Employment rejection and acceptance letters and their unintended consequences on image,self-concept,and intentions

This paper demonstrates that the positiveness and negativeness of letters of acceptance and rejection from companies have an impact on company image, self-concept of recipient, and reported future intentions of potential recruits. The implication for employers writing letters of acceptance and rejection is that they should communicate with prospective recruits in a positive manner no matter what the letter's message. Positive rejection letters can mitigate effects of rejection and negative acceptance letters can impair the positiveness of acceptance.This research was partially supported by Grant #82037 from the Purdue Agricultural Research Station. Reprints should be addressed to Dr. Richard Feinberg, Department of Consumer Sciences and Retailing, Purdue University, 1262 Matthews Hall, West Lafayette, IN 47907-1262.     

IMPROVING APPLICANTS' REACTIONS TO REJECTION LETTERS: AN APPLICATION OF FAIRNESS THEORY

Explanations in the context of employment rejection letters were studied from the perspective of fairness theory (Folger & Cropanzano, 1998). In 2 scenario-based studies and 1 field experiment, Would Reducing explanations (i.e., explanations detailing qualifications of the individual who received the job), Should Reducing explanations (i.e., explanations of the appropriateness of the selection process), and Could Reducing explanations (i.e., explanations of external conditions that led to a hiring freeze) were systematically manipulated in communicating negative hiring decisions. Applicants' perceptions of fairness, recommendation intentions, and reapplication behavior were assessed. Results demonstrate strong support for the effectiveness of Would and Could Reducing explanations at reducing perceptions of unfairness and increasing recommendation intentions. In addition, applicants who received the Could Reducing explanation were more than twice as likely to reapply for a future position with the organization than those who received a standard rejection letter. A 3-way interaction among the 3 explanations suggests that 2 explanations may need to be combined in a rejection letter to generate the most positive effects. Findings are discussed from the perspective of fairness theory and practical implications are identified.     

Processing sets of letters for order: Evidence from reaction time experiments

In two experiments, subjects were required to impose different levels of organization on randomly ordered letters. In a between-subject design, the subject was to identify the letter in the set coming first in the alphabet or to reorganize the set into an alphabetic sequence. In a within-subject design, presentation of the letters was followed by an instruction to carry out the identification or reorganization task or to recite the letters in left-to-right order. Reaction time varied systematically with level of required organization, size of the presented set, and position and spacing of the letter set in the alphabet. The results are discussed in terms of two simple models.     

On letter frequency effects

In four experiments we examined whether the frequency of occurrence of letters affects performance in the alphabetic decision task (speeded letter vs. pseudo-letter classification). Experiments 1A and 1B tested isolated letters and pseudo-letters presented at fixation, and Experiments 2A and 2B tested the same stimuli inserted at the 1st, 3rd, or 5th position in a string of Xs. Significant negative correlations between letter frequency and response times to letter targets were found in all experiments. The correlations were found to be stronger for token frequency counts compared with both type frequency and frequency rank, stronger for frequency counts based on a book corpus compared with film subtitles, and stronger for measures counting occurrences as the first letter of words compared with inner letters and final letters. Correlations for letters presented in strings of Xs were found to depend on letter case and position-in-string. The results are in favor of models of word recognition that implement case-specific and position-specific letter representations.     

The colors of the alphabet: naturally-biased associations between shape and color

Many letters of the alphabet are consistently mapped to specific colors in English-speaking adults, both in the general population and in individuals with grapheme-color synaesthesia who perceive letters in color. Here, across six experiments, we tested the ubiquity of the color/letter associations with typically developing toddlers, literate children, and adults. We found that pre-literate children associate O with white and X with black and discovered that they also associate I and ameboid nonsense shapes with white; Z and jagged nonsense shapes with black; and C with yellow; but do not make a number of other associations (B blue; Y yellow; A red; G green) seen in literate children and adults. The toddlers' mappings were based on the shape and not the sound of the letter. The results suggest that sensory cortical organization initially binds specific colors to some specific shapes and that learning to read can induce additional associations, likely through the influence of higher order networks as letters take on meaning.     

Processing of sequentially presented letters

The effect on the number of letters S can report of the duration of each sequentially presented letter was compared with that of processing time, defined as the time from the onset of a letter to the onset of the next letter. Four Ss were each shown 1250 common English words, from four to eight letters long, one letter at a time. Each letter acted as a visual noise field for the preceding letter. The duration of each letter and the interval between letters was varied independently. The S reported the letters he saw after each word was displayed. It was found that the processing time (onset to onset) predicted the number of letters correctly reported, regardless of the partition between on time and off time. A calculation was made of the number of milliseconds of on plus off time that are needed to ensure correct report of each letter. This time was independent of the duration of the processing time, but was positively correlated with the number of letters in the word. This correlation is probably in part artifactual, so that no claim can be made that it takes longer to process a letter of a long as compared to a short word.     

