional efficacy. Job characteristics at Time 1 were not significantly associated with burnout at Time 2 when job characteristics at Time 2 were controlled.     

情绪劳动工作人员心理授权与离职意向的关系：工作倦怠的中介作用

本研究目的是考察心理授权、工作倦怠和离职意向的关系。研究以某大型通讯企业呼叫中心的309名客服代表为研究对象,采用问卷调查方式对客服代表的心理授权、工作倦怠和离职意向进行调查。结构方程模型的结果显示,心理授权对离职意向有负向影响,工作倦怠对离职意向有正向影响。其中,心理授权先影响情绪衰竭,再影响玩世不恭,最后对离职意向起负向预测作用。研究结果支持了工作倦怠在心理授权和离职意向之间的中介作用。     

Elevation and mentoring: An experimental assessment of causal relations

Mentoring is a prosocial behavior in which an experienced person guides someone with less experience. Elevation refers to the responses elicited when a person witnesses others upholding the highest standards of moral virtue. Three experimental studies bring these two domains together. For all three studies, participants were randomly assigned to either read a story of someone exhibiting moral excellence or to a control condition. Participants in the elevation condition reported feeling more elevated, more positive attitudes toward mentoring, less negative attitudes toward mentoring, greater intentions to become a mentor (Study 1); an increased proclivity to gather information about becoming a mentor (Study 2a); and, an increased tendency to engage in mentoring directly via submitting advice to students (Study 2b). In their totality, the current studies link another prosocial outcome with elevation and demonstrate a condition under which individuals are more likely to be motivated to become a mentor.     

Psychological Well-Being and Resilience as Predictors of First-Year Students' Academic Performance

This study investigated aspects of psychological well-being (burnout and engagement) and resilience as predictors of the academic performance of a group of first-year students at a higher education institution. Participants included 789 first-year students at a South African university (females = 43%, majority ethnicity Black African = 58%). They completed measures of burnout, engagement and resilience. Data were analysed using stepwise multiple regression to determine whether burnout, engagement and resilience were statistically significant predictors of first year students' academic performance. The results indicated that burnout (specifically Emotional Exhaustion and Cynicism) and resilience (specifically Religion) were statistically significant predictors of academic performance. Students with lower levels of cynicism, who are emotionally and cognitively more involved in their studies, seem to perform better. Surprisingly, students who reported being emotionally more exhausted performed well in their studies. Those students who seem to have strong spiritual/religious beliefs also fared better with regard to academic performance than those of lower religious faith. Strong spiritual/religious anchors and continuous cognitive and emotional involvement in academic work are valuable resources to students in their academic performance.     

How job demands, resources, and burnout predict objective performance: a constructive replication

The present study uses the Job Demands-Resources model (Bakker & Demerouti, 2007) to examine how job characteristics and burnout (exhaustion and cynicism) contribute to explaining variance in objective team performance. A central assumption in the model is that working characteristics evoke two psychologically different processes. In the first process, job demands lead to constant psychological overtaxing and in the long run to exhaustion. In the second process, a lack of job resources precludes actual goal accomplishment, leading to cynicism. In the present study these two processes were used to predict objective team performance. A total of 176 employees from a temporary employment agency completed questionnaires on job characteristics and burnout. These self-reports were linked to information from the company's management information system about teams' (N=71) objective sales performance (actual sales divided by the stated objectives) during the 3 months after the questionnaire data collection period. The results of structural equation modeling analyses did not support the hypothesis that exhaustion mediates the relationship between job demands and performance, but confirmed that cynicism mediates the relationship between job resources and performance suggesting that work conditions influence performance particularly through the attitudinal component of burnout.     

