The impact of customer engagement on customer happiness

Previous studies have found relationships between variables that predict happiness and engagement. While this suggests that engagement is a basis for generating customer happiness, the literature does not provide sufficient confirmatory evidence. Thus, the effects of different engagement intensities remain unclear. Focusing on conditions related to the Starbucks brand, this study analyzed how (1) passive and active engagement impacted customer happiness and (2) happiness impacted word of mouth (WOM) and purchase intention. Data were collected through an online survey among 802 Peruvian customers, all of whom were recruited via non-probabilistic sampling. Because two exogenous variables were considered formative (i.e., customer engagement and customer happiness), a partial least-squares structural equation model (PLS-SEM) was used for the analysis. In sum, engagement (both passive and active) significantly and positively impacted customer happiness, which then positively impacted WOM and purchase intention. Given that engagement is associated with variables that are broadly related to happiness, this study makes new contributions by (i) clarifying how customer engagement can generate customer happiness, (ii) identifying differences between active and passive engagement, and (iii) adding evidence for use in the debate on the purpose of marketing and traditional practices such as engagement. As discussed in the paper, these findings have theoretical and practical implications for brand managers.     

Judgments of happiness during trail running: Pleasure,engagement, and meaning

ObjectivesIt has been theorized that happiness is derived from three major, unique sets of life experience: pleasure, engagement, and meaning. The present study examined the mental processes by which individuals combined five information cues (relatedness, autonomy, competence, mental vitality and physical vitality) when judging the degree of happiness felt by a trail runner during a run.Design/methodThe participants (104 adult male athletes; M_age = 32.70; SD = 10.86) rated pleasure, engagement, and meaning in 32 scenarios built from combinations of these cues.ResultsThe results of multivariate and univariate analyses of variance indicated that all five cues had a positive effect on judgments of pleasure, engagement, and meaning. The participants used three different information integration rules, depending on the pathway to happiness being probed.ConclusionsThe information integration and the integration rules highlighted the different contributions of pleasure, engagement, and meaning in cognitive building of happiness.     

Parenting profiles of academic and racial socialization: Associations with academic engagement and academic self-beliefs of African American adolescents

In addition to being involved and encouraging their youth academically, many African American caregivers also employ socialization practices that prepare their adolescents for entering into a school system where they will be an ethnic minority or be taught by predominantly non-minority educators. The purpose of the current investigation was to fill existing gaps in the literature by examining two dimensions of parental socialization practices: academic socialization (parent school involvement and academic encouragement) and racial socialization (cultural pride, preparation for bias, and egalitarian messages). Additionally, this study examined how the identified profiles are associated with African American adolescents' academic outcomes (academic engagement and academic self-beliefs). A latent profile analysis was utilized to analyze data on 140 African American adolescent participants (M = 12.4; SD = 1.13; 56% female). Profiles that were identified included (a) academic socializers, (b) low race salient socializers, (c) preparation for bias socializers, (d) unengaged socializers, (e) multifaceted socializers, and (f) race salient socializers. Although there was no demographic (age, gender, SES) variation in profile membership, there were some differences in academic engagement and adolescents' academic-self beliefs. Findings highlight the importance of examining how academic and racial socialization work together and their association with adolescents' academic outcomes. Implications are discussed for school psychologists and educators.     

Problematic internet use and academic achievement: a focus on interpersonal behaviours and academic engagement

In accordance with the Self-Determination Theory, the interpersonal behavior of others can support or thwart the basic psychological needs and influence the well-being of students. Furthermore, several studies have shown that problematic internet use has a negative influence on the academic field. However, no studies have investigated the impact of need-supportive and need-thwarting interpersonal behaviors (using the SDT theoretical framework) on internet addiction, academic engagement, and academic achievement. For this reason, the main purpose of this study is to investigate the relationship between students’ perceptions of others’ behaviors that supported or thwarted their basic psychological needs, internet addiction, and academic engagement and the impact on academic achievement through two studies. In the first study, 889 students (age: M?=?20.26, SD?=?3.16), were used to investigate the dimensionality of the Italian version of the Interpersonal Behaviour Questionnaire (IBQ) and the reliability, convergent and concurrent validity. In the second study, 515 students (age: M?=?20.26, SD?=?3.16) were tested to investigate the mediating role of problematic internet use on the relationship between students’ perceptions of others’ behaviors that supported or thwarted their basic psychological needs and academic engagement and the impact on academic achievement. The results of the first study suggested that the Italian version of the IBQ shows good psychometric characteristics in the Italian context. The results of the second study confirmed the mediating role of problematic internet use and academic engagement as mediators between students’ perceptions of need-thwarting interpersonal behaviors and academic achievement.

