不合规任务与工作拖延行为的关系：自我损耗和主动性人格的作用

工作拖延是当今职场人士面临的普遍困扰之一。基于资源保存理论,本研究从不合规任务视角探究工作拖延行为的成因。对196位员工的两时点调查数据进行层次回归分析,结果表明：不合规任务正向预测员工工作拖延行为,自我损耗在不合规任务与工作拖延行为之间起着中介作用,主动性人格负向调节不合规任务与自我损耗的正向关系以及自我损耗的中介效应。以上结果对预防或降低工作拖延行为具有启发意义。     

Flexing Work Boundaries: The Spillover and Crossover of Workplace Support

Using boundary theory and conservation of resources theory, we examined how job incumbents’ perceptions of supervisor instrumental support and organizational segmentation support influence outcomes for both the incumbent and the spouse. First, we examined how supervisor instrumental support and organizational segmentation support shape incumbents’ perceived ability to flex work boundaries and thus affect their experience of family functioning and their organizational commitment. Second, we examine the effects of supervisor instrumental support and organizational segmentation support on spousal martial satisfaction and the spouse's commitment to the incumbent's employing organization as mediated through boundary flexibility and the spouse's perception of successful boundary management by the incumbent. Using a matched set of 503 subordinates and their spouses, this study found that both supervisor instrumental support and organizational segmentation support contribute to work boundary flexibility. Further, for the incumbent, family functioning and organizational commitment were enhanced through work boundary flexibility, whereas for the spouse, marital satisfaction and commitment to the incumbent's organization were enhanced through both incumbent work boundary flexibility and the spouse's perception of successful boundary management by the incumbent. We discuss the study's implications for theory, research, and practice while suggesting new research directions.     

Moderating effects of appreciation on relationships between illegitimate tasks and intrinsic motivation: a two-wave shortitudinal study

ABSTRACT

This study investigated possible reciprocal relationships between illegitimate tasks and intrinsic motivation and whether appreciation moderated these relationships. Based on a two-wave panel study across one week and a sample of 366 nurses, we examined whether appreciation buffered effects of illegitimate tasks on reduced intrinsic motivation; or enhanced reversed effects of intrinsic motivation on decreased perceived illegitimate tasks. Additionally, we differentiated whether illegitimate tasks and appreciation were elicited by supervisors, colleagues, or patients. Latent structural equation analyses primarily revealed effects for unnecessary than for unreasonable tasks. Such tasks were predominantly the consequence rather than the cause of intrinsic motivation, and intrinsic motivation increased perceived illegitimate tasks under conditions of low appreciation. Regarding the different sources, most effects were present for illegitimate tasks ascribed by supervisors and for appreciation conveyed by patients. It follows that the perception of illegitimate tasks seems to be a matter of motivation; that the sources of illegitimate tasks and appreciation matter; and that appreciation as a low-budget, but highly powerful practice, is able to facilitate a positive environment where work tasks are less likely to be perceived as illegitimate.     

这不是我想象中的工作！不合规任务对新员工工作投入的影响

本研究基于情绪的认知评价理论,探讨了不合规任务对新员工工作投入的动态影响机制。通过收集分析71名新员工连续5个工作日的追踪数据发现,不合规任务会诱发新员工的不愉快情绪,进而影响其工作投入,工作成长观能够有效缓冲这一负面影响。以上结论拓宽了不合规任务的影响后果,并为如何干预不合规任务给新员工带来的消极影响提供了启示。     

这不是我的工作！不合规任务及其对员工的影响

不合规任务, 作为一种新型职场压力源, 近几年逐渐成为组织管理研究领域的一个前沿话题。不合规任务是指不符合人们预期工作范围、不应由自己完成或不必要执行的任务, 包括不合理任务和不必要任务。不合规任务对员工情绪、认知、动机、工作态度、工作行为、身心健康, 以及工作-家庭关系均有一定的负面影响, 影响性质和强度取决于员工的个体特征和所处的情境特征。压力-自我冒犯理论、公平理论、工作要求-资源模型、工作特征模型、情感事件理论和自我决定理论是解释不合规任务影响的主要理论。未来研究可拓展不合规任务的概念和层次、探索和整合作用机制、探讨不合规任务的权变效应、考察不合规任务的影响因素以及开展文化情境和文化导向的研究。     

Supervisors’ relational transparency moderates effects among employees’ illegitimate tasks and job dissatisfaction: a four-wave panel study