Why search for target absence is so slow (and careful!): the more targets there are, the more likely you are to miss one

Five factors were tested as possible explanations of why it takes longer to find the critical row that does not contain a target letter (search for absence) than the critical row that does contain a target letter (search for presence). Various stratagems (e.g., asking subjects to search for a letter not in the memory set, presenting one row at a time and requiring a response to each row, and examination of sequential effects) led to the rejection of Factor 1 (Slower Processing of Targets), Factor 2 (Slower Recovery from Targets), Factor 3 (Spatial Chunking or Use of Peripheral Vision), and Factor 4 ( Temporal Chunking). The evidence favored Factor 5 (Opportunity for Misses): Targets, which as a rule are easy to miss, are relatively more numerous in search for absence, so to avoid making many more errors, the subject must search more slowly (and carefully!). To estimate more accurately the slowing of search, the effect of self-termination (Factor 6), which speeds the search for absence, was removed. The slowing of search in search for absence was found to involve nontarget letters as well as target letters and to involve the memory-comparison stage.     

The Shellen chart as a test of visual acuity

Summary An analysis of the mistakes made by 100 boys in reading the letters on a Snellen Chart reveals great differences in legibility between letters of the same size. This is found to depend on the shape and familiarity of the letter and its similarity to other letters. Whether a test of visual acuity consists of two-point discrimination or the perception of meaningful shapes, mental organization is a deciding factor in determining the response. While oculists are interested in the part played by the eye in vision, psychologists direct attention to the part played by the mind.Based on a paper read at the British Association Meeting at Newcastle in September, 1949.     

Letter form as a constraint for errors in neglect dyslexia and letter position dyslexia

Does letter-form constrain errors in peripheral dyslexia? In Hebrew, 5 of the 22 letters have two different letter forms, one is used only when the letter occurs in word-final position, the other form is used in initial and middle positions. Is the information on final-forms encoded in the letter identity information and used for word identification, or is it discarded? The current research explored this question through the effect of final vs. non final letter form on the error pattern in neglect dyslexia (neglexia) and letter position dyslexia (LPD). Left word-based neglexia results in errors of omission, substitution and addition of letters in the left side of words, which in Hebrew is the end of the word. We examined whether final letter form blocks the addition of letters to the end of the word and whether omissions of letters after letters in non-final form are avoided. The predominant error type in LPD is migration of letters within words. We tested whether migrations also occur when they cause form change of either final-form letters that move to middle position or middle-form letters that move to final position. These questions were assessed in both acquired and developmental neglexia and LPD. The results indicated a strong effect of final letter-form on acquired neglexia and on acquired and developmental LPD, which almost completely prevented form-changing errors. This effect was not found in developmental neglexia, where words that end in final-form letters were actually more impaired than other words, probably because final-form letters appear only on the neglected side of the word for Hebrew-reading children with left developmental neglexia. These data show that early visuo-orthographic analysis is sensitive to final letter form and that final letter form constrains errors in peripheral dyslexia.     

A test of the Sophisticated Guessing Theory of word perception

Under difficult viewing conditions, a letter in a familiar word can be perceived more accurately than the same letter alone or in a string of unrelated letters. Sophisticated Guessing Theory asserts that perception is more accurate when a letter appears in a word because its identity is constrained by the identity of neighboring context letters. Experiment 1 tested the following prediction: A letter in a word should be perceived more accurately in strongly constraining word contexts than in weakly constraining word contexts. No such trend was found using a number of different measures of contextual constraint and perceptual accuracy. Experiment 2 verified that, with the same conditions used in Experiment 1 to test Sophisticated Guessing Theory, a strong perceptual advantage could be obtained for letters in words vs. letters alone or in unrelated-letter strings. Several alternative theories of word perception are discussed. The most attractive asserts that for words an additional higher-level perceptual code is formed that is more resistant to degradation than the code formed for letters.     

The effect of set size on hemifield asymmetries in letter recognition

Single letters were presented tachistoscopically in the left or right hemifield to right-handed observers. Superior recognition of letters on the right was found for letters chosen from subsets containing four items, but no differences were found when any letter, or any symmetrical letter, could appear. In a second experiment, the right hemifield advantage was found under conditions requiring the subject to determine the subset only when the subset chosen was appropriate. Results were discussed in terms of the adequacy of language-based explanations of hemifield asymmetries in letter recognition.     