     

双职工家庭父母工作投入对初中生学业投入的影响

基于资源保存理论,采用工作投入问卷、关系网络问卷、学业自我效能感问卷、学业投入问卷对326个双职工家庭的父母及其初中生子女进行调查,探讨父母工作投入对初中生学业投入的影响。结果表明：（1）父母工作投入、父母社会支持、子女学业自我效能感、子女学业投入两两之间呈显著正相关;（2）父母社会支持和子女学业自我效能感在父母工作投入影响子女学业投入中起中介作用;（3）父母社会支持和子女学业自我效能感的中介效应不存在显著的性别角色差异。从资源保存理论来看,父母工作投入对子女学业投入的影响,在一定程度上反映了资源在家庭系统内的投资和增益过程。     

双职工家庭父母工作投入对初中生学业投入的影响

基于资源保存理论,采用工作投入问卷、关系网络问卷、学业自我效能感问卷、学业投入问卷对326个双职工家庭的父母及其初中生子女进行调查,探讨父母工作投入对初中生学业投入的影响。结果表明：（1）父母工作投入、父母社会支持、子女学业自我效能感、子女学业投入两两之间呈显著正相关;（2）父母社会支持和子女学业自我效能感在父母工作投入影响子女学业投入中起中介作用;（3）父母社会支持和子女学业自我效能感的中介效应不存在显著的性别角色差异。从资源保存理论来看,父母工作投入对子女学业投入的影响,在一定程度上反映了资源在家庭系统内的投资和增益过程。     

The effects of metacognitive training on the academic achievement and happiness of Esfahan University conditional students

Although the current literature supports the effectiveness of metacognition as a learning strategy, little is known about the effects of metacognition on academic achievement and happiness. This study analyzed the effectiveness of training metacognition on the academic achievement and happiness of Esfahan University conditional students. Conditional students are the students whose averages are lower than 12 (12 out of 20). After three times of becoming conditional they are expelled from university. The sample consisted of 60 once-conditional female students. They were randomly selected and allocated to an experimental group and a control group. The independent variable was the metacognitive training sessions performed in the experimental group. The Oxford Happiness Questionnaire scores and the students’ second semester average scores in 2003–2004 were dependent variables. The study predicted that training in metacognition should have positive effects on the academic achievement and that it would increase students’ happiness. The results suggested that metacognitive training had increased the academic achievement average of the experimental group. Similarly, metacognitive training had increased the happiness scores average of the experimental group.     

Parents,friends and immigrant youths' academic engagement: A mediation analysis

Parents and friends can help facilitate the academic engagement of newcomer immigrant youth during the early post-migration years. Using an accelerated longitudinal design and the integrative risk and resilience framework, we examined how parent home involvement and friendships were directly and indirectly associated with the development of newcomer immigrant youths' academic engagement. We used data from three waves (Years 3–5) of the Longitudinal Immigrant Student Adaptation study where a culturally diverse group of immigrant youth (N = 354, ages 10–17, M_timeinUS = 3.98 years, SD = 1.39) in the United States reported on their perceptions of parent home involvement (educational values and communication) and friendship (educational values and academic support) in Year 3 and on their academic engagement (behavioural and emotional) across 3 years. Findings showed high-stable behavioural and emotional engagement and direct positive associations between perceptions of parent home involvement and initial levels of behavioural and emotional engagement and between perceptions of friend educational values and initial levels of emotional engagement. Additionally, perceptions of parents' educational values indirectly contributed to initial levels of emotional engagement through positive associations with perceptions of friends' educational values. These findings can inform family–school partnerships and school-interventions targeting newcomer immigrant youths' engagement.     

Relation of academic support from parents, teachers, and peers to Hong Kong adolescents' academic achievement: the mediating role of academic engagement

The author tested a model hypothesizing that students' self-perceived academic support (from parents, teachers, and peers) is related to their achievement directly and indirectly through their own perceived academic engagement. The participants were 270 adolescents (M age = 15.41 years, range = 14-20 years) from 3 grade levels (Forms 3-5, equivalent to Grades 9-11 in the United States) in a Hong Kong secondary school. The school principal and teachers helped to collect data based on these adolescents' responses to a self-report questionnaire, consisting of a demographic profile and 4 scales assessing their self-perceptions of the extent of parental, teacher, and peer support, and their own academic engagement. Academic achievement was measured by self-reported grades in math, English, and Chinese. Structural equation modeling analyses revealed that adolescents' perceived parental, teacher, and peer support were all indirectly related to their academic achievement mediated by their own perceived academic engagement. The strength of the relationships, however, varied by support system, with perceived teacher support to achievement being the strongest, followed closely by perceived parental support, and then perceived peer support. In addition, both perceived parental support and perceived teacher support were directly related to academic achievement. However, perceived teacher support made the most total (direct and indirect) contribution to student achievement. Perceived peer support had the smallest, nonetheless significant, indirect relationship to academic achievement. However, the negative, direct influence of perceived peer support canceled out its positive, indirect influence on academic achievement.     

The notion of happiness in early Wittgenstein: towards a non-contentful account of happiness

This paper examines the notion of ‘happiness’ in the writings of the early Wittgenstein as a notion that does not involve any particular content or states of mind. The main question that the paper addresses is how we can retain a non-contentful account of happiness without turning happiness into an abstract notion, isolated from our concrete lives in language. The paper examines two pivotal components of the Wittgensteinian account of happiness: the ‘good exercise of the will’ and the ‘artistic way of seeing’. In both cases, I try to stress their non-contentful dimension, while simultaneously trying to understand them through language. The central concept for such a non-contentful aspect of language is the notion of ‘meaningfulness’. Thus the paper examines the pivotal components of the Wittgensteinian account of happiness in relation to the notion of ‘meaningfulness’: happiness is then explained as seeing a world against the background of possibilities of meaning.     