Social disadvantage and the self-regulatory function of justice beliefs

Five studies support the hypothesis that beliefs in societal fairness offer a self-regulatory benefit for members of socially disadvantaged groups. Specifically, members of disadvantaged groups are more likely than members of advantaged groups to calibrate their pursuit of long-term goals to their beliefs about societal fairness. In Study 1, low socioeconomic status (SES) undergraduate students who believed more strongly in societal fairness showed greater intentions to persist in the face of poor performance on a midterm examination. In Study 2, low SES participants who believed more strongly in fairness reported more willingness to invest time and effort to achieve desirable career outcomes. In Study 3, ethnic minority participants exposed to a manipulation suggesting that fairness conditions in their country were improving reported more willingness to invest resources in pursuit of long-term goals, relative to ethnic minority participants in a control condition. Study 4 replicated Study 3 using an implicit priming procedure, demonstrating that perceptions of the personal relevance of societal fairness mediate these effects. Across these 4 studies, no link between fairness beliefs and self-regulation emerged for members of advantaged (high SES, ethnic majority) groups. Study 5 contributed evidence from the World Values Survey and a representative sample (Inglehart, Basa?ez, Diez-Medrano, Halman, & Luijkx, 2004). Respondents reported more motivation to work hard to the extent that they believed that rewards were distributed fairly; this effect emerged more strongly for members of lower SES groups than for members of higher SES groups, as indicated by both self-identified social class and ethnicity.     

Perceived collective burnout: a multilevel explanation of burnout

Building up on the socially induced model of burnout and the job demands-resources model, we examine how burnout can transfer without direct contagion or close contact among employees. Based on the social information processing approach and the conservation of resources theory, we propose that perceived collective burnout emerges as an organizational-level construct (employees' shared perceptions about how burned out are their colleagues) and that it predicts individual burnout over and above indicators of demands and resources. Data were gathered during the first term and again during the last term of the academic year among 555 teachers from 100 schools. The core dimensions of burnout, exhaustion, and cynicism were measured at the individual and collective level. Random coefficient models were computed in a lagged effects design. Results showed that perceived collective burnout at Time 1 was a significant predictor of burnout at Time 2 after considering previous levels of burnout, demands (workload, teacher-student ratio, and absenteeism rates), and resources (quality of school facilities). These findings suggest that perceived collective burnout is an important characteristic of the work environment that can be a significant factor in the development of burnout.     

Residential mobility increases motivation to expand social network: But why?

We conducted two studies to explore psychological consequences of a mobile lifestyle. In Study 1, we found that participants who were randomly assigned to think about a mobile lifestyle used more loneliness and sadness-related words and anticipated having fewer friends in the future than those who thought about a stable lifestyle (or a typical day as a control). In Study 2, we replicated this finding with a non-college sample. In addition, we found that those in the mobility condition reported being more motivated to expand their social network. Finally, the effect of mobility on the motivation to expand social networks was mediated by anticipated loneliness and sadness.     

Of wealth and death: materialism, mortality salience, and consumption behavior

Theoretical work suggests that feelings of insecurity produce materialistic behavior, but most empirical evidence is correlational in nature. We therefore experimentally activated feelings of insecurity by having some subjects write short essays about death (mortality-salience condition). In Study 1, subjects in the mortality-salience condition, compared with subjects who wrote about a neutral topic, had higher financial expectations for themselves 15 years in the future, in terms of both their overall worth and the amount they would be spending on pleasurable items such as clothing and entertainment. Study 2 extended these findings by demonstrating that subjects exposed to death became more greedy and consumed more resources in a forest-management game. Results are discussed with regard to humanistic and terror-management theories of materialism.     

Hardiness Promotes Work Engagement,Prevents Burnout,and Moderates Their Relationship

We examined the relationships between hardiness, work engagement, and burnout. Participants were Belgian service members involved in the International Security and Assistance Force (ISAF) operation. They completed a questionnaire containing hardiness items from the revised Norwegian Hardiness Scale, items concerning vigor and dedication from the Utrecht Work Engagement Scale, and those tapping cynicism and emotional exhaustion from the Utrecht Burnout Scale. Results showed that hardiness was positively related to dedication and vigor, and negatively to cynicism and emotional exhaustion. Our results further suggest that work engagement and burnout are the opposite ends of a continuum. However, analyses concerning the moderation effect of hardiness suggest that individual differences could imply different processes in the relationship between work engagement and burnout.     

