Pro‐self,prosocial, and pro‐organizational foci of proactive behaviour: Differential antecedents and consequences

The paper aims to further knowledge of proactive employee behaviour by exploring whether pro‐organizational, prosocial, and pro‐self focused proactive behaviour can be measured in an empirically distinct manner, and whether these types of proactive behaviour show differential relationships with other variables. Results of two multi‐source studies using self‐rated and peer‐rated measures empirically support the distinctiveness of the different foci of proactive behaviour. Study 1 (N = 117 dyads) shows that the different foci of proactive behaviour are differentially related to different foci of affective commitment. Study 2 (N = 126 dyads) builds on these findings and shows that different foci of proactive behaviour have differential relationships with transformational leadership, goal orientations, and individual task performance.     

Proactive Customer Service Performance: Relationships With Individual,Task, and Leadership Variables

Despite the increasing interest in specific forms of proactive employee behavior in domains such as career development and organizational change, little research has investigated proactive behavior in the realm of customer service. Based on a review of the literatures on proactive behavior, customer service, and job performance, this study investigated relationships between a relevant set of individual and situational predictor variables and proactive customer service performance (i.e., individual service employees' self-started, long-term-oriented, and persistent service behavior that goes beyond explicitly prescribed requirements). Field survey data from 186 supervisor-subordinate dyads working in a large financial services organization demonstrated that proactive service performance, as rated by supervisors, was factorially distinct from prescribed task performance. Multiple regression analysis revealed that proactive service performance was significantly and positively associated with employee ratings of trait personal initiative, affective organizational commitment, task complexity, and participative leadership. The task and leadership variables explained incremental variance in proactive service performance beyond the individual predictors.     

By any means necessary: the effects of regulatory focus and moral conviction on hostile and benevolent forms of collective action

In two studies, we investigate the effect of individuals' promotion and prevention focus on engagement in collective action. We show that responding to group-based disadvantage out of a sense of moral conviction motivates prevention-oriented- but not promotion-oriented- individuals to engage in collective action. Furthermore, holding such strong moral convictions about the fair treatment of their group causes the prevention-oriented to disregard societal rules against hostile forms of collective action (i.e., forms of action that are aimed at harming the interests of those held responsible for the group's disadvantage). Study 1 showed that prevention-oriented individuals, but not promotion-oriented individuals, with a strong moral conviction about the fair treatment of their group are willing to support both hostile and benevolent forms of collective action. Study 2 replicated this effect and showed that for prevention-oriented individuals but not for promotion-oriented individuals, holding a strong moral conviction about the fair treatment of the group overrides moral objections to hostile forms of collective action in the decision to support these forms of action.     

Proactivity towards workplace safety improvement: an investigation of its motivational drivers and organizational outcomes

Initiating a safety oriented change—or safety initiative—is conceptually distinct from other forms of safety participation and safety citizenship behaviour, yet little attention has been given to its performance outcomes or its motivational antecedents. An initial study with a sample composed of middle managers (N = 86) showed that safety initiative predicted objective improvement actions 6 months later, whereas, showing differential validity, safety compliance predicted the implementation of monitoring actions. Two subsequent studies focused on motivational antecedents. First, using a sample of team leaders (N = 295), we tested a higher-order structure of proactive motivation that incorporates three domains: “can do”, “reason to” and future orientation. Second, in a longitudinal study of chemical work operators (N = 188), after checking for the influence of potential confounders (past behaviours; accidents experience; perceived risk), we showed that safety initiative was predicted only by proactive motivation. Instead, safety compliance was found to be associated with affective commitment and scrupulousness, whereas safety helping was found to be associated with affective commitment. Self-reported behaviours were validated against rater assessments. This study supports the importance of distinguishing safety initiative from other safety behaviours, indicating how to create an organizational context supporting a proactive management of workplace safety.     

Job Control and Job Stressors as Predictors of Proactive Work Behavior: Is Role Breadth Self-Efficacy the Link?

Previous research showed that job stressors are positively related to proactive work behavior. This study examines if these relations can be generalized to supervisor-rated proactive behavior and if relations of job stressors (time pressure, situational constraints) and job control with proactive behavior can be explained by role breadth self-efficacy as an underlying mechanism. We used supervisor ratings of proactive behavior (personal initiative, taking charge) from 140 employees working in small and medium-sized companies. Multilevel path analyses supported a partial mediation model. Job control and time pressure were positively related to role breadth self-efficacy, and role breadth self-efficacy was positively related to proactive behavior. Job control had also a direct relation with proactive behavior. The relation between situational constraints and proactive behavior was not significant.     

