Accents in the workplace: their effects during a job interview

As the workplace becomes increasingly global, organizations are more likely to employ persons from other countries whose accents clearly identify them as different from the local workforce. Understanding the impact of accents in the workplace is important because accents can be salient in the same way as ethnicity, age, gender, and skin color and may be a source of employment discrimination. The present study looked at the influence of accents on the evaluation of job applicants during an interview for a human resource manager position. Participants from the US were asked to evaluate an applicant with one of three accents (Midwestern US, French, Colombian) by listening to an audiofile. The results showed that the applicant with the Midwestern US accent was evaluated more positively than the applicant with the French accent; however, the applicant with the Colombian accent did not receive an evaluation that differed significantly from those given to the applicants with either the French or the Midwestern US accent. Analyses of process variables indicated that the bias against the French-accented applicant was mediated by perceived lower similarity. These results are consistent with the similarity-attraction hypothesis, which states that demographic variables will impact judgments to the extent to which they make the decision-maker view the applicant as similar or dissimilar. The ability of accent to trigger bias highlights the importance of considering the full array of characteristics that can lead to discrimination in employment settings. Research on employment discrimination has traditionally focused on visual cues such as gender and ethnicity, but in an interview situation, the way the applicant speaks is also important.     

Applicant Race, Job Status, and Racial Attitude as Predictors of Employment Discrimination

It is important to understand why biased employee selection occurs in the workplace. We examined applicant race, job status, and the evaluator's attitudes toward blacks as possible predictors of unfair selection decisions. After completing an attitude toward blacks scale, one hundred and eighty-one people evaluated the qualifications of either a black or white applicant for either a high or low status job. Results showed no differences in the hiring decision. However, evaluators with more negative attitudes toward blacks reported greater confidence in their decision to hire the black applicant than the white applicant for the low status job compared to the confidence of evaluators with more positive attitudes. They also reported greater confidence in their decision to hire the white applicant than the black applicant for the high status job as compared to evaluators with more positive attitudes towards blacks. We observed the opposite results for less biased individuals. Evaluator ratings do not explain these findings. These data suggest that unfair discrimination may operate in subtle ways.     

JUDGMENTS OF FIT IN THE SELECTION PROCESS: THE ROLE OF WORK VALUE CONGRUENCE

Work values were examined as an antecedent of recruiters' judgments of applicant fit with the organization. Data were collected on the work values of recruiters, their organizations, and job applicants in actual job interviews conducted through the placement center of a large university. Following the interviews, recruiters evaluated applicants' general employability and organization-specific fit. Approximately 4 months following the interviews, data on whether the applicants were invited for a second interview were also obtained. Work value congruence between the applicant and the recruiter was found to be related to judgments of general employability and organization-specific fit. Congruence between the applicant and the organization (as perceived by the recruiter) was not related to judgments of employability and organization-specific fit. Recruiter ratings of employability were related to the decision to invite the applicant for a second interview. Work value congruence was not related to second interview decisions. It is concluded that if work values and judgments of applicant fit influence the personnel selection process, they are more likely to do so at later stages when job offer decisions are made. Work values and judgments of applicant fit seem to have minimal impact on decisions to retain the applicant for additional consideration in early stages of the selection process.     

Contrast Effects for Black,White, Male,and Female Interviewees1

The purpose of this study was to investigate whether target applicants of different race and/or sex affected the degree of contrast effect error, in an interview setting. This study was a 2 × 2 × 2 factorial ANOVA design (Preceding Applicants × Race × Sex). Undergraduates (N= 120) were randomly assigned to one of the eight experimental conditions. Each subject viewed and rated three videotaped interview simulations. As hypothesized, results indicated a large contrast effect, i.e., preceding applicant main effect. Furthermore, the results also revealed a significant three-way interaction. The ratings given to all target applicants in the Negative Predecessor condition were equally lenient, while the ratings given to ail target applicants in the Positive Predecessor condition were more variable. The focus of this condition was on the white male target applicant, who received the lowest ratings of any target applicant. Interpretation and suggestions for future research are discussed.     