Does Family Life Help to be a Better Leader? A Closer Look at Crossover Processes From Leaders to Followers

Although research on family‐to‐work processes is accumulating, not many studies have looked at how the leader's family issues spillover to work and what the consequences are for their followers. We investigate whether leaders’ family‐to‐work conflict (FWC) and enrichment (FWE) influence first their own well‐being at work (i.e., job burnout and work engagement) and consequently the well‐being of their followers due to crossover processes. We test whether crossover is due to the transfer of emotions from the leader to followers (affective crossover) or due to diminished or enhanced support from the leader (behavioral crossover). Using a sample of 199 leaders and 456 followers, we found that leader FWC (Time 1) was positively related to leader feelings of burnout 4 weeks later (Time 2), consequently enhancing follower feelings of burnout 5 weeks after Time 1 (Time 3). Similarly, leader FWE had a positive relationship with follower engagement, through leader enhanced engagement. Our findings fully supported the affective crossover mechanism. In addition, leader burnout was negatively related to leader supportive behavior, indirectly increasing burnout among followers. Our results underscore that leaders’ family life matters at work, influencing not only their own well‐being but also how they motivate and support their followers.     

Burnout Contagion Processes Among Teachers1

This study of 154 Dutch high school teachers examined processes by which occupational burnout may transfer from one person to another. Two conditions that may increase the probability of burnout contagion were investigated; namely, individual teachers' susceptibility to emotional contagion, and the frequency with which teachers are exposed to colleagues with student‐ and work‐related problems. Consistent with hypotheses derived from theories about emotional contagion, the results suggest that bumout contagion was most pronounced under these 2 high‐risk conditions. Specifically, the prevalence of perceived burnout among participants' colleagues was most strongly related to individual teachers' burnout (i. e., emotional exhaustion and depersonalization), when the teachers were highly susceptible to the emotions of others and when they frequently communicated with each other about work‐related problems.     

Intergroup contact can undermine disadvantaged group members' attributions to discrimination

In the current research we investigated social settings through which attributions to discrimination are undermined. Drawing on work linking intergroup contact to perceptions of inequality, we tested the prediction that experiences of commonality-focused contact would reduce disadvantaged group members' tendency to attribute negative treatment of fellow group members to discrimination. In Study 1 students were randomly assigned to either a commonality-focused, differences-focused, or no-contact condition, ostensibly with a student from a higher status university. Commonality-focused interactions led participants to view the status hierarchy as more legitimate, and consequently, to be less likely to attribute negative treatment to discrimination. In Study 2 this effect was replicated among Ethiopian-Jews (a disadvantaged minority in Israel) who reported the amount of commonality-focused contact they experience with non-Ethiopian Jews. Theoretical and practical implications regarding intergroup contact and perceptions of inequality are discussed.     

Using the Past to Enhance the Present: Boosting Happiness Through Positive Reminiscence

Two studies explored relations between positive reminiscing and emotional experience – a survey of naturally occurring reminiscence (Study 1) and a field experiment testing the affective consequences of two styles of reminiscing (Study 2). In Study 1, frequency of positive reminiscing predicted perceived ability to enjoy life, and students who reminisced using cognitive imagery reported a greater ability to savor positive events than those who reminisced using memorabilia. In Study 2, students were randomly assigned either to reminisce about pleasant memories using cognitive imagery, reminisce about pleasant memories using memorabilia, or think about current concerns (control condition) for 10 min twice daily for a week. Both reminiscence groups reported greater increases in the percent of time they felt happy over the past week than the control group; and happiness increased more in the cognitive imagery group than in the memorabilia group.