压力情境认知评价与工作倦怠的关系

为探讨压力情境认知评价与工作倦怠的关系,选取北京、河南两家公司的303名员工进行了调查。分层结果分析发现,在控制了人口统计学因素之后,挑战评价对玩世不恭存在显著正向预测作用,控制评价对情绪衰竭、玩世不恭和成就感低落存在显著负向预测作用;进一步分析发现,控制评价在情绪中心应对和情绪衰竭、问题中心应对与成就感低落之间按的关系上具有调节作用。结果表明,压力情境认知评价是影响员工工作倦怠的重要因素。     

Workplace Stressors,Job Attitude,and Job Behaviors: Is Interpersonal Conflict the Missing Link?

This research examines a model focused on two acute workplace stressors—interpersonal conflict and work overload—and their interrelationships with role stress, emotional exhaustion, job attitude, working smart, job performance, and turnover intentions. The moderating role of working smart on the relationship between work overload and interpersonal conflict is also investigated. A model is tested using responses of sales employees working for four large financial institutions in South America. Findings indicate that work overload and interpersonal conflict mediate the impact of role stress on emotional exhaustion, job attitudes, and behaviors. Our findings also show that work overload plays a significant role in the stressor-strain process. Results are discussed with reference to previous findings and future research.     

领导-成员交换与情绪枯竭:互惠信念和权力距离导向的作用

结合社会交换理论和角色理论,领导-成员交换关系中下属的回报不仅受到互惠规范的约束,还受到上下级关系权力不对称的影响。因此,将探索互惠信念和权力距离导向单独及交互项对领导-成员交换与情绪枯竭关系的调节作用。采用两个时间点172名员工的匹配数据,运用层级回归对假设进行了检验。结果表明,领导-成员交换(T1)与情绪枯竭(T2)总体上呈显著负向关系。互惠信念(T1)和权力距离导向(T1)单独对领导-成员交换与情绪枯竭关系的调节作用并不显著,但是二者的交互项的调节作用显著。即,领导-成员交换、互惠信念和权力距离导向对情绪枯竭有显著三维交互作用。具体的,高互惠信念和低权力距离导向的员工,领导-成员交换与情绪枯竭呈显著正向关系;高互惠信念和高权力距离导向的员工,领导-成员交换与情绪枯竭呈显著负向关系。研究验证了领导-成员交换过程中互惠规范的作用,表明互惠规范的适用性受到上下级关系特征的影响。     

The relationship of emotional exhaustion to work attitudes,job performance,and organizational citizenship behaviors

The authors investigated the negative consequences of emotional exhaustion for individual employees and their employers. On the basis of social exchange theory, the authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions. In addition, the authors posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment. With only a few exceptions, the results of 2 field studies supported the authors' expectations. In addition, emotional exhaustion exerted an independent effect on these criterion variables beyond the impact of age, gender, and ethnicity.     

The moderating role of work pressure on the relationships between emotional demands and tension,exhaustion, and work engagement: an experience sampling study among nurses

The purpose of this study is to examine the moderating role of state work pressure (conceived as a hindrance demand) on the relationships between situational emotional demands (conceived as a challenge demand) and tension, emotional exhaustion and work engagement within nursing while considering job resources as covariates. Ninety-seven nurses from two German hospitals provided 1026 measurements. Multilevel analyses indicated a significant Work Pressure × Emotional Demands interaction for emotional exhaustion, with high situational work pressure exacerbating the positive association between state emotional demands and emotional exhaustion. Furthermore, work pressure moderated the relationship between emotional demands and vigour: state emotional demands related negatively to vigour only when work pressure was higher than usual, while the relationship was non-significant when work pressure was lower than usual. For dedication, similar results were obtained: state emotional demands were negatively associated with dedication only when combined with high situational work pressure; with low situational work pressure, state emotional demands did not relate to dedication. Contributing to the job demands-resources literature, this study shows that there are stress-exacerbating and stress-buffering interactions between different job demands from a within-subject perspective. However, we did not find positive relationships between challenge demands and work engagement, even in the case of low situational hindrances, indicating that there are conditions for the functioning of job demands as a challenge beyond hindrances.     

Moderating effects of job insecurity in the relationships between procedural justice and employee well-being: Gender differences

This study tested the predictions of the uncertainty management model in explaining employee well-being. On the basis of this model we hypothesized that job insecurity would moderate the association between procedural justice (i.e., procedural and interactional justice) and well-being (i.e., emotional exhaustion and stress symptoms). Linear hierarchical regression models were used to analyse data on 1443 employees in the municipal technical sector. The findings of the study supported the hypothesis. Employees who perceived the organization as unfair and experienced job insecurity were at a higher risk of emotional exhaustion and stress symptoms. However, the results were partly gender specific.     