Letter names and phonological awareness help children to learn letter-sound relations

Two experimental training studies with Portuguese-speaking preschoolers in Brazil were conducted to investigate whether children benefit from letter name knowledge and phonological awareness in learning letter-sound relations. In Experiment 1, two groups of children were compared. The experimental group was taught the names of letters whose sounds occur either at the beginning (e.g., the letter /be/) or in the middle (e.g., the letter /‘eli/) of the letter name. The control group was taught the shapes of the letters but not their names. Then both groups were taught the sounds of the letters. Results showed an advantage for the experimental group, but only for beginning-sound letters. Experiment 2 investigated whether training in phonological awareness could boost the learning of letter sounds, particularly middle-sound letters. In addition to learning the names of beginning- and middle-sound letters, children in the experimental group were taught to categorize words according to rhyme and alliteration, whereas controls were taught to categorize the same words semantically. All children were then taught the sounds of the letters. Results showed that children who were given phonological awareness training found it easier to learn letter sounds than controls. This was true for both types of letters, but especially for middle-sound letters.     

Cambridge University versus Hebrew University: The impact of letter transposition on reading English and Hebrew

Is reading similarly affected by letter transposition in all alphabetic orthographies? “The Cambridge University effect,” demonstrating that jumbled letters have little effect on reading, was examined using rapid serial visual presentation (RSVP) in English and in Hebrew. Hebrew-English bilinguals were presented sentences in both languages containing words with transposed letters. Sentences were presented rapidly on the screen word by word, and participants had to reproduce the sequence of words perceived. We found a marked difference in the effect of transpositions in the two languages. In English, transpositions had little effect on performance, whereas in Hebrew, performance deteriorated dramatically for words with transposed letters. The differential effects of transposition are accounted for by the difference in lexical organization in Hebrew and in English, suggesting that models of reading in alphabetic orthographies may be language specific.     

Repetition blindness for locations: evidence for automatic spatial coding in an RSVP task

The authors report a new phenomenon called repetition blindness (RB) for locations: When 3 or 4 letters are presented rapidly and sequentially at random locations within a spatial array, experimental participants have difficulty reporting pairs of letters appearing in the same location within 250 ms of each other. This deficit occurs both during report of letter identities and during report of the locations in which the letters appear; it can also be found using a partial report task. During letter report, the deficit is found for 4-location arrays but not for 8-location arrays. In contrast, letter RB is not found during location report even when the letters are always chosen from a set of 4. These results indicate that a small number of locations--but not letters--can be encoded automatically even when they are not explicitly reported. The authors argue that RB for locations results from a difficulty individuating 2 tokens at the same spatial location.     

Memory for attended and unattended visual stimuli

Subjects were presented with lists of 'compound letters,' letters whose overall shapes were described by repeated use of replicates of other, smaller letters. In Experiment 1 subjects were asked to attend to either the overall letter or the smaller, constituent letter. At the end of list presentation, recall of all letters was required, but a postlist cue determined whether the attended or unattended letters were to be reported first. The results for four-item lists accorded with those of Martin (1978, 1980): order of report had a larger effect upon retention of attended letters than upon retention of unattended letters. The findings for three-item lists did not agree with Martin, however: first, the interaction of attention and order was weak; second, sharp recency for unattended letters was not found.

Experiment 2 required that subjects recall either in temporal pairs or by letter size. The results strongly suggest that the present paradigm does not constitute an analogue to dichotic listening. In particular, there is little evidence for a role for sensory retention of compound letters at time of recall.     

Letter position dyslexia in Arabic: from form to position

This study reports the reading of 11 Arabic-speaking individuals with letter position dyslexia (LPD), and the effect of letter form on their reading errors. LPD is a peripheral dyslexia caused by a selective deficit to letter position encoding in the orthographic-visual analyzer, which results in migration of letters within words, primarily of middle letters. The Arabic orthography is especially interesting for the study of LPD because Arabic letters have different forms in different positions in the word. As a result, some letter position errors require letter form change. We compared the rate of letter migrations that change letter form with migrations that do not change letter form in 10 Arabic-speaking individuals with developmental LPD, and one bilingual Arabic and Hebrew-speaking individual with acquired LPD. The results indicated that the participants made 40% letter position errors in migratable words when the resulting word included the letters in the same form, whereas migrations that changed letter form almost never occurred. The error rate of the Arabic-Hebrew bilingual reader was smaller in Arabic than in Hebrew. However, when only words in which migrations do not change letter form were counted, the rate was similar in Arabic and Hebrew. Hence, whereas orthographies with multiple letter forms for each letter might seem more difficult in some respects, these orthographies are in fact easier to read in some forms of dyslexia. Thus, the diagnosis of LPD in Arabic should consider the effect of letter forms on migration errors, and use only migratable words that do not require letter-form change. The theoretical implications for the reading model are that letter form (of the position-dependent type found in Arabic) is part of the information encoded in the abstract letter identity, and thus affects further word recognition processes, and that there might be a pre-lexical graphemic buffer in which the checking of orthographic well-formedness takes place.     