The benefits of interpersonal regulatory fit for individual goal pursuit

The present work examines whether individual goal pursuit is influenced by advice and suggestions from interaction partners whose regulatory orientation is perceived to fit (vs. not fit) the individual's orientation. We sought to investigate whether such interpersonal regulatory fit yields motivational consequences for goal pursuit that parallel those of intrapersonal regulatory fit. Furthermore, we investigated whether these effects occur in a symmetrical fashion for promotion- and prevention-oriented individuals. The results of 6 experiments revealed that promotion-oriented individuals profit from interpersonal regulatory fit, experiencing motivational benefits when receiving goal-relevant advice from promotion-oriented interaction partners; however, prevention-oriented individuals do not profit from prevention-oriented interaction partners. These findings support the proposal that regulatory fit can fruitfully be examined as an interpersonal phenomenon, highlighting the role that interaction partners may play in the pursuit of personal goals.     

Attachments in the workplace: How attachment security in the workplace benefits the organisation

In four studies, we tested if workplace secure attachment entails organisational benefits, given that such relationships are associated with increased positive relationship emotions. In Study 1, employees rated the extent to which colleagues, supervisors, and other individuals fulfil the attachment functions. In Study 2, employees listed up to 10 individuals before completing the same rating task as Study 1. In the remaining studies, employees rated their attachment security with their supervisors (Study 3) or colleagues (Study 4), and completed measures of positive relationship emotions with these individuals, proactive behaviour, organisational allure, and organisational deviance. We found that supervisors and colleagues fulfil attachment functions (Studies 1–2), and that workplace attachment security confers organisational allure and proactive behaviour due to its association with positive relationships emotions. However, workplace attachment security directly lowers organisational deviance (Studies 3–4). Thus, supportive and trusting work environments may encourage workplace relationships that could bestow organisational benefits.     

个人主动性的研究现状与展望

人主动性是指个体自发地采取积极的方式,通过克服各种障碍和困难,去完成工作任务并实现目标的行为特征,它包括自发、率先行动和克服困难三个方面,可从质和量两个角度去测量,主要包括行为访谈测量和自我报告式测量两种形式。影响个人主动性的核心因素可分为最接近的和最深远的因素。以往研究认为最接近的因素应该比最深远的因素更能预测个人主动性,而最深远的因素将通过最接近的因素对个人主动性产生影响。本文提出未来值得深入研究的方面是：领导变量对员工主动性行为的影响机制;组织变量对个人主动性的影响机制;考察个人主动性量表的结构效度,开发科学可行的测量工具;探讨个人主动性与重要绩效变量之间可能存在的中介变量     

Habitual self-regulatory orientation and ease-of-retrieval: Regulatory focus qualifies the impact of subjective experiences in judgment

Eager strategies of self-regulation, known as promotion orientation, and cautious or vigilant strategies of self-regulation, known as prevention orientation, have been found to be associated with distinct patterns of goal attainment and information exploration. Building on these findings, we hypothesize that self-regulation in a promotion versus prevention focus triggers specific patterns of information use in judgment. Specifically, we predict that reliance on ease-of-retrieval??the feeling of ease or difficulty associated with accessing information??is particularly pronounced with a predominant promotion- compared to prevention-orientation. Two experiments that manipulate ease-of-retrieval and assess habitual differences in regulatory focus orientation support this prediction. The current contribution thus extends previous research by documenting that habitual tendencies of promotion-oriented as compared to prevention-oriented self-regulation are associated with reliance on distinct information sources in judgment.     

Gender Role Attitudes and Careers: A Longitudinal Study

Data from the Monitoring the Future Study were used to examine the impact of early gender role attitudes on later career outcomes for women and men. We also examined the impact of marriage, children, and labor market outcomes on changes in gender role attitudes. Women’s early gender role attitudes predicted their later work hours and earnings. Women’s work hours predicted their later gender egalitarianism. Children were negatively associated with later gender egalitarianism for both women and men. Findings indicated that gender role attitudes influence subsequent behavior, but they may also be adjusted to accommodate to situational constraints.     