EFFECTS OF APPLICANT RACE, SEX, SUITABILITY, AND ANSWERS ON INTERVIEWER'S QUESTIONING STRATEGY AND RATINGS

Impression formation research (Snyder & Swann, 1978) suggests that people engage in information seeking strategies designed to confirm their impressions of others. In an extension of this work to the selection interview, Sackett (1982) found, however, that subjects did not consistently adopt a confirmatory information seeking strategy. This study is a further examination of Snyder and Swann's theory. In simulated interviews 170 subjects (1) read resumes of hypothetical applicants, (2) selected ten questions to ask each applicant, (3) received written responses to each question immediately on its selection, and (4) rated each applicant's suitability. An interaction accounting for 73% of variance indicated that applicant ratings were based primarily on the content of applicants' responses, but initial impressions also played a part. No clear-cut, confirmatory information seeking strategy was observed.     

Interviewers’ Moods and Evaluations of Job Applicants: The Role of Applicant Qualifications1

Participants were induced to experience positive affect, negative affect, or no shift in current affect. Then they conducted a simulated job interview with an applicant (actually an assistant) who appeared to be highly qualified, ambiguously qualified, or unqualified for the job in question. It was predicted that interviewers’ moods would exert the strongest influence on ratings of the applicant when this person's qualifications were ambiguous. Results offered partial support for this hypothesis. When the applicant's qualifications were ambiguous, participants induced to experience positive affect rated this person higher on several dimensions than participants induced to experience negative affect. When the applicant appeared to be highly qualified for the job, in contrast, interviewers’ moods had no significant effect on their ratings of this person. Contrary to expectations, however, interviewers’ moods significantly influenced ratings of the applicant when this person appeared to be unqualified for the job in question. In this condition, participants induced to experience positive affect actually rated the applicant lower than those induced to experience negative affect. Several mechanisms that may have contributed to these results (e. g., tendencies toward mood maintenance, adoption of a positive-test strategy) are examined. In addition, practical implications of these findings for conducting job interviews and for the use of various impression-management techniques by applicants are discussed.     

A Longitudinal Study of Applicant Reactions to Multiple Selection Procedures and Job and Organizational Characteristics

This longitudinal field study aimed to: (a) examine the relative importance of reactions to psychological tests compared to interviews; (b) compare reactions to selection procedures with perceptions of job and organizational attributes; and (c) examine the relative importance of job acceptance intentions assessed at different stages. Graduate applicants were surveyed at four time points: pre‐selection, after an external interview, after psychological tests and internal interviews, and after actual job acceptance decision. Reactions to psychological tests were unrelated to attractiveness and acceptance intentions, whereas mixed findings were reported on reactions to interviews. Mostly, the findings showed that perceptions of job and organizational attributes explained significant variance in attractiveness and job acceptance intentions, whereas reactions to selection procedures were unrelated. The hypothesis that acceptance intentions closest in time to job acceptance decision would be more strongly related to job acceptance decision compared to intentions assessed at early stages was not supported. In general, the results emphasised the relative importance of initial attitudes of applicants in understanding applicant reactions.     

Shall we continue or stop disapproving of self-presentation? Evidence on impression management and faking in a selection context and their relation to job performance

The self-presentation tactics of candidates during job interviews and on personality inventories have been a focal topic in selection research. The current study investigated self-presentation across these two selection devices. Specifically, we examined whether candidates who use impression management (IM) tactics during an interview show more faking on a personality inventory and whether the relation to job performance is similar for both forms of self-presentation. Data were collected in a simulated selection process with an interview under applicant conditions and a personality inventory that was administered under applicant conditions and thereafter for research purposes. Because all participants were employed, we were also able to collect job performance ratings from their supervisors. Candidates who used IM in the interview also showed more faking in a personality inventory. Importantly, faking was positively related to supervisors’ job performance ratings, but IM was unrelated. Hence, this study gives rise to arguments for a more balanced view of self-presentation.     

The Effect of Non‐native Accents on the Evaluation of Applicants during an Employment Interview: The development of a path model

As the workplace becomes increasingly global, organizations are more likely to employ individuals with non‐native accents. The present study looked at the influence of accents on the evaluation of job applicants during an interview. In addition, a path model was developed to understand the accent condition–hiring recommendation relationship. Participants were asked to evaluate an applicant with one of three accents (Midwestern US, French, Mexican) at two understandability levels (low and high) by listening to an audiofile. The results showed that the applicant with the Midwestern US accent was seen as more hirable than the applicant with the French low understandability accent. The path model indicated that the accent condition–hiring recommendation relationship was mediated by similarity, interpersonal attraction, and understandability.     