The evolution of happiness

An evolutionary perspective offers novel insights into some major obstacles to achieving happiness. Impediments include large discrepancies between modern and ancestral environments, the existence of evolved mechanisms "designed" to produce subjective distress, and the fact that evolution by selection has produced competitive mechanisms that function to benefit one person at the expense of others. On the positive side, people also possess evolved mechanisms that produce deep sources of happiness: those for mating bonds, deep friendship, close kinship, and cooperative coalitions. Understanding these psychological mechanisms--the selective processes that designed them, their evolved functions, and the contexts governing their activation--offers the best hope for holding some evolved mechanisms in check and selectively activating others to produce an overall increment in human happiness.     

Generic overjustification: The interaction of extrinsic rewards

An experiment was conducted to test the hypothesis that the value of one extrinsic reward will be undermined when another extrinsic reward is made contingent upon the same activity. Subjects were assigned to one of three experimental groups. Some were paid a contingent monetary reward for engaging in a monotonous and boring activity and were then given the opportunity to continue to work voluntarily for additional payment. Others were given both money and extra experimental credit for the required task, and were likewise offered additional pay for voluntary extra work. A third group of subjects received money for the required task, but were given no additional rewards for extra work. It was observed that the money + credit subjects did less extra work for pay than the money-only subjects. They also rated the monetary reward as having been of less value to them. Subjects who were paid during the initial task session but not for extra work did less additional work than those who were paid in both sessions, but did not differ in their ratings of the value of the monetary reward. It is concluded that extrinsic rewards are nonadditive, and that current models of undermined rewards are too limited to account for this phenomenon. A selective attention hypothesis is advanced as an alternative.     

Gender minoritized students and academic engagement in Brazilian adolescents: Risk and protective factors

Gender minoritized students experience unique challenges in their school environments that may have consequences for their educational outcomes, including academic engagement. The goal of the current study was to understand the association between gender identity and academic engagement among adolescents attending public high schools in Paraná, Brazil (N = 10,828). In particular, student perceptions of student-teacher relationships, school rule fairness and clarity, school-wide academic engagement, and peer victimization were examined as four facilitator/barrier factors that may account for lower levels of academic engagement for gender minoritized students as compared to their cisgender peers, and these processes were tested for differences across race/ethnicity. Public high school students (ages 12–18 years) completed an in-class survey assessing their gender identities, perceptions of the school environment, and academic engagement. Gender minoritized students reported significantly lower levels of academic engagement as compared to their cisgender peers. They also reported less clear and fair school rules, lower levels of school-wide academic engagement, and higher levels of victimization. These facilitator/barrier variables partially accounted for the lower levels of academic engagement reported by gender minoritized students. No significant differences were observed for gender identity according to race/ethnicity. These findings suggest that facilitators/barriers that account for academic engagement for students in general partially explain gender identity-related disparities, and the implications for school psychologists are discussed.     

The role of rewards and reinforcements in early education programs: III the use of concrete rewards

Discussion in this paper centers on the role of concrete reinforcers in educational programs. It is argued that despite “language” differences, considerable overlap exists in the papers presented by Hodges and Brophy (see previous two articles, this issue). Further, it is suggested that the inconsistencies and contradictions which do exist cannot be reconciled with existing data and that new research must be undertaken to clarify the issues.     

感知社会支持与学生学业成就关系的元分析：学习投入的中介作用

学业成就是衡量学生学习认知能力和检测其学习效果的重要指标,受到感知社会支持和学习投入等因素的显著影响,先前的研究已经考察了这两个因素对学业成就的共同作用机制,但感知社会支持与学业成就的关系强度不明,且尚不完全清楚中介效应、调节效应对二者关系的影响。因此当前研究采用元分析方法检验效应量的可靠性、学习投入的中介效应以及一系列调节效应。研究共纳入符合要求的原始文献41篇,含78个研究。结果发现：(1)感知社会支持及子类型与学业成就呈现显著的正相关,但效应值偏小,即二者之间存在的是弱相关。此外,感知社会支持及子类型显著正向预测学习投入,且对学习投入的效应量高于对学业成就的效应量。(2)学段仅对感知教师支持的调节效应显著,学业成就指标调节了感知社会支持及子类型与学业成就之间的关系,而经济水平和文化背景的调节效应不显著。(3)学习投入在感知社会支持及子类型对学业成就的影响中起到部分中介作用,且中介效应只存在于初中群体,在高中群体中介效应不显著。     

Gender matters when sports engagement and self-efficacy interact with academic achievement

Social Psychology of Education - This study examines, through the lens of gender, whether engagement in sports, self-efficacy and grade level affect academic achievements of adolescents. The study...