The Contribution of Task Performance and Contextual Performance to Effectiveness: Investigating the Role of Situational Constraints

Task performance and contextual performance are two distinct dimensions of behaviour at work that can contribute independently to effectiveness outcomes for organisations. Contextual performance is important because it represents a type of behaviour that is largely under the motivational control of individuals. Little research has addressed how the opportunity to engage in contextual behaviours might be constrained by situational demands. This study examined the contribution of task performance and contextual performance to effectiveness in the work of air traffic controllers. As predicted, task difficulty moderated the relationship between contextual performance and effectiveness. The results demonstrate that contextual performance does contribute to effectiveness in technical domains, such as air traffic control, and highlight the importance of assessing situational factors when assessing performance and effectiveness.     

Newcomer Information Seeking: Individual and Contextual Influences

This study examined situational and individual influences on the proactive information seeking of newcomers. Task interdependence was expected to be positively related to information seeking, given that it links newcomers to organizational insiders. Newcomers' work related self-efficacy and the physical accessibility of organizational insiders were both predicted to moderate the relationship between task interdependence and information seeking. Usable surveys were completed by 421 co-op students (295 males and 126 females) who had been participating in career-relevant internships for approximately 4.5 weeks. All students were enrolled in an educational programme that rotates students between twelve weeks in class and twelve weeks on internship over a period of five years. Controlling for the number of previous internships and size of work group, results supported the joint moderating effect, with newcomers low on self-efficacy exhibiting greater information seeking when task interdependence and accessibility were high. Applied implications of the results and directions for future research on proactive information seeking and socialization are discussed.     

The influence of motivational and mood states on visual attention: A quantification of systematic differences and casual changes in subjects' focus of attention

A great number of studies have shown that different motivational and mood states can influence human attentional processes in a variety of ways. Yet, none of these studies have reliably quantified the exact changes of the attentional focus in order to be able to compare attentional performances based on different motivational and mood influences and, beyond that, to evaluate their effectivity. In two studies, we explored subjects' differences in the breadth and distribution of attention as a function of motivational and mood manipulations. In Study 1, motivational orientation was classified in terms of regulatory focus (promotion vs. prevention) and in Study 2, mood was classified in terms of valence (positive vs. negative). Study 1 found a 10% wider distribution of the visual attention in promotion-oriented subjects compared to prevention-oriented ones. The results in Study 2 reveal a widening of the subjects' visual attentional breadth when listening to happy music by 22% and a narrowing by 36% when listening to melancholic music. In total, the findings show that systematic differences and casual changes in the shape and scope of focused attention may be associated with different motivational and mood states.     

Maintaining a healthy diet: Effects of personality and self-reward versus self-punishment on commitment to and enactment of self-chosen and assigned goals

Abstract

A theory decomposing volition into four modes of central organization of executive control functions is outlined. These modes include (1) an autonomy-oriented mode (“self-regulation”) which is facilitated by challenging conditions and positive mood, (2) a self-suppressive mode oriented toward external-control (“self-control”) facilitated by negative mood and two modes associated with volitional inhibition (“state orientation”). Two experiments are reported that test predicted interactions between dispositional and situational factors in determining commitment to and actual enactment of self-chosen versus assigned activities directed at changing nutritional behavior. The results confirm the predicted disordinal interactions: The degree of commitment to and enactment of intended behavioral changes depends upon an interaction between personality (volitional styles), type of self-regulatory task (eat more healthy versus avoid unhealthy food), and instructional focus on easy versus difficult steps (Study 1) or self-reward versus self-punishment strategies (Study 2). Practical implications for designing intervention procedures according to individual personality characteristics and situational constraints are discussed.     

Hard and soft emotion during conflict: Investigating married couples and other relationships

Three studies investigated the function of 2 types of negative emotion during interpersonal conflict. Hard emotion includes feeling angry or aggravated. Soft emotion includes feeling sad or hurt. In both Study 1 (including 236 married people) and Study 2 (including 140 college students), participants recalled 3 different previous conflict episodes. In the third study, 77 married couples were observed in 4 different conflict conversations, completed during 2 assessment sessions. Hierarchical linear modeling was used to investigate the extent to which change in emotion predicted corresponding change in behavior and appraisal. Hard emotion predicted increases in negative communication, whereas soft emotion predicted more benign forms of communication. Soft emotion also predicted increases in appraisals that interpersonal conflicts are important to resolve.     