At the doorstep to employment: Discrimination against immigrants as a function of applicant ethnicity,job type,and raters' prejudice

This study examined the impact of applicant ethnicity, job type, and prejudice on evaluation biases and intentions to interview in an experimental simulation. We suggest that bias and discrimination are more likely when foreign applicants who belong to disliked ethnic groups apply for jobs that require high interpersonal skills, and when raters are prejudiced against immigrants. Subjects were Swiss university students who evaluated Swiss, Spanish, and Kosovo Albanian fictitious applicants. Foreign applicants were second‐generation immigrants, i.e., Swiss‐born descendants of immigrants. Thus, all applicants had similar schooling and language proficiencies but differed with respect to ethnicity. As predicted, discrimination was only observed for members of the disliked ethnic group (Kosovo Albanian) and not for members of the well‐accepted group (Spanish). Moreover, this discrimination was only apparent when applying for a job requiring high interpersonal skills and not when applying for a job requiring high technical skills. Symbolic prejudice towards second‐generation immigrants interacted with applicant ethnicity and job type to affect evaluations of foreign applicants: Persons high in symbolic prejudice devalued foreign applicants belonging to the disliked group but only when applying for a job requiring high interpersonal skills. Overt prejudice was unrelated to evaluations and intentions to interview. These results suggest that discrimination against immigrants is highly specific, targeting only members of certain ethnic groups who apply for certain types of jobs. Moreover, evaluation biases may be more apparent in raters who are prejudiced. Thus, our results support the notion that discrimination for employment results from a complex interaction between characteristics of the applicant, the job, and the rater.     

The Impact of Competency Statements on Résumés for Short-listing Decisions

Sixty-two managers and human resource consultants rated a series of genuine résumés with covering letters. The résumés were manipulated to contain varying amounts of information about the candidate’s knowledge, skills and abilities (competency statements). This information appeared at different locations in the résumé and covering letter. In addition, half the managers were provided with extra job requirement details beyond the job advertisement. Managers rated the candidate résumés for candidate suitability, decision to interview and overall ranking. The inclusion of competency statements resulted in higher manager ratings. However, the location of the competency statements did not influence ratings given to résumés. Further, the extra information provided to managers did not influence their ratings. The results replicate and extend an earlier study by Earl, Bright and Adams (1998) and challenge the idea that selection decisions are largely based on the notion of applicant fit. The results suggest that the inclusion on the résumé of statements that address job competencies even in a general fashion will boost an applicant’s chances of being short-listed.     

Factors Influencing the Selection of Toys for Handicapped and Normally Developing Preschool Children

Factors influencing the selection and purchase of toys for children's use were investigated. Subjects were 73 parents or adult friends of normally developing or handicapped preschool children. In addition to providing demographic information about themselves, the subjects rated the importance of 17 factors influencing their selection and purchase of toys. Contrary to previous research, the sex of the child was reported to be of only minor importance in toy selection, as was the picture on the toy package. Two factors, safety and teaching new skills, were rated as extremely important. There were no significant differences in ratings as a result of sex, ethnicity, or whether or not the subjects were parents of a handicapped child. The findings suggest a substantial degree of agreement among parents about what they consider important when choosing toys for children.     

INTERVIEWER DECISIONS AS A FUNCTION OF APPLICANT RACE, APPLICANT QUALITY AND INTERVIEWER PREJUDICE

This study investigated the impact of the racial attitudes of interviewers, applicant race, and applicant quality on the ratings given applicants. This study used a posttest-only control group approach which was analyzed by a 2 × 2 × 2 factorial ANOVA design. Subjects were 176 white business administration students from a large urban university.
Videotapes of simulated job interviews were produced to control applicant quality and applicant race. A black male and a white male each role-played both a high and a low quality applicant. The main effect for applicant quality was significant, accounting for 50% of the variance in applicant ratings. The main effect for race was significant but not in the predicted direction. Black applicants were rated higher than white applicants. While high quality applicants were rated highly regardless of race, the low quality black applicant was rated higher than the comparably performing white applicant. The interaction of race and interviewers' level of prejudice was significant but not in the predicted direction. Highly prejudiced subjects rated black applicants higher than white applicants. The implications of these results for further research were discussed.     