Perceived Parental Monitoring and Online Deviant Behavior Among Chinese Adolescents: a Moderated Mediation Model

Previous studies uncovered that perceived parental monitoring, personality, and self-control were three important external and internal factors that influenced adolescents’ online deviant behaviors. However, as the dark side of personality, the Dark triad, which implies a disagreeable disposition, lack of humility, belief of being able to predict future outcomes and an opportunistic life strategy, has rarely been used to explore its relationship with online deviant behaviors. Based on problem behavior theory, general aggression model, and models of risk factors and protective factors on problem/deviant behaviors, the current study investigated the relationship among perceived parental monitoring, the Dark Triad, and self-control on online deviant behaviors. A total of 1921 middle and high school students (aged 11–18 years) from China reported their online deviant behaviors (cyberbullying behavior, Internet rumors, deception on the Internet, and cyber obscenity/pornography), perceived parental monitoring, and the Dark Triad as well as the self-control level of individuals. The results of the Pearson correlation showed there were significant correlations among perceived parental monitoring, the Dark Triad, and self-control on online deviant behaviors. The results of the structural equation model (SEM) indicated that the Dark Triad partially mediated the relationship between perceived parental monitoring and online deviant behaviors. Self-control moderated the mediation effect of the Dark Triad. Specifically, self-control weakened the positive relationship between the Dark Triad and online deviant behaviors, and increased the negative relationship between perceived parental monitoring and online deviant behaviors. Our findings expand the applicable environment of the Dark Triad and emphasize its association with online deviant behaviors. Attention should be paid to the interaction of internal traits (e.g., personality and self-control) and explicit family environment (e.g., perceived parental monitoring) in online deviant behavior interventions.

     

Negative affectivity: moderator or confound in emotional dissonance-outcome relationships?

This study was an examination of the impact of negative affectivity on relationships between emotional dissonance, job satisfaction, and emotional exhaustion. Negative affectivity is the predisposition to view life in negative terms. Emotional dissonance originates from the conflict between expressed and experienced emotions. In organizations that require the expression of positive emotions, high negative affectivity individuals may experience conflict between expressed, positive emotions and felt, negative emotions. A moderator effect exists when high negative affectivity individuals experience greater job dissatisfaction and emotional exhaustion. Alternatively, negative affectivity may exert a confounding effect through its relationship to both emotional dissonance and its outcomes. Empirical tests showed that negative affectivity moderated the emotional dissonance-job satisfaction relationship and confounded the emotional dissonance-emotional exhaustion relationship.     

Work-family conflict and job burnout among correctional staff: a comment on Lambert and Hogan (2010)1

Lambert and Hogan (2010) examined the relations between work-family conflict, role stress, and other noted predictors, on reported emotional exhaustion among a sample of 272 correctional staff at a maximum security prison. Using an ordinary least squares (OLS) regression model, the authors found work-on-family conflict, perceived dangerousness of the job, and role strain to have positive relations with emotional exhaustion. However, contrary to expectation they found that custody officers reported lower exhaustion than did their noncustody staff counterparts. Suggestions are provided for follow-up efforts designed to extend this line of research and correct methodological issues.     

“工作价值观-职务特征”匹配对工作倦怠的影响研究

工作倦怠是近年来工业和组织心理学及职业健康领域的一个研究热点,本研究的目的是着重检验"工作价值观-职务特征"匹配对工作倦怠的影响.根据2家企业118份调查问卷的结果对工作倦怠量表和"工作价值观-职务特征"问卷做了修订.然后在8家非服务性企业进行了调查,316份有效问卷的调查进一步验证了工作倦怠量表具有良好的构想效度和信度;人口统计学变量性别、年龄在工作倦怠上有显著差异;通过相关分析结果表明,"工作价值观-职务特征"匹配各维度与工作倦怠各维度显著相关;进一步的逐步回归分析表明,任务特征在任务依存性和任务自主性的两个维度的匹配对情绪衰竭有负向预测作用,任务自主性匹配还对工作怠慢维度有负向预测作用.     