When relationships do not live up to benevolent ideals: Women's benevolent sexism and sensitivity to relationship problems

Benevolent sexism promises women a revered place within intimate relationships, which should lead to greater dissatisfaction when they face relationship difficulties. We collected self‐reports of relationship problems and relationship satisfaction (Study 1; N = 91 heterosexual couples), relationship problems and relationship evaluations daily over 3 weeks (Study 1), and hurtful partner behaviour and relationship evaluations over 10 days (Study 2; N = 86 women). Women's endorsement of benevolent sexism predicted sharper declines in relationship satisfaction when they faced greater relationship problems (Study 1) and hurtful partner behaviour (Study 2). These effects were magnified in longer relationships (Studies 1 and 2), indicating that the sensitivity to relationship problems associated with women's endorsement of benevolent sexism is particularly pronounced when women have more invested in their relationship role being revered and cherished. The results suggest that women who endorse benevolent sexism are vulnerable within their relationships because their satisfaction is contingent upon the fulfilment of the promises of benevolent sexism. Copyright © 2013 John Wiley & Sons, Ltd.     

Self‐Concept Clarity and the Management of Social Conflict

ABSTRACT: In 4 studies we examined the relationship between self‐concept clarity and conflict management. Individuals with higher self‐concept clarity were overall more active and showed more cooperative problem‐solving behavior than people with low self‐concept clarity. There were no relationships with contending or yielding. The positive relationship with cooperative behavior was mediated by less rumination (Study 2) and moderated by conflict intensity (Study 3). Specifically, it applied to relatively mild conflicts (Study 3). Finally, Study 4 extended these findings to the group level: Dyad members with higher self‐concept clarity engaged in problem solving, whereas dyad members with lower self‐concept clarity did not. We conclude that higher self‐concept clarity associates with proactive problem solving in social conflict.     

The dispositional inference strikes back: situational focus and dispositional suppression in causal attribution

The authors propose that correction of dispositional inferences involves the examination of situational constraints and the suppression of dispositional inferences. They hypothesized that suppression would result in dispositional rebound. In Study 1, participants saw a video of either a free or a forced speaker. Participants shown a forced speaker later made stronger dispositional inferences about a 2nd, free speaker than control participants did. Study 2 provided evidence for higher rebound among participants who reported trying harder to suppress dispositional inferences during the 1st video. In Study 3, participants were asked to focus on situational constraints or to avoid thinking about the speaker's characteristics. Only the latter instructions led to a dispositional rebound. These data support the view that the correction of dispositional inferences involves 2 processes that lead to distinct consequences in subsequent attribution work.     

Automaticity of chronically accessible constructs in person x situation effects on person perception: it's just a matter of time

Models of Person X Situation influences on social behavior and judgement have invoked two distinct mechanisms: a personality disposition and a situational press. In this study we conceptualized both influences in terms of a single underlying mechanism, construct accessibility. We pitted the characteristic ways that individuals perceive others against situational influences on accessibility (i.e., contextual priming) and tracked over time the relative power of these competing influences on the outcome of an impression-formation task. Subjects possessed either a chronically accessible (chronics) or an inaccessible (nonchronics) construct for either outgoing or inconsiderate behavior. As predicted, as the delay since the priming event lengthened (from 15 to 180 s), chronics were progressively more likely to use the chronically accessible construct instead of the primed alternative construct to categorize an ambiguous target behavior, whereas nonchronics' relative use of the primed and alternative constructs did not change as a function of postpriming delay.     

Doing the right thing without being told: joint effects of initiative climate and general self-efficacy on employee proactive customer service performance

We developed and tested a cross-level model of the antecedents and outcomes of proactive customer service performance. Results from a field study of 900 frontline service employees and their supervisors in 74 establishments of a multinational hotel chain located in Europe, the Middle East, Africa, and Asia demonstrated measurement equivalence and suggested that, after controlling for service climate, initiative climate at the establishment level and general self-efficacy at the individual level predicted employee proactive customer service performance and interacted in a synergistic way. Results also showed that at the establishment level, controlling for service climate and collective general service performance, initiative climate was positively and indirectly associated with customer service satisfaction through the mediation of aggregated proactive customer service performance. We discuss important theoretical and practical implications of these findings.