Despite repeated calls for the inclusion of leadership in research on illegitimate tasks, little is known about what supervisors can actually do to mitigate negative effects of illegitimate tasks. We propose transparent leadership behavior as an effective means that buffers detrimental effects of illegitimate tasks. We further propose reciprocal effects between illegitimate tasks and job dissatisfaction. Based on a short panel study with four surveys across four consecutive weeks, data of 347 employees were analyzed using multiple group structural equation models. For the two facets of illegitimate tasks, results were more consistent for unnecessary than for unreasonable tasks. We found main and moderating effects in both the normal causal and the reversed causal direction for unnecessary tasks, with more consistent main effects in the reversed direction and stronger moderating effects in the normal direction: Job dissatisfaction rather led to unnecessary tasks than vice versa; while high transparency particularly buffered the effects of unnecessary tasks on job dissatisfaction. Thus, by means of transparent leadership behavior, supervisors are able to effectively intervene in the vicious circle between illegitimate tasks and employees’ job dissatisfaction and thereby benefit working conditions for leaders and followers alike.     

Building a business case for developing supportive supervisors

A key theme from the previous commentaries is that the business case for developing supportive supervisors needs to be stronger for organizations to make the investments necessary to develop supportive supervisors. There are time constraints and other practical considerations for those in the role of supervisor that may get in the way of supportive supervision unless supervisor support is recognized as a valuable business expense (Ellinger, 2013; Zeni, MacDougall, Chauhan, Brock, & Buckley, 2013). As such, in our response to the commentaries, we present the findings of an additional analysis based on the data from our original sample that examine the relationship between supportive supervision (as rated by subordinates) and supervisor performance and promotability (as rated by the supervisor's boss). We provide evidence that highly supportive supervisors are seen as more promotable and as better performers than are supervisors who are less supportive. Having empirical evidence that shows that upper‐level leaders believe that supportive management contributes to the performance of supervisors is important because upper‐level leaders are the ones making decisions in organizations about what is valued and promoted.     

员工被上司信任感的形成机制

现有文献显示员工感知到被上司信任在工作场所中非常重要,因为这种感知会带来许多与工作相关的积极产出。虽然我们已经知道被上司信任感是如何发挥作用的,但是对它的形成机制却知之甚少。忽视这一感知的产生机制将会限制其在管理实践中的有效应用,因为被上司信任感只有被成功地激发才能使信任关系得到建立,并由此对员工的行为产生影响。作为一种由个体对信任相关信息加工而得的感知,员工被上司信任感未必等同于上司实际的信任水平。因此,要想通过让员工感知到被信任来进行有效的管理,作为授信方的上司不仅要主动做出信任的行为,更需要考虑如何让员工准确地感受到自己的信任。 基于符号互动理论和社会信息加工理论,本文构建了一个关于员工被上司信任感形成机制的理论模型。根据该模型,上司的授权与培养这两种管理行为被识别为影响员工被上司信任感产生的重要因素;授权与培养对员工被上司信任感影响的有效性依赖于员工的目标导向、上司的可信度以及团队焦虑水平;员工被上司信任感的产生会影响员工的忠诚与敬业奉献,其影响程度受制于上司所面临的管理风险。 通过揭示上司的信任行为如何以及何时能激发员工被上司信任感并由此对员工的工作行为产生影响,本研究在理论和实践上做出了三个主要的贡献。首先,被信任感不是由授信方或被信任方单独一方决定的,而是在二者的互动中形成。虽然过往研究曾检验过领导风格对被上司信任感的影响,但却未从信任互动的角度进行解释。本文识别出了授权和培养这两种可以传达典型信任信息的管理行为,从而在理论上拓展了关于被上司信任感前因的文献,在实践上为上司如何做可以让员工感受到被信任提供了新的思路。其次,尽管被上司信任感的形成有赖于社会信息加工,却鲜有研究对该过程进行过探索。根据信息加工理论,本研究对被上司信任感产生的机理及边界条件发起了新的对话。我们不仅关注信任信息加工的正反效应,还探索了信息相关度（员工目标导向）与可信度（上司可信度）对这一过程的影响。关注员工目标导向有助于识别基于信任的管理行为的有效目标人群,而关注上司可信度进一步明确了上司在相关信息传达中可能产生的积极或消极的两种不同的影响。实践上,这一探究为管理者提供了重要的指导,帮助他们有针对性地、有效地让员工感知到被信任。最后,通过探讨团队焦虑和管理风险这两个团队层面上的消极因素的调节作用,本文丰富了对上下级信任互动情境的理解。实践上,我们为管理者如何在高不确定和充满挑战性的环境中采用信任管理策略提供了启发。     

Prototypical supervisors shape lay‐off victims’ experiences of top management justice and organizational support