医护人员工作倦怠与A型人格、控制点的关系研究

通过对320名医护人员的调查,探讨工作倦怠与A型人格,控制点之间的关系。结果表明：(1)情绪疲惫、去人性化与A型人格、控制点存在显著正相关,个人成就感与控制点存在显著负相关。(2)A型人格、控制点对情绪疲惫,去人性化具有正向预测作用,控制点对个人成就感具有负向预测作用。(3)与B型人格相比．A型人格者的去人性化程度更高;与内控者相比,外控者工作倦怠程度更高。     

Increasing the probability of finding an interaction in work stress research: A two‐wave longitudinal test of the triple‐match principle

Research into work stress has attempted to identify job resources that can moderate the effects of job demands on strain. The recently developed triple‐match principle (TMP) proposes that job demands, resources, and strain can be conceptualized as being composed of cognitive, emotional, and physical dimensions. When a psychological imbalance is induced by job demands, individuals activate corresponding resources to reduce the effects of the demands. A closer match occurs when the resources are processed in the same psychological domain as the demands. The further away from a match, the less likely an interactive effect will become. Put simply, the likelihood of finding an interactive effect between job demands and job resources is greatest when demands, resources, and strain are based on qualitatively similar dimensions (i.e. cognitive, emotional, and physical). For example, emotional support from colleagues is likely to buffer the effects of emotional demands on emotional exhaustion. The TMP was tested in a sample of 179 Australian police officers in a two‐wave longitudinal study. The likelihood of finding an interactive effect was related to the degree of match between job demands, job resources, and strain with 33.3% of triple‐match interactions significant, 22.2% when there was a double‐match, and 0.0% when there was no match. These findings lend support to the TMP as a guiding framework, for research, to explore possible interactive effects in work stress research, and for practice, to inform interventions matching resources to occupational demands, to offset strain.     

Fluctuating emotions: relating emotional variability and job satisfaction

This study focuses on the relation between emotional variability and job satisfaction and examines emotional exhaustion as a potential explanation for why variability may result in lower satisfaction. In addition, this study examines organizational identification as a potential moderator of the relation between emotional exhaustion and job satisfaction. A total of 244 nonacademic staff in two universities in Ecuador responded to the surveys. The results demonstrated that emotional exhaustion mediated the relation between emotional variability and job satisfaction and that organizational identification weakened the negative relation between emotional exhaustion and job satisfaction. This research is among the first to investigate emotional variability in organizations and examine the role of organizational identification in buffering the negative effect of emotional variability.     

情绪耗竭对建言行为的U型影响——内在动机的调节作用

基于资源保存理论,通过201名员工及其直接上级的配对样本,探讨了中国组织背景下员工情绪耗竭对其促进性建言与抑制性建言的非线性影响及其边界条件。研究结果表明,情绪耗竭对促进性建言与抑制性建言有显著的U型影响。与抑制性建言相比,情绪耗竭对促进型建言的U型影响更强。内在动机显著调节了情绪耗竭对促进性建言的U型影响,对于低内在动机的员工而言,情绪耗竭对促进性建言的U型影响更明显。     

The Relationship of Coworker Incivility to Job Performance and the Moderating Role of Self-Efficacy and Compassion at Work: The Job Demands-Resources (JD-R) Approach

Purpose

This study examined the relationship between coworker incivility and job performance via emotional exhaustion, and the moderating effect of employee self-efficacy and compassion at work on the relationship.

Design/Methodology/Approach

Drawing on the Job Demands-Resources (JD-R) model, we hypothesized an indirect relationship between coworker incivility and job performance through emotional exhaustion. Also, we predicted that the positive relationship between coworker incivility and emotional exhaustion would be weaker for employees with high self-efficacy and compassion experience at work. Surveys were gathered at two time points, 3 months apart, from 217 frontline employees of a five-star hotel in South Korea.

Findings

The results indicated that coworker incivility was negatively related to job performance and that the link was fully mediated by emotional exhaustion. Employees’ self-efficacy buffered the negative outcomes of coworker incivility, whereas experienced compassion at work did not moderate the relationship between coworker incivility and emotional exhaustion.

Implications

This study advances understanding of the negative consequences of coworker incivility and the ways to attenuate such negative effects. We suggested emotional exhaustion as a key psychological mechanism and revealed self-efficacy belief as a boundary condition related to coworker incivility.

Originality/Value

With a focus on emotional exhaustion, this study addresses the call for a better understanding of the psychological mechanism involved in workplace incivility. Also, we discovered the role that personal resources play in mitigating the negative effects of coworker incivility. Finally, we extend the literature by theorizing the boundary conditions of coworker incivility using the JD-R approach.

     

The importance of emotional display rules for employee well-being: A multi-group comparison

‘Serving with a smile’ has generally been associated with negative effects for employee well-being. The present study investigated whether emotional display rules also relate to positive outcomes by distinguishing demands to suppress negative emotional response (negative display rules) from demands to express positive emotions (positive display rules). In line with the job demands-resources model, outcomes involved emotional exhaustion and work engagement. Participants were employees in three occupational groups in the human service profession: sales (N?=?480), healthcare (N?=?399), and education (N?=?220). The outcomes of a multi-group analysis in LISREL revealed for all three occupational groups that negative display rules were related to emotional exhaustion while positive display rules were associated with work engagement. Together, these findings suggest that ‘serving with a smile’ can enhance employee well-being, when the emphasis is on showing positive affects instead of suppressing negative affects.     