Implicit sources of bias in employment interview judgments and decisions

This study empirically examined implicit sources of bias in employment interview judgments and decisions. We examined two ethnic cues, accent and name, as sources of bias that may trigger prejudicial attitudes and decisions. As predicted, there was an interaction between the applicant name and accent that affected participants’ favorable judgments of applicant characteristics. The applicant with the ethnic name, speaking with an accent, was viewed less positively by interviewers than the ethnic named applicant without an accent and non-ethnic named applicants with and without an accent. Furthermore, modern ethnicity bias had a negative association with the favorable judgments of the applicants, which, in turn, affected hiring decisions. Implications of the results, limitations of the study, and directions for future research are discussed.     

APPLICANT AGE AND SELECTION INTERVIEW DECISIONS: EFFECT OF INFORMATION EXPOSURE ON AGE DISCRIMINATION IN PERSONNEL SELECTION

Two research questions pertaining to the applicant age bias effect were addressed in this study: the effect of age-related information exposure on selection decisions and the issue of between-sample generalizability with reference to the age bias effect. Manager and student selectors made selection decisions after viewing one videotape of a simulated selection interview of either an old or a young job applicant. Before viewing the interview tape, half of each subject group was given an item of age-related information and the other half was given neutral information. The results showed that, under the neutral information condition, managers preferred hiring the young applicant for the low-status job, and students favored the old candidate for the high-status position. Under the age-related information condition, managers shifted to favoring the old candidate for the low-status job, and students preferred the young applicant for both the low- and high-status positions. Age discrimination in selection decisions and the lack of external validity of student results in selection research are then discussed.     

The importance of traits and abilities in supervisors' hirability decisions as a function of method of assessment

Past research on the importance of traits and abilities in supervisors' hirability decisions has ignored the influence of the selection method used to derive information about these traits and abilities. In this study, experienced retail store supervisors (N=163) rated job applicant profiles that were described on the Big Five and General Mental Ability (GMA) personality dimensions. Contrary to past studies, the supervisors were also informed about the method of assessment used (paper‐and‐pencil test vs. unstructured interview). Hierarchical linear modelling analyses showed that the importance attached to extraversion and GMA was significantly moderated by the selection method, with extraversion and GMA decreasing in importance when store supervisors knew that scores on extraversion and GMA were derived from a paper‐and‐pencil test as opposed to from an unstructured interview. Store supervisors with more selection‐related experience also attached more importance to GMA. Results are discussed in relation to the practice–science gap and the extant literature on perceptions of selection procedures.     

Does Selection Measure Scoring Influence Motivation: One size fits all?

Current theories of applicant motivation do not take the scoring of the selection measure into account. We propose that selection measures scored objectively versus using ratings have different motivational antecedents and consequences than selection measures scored using performance ratings. Results from two studies indicated differences between a cognitive ability test (scored objectively) and both an interview and written role‐play (scored using ratings) regarding the amount of self‐reported motivation, factors related to motivation (i.e., procedural justice, perceived performance, and perceived influence), and the relationship between motivation and performance. Both perceived performance and procedural justice were related to motivation across selection measures but only procedural justice was equally important. Perceived influence was only related to motivation regarding the interview. Motivation predicted performance only on the cognitive ability test. Thus, it appears that how a selection measure will be scored should be taken into account when investigating applicant motivation.     

Gender and Sex as Determinants of Hireability of Applicants for Gender-Typed Jobs

The effects of gender and sex of applicants for gender-typed jobs were investigated in the context of a simulation of a post-interview decision. Student subjects (N=102) rated eight applicants for one of three gender-typed jobs. Results indicated that, in general, masculine applicants (of both sexes) were preferred over androgynous applicants who were preferred over feminine applicants. For the neutral job, androgynous applicants were preferred over masculine applicants who were preferred over feminine applicants. Male and female students did not differ in their ratings of the applicants. The results were interpreted as indicating raters' preference for masculine characteristics in any job applicant.