Retinal locus and the letter-span error function

The effect of retinal locus on the letter-span error function was investigated by requiring Ss to fixate at the left, middle, or right of lines of letters presented for 100 msec. Stimulus presentations consisted of lines of eight letters presented across the visual field, and lines of four letters presented alternately in the left and right visual hemifields. Locus of fixation and relative letter position were found to be significantly related to whether or not a letter was correctly localized. A significant interaction between locus of fixation and letter position was observed.     

The Effect of Acceptance/Rejection Status, Status Notification, and Organizational Obligation Fulfillment on Applicant Intentions

Reactions to receiving or failing to receive rejection/acceptance letters were examined from the perspective of psychological contracts. In Study 1, a laboratory experiment, organizational obligation fulfillment was predicted by status (rejection/acceptance) and notification (no notification; notification only; notification plus explanation) such that those rejected without notification reported the lowest level of organizational obligation fulfillment. In Study 2, a field survey, applicants who were rejected with no rejection communication were more likely to believe that the organization failed to fulfill its obligations, and reported more negative intentions toward the organization compared to those who received a rejection communication. In both studies, organizational obligation fulfillment accounted for incremental variance in applicant intentions, beyond that of applicant status and type of rejection notification.     

Transposed-letter effects in reading: evidence from eye movements and parafoveal preview

Three eye movement experiments were conducted to examine the role of letter identity and letter position during reading. Before fixating on a target word within each sentence, readers were provided with a parafoveal preview that differed in the amount of useful letter identity and letter position information it provided. In Experiments 1 and 2, previews fell into 1 of 5 conditions: (a) identical to the target word, (b) a transposition of 2 internal letters, (c) a substitution of 2 internal letters, (d) a transposition of the 2 final letters, or (e) a substitution of the 2 final letters. In Experiment 3, the authors used a further set of conditions to explore the importance of external letter positions. The findings extend previous work and demonstrate that transposed-letter effects exist in silent reading. These experiments also indicate that letter identity information can be extracted from the parafovea outside of absolute letter position from the first 5 letters of the word to the right of fixation. Finally, the results support the notion that exterior letters play important roles in visual word recognition.     

Application of geometric models to letter recognition: distance and density

This article reviews studies in which a single letter is visually presented under adverse conditions and the subject's task is to identify the letter. The typical results for such studies are (a) certain pairs of letters are more often confused than other pairs of letters; (b) certain letters are more easily recognized than others; and (c) confusion errors for a letter pair are often asymmetric, the number of errors differing depending on which letter of the pair is presented as the stimulus. A geometric model incorporating the properties of distance and spatial density (after Krumhansl) is presented to account for these results. The present application of the distance-density model assumes that each letter is constructed in a typical 5 X 7 dot matrix. Each letter is represented in 35-dimensional space based on its constituent dots. A central idea behind the model, embodied in the property of spatial density, is that an explanation of typical results must take into account the relationship of the entire stimulus set to both the presented letter and the responded letter. Specifically, according to the model, (a) pairs of letters that are close in geometric space are more often confused than pairs of letters that are distant; (b) letters that are in less spatially dense regions are more easily recognized than letters that are in more spatially dense regions; and (c) asymmetric confusion errors result when one member of a letter pair is in a denser region than the other member of the letter pair. The distance-density model is applied to published and unpublished results of the authors as well as published results from two other laboratories. Alternative explanations of the three typical letter recognition results are also considered. The most successful alternative explanations are (a) confusions are an increasing function of the number of dots that two letters share; (b) letters constructed from fewer dots are easier to recognize; and (c) asymmetries arise when one member of a letter pair is more easily recognized, since that letter then has fewer confusion errors to give to the other letter of the pair. The model is discussed in terms of the distinction between template matching and feature analysis. An alternative classification of letter recognition models is proposed based on the global versus local qualities of features and the spatial information associated with each feature. The model is extended to explain reaction time study results. It is suggested that the distance-density model can be used to create optimal letter fonts by minimizing interletter confusions and maximizing letter recognizability.