幼儿教师共情的负面效应：一个有调节的中介模型

为探讨共情负面效应的作用机制及条件,采用共情量表、Maslach职业倦怠问卷教育版、情绪劳动策略量表和领悟社会支持量表对253名幼儿教师进行调查。结果发现：(1)幼儿教师的情绪共情正向影响情绪枯竭,该影响作用可以通过情绪劳动这一中介实现;(2)幼儿教师的认知共情负向影响情绪枯竭;(3)社会支持调节了幼儿教师情绪劳动对情绪共情与情绪枯竭关系的中介过程的后半段路径。研究结果对幼儿教师心理健康有重要意义。     

Emotional dissonance,emotional exhaustion and job satisfaction in call centre workers

The rapid rise of the service sector, and in particular the call centre industry has made the study of emotional labour increasingly important within the area of occupational stress research. Given high levels of turnover and absenteeism in the industry this article examines the emotional demands (emotional labour) of call centre work and their relationship to the job satisfaction and emotional exhaustion in a sample of South Australian call centre workers (N?=?98) within the theoretical frameworks of the job demand?–?control model, the effort?–?reward imbalance model, and the job demands?–?resources model. Qualitatively the research confirmed the central role of emotional labour variables in the experience of emotional exhaustion and satisfaction at work. Specifically the research confirmed the pre-eminence of emotional dissonance compared to a range of emotional demand variables in its potency to account for variance in emotional exhaustion and job satisfaction. Specifically, emotional dissonance mediated the effect of emotional labour (positive emotions) on emotional exhaustion. Furthermore emotional dissonance was found to be equal in its capacity to explain variance in the outcomes compared to the most frequently researched demand measure in the work stress literature (psychosocial demands). Finally, emotional dissonance was found to exacerbate the level of emotional exhaustion at high levels of psychosocial demands, indicating jobs combining high levels of both kinds of demands are much more risky. Future theorizing about work stress needs to account for emotional demands, dissonance in particular. Potential ways to alleviate emotional exhaustion due to emotional dissonance is to reduce other psychosocial demands, increase rewards, support and control as conceptualized in the JDR model. Ways to boost job satisfaction are to increase control, support, and rewards.     

Hope and athlete burnout: Stress and affect as mediators

ObjectiveIn this study we examined the relationship between trait hope and burnout in elite junior soccer players and whether stress and positive and negative affect mediated this relationship.MethodsParticipants were 238 Swedish soccer players (166 males, 71 females; one did not indicate gender) aged 15–19 years who completed questionnaires measuring trait hope, perceived stress, positive and negative affect, and athlete burnout (i.e., emotional/physical exhaustion, a reduced sense of accomplishment, and sport devaluation).ResultsBivariate correlations were consistent with hope theory contentions indicating significant negative relationships between hope and all three burnout dimensions. The relationship between hope and emotional/physical exhaustion was fully mediated by stress and positive affect. For sport devaluation and reduced sense of accomplishment, stress and positive affect partially mediated the relationship with hope. In contrast, negative affect did not mediate the relationship between hope and any of the burnout dimensions.ConclusionThe results support earlier findings that hope is negatively related to athlete burnout. Support was also found for the hypothesis that high hope individuals would experience less stress and therefore less burnout. Promoting hope may be relevant in reducing the likelihood of this detrimental syndrome.     

Does equity sensitivity moderate the relationship between effort–reward imbalance and burnout

The model of effort–reward imbalance (ERI) received considerable research attention in the job stress literature. However, very scarce research investigated individual differences as moderators between ERI and stress. The present study is aimed at examining the combined effects of ERI, overcommitment (OVC), and the interaction between ERI and overcommitment on burnout (i.e., emotional exhaustion, cynicism, and inefficacy) and the moderating role of equity sensitivity. A questionnaire measuring ERI, burnout, and equity sensitivity was administered to 159 employees. Regression analyses were conducted to test the proposed relations and moderating hypotheses. ERI was negatively related to inefficacy and overcommitment was positively related to emotional exhaustion and cynicism. In addition, equity sensitivity was found to moderate the effect of overcommitment on emotional exhaustion and inefficacy. The findings emphasize the detrimental effect overcommitment may have on employee's mental health and suggest that the ERI model components may be closely related to perceptions of organizational justice.