Job loss is a pervasive experience affecting millions of workers around the globe annually. To investigate lay‐offs from the perspective of those who are affected, we conducted a lagged study examining lay‐off victims’ experiences of supervisory justice, top management justice, and organizational support. We test the hypotheses that the relationships between supervisory justice and lay‐off victims’ subsequent experiences of top management justice as well as organizational support are moderated by supervisors’ prototypicality of their team. Results from our study conducted during lay‐off process indicated that supervisory justice had a positive lagged impact on lay‐off victims’ unfolding experiences of both (1) top management justice and (2) organizational support for supervisors who were viewed as highly (but not lowly) prototypical of the team that both supervisors and subordinates were part of. Our study identifies a theoretically grounded moderator that may account for the presence (or absence) of cross‐foci effects found in previous multifoci justice studies. Moreover, our results shed light on the development of justice perceptions by demonstrating the impact of lower‐level supervisors in translating subordinates’ perceptions of justice of the supervisor to that of the top management. Findings suggest that supervisors have an important role to play in managing (for better or worse) the potentially harmful consequences associated with organizational redundancies.

Practitioner points

• Prototypical supervisors are ‘gatekeepers’ who are able to influence their subordinates’ relationship with the organization and its management.
• Involving supervisors in critical events such as lay‐offs may be important to effectively manage employees’ concerns.
• It may not be well advised to overly centralize responsibility for communicating information regarding lay‐offs under human resource departments.

     

Perception and acceptance of evaluations by supervisors and peers

A survey of 200 employed graduate and undergraduate business students investigated differences in individuals’ acceptance and perceptions about peer evaluation vs. supervisor evaluation. Results showed that, compared to peer evaluations, acceptance of supervisor evaluations is higher, supervisor evaluations are perceived as more accurate and more trusted, supervisors are seen as having more qualifications to evaluate performance and more opportunities to observe performance, and suffer less from friendship bias.     

The Validity of Task Coverage Ratings by Incumbents and Supervisors: Bad News

In this study incumbents from three different jobs were asked to rate lists of their job tasks on various constructs (e.g., time, importance) and then estimate the percentage of their job tasks (task coverage) included in the task list. Incumbents made these ratings under one of two conditions. In two instances, two months after making an initial task coverage rating for the entire list of tasks, the same incumbents were asked to estimate the task coverage of a reduced list of tasks (i.e., half to two-thirds of the tasks were removed from the list presented for rating). In a third instance one group of incumbents completed an entire inventory while a second group completed a reduced inventory. The average task coverage rating for the entire inventories were high (percent estimates ranging in the 80's–90's) and the average of the reduced inventories was much higher than expected (percent estimates in the 70's). It was concluded that incumbents and supervisors were not able to accurately estimate task coverage.     

Perception and acceptance of evaluations by supervisors and peers

A survey of 200 employed graduate and undergraduate business students investigated differences in individuals’ acceptance and perceptions about peer evaluation vs. supervisor evaluation. Results showed that, compared to peer evaluations, acceptance of supervisor evaluations is higher, supervisor evaluations are perceived as more accurate and more trusted, supervisors are seen as having more qualifications to evaluate performance and more opportunities to observe performance, and suffer less from friendship bias.     

Professional and ethical dilemmas experienced by counselling supervisors: The impact of organisational context

This paper examines the ethical and professional dilemmas faced by counselling supervisors working in a range of diverse organisational contexts. Questionnaires and interviews were used to explore supervisor experiences of working in counselling agencies, industry, education and health service settings. Ethical and professional dilemmas outlined by supervisors were examined in connection with their role within the organisation. It was found that both external and ‘in‐house’ supervisors were exposed to dilemmas focused around issues of responsibility, confidentiality, boundaries, professionalism, relationships, contracts and ethical practice. Supervisors were divided in their opinions about playing a more active, educative role within organisational systems. There was considerable support for the construction of more explicit relationships between supervisors and their employing organisation.     

主管认知信任和情感信任对员工行为及绩效的影响

采用问卷调查法,检验主管认知信任与情感信任对员工行为及绩效影响的双路径模型。通过结构方程模型分析563份上下级配对数据,结果显示：主管认知信任通过注意聚焦的完全中介作用正向影响员工的任务绩效和组织公民行为。主管情感信任则通过情感承诺的部分中介作用正向影响员工的任务绩效和组织公民行为,即一方面直接影响员工的任务绩效和个体指向公民行为,另一方面通过情感承诺间接影响员工的任务绩效和组织公民行为。并且,主管情感信任对员工行为和绩效的影响作用要大于认知信任的作     

When supervisors feel supported: relationships with subordinates' perceived supervisor support, perceived organizational support, and performance

The authors surveyed full-time retail employees and their supervisors to investigate relationships of supervisors' perceived organizational support (POS) with subordinates' perceptions of support from their supervisors (perceived supervisor support [PSS]), POS, and in-role and extra-role performance. The authors found that supervisors' POS was positively related to their subordinates' perceptions of supervisor support. Subordinates' PSS, in turn, was positively associated with their POS, in-role performance, and extra-role performance. Beyond these bivariate relationships, subordinates' perceptions of support from the supervisor mediated positive relationships of the supervisors' POS with the subordinates' POS and performance. These findings suggest that supervisors who feel supported by the organization reciprocate with more supportive treatment for subordinates.     

Supervisor Reactions to Avoidance Job Crafting: The Role of Political Skill and Approach Job Crafting

Avoidance job crafting refers to employees proactively changing work boundaries by reducing tasks and/or interactions with others. Although avoidance job crafting may help employees to address work demands, if noticed by others, specifically supervisors, it may trigger negative reactions from them. While previous research posits that job crafting is largely unnoticed by supervisors, using a dyadic supervisor-employee study (N = 141 dyads), we found that supervisors were in fact aware of their employees’ avoidance job crafting, which related to a reduction in supervisor support. This relationship was moderated by employee political skill (but not approach job crafting), such that high avoidance job crafting in combination with high political skill resulted in fewer negative outcomes, presumably because supervisors were less likely to notice their employees’ avoidance job crafting. In a second, vignette study (N = 92 supervisors), we experimentally replicated the relation between observed avoidance job crafting and negative supervisor reactions, and found that this relation can be explained by supervisors perceiving avoidance job crafting as destructive work behavior. Our findings introduce the supervisor perspective to the job crafting literature and highlight the importance of engaging in avoidance job crafting in a skillful way that aligns with the external context.     

上司人际公平如何影响员工工作结果:有中介的调节效应

本文探讨了上司的人际公平怎样影响员工工作满意度和人际层面组织公民行为,以及这种影响何时更强或更弱。通过对237名在职人员调查,结果发现:(1)员工的上司信任在人际公平与工作满意度、人际层面组织公民行为之间具有部分和完全中介作用;(2)上司权力对人际公平效应具有调节作用:当上司权力较高时,人际公平显著影响员工对他的信任,进而影响工作满意度和人际层面组织公民行为;而当其权力较低时,人际公平的影响不明显。     

JOB ANALYSIS: THE COMPOSITION OF SME SAMPLES

It is common for job analysts to solicit information from incumbents and supervisors (Subject Matter Experts or SMEs) when conducting a job analysis. These SMEs are asked to provide ratings on salient dimensions (e.g., frequency and importance of tasks that comprise the job). In constructing samples of SMEs for this purpose, it is reasonable to consider any possible influences that might bias or systematically influence the task ratings. The present paper considers the possible influence of SME demographic characteristics on task ratings of frequency. The tasks comprising the job of patrol officer in a large city were rated for frequency by approximately 700 incumbents. These ratings were gathered in two different years, 1982 and 1984. The total data set was used to conduct a components analysis of the 444-item task inventory. The first eight principal components were considered the dependent variables and four demographic characteristics the independent variables in an analysis of the 1982 data set. Analysis of variance and follow-up tests indicated that incumbent experience had a substantial influence on task ratings. Educational level and race had minimal effects on ratings. The sex factor was confounded by the experience factor, making interpretation of the sex effect equivocal. Mechanisms that might account for the experience effect are discussed. It was concluded that incumbent experience is a salient issue in job analysis using SME groups.     

Affect- and role-based loyalty to supervisors in Chinese organizations

A study conducted in a Taiwanese financial services company revealed that affect- and role-based loyalty are two distinct types of loyalty to supervisors. The ethical behaviour of supervisors, perceived supervisor support, interpersonal justice, and respect for hierarchy predicted affect-based loyalty, whereas only interpersonal justice and respect for hierarchy predicted role-based loyalty to the supervisor. Affect-based loyalty had a more positive correlation with supervisory satisfaction than did role-based loyalty, and role-based loyalty had a more positive correlation with extra-role performance and attendance than did affect-based loyalty.     

Same‐gender supervisors protect women's leadership aspirations after negative performance feedback

Two studies examined how the gender of a workplace supervisor can affect a woman's response to performance evaluations and also her professional advancement aspirations. In Study 1, employed women reviewed a performance evaluation in which feedback was manipulated to reflect one of two stereotypes of women (high in warmth or low in competence). Findings showed that participants were more likely to attribute negative (i.e., low competence) feedback from men supervisors to gender biases than the same feedback from women supervisors. There was no effect of supervisor gender when the feedback was positive (i.e., high warmth) or neutral. In Study 2, negative feedback from men supervisors, regardless of evaluative dimension (competence or warmth) resulted in women reporting decreased professional aspirations. This relationship was mediated by women's attribution of supervisor feedback to gender biases. Together, these findings suggest that same‐gender supervisors can potentially buffer women's long term professional aspirations after a discouraging performance review.